Ixigo Complaints & Reviews

My pnr for cancelled ticket is [protected]. As per the ixigo cancellation policy mentioned along with the ticket, if the ticket was cancelled before 16:07 on 15th november, rs 130 would be charged as a cancellation charge. I cancelled the ticket on 15 nov at 13:00 hrs and no amount is being refunded.
Why am i being charged the complete amount as a cancellation charge?
Please deduct rs 130 as the cancellation charge and refund the pending amount at the earliest.

Dhairya sachdev
[protected]

+1 photos

May 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Dhairya,

Greetings from ixigo!

We have raised your query to our team concern and same shall be resolved soon.

For any further assistance please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

Nov 18, 2019

Updated by Dhairya Sachdev Your email id is not visible on the comment. Can you contact me on my mobile number mentioned above.

Nov 21, 2019

Updated by Dhairya Sachdev Failing to resolve my above mentioned issue will force me to take legal actions against you.

Verified Support

Apr 27, 2022

Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help

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I had booked my flight from mumbai to varanasi viz vistara on monday 11th november 2019 for two person and cancelled immediately but still not received any refund. I've tried to contact through calls several times but unable to get any positive response. Please check with the trip id if[protected] and let me know the status of the same.

Travellers : sumaiya shaikh & mubasshir

Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Sumaiya,

Greetings from ixigo!

We wish to inform you that refund against the shared Trip id has already been initiated to your source account. Request you to please check your bank statement once in coming 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Kashish agrwal

from Noida, Uttar Pradesh

Nov 20, 2019

I have been confirmed my ticket ND I didn't get my ticket till now. So I want to refund my money

refund on cancellation issue - Comment #3589136 - Image #0

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S

Shambhu Balout

from Mumbai, Maharashtra

Nov 20, 2019

Dear Sir/Madam
I have done a payment through Phone pay app for train seat booking.but my payment was debited and the ticket is not done please some needful
With regards
shambhu masih
[protected]

refund on cancellation issue - Comment #3589255 - Image #0

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During booking the round trip flight from delhi to mumbai, an amount of 5967 was debited from my account during payment on november 15, 2019, friday, 09:54 pm. The transaction was shown to be successful in the payment app and in the ixigo app, but ixigo did not give a conformation of the ticket or refund the money. I want the ticket confirmation immediately or the refund asap.

+5 photos

Nov 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Aswin,

Greetings from ixigo!

We wish to inform you that refund of Rs 5967.00 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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A

Ahshan Ali

from Surat, Gujarat

Nov 20, 2019

I was booking my ticket for BRC to CPR train with Booking ID:IXITR[protected] could not be confirmed. But my money has been deducted from my account. Please refund my money.
Thank you

ixigo - money debited while booking airline tickets, no ticket confirmation or refund - Comment #3589235 - Image #0

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M

Manish Chowdari

from Bengaluru, Karnataka

Nov 20, 2019

Do not trust . No one want respond. No phone to reach . I lost about 10000

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S

sohan chavan

from Mumbai, Maharashtra

Nov 20, 2019

Did not receive my refund of 1688 ofy bus booking from Nagpur to Pune on 5th of November and 7 days has been done yet I don't receive my money.

ixigo - money debited while booking airline tickets, no ticket confirmation or refund - Comment #3589656 - Image #0

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Address: New Delhi, Delhi

I booked a ticket on 12 nov through google pay upi from ixigo but the money was deducted and then there was no history of my booked ticket. Need confirmation of my ticket... Or else need my refund. I am in a limbo here and have no idea whom to contact and how to contact. Atleast put your email id in your stupid app.
My contact details ahsan. [protected]@gmail.com
[protected]

Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We wish to inform you that refund of Rs 1495.89 against the failed booking attempt has already been initiated and same shall reflect into your account in 3-4 working days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: Chennai, Tamil Nadu

Was booking tickets through (Ixigo train app)
On date 7/11/19 booking got failed but have been debited amount of 570.40 from google pay payment method on failed transaction
I mailed to ([protected]@ixigo.com)
But no response from any through mail.
And even tried calling on this autogenerated number [protected]
In voice call they mention if booking failed amount will be auto refund in 7 day but still no refund

Transaction date : 7/11/19
Upi transaction id :[protected]
Google transaction id :cicagkcwy8nmcg

+1 photos

Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by Ravindar singh 121212 Refund has been done after complaint in 3working days
Great work

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Ravindar,

Greetings from ixigo!

We believe your query has been resolved.

For any other assistance please do let us know.

Regards,
Team ixigo!

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I have tried to book a ticket using ixigo app in my phone. I have been using this application for a very long time.
For the first time i am facing this situation that money got deducted and i have not received my ticket..

Please ensure to rectify this problem as soon as possible.. I have booked two tickets of 834₹.

Contact details:
Prasanth golusu
[protected]
Prasanth. [protected]@gmail.com.

Dec 22, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Sreejith,

Greetings from ixigo!

We wish to inform you that refund of INR 828.68 against the failed booking attempt has already been initiated and same shall reflect into your account in 3-4 days.

For any other assistance please do let us know.

Regards,
Team ixigo!

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T

Tarachand suthar

from Mumbai, Maharashtra

Nov 13, 2019

Money was debited from the account and the ticket was not confirmed. Please please give me a refund as soon as possible and it has not happened once or twice. It has happened two times in my day.

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While booking a flight I made the payment from my UPI app but after that it took me to the app's Home Page. There was no notification or message from Ixigo but the amount has been deducted from my account.
I couldn't find any customer helpline no. The only thing provided was an email address.
I have sent a mail with snapshot of my payment details but I'm still waiting for a reply. Required to book this on an urgent basis.
Can I please get a quick resolution to this?

Dec 22, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!

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R

Rajendra Katkhede

from Noida, Uttar Pradesh

Nov 13, 2019

Sir, my mony dedect from my [protected]@upi transition id no[protected] but my bookings not confirm

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Address: 380005

I have book a flight ticket on 26 october 2019 and cancelled it on after 20 minutes airline company refund it to ixigo company but after 15 days no refund is processed and not giving proper resolution. Iam so much fed with this type of services from company. I have talked in customer care and mailed it several times but no one is proper resolution. Pls do the needful.

Thanking you

Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Hitendra,

Greetings from ixigo!

We would like to inform you that refund against the failed booking has already been initiated and the same was conveyed over e-mail as well.

Request you to please check your bank statement once.

Do let us know if there is anything else we can assist you with.

Regards,
Team ixigo!

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D

Dylan Pimenta

from Mumbai, Maharashtra

Nov 13, 2019

Hi, I'm Dylan Pimenta, I had cancelled a flight ticket on 03/11 & have not received my money yet.

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Address: A/1201,clover grove building,chikuwadi,borivali (w), Mumbai City, Maharashtra

I booked my train tickets one week ago from ixigo app, and there went some technical issue and my money deducted from my account and i dint receive the tickets, so i have not yet received my refund of amount rs-6817, my booking id: ixitr[protected], please help me with this issue as there is none other way to contact ixigo app related issue, i have tried alot even searching online

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Mehul,

Greetings from ixigo!

We wish to inform you that refund against the shared id is already been processed fro our end. Please check your bank statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!

Nov 17, 2019

Updated by Mehul chauham I got the refund!

Verified Support

May 12, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

Since your refund has been credited we would request you to please mark the complaint as resolved.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For any other assistance please do let us know.

Regards,
Team ixigo

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K

Kali Dhass

from Mumbai, Maharashtra

Nov 13, 2019

Sir am cancelled my train ticket. but not received my account amount. PNR: [protected]. this is pnr about my trip.this is happen past 10days.

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R

Radheshyam Shukla

from Mumbai, Maharashtra

Nov 13, 2019

UTR number[protected]
Date of transaction 1/11/19
Time 10:48
Amount 7057

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Hello. I tried to book my train ticket through the ixigo app. The app prompted me that i can pay using the upi id. But after the transaction and after the money has been deducted, the app did not recognize that payment has been done. It remained in the previous page. There is also no transaction history in the app or any failed payment history to help me apply for a refund. I have attached a picture of the transaction. Kindly do the needful and refund the sum as soon as possible. Thanks.

+1 photos

Dec 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Swapan,

Greetings from ixigo!

We wish to inform you that the refund of the said amount against the shared transaction has already been processed to your source account. Request you to please check your bank statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: 600010

I tried to book a train ticket using the app from dindigul to Chennai but after the payment (which I had done using my upi id) the page did not load and detucted. The money has not been refunded nor is the ticket booked. I checked with the railways the money is stick with ixigo. I have also not received any email regarding this.I request you to look into this and refund the sum thanks. I have attached a picture of the transaction.

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Ixigo customer support has been notified about the posted complaint.

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Address: 560066

Made booking payment through upi, but ixigo did not complete the payment in app. Bank statement shows the amount to be debited.
There is no failed booking info in the app to raise a refund complaint.
-your services are good when it comes to booking tickets etc., but it's really frustrating that there is no actual person we can talk to when there is such a situation.

Date of booking : 11th nov 2019
Upi-le travenues [protected]@axisbank-utib[protected]-ixigoprod

Ref num : [protected]

Dec 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Vyas,

Greetings from ixigo!

We wish to inform you that refund of Rs 2716.38 against the shared transaction has already been processed to your source account. Request you to please check your bank statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!

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N

Naresh8805

from Mumbai, Maharashtra

Nov 11, 2019

My money has been deducted for the Train Tickets. But In app there is no transaction history, Tickets or any PNR no. Ixigo doesn't have any good customer service . I am trying to get connected with them . I want my money back as soon as possible.

made train fare booking payment through upi, but ixigo did not complete the payment in app. - Comment #3582623 - Image #0

made train fare booking payment through upi, but ixigo did not complete the payment in app. - Comment #3582623 - Image #1

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Address: 577004

Ixigo prompted to upi app for approval, i switched to upi app and approved the transaction, then i opened the ixigo app, but it appeared as if i am entered this app newly. No train tickets are booked, no confirmation of payment, nothing has been done. Amount deducted is rs.313.68/- on 11.11.19. Please either book my tickets or refund the money asap

Dec 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Sunil,

Greetings from ixigo!

We wish to inform you that refund of Rs 313.68 against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo

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I cancelled my trains on 5july 2019 having pnr no. [protected] ndls to cnb with order id ixitr[protected] and on 4july 2019 having pnr no. [protected] anvt to cnb with order id ixitr[protected] as i had already talked to irctc customer care in response they had already initiated my refund but it's still not reflecting in my account, return my refund as soon as possible or i have to take legal actions

Dec 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Aakrati,

Greetings from ixigo!

We wish to inform you that refund against both the shared PNRs are already been processed to their respective account.

We would request you to please check your bank statement once thoroughly.

For any other assistance please do let us know.

Regards,
Team ixigo!

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P

Patel Wasim502

from Mumbai, Maharashtra

Nov 11, 2019

My 2 flight ticket not receive me 1.mr Afjal Khan and. Mrs sabina Khan please send my ticket or my money

train refunds not get yet - Comment #3582602 - Image #0

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Address: 423109

I was booking a train ticket through ixigo app and it sent me a upi request towards the booking amount for the train ticket, my booking was ongoing and i approved the upi request and immediately everything on ixigo app regarding the booking disappeared and i was left with nothing. Ixigo says it is only a search engine, then why would a search engine accept money towards its own account "[protected]@axisbank". I want my refund asap....

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I had tried to book train tickets on ixigo app, transaction got failed but money was deducted from my account on 20/10/19. I have also mailed ixigo twice but till date no response aslo submitted the feedback form but still no reply, as highly disappointed with the service please provide the refund asap.
Here are payment i'd - 5jlzaakxlzr6k40lk4.
Order id - ixitr[protected]

Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Parth,

Greetings from ixigo!

We sincerely apologise for the unwanted trouble caused. As confirmed over e-mail refund has been initiated and shall reflect in stipulated time.

For any other assistance please do let us know.

Regards,
Team ixigo!

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V

Vishal326

from Mumbai, Maharashtra

Nov 7, 2019

Sir on 4 nov i want to booked train ticket but ticket was not booked and the money is debites 3255.49 Rs vai google pay app
Plz refund the amount asap

transaction failure, money, deducted need refund - Comment #3579886 - Image #0

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Hi,
I have tried to book ticket through ixigo and paid through UPI and my money got deducted but i didnt get password entering password page of irctc so i didnt get ticket but my money was deducted and i didnt get refund my UPI references no is[protected] so and deducted amount was 2716.87 so please look into this and contact on my email id [protected]@gmail.com

+1 photos

Dec 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Prateek,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now. Please check your statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: Dhar, Madhya Pradesh, 454773

Hi,
I have tried to book tatkal ticket through ixigo and paid through upi and my money got deducted but i didnt get password entering password page of irctc so i didnt get ticket but my money was deducted and i didnt get refund my upi references no is[protected] so and deducted amount was 1388 so please look forward these and contact on emai is - [protected]@gmail.com

+1 photos

Dec 19, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Somesh,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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L

Leela0823

from Jaipur, Rajasthan

Nov 7, 2019

I have made payment the transaction was successful but did not receive the flight ticket, as I’m in dilemma whether I get the refund so that I can’t book another ticket.

money deducted didn't get refund - Comment #3579914 - Image #0

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P

Prateek Vyas

from Mumbai, Maharashtra

Nov 8, 2019

I tried to book a ticket for 15 November from delhi to Ahmedabad in ashram express and i paid through phonepay but i didn't got the tickets

money deducted didn't get refund - Comment #3581169 - Image #0

money deducted didn't get refund - Comment #3581169 - Image #1

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Address: Sony World Junction, One Co.Work, Kormangala, Bengaluru, Karnataka 560034, 560100

Hi,
On 3rd November 2019, i was booking a ticket from bangalore to secunderabad when i opted for UPI payment and paid an amount of Rs 5101.87/- . Transaction was successfull and money got debited but when i returned to ixigo app. App crashed and it refreshed where i lost the booking window and it failed. Please find the transaction details below:
UPI Transaction Id:[protected]
Google Transaction Id: CICAgKCWlufdHw

I need my refund immediately, there is no customer support, no email support. Already sent mail but no reply. No way customer can contact you guys.
My Mob No [protected]
Email Id: avijeet.[protected]@gmail.com

+1 photos

Nov 6, 2019

Complaint marked as Resolved

Auto Refund In 2 Days. Good Work Ixigo

Ixigo customer support has been notified about the posted complaint.

Nov 05, 2019

Updated by Avijeet Behera There is no booking id or trip id for the same and i cannot see any details of this transaction in the ixigo app. Also i have not received any mail or sms for this failed transaction. This feels like i have been cheated. Kindly issue the refund immediately.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Avijeet,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Address: Surat, Gujarat, 395009

I was trying to book 2 tickets from chandigarh to subzi mandi on 2.11.2019 on train number 12058 una delhi shtbdi, i tried the transaction twice and on both the occasions money was debited from account but ticket was not booked and even money hasn’t been received in the account as refund. Kindly update me with the current status of transaction. Photos of payment receipts are attached herewith.

+2 photos

Dec 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Jitenderjit,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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K

KOLLAVKK

from Mumbai, Maharashtra

Nov 5, 2019

I tried to book a train ticket from Guntur to Lingampally. I have selected the payment mode as UPI and paid through G Pay. Amount for this ticekt was 1056.38 for which the transaction id was[protected]. This transaction was successfull but I have not been issued a ticket. Moreover this transaction was not reflecting in IXIGO account

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V

Vasudev Kalange

from Nagpur, Maharashtra

Nov 7, 2019

I have not received the refund even after 7 days. I had train booking and it could not be confirmed the details are as below given .
Booking Id IXITR[protected]
Train Name Sahyadri Exp
Date of journey 2019.12.06

Refund of Rs.2286.26

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