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Ixigo Complaints & Reviews

3.4
Updated: Nov 15, 2025
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G
gowtham kadiyala
Mar 10, 2019
Resolved
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Resolved

I have booked train ticket in ixigo app for me and my parents (Both are senior citizens) from katpadi to pondicherry. Due personal reasons i cancelled the ticket 4days earlier to train departure date but i got a refund of only rs. 20. But the total amount paid by me is rs.298. Please refund my cancellation accordingly.

Booked date - 07 march 2019
Ticket cancelled - 09 march 2019
Trian departure date - 13 march 2019
+1 photos
Apr 11, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2019
Ixigo Customer Care's response
Hi Gowtham,

Greetings from ixigo!

Please note that as per IRCTC policy, Minimum Flat Cancellation charge per passenger against confirmed Sleeper Class ticket is Rs.120. There is no amount deducted by ixigo.

In case of any other concerns, please write to us [protected]@ixigo.com. 

Regards
Team ixigo.
Booked ticket for Dadar To Pune
After 40 minutes why it's not updated...???
I don't want refund, just want a confirmation of seat
Please do it asap... Why you take money first ?@ixigo if you can't give proper service

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cancellation refund - Comment #3373442 - Image #0
During booking ticket payment is done but ticket is not confirmed

cancellation refund - Comment #3373557 - Image #0
gautamkr06's reply, Mar 9, 2019
Payment is done but ticket is in pending
Hello sir,
I was ticket booking from kota to udaipur by charu travels on 11/03/2019 at 9.00 pm but bus ticket not confirmed and my payment 660.10+150 ixigo amount deducted... I saw ur application so no details provide regarding summery order related kota to udaipur... Plz resolve my problem.

cancellation refund - Comment #3374865 - Image #0
I have booked my tickets from Agra cantt to secunderabad junction, payment has been made successfully but still it is showing booking pending .
Yet now I didn't received my tickets please
Go through this complain and please provide tickets as soon as possible

cancellation refund - Comment #3374885 - Image #0
My payment is refund urgently.
Good afternoon sir
I'm mallikarjuna rao i reserved two tickets on 14.5.19 from BZA to CHE. I have cancelled those tickets on 14.5.19.But i did not get money to my account
Kindly help me

cancellation refund - Comment #3437243 - Image #0
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    P
    Prasanta Badu
    from Barpeta Road, Assam
    Mar 10, 2019
    Resolved
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    Resolved

    Address: SMQ 103/5, vayusena nagar, 440007

    On 10 mar 19, i booked a train ticket from nagpur to bhubaneswar via ixigo thru sbi internet banking. Amount deducted rs 6614.27 thru payment id - 23tirosg4voaqjx5kq from my account no [protected]. But due to server error ticket not materialised/status pending. Once again i booked another ticket which was materialised. Req resolve the issue and refund my deducted amount at the earliest
    Apr 14, 2019
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Mar 11, 2019
    Ixigo Customer Care's response
    Hi Prasanta,

    Greetings from ixigo!

    Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5-6 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

    Rest assured! Your money is safe and will surely be refunded to your bank.

    In case of any further assistance, please write back to us at [protected]@ixigo.com.

    Regards,
    Team ixigo.  
    Amount not credit my account

    I am using ixigo app money deducted but not yet tickets booking

    I already complaint but not resolved
    My amount rs 6510.15

    refund of deducted amount - Comment #3373505 - Image #0
    refund of deducted amount - Comment #3373505 - Image #1
    refund of deducted amount - Comment #3373505 - Image #2
    Akhlaq husain
    Booking date 02.03.2019
    Time 9.12 am
    Ticket from najibabad to lucknow
    Amount 519
    Order id..IXITR[protected]
    Payment id..20D9PE8X3LXXGPQ99
    IXITR[protected] my order number but my payment not refund
    Ravinder80's reply, Mar 3, 2019
    My payment not refundabile
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      V
      Vïjãÿ Kúmår Sîñgh
      from Lucknow, Uttar Pradesh
      Mar 10, 2019
      Resolved
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      Resolved

      My ticket is not confirmed but still the amount of 950 was deducted from my account *6905 on 6 march as i have booked my ticket form ixigo app then for payment option i have chosen google pay which taken to to google pay app but there transaction got failed but still the amount was deducted and on ixigo app it is not showing anything related to booking so i request to refund the amount deducted
      Upi transaction id:[protected]
      Bank name :ixigo. [protected]@axis bank
      Please look into the matter and do the needful at the earliest
      +1 photos
      Mar 11, 2019
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Mar 11, 2019
      Ixigo Customer Care's response
      Hi Vijay,

      Greetings from ixigo!

      Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. You can send the same at [protected]@ixigo.com.

      You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

      Looking forward to your reply.

      Regards,
      Team ixigo.
      Mkrana to sog train ticket not booked but money is lesser from my account please refund my money

      amount deducted but booking not confirmed want refund - Comment #3376074 - Image #0
      My train 12063 hw Uhl link jsht was cancelled on 5th march 2019 pnr no- [protected]. I have filed tdr also but haven't received any refund yet.

      amount deducted but booking not confirmed want refund - Comment #3376823 - Image #0
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        R
        Rahul upadhay
        Mar 9, 2019
        Resolved
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        Resolved

        Address: Hyderabad, Telangana, 500006

        I have booked reservation from madurai express that is chandigarh to warangal on 2 march 2019 but payment is successfully cut from my sbi account and trains reservation failed, pls refunds my money as soon as possible and contact me, 6 to 7 working days also end, pls contact me and refunds my amount in my sbi account
        My email id is :
        [protected]@gmail
        +1 photos
        Apr 10, 2019
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Mar 09, 2019
        Updated by Rahul upadhay
        As soon as possible refund my money,
        Verified Support
        Mar 10, 2019
        Ixigo Customer Care's response
        Hi Kanchan,

        Greetings from ixigo!

        Please note we have already processed the refund against the shared id to your source account and have sent you all the details over e-mail kanc*****[protected]@gmail.com. Please check your mailbox once.

        For any other assistance please write to us at [protected]@ixigo.com.

        Regards,
        Team ixigo.
        Booking pending and status not updated booking done on 07.03.2019 @ 10.23 pm
        order id ixitr[protected]
        PLS CANCEL THE SAME AS I AM NOT HAPPY WITH THE APPS PPROCESS AND THE TIME TAKEN AND FOLLOW UP ON THIS ITIS REALLY IRRITATING AND FEARFUL OF TIME AND MONEY WASTAGE.
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          K
          kanchan upadhay
          Mar 9, 2019
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          Address: Asifnagar, 500006

          Dear sir/ mam
          I request to solve my problem
          Details:
          Date of 2 march 2019
          My order id for train booking is
          Ixitr[protected] &
          Ixitr[protected]
          Transection of amount was deducted from my bank account but booking was failed and still the amount of booking is not refund in my bank account please refund in my account. I wish that my problem is resolved as soon as possible. Thank you
          +1 photos
          Ixigo customer support has been notified about the posted complaint.
          Sir my name is aurangzeb sir I booked two ticket form ixigo my money deducted but no pnr and id received.

          cut money from account - Comment #3374167 - Image #0
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            K
            kanchan upadhay
            Mar 8, 2019
            Resolved
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            Resolved

            Address: Andhra pradesh, 500006

            I am not received my booking is failed on2 march 2019 and cut amount is1451 and 5 to 6 working days end yet amount not received, pls refund my money as soon as possible, many times that i connect with your help center but no response, how to cut my amount that is 1451 from my account that ways refund amount in my account
            My order id: ixitr[protected]
            +1 photos
            Mar 9, 2019
            Complaint marked as Resolved 
            Payment is successfully detect from my SBI account during train reservation in ixigo train but my train booking is failed, detect 1451 rupees from my SBI account, pls Refund my money that is 1451 and deposits 1451 Rupee's in my account, My phone number is 6303135352 and my email id is : [email protected]
            Ixigo customer support has been notified about the posted complaint.
            Mar 08, 2019
            Updated by kanchan upadhay
            Ixigo — cut amount from my account

            1 Review
            Andhra pradesh, Asifnagar, Andhra Pradesh, India
            Ka kanchan upadhay on Mar 8, 2019
            Mark as Resolved

            I am not received my booking is failed on2 march 2019 and cut amount is1451 and 5 to 6 working days end yet amount not received, pls refund my money as soon as possible, many times that I connect with your help center but no response, how to cut my amount that is 1451 from my account that ways refund amount in my account
            My order ID: IXITR[protected]

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              A
              agoel105
              from Delhi, Delhi
              Mar 8, 2019
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              Address: DDA Colony West Gorakh Park, C-60, New Delhi, Delhi, 110032

              I have booked 1 ticket from ahmedabad to new delhi train no 12957 for march 6 2019 3a class but amount debited from my account and ticket not booked and the status showing is pending kindly refund my amount.
              Abhishek goel
              Passenger name. Shri chand goel
              My email i'd [protected]@gmail.com
              Order id. IXITR[protected]
              Payment id. 223N5IVGCZA7T2GYML
              Kindly solve as early as possible...
              +1 photos
              Ixigo customer support has been notified about the posted complaint.
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                K
                Krishna Ravindran
                from Lakshettipet, Telangana
                Mar 8, 2019
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                Hi sir I am Hari Hara Sudhan my ixigo registered number is [protected] in this ID I am yesterday 4 p.m. ticket on 2nd AC Ernakulam Junction to Rajahmundry junction that time my internet was failed that time my amount was debited but the ticket is not booked
                That's time i cannot have booking id only upi transaction ID i have attached that image screenshot
                My irctc id : hari819084

                My ixigo mobile number : [protected]
                Mail id on ixigo : hariharasudhan [protected]@gmail.com
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
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                  A
                  abhishekk450
                  from Khagaria, Bihar
                  Mar 8, 2019
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                  Address: NAYA BAZAR, UCO BANK BUILDING, LAKHISARAI, Lakhisarai, Bihar, 811311

                  Dear Sir,
                  Please refund my amount as refund has not been done yet
                  PNR Number: [protected]
                  Train Number/Name: 12370 / HW HWH S F EXP
                  Transaction ID: [protected]
                  Booking Date: 26 Dec 2018
                  Request you to please initiate the payment as of now i have not received the payment yet. also mailed them on 7th March but no reply from them, snapshot is being shared below...
                  I hope my complaint will be resolved at the earliest.
                  +1 photos
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                    H
                    Hari819084
                    Mar 8, 2019
                    Resolved
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                    Resolved

                    Address: 639117

                    I am tickets booking ixgio app my amount rs 6510.15 debi but not received tickets other network time out issues please kindly my amount refund rs.6510.15
                    Upl translation id :[protected]
                    To :le travenus technology private ltd
                    From:[protected]@oksbi
                    Google translation id: cicagkcy3o_ena
                    Mobile num :[protected]
                    Irtc id:hari819084
                    Date :07/03/2019
                    Translation time :16.26
                    +5 photos
                    Apr 13, 2019
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Mar 08, 2019
                    Updated by Hari819084
                    Ticket Id:-3290261
                    Mar 08, 2019
                    Updated by Hari819084
                    Passenger name :
                    M.HARIHARASUDHAN
                    G.JAWAHAR
                    R.KRISHNA
                    Verified Support
                    Mar 09, 2019
                    Ixigo Customer Care's response
                    Hi Hari,

                    Greetings from ixigo!

                    Please note refund against the failed transaction is already been processed. In case still not reflecting into your account, please wait for 1-2 days more.

                    In case of any other assistance please write to us at [protected]@ixigo.com.

                    Regards,
                    Team ixigo.
                    Mar 09, 2019
                    Updated by Hari819084
                    Please refund immediately i will booking another ticket currently no money please refund today
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                      P
                      Prasad Parte
                      from Mumbai, Maharashtra
                      Mar 7, 2019
                      Resolved
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                      Resolved

                      Address: 400092

                      Dear sir / ma'am.

                      I tried to book four tickets of cbe jbp express (02197) for my families travel from khed to panvel scheduled on tuesday 26th march 2019 through ixigo trains portal.

                      However, the tickets were not issued but the due fare of inr 1619.99/- was deducted from my icici bank account.

                      Upon complaining with irctc i've been advised to contact ixigo and they have issued ticket number 3282738

                      I request you to kindly refund the amount wrongfully deducted at the earliest.

                      A copy of the transaction sms is attached for your reference pls.
                      -
                      Prasad
                      Apr 16, 2019
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 09, 2019
                      Ixigo Customer Care's response
                      Hi Prasad,

                      Thanks for writing in. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. You can share the details at [protected]@ixigo.com.

                      You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                      Looking forward to your reply.

                      Regards,
                      Team ixigo.
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                        P
                        prashunavi
                        Mar 6, 2019
                        Resolved
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                        Resolved

                        I have booked tickets from vijayawada to tirupathi train no 17245 for june 26 2019 3a class for 2 tickets but amount debited not booked the status showing is pending kindly confirm the tickets r booked r not
                        M prashanth
                        [protected]
                        Passenger name. 1. K v b reddy
                        2. K padma
                        My imail i'd prashanthmba.[protected]@gmail.com
                        Kindly solve as early as possible
                        Apr 12, 2019
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 09, 2019
                        Ixigo Customer Care's response
                        Hi Prashanth,

                        Greetings from ixigo!

                        Please note the booking against the shared transaction had failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                        Rest assured! Your money is safe and will surely be refunded to your bank.

                        In case of any further assistance, please write back to us at [protected]@ixigo.com.

                        Regards,
                        Team ixigo.
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                          C
                          Craftacious Inc.
                          from Mumbai, Maharashtra
                          Mar 6, 2019
                          Resolved
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                          Resolved

                          Address: FL-402, PL-49, Sector -05, Ulwe , Navi Mumbai, Mumbai City, Maharashtra, 410206

                          I am booking a train ticket on 2 march 2019 panvel to ratnagiri of ixigo app. My order id. [ ixitr[protected] ] and my payment id. Is [ 1zit849buic3ks1fa9 ]. My amouny is 347.21/- refund of my bank a/c but i can't receive this amount from your side.
                          Please give me this amount urgently in my bank a/c. Please refund amount urgently as soon as possible. Your side not receive this amount you ask 5days to receive this amount but i can't receive this amount...
                          Apr 9, 2019
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 09, 2019
                          Ixigo Customer Care's response
                          Hi,

                          Greetings from ixigo!

                          Please note refund against the shared id is already been processed at our end. We have sent all the refund details to your e-mail: prat***[protected]@gmail.com. Please check your inbox and the bank statement.

                          In case of any other assistance, please write to us at [protected]@ixigo.com.

                          Regards,
                          Team ixigo.
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                            A
                            anushak10
                            from Hyderabad, Telangana
                            Mar 3, 2019
                            Resolved
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                            Resolved

                            Hi,

                            I booked tickets from secunderabad to tirupati on 2 march, 2019 through
                            Your app. I booked twice and money got debited from bank but ticket is not
                            Booked. Please refund my money as i worked hard for it asap. Kindly note the issue and resolve it soon.. Thanks..

                            Please take it as priority and refund my money as i really worked hard to earn it.
                            Apr 4, 2019
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 04, 2019
                            Ixigo Customer Care's response
                            Hi,

                            Greetings from ixigo!

                            We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. You can share the details at [protected]@ixigo.com.

                            You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                            Looking forward to your reply.

                            Regards,
                            Team ixigo.
                            Please refund to my train ticket is waitlist 2 on chart prepared on date 28/02/2019 are PNR number [protected] on my payment mode is debit card

                            money debited not received ticket - Comment #3367857 - Image #0
                            I want money for not conform my train ticket

                            money debited not received ticket - Comment #3367892 - Image #0
                            Was booking a train ticket on “Ixigo Trains” app. Amount of Rs. 1540.51 debited from my account but booking didn’t go through. There is no customer care number to call and get clarity on refund. Sent an email to [protected]@ixigo but no response. Kindly assist.

                            money debited not received ticket - Comment #3369142 - Image #0
                            Please give my refund money not confirm ticket booking Satara to Vadodara today.
                            Train tickets not booked but money transaction successfully please refund my money bank account please refund my money

                            money debited not received ticket - Comment #3371040 - Image #0
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                              P
                              Piyush Santhalia
                              from Indore, Madhya Pradesh
                              Mar 2, 2019
                              Resolved
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                              Resolved

                              Address: 486001
                              Website: Ixigo train

                              I had booked a train ticket with 2 berths through ixigo with PNR no. [protected] having a wrong date because of ixigo's fault. The ticket shows 08/03/2019 as the boarding date from Jabalpur station, instead the train will be arriving Jabalpur on 09/03/2019. Because of this, I won't be able to reach my destination on 09/03/2019 which I have to anyhow. So, I want ixigo to arrange other ticket for me from other train on 08/03/19 from Jabalpur to jalgaon on my consent otherwise return my money back without cancellation charges, compensation for the inconvenience caused, premium which I will have to pay for tatkal tickets and also apology from ixigo's side for all the inconvenience.

                              I am attaching my ticket here for the proof.

                              PNR [protected]
                              12187 Mumbai Garibrath
                              Jabalpur - Jalgaon
                              Depart: 08 Mar 2019, 19:45
                              Arrive: 09 Mar 2019, 04:42
                              Seats: G10, 52 | G10, 55
                              https://goo.gl/cskqf5

                              Sincerely,
                              Piyush Santhalia
                              +1 photos
                              Apr 11, 2019
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 09, 2019
                              Ixigo Customer Care's response
                              Hi Piyush,

                              Greetings from ixigo!

                              As discussed over call we believe your query has been addressed.

                              For any other assistance please write to us at [protected]@ixigo.com.

                              Regards,
                              Team ixigo.
                              I booked a tticket on 26 feb 2019 from asr to umb twice but the was deducted from account nd ticket status was booking pending nd didn't got refund in my account plz credit my money in my aacount.plz resolve my complaint as soon as possible so that i can further use the ixigo app
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                                G
                                Ganesh Danier
                                from Ingraj Bazar, West Bengal
                                Mar 2, 2019
                                Resolved
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                                Resolved

                                Today 02.03.19 i was booking my ticket from adra to howrah prr howrah exp
                                Money was deducted ₹133 but train was not booked...
                                I request please refund my money.
                                This was provided : ixitr[protected]
                                While booking i used this email id: [protected]@gmail.com
                                By the name of r jai ganesh rao
                                Please refund it as soon as possible.. Amount it low but it really matters me
                                Apr 4, 2019
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 03, 2019
                                Ixigo Customer Care's response
                                Hi Ganesh,

                                Greetings from ixigo!

                                Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                                Rest assured! Your money is safe and will surely be refunded to your bank.

                                In case of any further assistance, please write back to us at [protected]@ixigo.com.

                                Regards,
                                Team ixigo.
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                                  A
                                  Ankit666Kumar
                                  from Kanpur, Uttar Pradesh
                                  Feb 28, 2019
                                  Resolved
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                                  Resolved

                                  Please help me, i have booked a bus ticket through ixigo app, and paid amount by phonepe app with my bank, my money deducted and paid to ixigo company's bank vide Transaction ID AXISSDKV344a91c06205b4e989a3cf73fa6 Dated 22/02/2019 at 08:05 PM but Bus ticket not booked. I have complaint by telephonic also, so please refunded my money as earlier as possible.
                                  +1 photos
                                  Apr 4, 2019
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 02, 2019
                                  Ixigo Customer Care's response
                                  Hi,

                                  Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. You can send us details at [protected]@ixigo.com.

                                  You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                                  Looking forward to your reply.

                                  Regards,
                                  Team ixigo.
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                                    K
                                    khushi143
                                    from Surat, Gujarat
                                    Feb 27, 2019
                                    Resolved
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                                    Resolved

                                    Address: Vadodara, Gujarat, 390020

                                    Please help me to my money refunded my money deducted but ticket not booked so money refunded please help me i would like please return my money quickly please help me with my query and reply this my question and satisfied your service i am happy your service but sometimes your service is very slowly so that i am happy but my money is quickly send my account good by and happy
                                    Mar 31, 2019
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 28, 2019
                                    Ixigo Customer Care's response
                                    Hi,

                                    Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. You can share the same at [protected]@ixigo.com.

                                    You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                                    Looking forward to your reply.

                                    Regards,
                                    Team ixigo.
                                    My train ticket booking ammount is pending, my ticket is not booking how to get my ammount? Trip; Madurai to chennai 25/04/2019, ammount:960rs, payment id;1X2ZJGG33J9G4kMS08
                                    I booked a train ticket from Bangalore to Vijayawada on 28 February 2019.my money rs.995 was deducted from my bank account and I didn't received any ticket. Hoping that ixigo will look into this.

                                    ticket not confirmed so I didn't traveled - Comment #3365154 - Image #0
                                    I booked train tickets from ixigo amount of 3294.86 Rs. After the amount debited the booking was failed... Bt I didn't get the refund yet. "IXITR[protected]". Even the customer care also "" its already been 7 days. I need instant refund... Please do as per need

                                    ticket not confirmed so I didn't traveled - Comment #3367619 - Image #0
                                    I have booked my train ticket Bhopal to Jabalpur on 28 feb. And my amount also deduct in my account but ticket not booked and also call customer care but all time they get switch off what can i do please help me as soon as possible

                                    ticket not confirmed so I didn't traveled - Comment #3367739 - Image #0
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                                      B
                                      budwa
                                      from Chennai, Tamil Nadu
                                      Feb 27, 2019
                                      Resolved
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                                      Resolved

                                      Please help me to my money refunded my money deducted but ticket not booked so money refunded please help me i would like please return my money quickly please help me with my query and reply this my question and satisfied your service i am happy your service but sometimes your service is very slowly so that i am happy but my money is quickly send my account good by and happy
                                      Mar 31, 2019
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Feb 27, 2019
                                      Updated by budwa
                                      No update
                                      Verified Support
                                      Feb 27, 2019
                                      Ixigo Customer Care's response
                                      Hi,

                                      Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                                      You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

                                      Looking forward to your reply.

                                      For further assistance please write to us at [protected]@ixigo.com.

                                      Regards,
                                      Team ixigo.
                                      I received a sms on my registered mobile no You've spent Rs.204.24 at IXIGO2994717 on[protected]:21:34:17.and on ixigo app booking pending. order id is IXITR[protected]
                                      Train No.12054 JUC TO SIR tickets not booked but amt charged.. i want refund of that amount

                                      payment successful but not booked tickets - Comment #3363539 - Image #0
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                                        M
                                        Mur Vonga Hiya Assamese Channel
                                        from Imphal, Manipur
                                        Feb 25, 2019
                                        Resolved
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                                        Resolved

                                        Address: D. K. Road, Dhubri, D. K. Road, Dhubri, Kokrajhar, Assam, 783332

                                        I have paid an wrong amount where i need to rs.821 but i have wrongly paid rs.766 for train ticket from delhi to new bongaigaon. My amount has deducted from my account and get a confirmation message. But train ticket hasn't book for wrong amount. Now i am trying to get back my refunded money with money deduction confirmation message. Ixigo agent also said me that they have not get any amount from my i'd.
                                        +1 photos
                                        Mar 30, 2019
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 26, 2019
                                        Ixigo Customer Care's response
                                        Hi,

                                        Greetings from ixigo!

                                        Thanks for writing in. Please note we haven’t received any credit against the shared the transaction as it was failed one. Hence, request you to please check with the bank concern regarding the refund.

                                        If you need any other assistance, feel free to write in at [protected]@ixigo.com.

                                        Regards,
                                        Team ixigo.
                                        My booking from ahemdabad to hazrat Nizamuddin and the ticket was done, my booking id:IXITR[protected] on 20th Feb 2019 but amount deducted from account and uptil today I didn't got my refund amount

                                        I haven't received my refund money - Comment #3363082 - Image #0
                                        Dear sir
                                        My train ticket in ixigo mobile app booking ID NO [protected]
                                        PNR [protected] please cancel my train ticket and refund amount

                                        I haven't received my refund money - Comment #3363534 - Image #0
                                        Today I have book ticket Kalyan to bengaluru for rs 495 trough they bhim sbi app the amount is deducted from my accounts but there is no any information available in ixigo app no PNR found reservations has not done but amount is deducted please returns my amount in my account. Thanks..
                                        My flight ID PRL0865P2RD
                                        You are requested to refund my fare amount
                                        I had booked tkt from VZM - KYQ ( in 07149 Sc-KYQ Spl) on 11th mar'2019, which was unsuccessful & my a/c was debited. But till date I have not got the refund. details are Payment ID 24GTAEAY79JDOTREYG.

                                        Please help me to get my refund.
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