Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Jan 2, 2025
Complaints 2414
Resolved
1518
Unresolved
896
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Recently resolved complaints

View all complaints

Most useful reviews

67
payment successful booking pending
51
money deducted from bank but ticket not booked.
23
cancellation of train ticket

Featured stories

IXIGO is not issuing full refund as mentioned/promised in the flight ticket
I am complaining about the refund against cancellation of my flight ticket
Cashback promised by Ixigo and Ola is not being issued to me

Ixigo reviews & complaints page 96

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vd0201
from Mumbai, Maharashtra
Apr 24, 2019
Resolved
Report
Copy
Resolved

payment made but tickets not booked

Hello,
Today morning on 24th april i made a booking for 3 passengers in 12931 adi double decker from mumbai central to ahmedabad in ac chair car
The amount is 2028.80 rs has been debited from my debit card and even the bank details shows the amount has been deducted but still the ixigo app shows the payment has not been done! And tickets haven’t been booked please help me out....
Helpful
Found this helpful?
3 Comments
Report
Copy
S
Saina_29
from Kolkata, West Bengal
Apr 23, 2019
Resolved
Report
Copy
Resolved

transaction failed

Address: 9/moore Avenue santinagar, Kolkata, West Bengal, 700040

I booked tickets from patna to howrah but some how transaction expired rs 1260 also deducted from my account... My order id ixitr[protected] plz refund my money within how may days will i get my money back. It's a very bad experience for me in ixigo.. I will think again... Before booking through this app...
Plz it's an request i want my money back......
Helpful
Found this helpful?
4 Comments
Report
Copy
P
Pra1111
from Mumbai, Maharashtra
Apr 23, 2019
Resolved
Report
Copy
Resolved

refund immediately

I have tried booking tickets multiple times.. Both the times my booking failed and my money is still pending with you.. My payment id's are 2m3v2ull7uli59h6pc which i tried booking on 21 april at 7:48 pm and the other payment id is 2msbq3gvlmzncfjqg5 which i booked on 23 april at 10:20 am through upi.. Please refund my money.. All my money is stucked
I want to book my tickets immediately and this mess happened because of your appbr...
Helpful
Found this helpful?
6 Comments
Report
Copy
A
Aslam Ibnu Ansar
from Delhi, Delhi
Apr 23, 2019
Resolved
Report
Copy
Resolved

im complaining about my refund issue

Address: Jinnah street,Thulasiyapattinam,Nagai Dt, Nagapattinam, Tamil Nadu, 614714

Actually i booked a train ticket from mannarkudi (Mq) to tambaram (Tbm) in mannai express (15.14.2019) but the booking didn't take place successfully only the amount from my account was taken, and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund..

Thank you,...
Helpful
Found this helpful?
2 Comments
Report
Copy
R
Raqeebuddeen ahmed
from Perundurai, Tamil Nadu
Apr 22, 2019
Resolved
Report
Copy
Resolved

failure of ticket booking and deduction of money from my account

Failure of ticket booking and deduction of money from my sbi account, but there is no transaction details of my deduction in ixigo app history...
And i couldn't able to cancel or to do anything to refund my money back..
I have attached photo for details of my money deduction from my account..
Plzz help me to get my money refunded.....
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Sivakumarc
from Hyderabad, Telangana
Apr 22, 2019
Resolved
Report
Copy
Resolved

i am not received refund

Address: 606601

Dear ixigo iam booking on 14/04/2019 renigunta to howrah but payment is successful but booking is failure iam not received my refund plz give me my refund my i'd ixirt[protected] amount is not come i need my amount rupees 9941 plz give if iam waiting for 8 days but no response my account number [protected]. If you not give i will definitely go to suicide. Plz help...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Simsonraj
from Tirunelveli, Tamil Nadu
Apr 22, 2019
Report
Copy

amount debited without ticket booked

I was try to book train ticket in ixigo app from tirunelveli to ernakulam in sleper class ticket in jamnagar express for rs.220. While booking transaction amount is debited and received msg from bank but i didn't get ticket from ixigi ewhile checking passbook ixigo received amount from bank account without any ticket issue and in our app there is no other customer complaint no. I need refund of my full ticket fare of rs.220....
Helpful
Found this helpful?
Write a comment
Report
Copy
U
Uthra Karthikeyan
from Jayamkondacholapuram, Tamil Nadu
Apr 21, 2019
Resolved
Report
Copy
Resolved

cash debited but ticket not confirmed

While, booking a ticket from ms to rmm, cash has got debited from my account but i didn't receive any ticket confirmation message or email.in app transactions, it shows "booking pending".
And will get updated in 40 minutes but even after 40 minutes, i didn't get any uldates yet. What to be done now? When will i get my money back, how to contact your team?...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gowhar007
from Mumbai, Maharashtra
Apr 21, 2019
Resolved
Report
Copy
Resolved

transaction expired

Address: Zainshah Colony Aishmuqam, Anantnag, Jammu and Kashmir, 192129
Website: ixigo train ticket booking app

Hello Sir/Madam,
I wanted to book my train ticket from Jammu Tawi to Kalka for 8th May. In the process of booking through ixigo today, the transaction expired before the booking completed but the amount was deducted...
As my transaction expired for today can I book my ticket on the same transaction tommorow?
The transaction receipt is attached......
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rhithm
from Mumbai, Maharashtra
Apr 20, 2019
Resolved
Report
Copy
Resolved

amount deducted but no ticket booked

Address: Gurgaon india, Nagpur, Maharashtra, 440002
Website: Train ticket booking application

I had trying to book train ticket on ixigo app of train no. 22403 on 20 april 2019.
I was making payment through debit card.

While booking, ixigo deducted amount ₹993/- from my account but then they did not book mt ticket.
Ixigo did not send me any transaction i'd as well as sent directly interruption occurred massage.


There was no contact no. As well as they did not send any transaction...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nakib786
from Barpeta, Assam
Apr 20, 2019
Resolved
Report
Copy
Resolved

money debit but ticket not found

Address: Makum Jyoti Nagar, Tinsukia, Assam, 787125

While booking a train ticket from new tinsukia ntsk to new jalpaiguri njp on date 25/04/19. But the amount had debited from my bank account but ticket is not found. How will i get the money back to my account. As it urgent to make ticket but this issue make me a problem.
I made the ticket from other person, but for this issue make me to pay money two time. Please help to solve this as soon as possible.
And please credit the...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sunny Sebastian
from Kannur, Kerala
Apr 20, 2019
Resolved
Report
Copy
Resolved

I am complaining about ticket booking issues

Dear sir,

I have been regularly booking irctc tickets through your esteemed app.

Yesterday i booked a ticked from kottayam to ahmedabad junctionn through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".br...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanjay95000
from Ludhiana, Punjab
Apr 19, 2019
Report
Copy

I have not received my refund yet

Address: Chandigarh, Punjab

I got my booking from chandigarh to prayag on 11 february 2019 monday and cancelled it but till date 19 april 2019 friday please do something to it my rs 1960 have not be refunded. My trip i’d was ixitr[protected] and payment i’d is1t7g2rkoomxggl5o2 please consider it as soon as possible because it have been already very late. I have already been talking to there customer care but they are not doing anything for this...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kuldeepdabur
from Basi, Punjab
Apr 18, 2019
Resolved
Report
Copy
Resolved

not refund money

Address: 139 kunjpura road karnal, Karnal, Haryana, 132001

As per my complaint, i booked two tickets for new delhi to mumbai rupees 3983.26 on date 12/04/2019 but ticket confirmation is failed and payment status is successful so i didn't received my refund payment last one week
My account number[protected]
Ifsc code - icic0002480
Account holder - rajiv kumar
Hope as soon as you give my money
Thanks...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
roselinbenjamin
from Chennai, Tamil Nadu
Apr 17, 2019
Resolved
Report
Copy
Resolved

refund still pending

Address: Chennai, Tamil Nadu, 600010

Hi,
I booked 3 sleeper class tickets with train no 12292 yesvantpur exp on 05 apr 2019 through ixigo. Amount of 793rs has been charged but my booking status was noted as pending. I wrote regarding this to the support mail [protected]@ixigo.com on the same day (5th april). I got reply mail about the refund to be made within 5 to 7 days. It has been more than 10 days and i still have not had my money refunded.
My ixigo profile name:...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
KrishnaMohan Somaraju
from Hyderabad, Telangana
Apr 16, 2019
Resolved
Report
Copy
Resolved

ticket bookings ( 6 )failed on account of ixigo failure.

Address: Hyderabad, Telangana

On 04/04/2019 I have made as many as 6(2 times Chair car, 4 times 2nd sitting) attempts to book train tickets..train
12795/vijayawada to lingampally for 10.0402019.The IXIGO has failed in all the 6 attempts. The IXIGO has sent mail stating that they failed to book.
I have now attached IXIGO mail to me and a screen shot of my bank account
where in you can see my payments in this respect.
I have sent several mails...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ruchita Deshmukh
from Noida, Uttar Pradesh
Apr 16, 2019
Resolved
Report
Copy
Resolved

I'm complaining about money refund problem

On the date of 8th april 2019 i tried to book the tickets for 6 person for the train kerala express from nagpur to delhi (Nsdl) but in the midway the payment got failed and got deducted from my account. We again tried to book the tickets but as soon as i got the deduction message on my phone i cancelled the payment process. It's been a 8 days since my money has been deducted. There's no process is undertaken yet. They are only giving me assurance...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Asfak kumbhar
from Tiruchirappalli, Tamil Nadu
Apr 16, 2019
Resolved
Report
Copy
Resolved

money refund for ticket not booked

Address: Bharuch, Gujarat

Dear sir, mera name asfak kumnhar he, mene 10/4/1019 ko ixigo app. Se surat se delhi ke liye train book ki thi lekin techenicle problem ki vajah se mere account se 6677.45 rs. Cut gaye aur ticket bhi book nahi huyi. So aap se meri vinannti he k aap plz money refund kare.
Mei id name he asfak84
Aur booking id he ixitr[protected] he
So plz aap is per dhyan de...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vivekkmr
from Mumbai, Maharashtra
Apr 16, 2019
Resolved
Report
Copy
Resolved

amount debited but train booking not completed

I booked train tickets on 15 april 2019 from delhi s. Rohila to jodhpur junction but there is no booking shown. I made payment through paytm upi. The transaction was successful but did not show any booking. The booking is of 17 april 2019 and due to this i am unable to plan my trip and the money is also stuck and since ixigo didn't have phone support i am unable enquire to them...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aayan Rawat
from Delhi, Delhi
Apr 16, 2019
Resolved
Report
Copy
Resolved

no refund yet

There are two attachement bellow. I have mailed you before also but haven't received any positive reply from your side. Please check the attachment bellow. The first ticket process was not completed an money was deducted from my account and i received a message from your side that it will be credited to my account within 5 to 6 working days. The other ticket i cancelled it which was from valsad to haridwar, had also not received any refund...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Priya Communication
1
(2)
Konkan Railway
1
(156)
Central Road Research Institute
1
(3)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR