Claimed

Ixigo Complaints & Reviews

3.4
Updated: Nov 15, 2025
Complaints 2426
Resolved
1521
Unresolved
905
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ixigo reviews & complaints page 91

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dhananjay rana
Jul 23, 2019
Resolved
Report
Copy
Resolved

I booked 6 ticket from balasore to howrah on 28th july in bbs jan shatabdi, train no-12074 by the ixigo app
So at first it debited the amount 797. 94 rupees and then a messege came from ixigo that they couldn't book ticket and re book my ticket the debited amount refund in 5 working day.
So i booked 6 ticket by paying the same amount again.
Still now the amount is not refunded i put the screenshot of both booking details
Help me
+1 photos
Aug 23, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2019
Ixigo Customer Care's response
Hi Dhananjay,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the shared id - 3X0C8XF599K61GS518 has been initiated and shall reflect into your bank account within 5 -7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

Feel free to write in if you need any other assistance!

Regards,
Team ixigo!
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kamal Bhattacharya
    from Mumbai, Maharashtra
    Jul 19, 2019
    Resolved
    Report
    Copy
    Resolved

    Today i booked an air ticket from guwahati to silchar. But the amount has been deducted and ticket not booked.

    But as i had to visit silchar so i had no other choice but to booked it again.

    Now what about my earlier transaction. When it will be refunded???

    I am attaching the screenshot of sms received from hdfc after the amount get deducted.

    I need my amount..
    That's all.

    Also cheap ticket cc sucks. I have called them several times but no response.
    +1 photos
    Aug 23, 2019
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jul 23, 2019
    Ixigo Customer Care's response
    Hi Kamal,

    Apologies for the inconvenience this may have caused!

    We have escalated your concern to CheapTicket and it will be resolved soon. We appreciate your patience meanwhile.

    Thank you for your cooperation!

    Regards,
    Team ixigo!
    I have booked a ticket from Kumbakonam to Chennai on 21st July 2019 night. Unfortunately the ticket amount is deducted but I didn't receive my eticket and I have paid the money through UPI

    airfare ticket - Comment #3491827 - Image #0
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      ak63237
      from Mumbai, Maharashtra
      Jul 17, 2019
      Resolved
      Report
      Copy
      Resolved

      Address: 600014

      Sir
      I booked my ticket from howrah to chennai in train no.12841 coromandal exp. And i cancelled ticket partly two times on 19/04/2019. I recived my one amount of rs. 1680/- on 26/04/2019 but i didn't get the another amount of rs.1680/-. The booking od no. Is ixitr[protected]. Please clarify that why the amount has not been credit in my account i suffered from three months for that.
      Thank you
      Aug 23, 2019
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Jul 23, 2019
      Ixigo Customer Care's response
      Hi,

      Greetings from ixigo!

      Thank you for writing in. Please be informed refund of another amount against the shared id has been initiated and shall reflect into your bank account within 5-7 working days as per bank refund policies.

      Rest assured! Your money is safe and will surely be refunded to your bank.

      Feel free to write in if you need any other assistance!

      Regards,
      Team ixigo!
      Still i didt get my refund amount .. its over around 1 month going to over

      I got a confromation refund amount from irctc
      And i have attached the photo for your reference

      cancel ticket refund regarding - Comment #3492914 - Image #0
      cancel ticket refund regarding - Comment #3492914 - Image #1
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Mmalhi1971
        from Delhi, Delhi
        Aug 3, 2019
        Report
        Copy

        Address: Shop no 10, Open air theatre, Akola, Maharashtra, 444001

        I was booking train Tickets from Amravati to Jabalpur on 8 July 2019 amount paid Rs 4907/-&3240/- tickets not booked but accepted payment. So please refund us our money at an earliest date
        Wde transition UPI/DR/[protected] LETravel/UTIB/[protected]@[protected] RS 4907.45 AND
        UPI/DR/[protected]LE TRAVEL/UTTB/[protected]@[protected] RS 3240
        Please refund my amount Rs 8147.45 at an Earliest date
        Thanking you and awaiting your reply
        Ixigo customer support has been notified about the posted complaint.
        Aug 14, 2019
        Updated by Mmalhi1971
        Please inform me your contact nos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rajesh Harikrishna
          from Bengaluru, Karnataka
          Jul 16, 2019
          Resolved
          Report
          Copy
          Resolved

          Address: No 19 LIG. K.Narayanapura, Bengaluru - 77, Bangalore, Karnataka, 560077

          Dear sirs,

          I have cancelled my train ticket on 4th july with pnr: [protected]
          And booking id: ixitr[protected]. The refund amount rs1210 has not yet been refunded and transferred to my account.

          Dear sirs,

          I have cancelled my train ticket on 4th july with pnr: [protected]
          And booking id: ixitr[protected]. The refund amount rs1210 has not yet been refunded and transferred to my account.

          And also

          I have cancelled my train ticket on 5th july with pnr: [protected]
          And booking id: ixitr[protected]. The refund amount rs700 has not yet been refunded and transferred to my account.

          Its been already 12 days got over. But still there is not status of refunding money to account. Pls do the needful as earlier as possible

          Regards
          Rajesh
          Aug 16, 2019
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Jul 16, 2019
          Ixigo Customer Care's response
          Hi Rajesh,

          Greetings from ixigo!

          Thank you for writing in. Please be informed refund against the shared ids has been initiated and shall reflect into your bank account by now as per bank refund policies. All refund details are sent over mail as well.

          Rest assured! Your money is safe and will surely be refunded to your bank.

          Feel free to write in if you need any other assistance!

          Regards,
          Team ixigo!
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ameer Abbas.P
            from Tirunelveli, Tamil Nadu
            Jul 16, 2019
            Resolved
            Report
            Copy
            Resolved

            Address: 626101

            Dear sir,
            I have booked train ticket from mdu to kpd with booking id : ixitr[protected] and mdu to sa with booking id : ixitr[protected] on 5th july 2019. For both tickets, amount of rs. 1295.36 and rs.1173.59 were deducted but tickets were not confirmed.
            For which, i received message for refund that will be credited in my account within 5 days. Till date, no money has been credited in my account.
            Please do the needful and make refund as early as possible.

            Thanks and regards,
            Ameer abbas,
            [protected]
            Aug 16, 2019
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jul 16, 2019
            Ixigo Customer Care's response
            Hi Ameer,

            Greetings from ixigo!

            Thank you for writing in. Please be informed refund against the shared id has been initiated and all the details are shared over e-mail as well.

            Feel free to write in if you need any other assistance!

            Regards,
            Team ixigo!
            I canceled my ticket which I booked n cancelled through Ixigo Android App.. Their order no.
            IXITR[protected] &
            IXITR[protected]
            Waiting for refund in my bank account..
            I was booking train Tickets from Amravati to Jabalpur on 8 July 2019 amount paid Rs 4907/-&3240/- tickets not booked but accepted payment. So please refund us our money at an earliest date
            Sir Maine 9/7/2019 ko ticket booking kiya tha aur mera booking cancel ho gya aur paisa mere bn account me refund nhi sir so plz mera refund kr dijiye Jald se Jald I want to request u sir plz
            A round trip from hyd to Delhi was booked on 8th July
            After booking..e ticket shows swapped trip.
            Flight which was supposed to be hyd to delhi is showing delhi to hyd and other round is also reversed here.
            Please into this complaint at earliest.
            Booking is[protected]
            Helpful
            Found this helpful?
            4 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              Kunjal joshi
              from Mumbai, Maharashtra
              Jul 15, 2019
              Resolved
              Report
              Copy
              Resolved

              Hello sir.i have booked my ratlam to Pune tickets on 10 July but that time tickets are not booked and 490 RS four time deducted.5 days are complete but my amt is not refund.
              Booking ID: IXITR[protected]
              Booking ID: IXITR[protected]
              Booking ID: IXITR[protected]
              Booking ID: IXITR[protected]
              Plz help me sir.i was mail on ixigo feedback mail address but they r not responding.
              Plz help me.my pnb ac no.is[protected]
              +2 photos
              Aug 18, 2019
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jul 18, 2019
              Ixigo Customer Care's response
              Hi Kunjal,

              Greetings from ixigo!

              Thank you for writing in. Please be informed refund against the shared ids has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

              Rest assured! Your money is safe and will surely be refunded to your bank.

              Feel free to write in if you need any other assistance.

              Regards,
              Team ixigo!
              I booked train tickets many time 1. 4july 2019/ Malwa express. 180/- Rs. 2 July 2019 Jaipur Bhopal express.100/-Rs. 9 June 2019 Malwa express 180/-Rs . 2 June 2019 100/- Rs.. Jaipur Bhopal express. Advance money cute in my account but no refunds.Not 5 day. Nd customer care services number is no reached.
              I booked train ticket on[protected] and due to some reason the booking was cancelled but the money is not refunded and today's date is[protected].
              The train number was 12111 CSMT AMI Express. Order Id: IXITR[protected]
              Even I contacted my bank but the money was not refunded.
              So please see to my complaint and reply asap.Thank you
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                THE LARGE DREAM
                from Shahkot, Punjab
                Jul 12, 2019
                Resolved
                Report
                Copy
                Resolved

                Address: HOUSE NO 121 RAIPUR KURD, NEAR OLD AIRPORT CAHNDIGARH, Chandigarh, Chandigarh, 160003

                My ticket pnr no. [protected] my problem is that these train is cancelled on that date of travel and after that my refund is not return in my bank .i was contact in bank but in my bank there is no transaction happen in my account i have also bank statement.i want my money immediately in my account, i also register complaint to you in consumer court its complaint no. is 1444359.

                thank you
                rajender jha
                +1 photos
                Aug 15, 2019
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jul 15, 2019
                Ixigo Customer Care's response
                Hi,

                Greetings from ixigo!

                Please note refund against the shared PNR is already been processed at our end. Refund details are sent over e-mail jhasumit***@gmail.com.

                Feel free to write in if you need any other assistance!

                Regards,
                Team ixigo!
                We booked Indigo flight with PNR no. DD6LSF on date 25 may 2019 via ixigo but same was cancelled on 06 june 2019.
                Indigo confirmed that refund amount of flight approx 6900 has been sent to ixigo but same has not been received in my ixigo wallet nor in my account.

                May please resolve above issue at earliest.
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  ArjunSi86578040
                  from Mumbai, Maharashtra
                  Jul 12, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 400706

                  I have booked 2 ticket which was in waiting list then i cancelled 1 ticket myself at that time i received refund

                  2nd ticket was in waiting list i was not confired so the ticket is cancelled automatically
                  I have booked 10 day ago till now i did not received my refund

                  Booking id - ixitr[protected]
                  I have received passenger 2 refund

                  Passenger 1 arjun singh refund is pending
                  Jul 12, 2019
                  Complaint marked as Resolved 
                  I have submitted some screenshots of my booking and cancelled ticket I have cancelled ticket of shivangi singh myself But arjunsingh ticket was in waiting list so i was automatically cancelled Arjunsingh refund is not initiated
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 15, 2019
                  Ixigo Customer Care's response
                  Hi Arjun,

                  Greetings from ixigo!

                  Thank you for writing in. Please be informed remaining refund against the shared PNR has been initiated and shall reflect into your bank account within 5-7 working days as per bank refund policies.

                  Rest assured! Your money is safe and will surely be refunded to your bank.

                  Feel free to write in if you need any other assistance!

                  Regards,
                  Team ixigo!
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    O
                    Om Prakash Bansal
                    from jaipur, Rajasthan
                    Jul 12, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: 73 mangal vihar gopal pra Bypass Jaipur, Jaipur, Rajasthan, 302018

                    Booking i'd 19184940, pnr ldlzhf booked with zero cancellation fee. But not showing on ticket.
                    I want to reschedule my ticket with other flight on same date or cancel my ticket with zero cancellation.
                    Cheap ticket tool free person says you have no option of cancellation. They misbehaving us. Take action against them.
                    Please arrange my ticket reschedule in another flight.
                    Aug 15, 2019
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 15, 2019
                    Ixigo Customer Care's response
                    Hi Om Prakash,

                    Greetings from ixigo!

                    Thank you for writing in. We have raised your query to the Cheapticket and same shall be resolved soon.

                    Feel free to write in if you need any other assistance!

                    Regards,
                    Team ixigo!
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Riddhi15
                      from Noida, Uttar Pradesh
                      Jul 11, 2019
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Gurgaon, Haryana, 122002
                      Website: Ixigo

                      Hi, i tried booking a ticket on ixigo site today morning. Pnr-[protected], after entering the otp the payment page went blank and all white. I waited for 7-8 minutes and later found that my ticket is auto cancelled and the amount of 872/- is deducted.

                      Now they say - only 625/- would be refunded.. And 190/- is the irctc agent charge.
                      I didn't cancel my ticket. I was auto-cancelled. I need a complete refund if 872/-. It's a harassment and i would like this to be escalated.
                      +1 photos
                      Aug 15, 2019
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 15, 2019
                      Ixigo Customer Care's response
                      Hi Riddhi,

                      Greetings from ixigo!

                      Please note booking was done as per your input only and the cancellation charges are levied by IRCTC only.

                      We seek your kind understanding here.

                      Regards,
                      Team ixigo!
                      I have done my train booking through ixigo Rs150.98 through google pay the amount got deducted from my account but the ticket process got cancelled. I cannot trace my amount in ixigo app kindly help me to resolve my query

                      ticket auto cancelled - Comment #3486288 - Image #0
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Chirag.Gevariya00987
                        from Mumbai, Maharashtra
                        Jul 11, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 395004

                        I was booked train ticket from ixigo and first i was try to mad payment from phone pay app money deducted from phone pay but ticket not confirmed and for booking i have to done payment from google pay app.
                        Ixigo ticket booking id :ixitr[protected]
                        Phonepe transaction id: p1907110034222116706935
                        Amount
                        Phonepe: 405.49
                        Google pay: 413.66
                        Upi transaction id
                        Phonepe:[protected]
                        Google pay:[protected]
                        +2 photos
                        Aug 23, 2019
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 23, 2019
                        Ixigo Customer Care's response
                        Hi Chirag,

                        Greetings from ixigo!

                        Please be informed, against the shared id ticket is successfully booked with PNR is [protected]. 

                        Please write back to us in case of any further assistance. 

                        Regards,
                        Team ixigo!
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Subham .Pandey
                          from Mumbai, Maharashtra
                          Jul 10, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hello receiver,
                          Yesterday i booked a flight for 30th july, 2019. The payment has been done of 3151 to the la travenues technologhy pvt. Ltd. But the irony is my flight has not been booked yet. It is as frustrating as you could never imagine. Please book my flight or else refund me the money back as soon as possible. And believe me yesterday i thought that my money got vanished. I lost hope but today someone special called me and shouted like hell to do this #. Help!!!
                          +1 photos
                          Aug 23, 2019
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 23, 2019
                          Ixigo Customer Care's response
                          Hi Subham,

                          Greetings from ixigo!

                          Thank you for writing in. Please be informed refund against the shared transaction has been initiated and shall reflect into your bank account by now. Please check your bank statement once.

                          Feel free to write in if you need any other assistance!

                          Regards,
                          Team ixigo!
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Á
                            Ánkît Kùmár
                            from Mumbai, Maharashtra
                            Jul 10, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Sir 2 hours before i made payment to ixigo as ixigo requested the fair for the train ticket then i paid the fare via phone pay app
                            — — — (-from bandra to new delhi which is on 18 july-) — — -
                            Then after paying the fare i forgot to return back on the ixigo app to fill the password and captcha for getting ticket and by mistake my phone get switch off after just paying the fare

                            Now sir my account is deducted but i didn’t get any trip id or ticket
                            Neither i receive any mail or msg by ixigo regarding that ticket

                            I hv only request msg made by ixigo for paying the fare for ticket and i have the receipt which i paid to ixigo

                            Now sir i want to cancel that ticket as it was already is in wait list n i want refund sir
                            Pls help me
                            +2 photos
                            Aug 23, 2019
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 23, 2019
                            Ixigo Customer Care's response
                            Hi Ankit,

                            Greetings from ixigo!

                            We couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

                            You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can mail us the details at [protected]@ixigo.com.

                            Regards,
                            Team ixigo!
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Ksgkomal
                              from Mumbai, Maharashtra
                              Jul 9, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              Hi Team, My name is Kankan, while try to book train ticket through ixigo app payment made through UPI was successful however, app crashed and not able to book the ticket.

                              All details about payment made are in picture attached. Please help to get the money back asap.

                              UPI Reference ID :[protected]

                              Thanks

                              money deducted while making the train ticket however ticket not booked app crashed
                              +1 photos
                              Aug 23, 2019
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 23, 2019
                              Ixigo Customer Care's response
                              Hi,

                              Greetings from ixigo!

                              Sorry, we couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

                              You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can mail us at [protected]@ixigo.com.

                              Regards,
                              Team ixigo!
                              Hii sir mene kal relve ke 4 tikit buking kiya vo tikit felad ho gya or rupaye rifand nhi huaa

                              upi reference id: 918723819747 has been approved after time limit set up money paid but ticket not issued need refund - Comment #3483005 - Image #0
                              upi reference id: 918723819747 has been approved after time limit set up money paid but ticket not issued need refund - Comment #3483005 - Image #1
                              Arun Garg Nosar's reply, Jul 9, 2019
                              Hii
                              I booked a 3ac ticket from dhupguri to rohtak for 23/07/19 on 08/07/09 at 5:55 PM
                              rupees 3450 for 2 passenger debit from my account for that but i did not get any ticket yet.
                              Please look into the matter

                              upi reference id: 918723819747 has been approved after time limit set up money paid but ticket not issued need refund - Comment #3483006 - Image #0
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Ayaz1932
                                from Mumbai, Maharashtra
                                Jul 9, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: C416 dda flats jasola vihar new delhi, New Delhi, Delhi, 110025
                                Website: www.ixigo.com

                                Sir help me my booking on 2 july 2019 from meerut to allahbad junction is cancelled due to timeout after completing payment... Due to which ticket is cancelled and amount was deducted from my account
                                Trip id - ixitr[protected]
                                Payment id -3ln262050hu8yclvgz
                                Today its 9july and last date of refund is 7 july even they are not responsing my mails.. Thousands of customers facing this problem by this company they even complain on playstore to remove this app... Plz resolve my isse they are doing fraud with customers... Or advice me to sue against them.. I am lawyer in high court of delhi.. For how much amount i can sue on them because they are doing auch things with thousands of customers...
                                +1 photos
                                Aug 28, 2019
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 23, 2019
                                Ixigo Customer Care's response
                                Hi Ayaz,

                                Greetings from ixigo!

                                Thank you for writing in. Please be informed refund against the shared id has been initiated and shall reflect into your bank account by now. request you to please check your statement once.

                                Feel free to write in if you need any other assistance!

                                Regards,
                                Team ixigo!
                                No answere yet...not responding to emails and complaint ...its 8th day after deduction of money not refund my amount ...its totally fraud

                                not refunding my amount yet... deduct on 2 nd july - Comment #3482570 - Image #0
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  AVINASH UPADHYAY
                                  from Dahod, Gujarat
                                  Jul 8, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Dear ixigo team,

                                  today i was doing bus ticket booking from ahmedabad to pune by considering that ixigo is a good platform for bookings as i had good experiences in train ticket bookings.

                                  But after payment done there was no any notification by you & money deducted from my account.
                                  even, i’ve checked history on app also but there is nothing there.
                                  what’s the problem? please revert back immediately.
                                  +1 photos
                                  Aug 23, 2019
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 23, 2019
                                  Ixigo Customer Care's response
                                  Hi Avinash,

                                  Greetings from ixigo!

                                  We couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

                                  You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can share details over e-mail at [protected]@ixigo.com.

                                  Regards,
                                  Team ixigo!
                                  Sir,
                                  I have not received refund in concern bank account against Trp Id :-IXITR[protected].

                                  You are requested kindly resolved the issue for the same.

                                  Thanks
                                  Ravi
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Ksgkomal
                                    from Mumbai, Maharashtra
                                    Jul 8, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Ghaziabad, Uttar Pradesh

                                    Hello team, i am kankan tried to book ticket through ixigo app. Interestingly on the payment tab i choose bhim upi which let me to approve payment wich 3 min wait time. Once i returned back to ixigo app to continue with the booking after payment the app restarted itself with no details left for me. There is a bank payment reference no. Not sure if i can share the same here. Please help to get the money back asap
                                    Thanks
                                    Aug 9, 2019
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 08, 2019
                                    Ixigo Customer Care's response
                                    Hi Komal,

                                    Greetings from ixigo!

                                    Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

                                    For further assistance do write to us at [protected]@ixigo.com.

                                    Regards,
                                    Team ixigo!
                                    Ticket book Hua nahi payment Kat ho gaya
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      Vineet Tandon, PMP
                                      from Gurgaon, Haryana
                                      Jul 8, 2019
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Hi
                                      I was booking tickets from delhi to kanpur for 22nd october using upi payment mode on ixigo app... Using my mobile number [protected] and irctc i’d kbhatia123

                                      The money (6290) was deducted from my upi app and the ixigo website took me back to the passenger list page.. I checked on irctc website and ixigo too there is no mention of this transaction in successfull or failed?

                                      I did book tickets again for to and fro from new delhi to kanpur however money has been deducted thrice... I need my 6290 back... I spoke to irctc they say i need to talk to ixigo however there is no customer service for ixigo... Pls help me

                                      Below is the message showing on my bank site

                                      Upi-le travenues [protected]@axisbank-utib[protected]-le travenues techn

                                      Regards
                                      Vineet
                                      [protected]
                                      Aug 8, 2019
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 08, 2019
                                      Ixigo Customer Care's response
                                      Hi Vineet,

                                      Greetings from ixigo!

                                      We tried to reach you but were not able to connect. Please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

                                      You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. Please share the details with us at [protected]@ixigo.com.

                                      We will be waiting for your response.

                                      Regards,
                                      Team ixigo!
                                      Dear sir/Mam
                                      I have booked my tickets in ixigo via google-pay (upi) and my money was deducted from my bank account amd tickeck is neither confirmed nor failed so kindly solve my problem as soon as possible...
                                      Upi id:[protected]
                                      To:- Le Travenues Technology pvt lmtd
                                      [protected]@axisbank

                                      help needed - Comment #3481081 - Image #0
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        L
                                        lanabe
                                        from Bengaluru, Karnataka
                                        Jul 7, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: 560057

                                        Hi,

                                        I have tried train ticket booking through ixigo app, where i got the payment and transaction are all done. But post the authentication by irctc due to some internet issue i unable to complete that authenticate process. Hence still it is booking has not been confirmed. The booking is pending: sbc - tpj train number: 16232 - mailaduturai exp,. Trip id: ixitr[protected]. Payment id: 3oa7wy83xeg0vbbnsh. Help me to get the booking confirmation.
                                        Aug 9, 2019
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 08, 2019
                                        Ixigo Customer Care's response
                                        Hi,

                                        Greetings from ixigo!

                                        Apologies! We wish to inform you that your booking could not be confirmed as the transaction failed. The refund has already been initiated and will reflect in in your Bank Account in 5-7 working days.

                                        For any other assistance please do write to us at [protected]@ixigo.com.

                                        Regards,
                                        Team ixigo!
                                        I am trying to book my ticket from ranchi yo anand vihar all the process is received by ixigo my money deducted during transaction but I have not get any massage or further information related to my booking 2309 rupees amount is deducted and not ur server is slow but u have not provided any information regarding my booking

                                        payment id 3oa7wy83xeg0vbbnsh - Comment #3480979 - Image #0
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit