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Updated: Jan 2, 2025
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payment successful booking pending
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money deducted from bank but ticket not booked.
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cancellation of train ticket

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IXIGO is not issuing full refund as mentioned/promised in the flight ticket
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Ixigo reviews & complaints page 82

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N
Naren2121
from Mumbai, Maharashtra
Nov 29, 2019
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haven't been refunded specified amount

Address: Postman Circle, 590001

Sir/madam,
I had booked flight ticket on 5th october and due to inconvenience i had cancelled my flight ticket with pnr no. H72rqv on 15th october i haven't received 2656 inr as refund till to date. I also tried on customer care numbers to talk to the customer care executive and get problem resolved but i couldn't get the line. It was either busy or unattended. I kindly request you to look into the matter and help the needful....
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saibaba2017
from Mumbai, Maharashtra
Nov 27, 2019
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refund not received 4716099681

Address: 400097

As per irctc refund credited to le travenues technology private limited for pnr number no [protected]. However the same is not yet credited to my card. Kindly expedite. Contact no [protected] transaction i’d is [protected]. Refund processed on 8th november by irctc. Why is the refund not yet credited to my card. I need this resolved immediately and credited to card by eod 28th nov 2019....
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Supriya K N
from Mumbai, Maharashtra
Nov 26, 2019
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my booking got declined need money back

Was trying to book flight money is deducted from my account, while I used bhimupi app, but ixigo declined my booking can I get money back soon, confirm me if I am getting my money back, make sure I get .. I need to use it for my further booking, I chose ixigo as a trusted app I dint know it can be thins, disappointed.

Transaction I'd:[protected]
Thanks...
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P
Prateeti Chakravarty
from Mumbai, Maharashtra
Nov 26, 2019
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refund enquiry against incorrect irctc user id, payment got deducted from upi id (g-pay)

Address: 400706

Hi,

This is in regards to my pending/ failed booking via ixigo train against my

Trip id - ixitr[protected]
Payment id - 689db6k49mnq0waa4r

Train no 12289 - csmt ngp duronto

I have mistakenly entered incorrect irctc user id and the amount rs. 2640.40 got deducted from my upi id.

The booking is still showing pending and transaction time for irctc password...
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S
Samsadam
from Mumbai, Maharashtra
Nov 22, 2019
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ticket booking problem

I would booked a train ticket on 10.11.2019. There was a problem with my booking. Money will deducted, but there is not refund after 11 days. I get the message from ixigo on 11.11.2019. Its is, shaik md, sorry! Booking for your tirunelveli (Ten) - ksr bengaluru (Sbc) train with booking id: ixitr[protected] could not be confirmed due to payment failure. If money has been deducted from your account, your money will automatically be refunded...
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M
Mansoor Ansari
from Mumbai, Maharashtra
Nov 22, 2019
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refund has not been received yet for cancelled trains

Address: A1201 The Island Society, Wakad Pune, Pune, Maharashtra, 411057

Hi team,
I have following up from last month yet i did not get any proper update and again i mailing you for an update for amount which should be refunded as now which didnt happen. Below is the issue.

I did train reservations on 9th october 2019 (Details as shown below). However last month i had received two messages that both train cancelled but i did not receive the amount yet. Please let me know when the amount...
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R
Ravindar singh 121212
from Chennai, Tamil Nadu
Nov 19, 2019
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failed booking status even after successfully payment

This complaint regarding my booking in Ixigo app train booking

Even after successfully payment my booking was in pending status there no option in Ixigo app that i can get help from that
So I request you to look after this problem and make help to clear out this

Below is the detail of my failed booking and amount transaction id and status

Booking Id : IXITR[protected]

Transaction...
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Devi2607
from Mumbai, Maharashtra
Nov 16, 2019
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ixigo- money debited while booking airline tickets again, no ticket confirmation or refund

I had tried booking a Delhi to bombay and back round trip airline ticket again just now, on 16th November 2019 10:30 PM for an amount of 6299, after the same transaction via Ixigo failing just the day before because it was very URGENT and it failed AGAIN. Please issue the proper ticket or give back the refund immediately. This is not acceptable. Please do the necessary immediately....
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Dhairya Sachdev
from New Delhi, Delhi
Nov 16, 2019
Apr 27, 2022
This thread was updated on Apr 27, 2022
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train ticket - refund discrepancy

My pnr for cancelled ticket is [protected]. As per the ixigo cancellation policy mentioned along with the ticket, if the ticket was cancelled before 16:07 on 15th november, rs 130 would be charged as a cancellation charge. I cancelled the ticket on 15 nov at 13:00 hrs and no amount is being refunded.
Why am i being charged the complete amount as a cancellation charge?
Please deduct rs 130 as the cancellation charge and refund...
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H
Haaris Shaikh
from Mumbai, Maharashtra
Nov 16, 2019
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refund on cancellation issue

I had booked my flight from mumbai to varanasi viz vistara on monday 11th november 2019 for two person and cancelled immediately but still not received any refund. I've tried to contact through calls several times but unable to get any positive response. Please check with the trip id if[protected] and let me know the status of the same.

Travellers : sumaiya shaikh & mubasshir...
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Devi2607
from Mumbai, Maharashtra
Nov 15, 2019
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ixigo - money debited while booking airline tickets, no ticket confirmation or refund

During booking the round trip flight from delhi to mumbai, an amount of 5967 was debited from my account during payment on november 15, 2019, friday, 09:54 pm. The transaction was shown to be successful in the payment app and in the ixigo app, but ixigo did not give a conformation of the ticket or refund the money. I want the ticket confirmation immediately or the refund asap....
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A
Ahsan107
from Noida, Uttar Pradesh
Nov 13, 2019
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no ticket booked but money deducted

Address: New Delhi, Delhi

I booked a ticket on 12 nov through google pay upi from ixigo but the money was deducted and then there was no history of my booked ticket. Need confirmation of my ticket... Or else need my refund. I am in a limbo here and have no idea whom to contact and how to contact. Atleast put your email id in your stupid app.
My contact details ahsan. [protected]@gmail.com
[protected]...
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Ravindar singh 121212
from Chennai, Tamil Nadu
Nov 13, 2019
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refund related issue and failed booking

Address: Chennai, Tamil Nadu

Was booking tickets through (Ixigo train app)
On date 7/11/19 booking got failed but have been debited amount of 570.40 from google pay payment method on failed transaction
I mailed to ([protected]@ixigo.com)
But no response from any through mail.
And even tried calling on this autogenerated number [protected]
In voice call they mention if booking failed amount will be auto refund in 7 day but still no...
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P
Prasanthgvk
from Bihar Sharif, Bihar
Nov 13, 2019
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return of money

I have tried to book a ticket using ixigo app in my phone. I have been using this application for a very long time.
For the first time i am facing this situation that money got deducted and i have not received my ticket..

Please ensure to rectify this problem as soon as possible.. I have booked two tickets of 834₹.

Contact details:
Prasanth golusu
[protected]
Prasanth. [protected]@gmail.com....
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A
ajbanerjee
from Mumbai, Maharashtra
Nov 11, 2019
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payment deducted but no booking confirmation

While booking a flight I made the payment from my UPI app but after that it took me to the app's Home Page. There was no notification or message from Ixigo but the amount has been deducted from my account.
I couldn't find any customer helpline no. The only thing provided was an email address.
I have sent a mail with snapshot of my payment details but I'm still waiting for a reply. Required to book this on an urgent basis.br...
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H
Hitendra Rathore
from Pune, Maharashtra
Nov 11, 2019
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not getting refund from cancelled ticket.

Address: 380005

I have book a flight ticket on 26 october 2019 and cancelled it on after 20 minutes airline company refund it to ixigo company but after 15 days no refund is processed and not giving proper resolution. Iam so much fed with this type of services from company. I have talked in customer care and mailed it several times but no one is proper resolution. Pls do the needful.

Thanking you...
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M
Mehul chauham
from Mumbai, Maharashtra
Nov 11, 2019
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refund of my train ticket booking

Address: A/1201,clover grove building,chikuwadi,borivali (w), Mumbai City, Maharashtra

I booked my train tickets one week ago from ixigo app, and there went some technical issue and my money deducted from my account and i dint receive the tickets, so i have not yet received my refund of amount rs-6817, my booking id: ixitr[protected], please help me with this issue as there is none other way to contact ixigo app related issue, i have tried alot even searching online...
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C
Christina K Alexander
from Koradachcheri, Tamil Nadu
Nov 11, 2019
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money deducted, train ticket not booked, refund not initiated.

Hello. I tried to book my train ticket through the ixigo app. The app prompted me that i can pay using the upi id. But after the transaction and after the money has been deducted, the app did not recognize that payment has been done. It remained in the previous page. There is also no transaction history in the app or any failed payment history to help me apply for a refund. I have attached a picture of the transaction. Kindly do the needful...
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Christina K Alexander
from Koradachcheri, Tamil Nadu
Nov 11, 2019
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money deducted but train ticket not booked.

Address: 600010

I tried to book a train ticket using the app from dindigul to Chennai but after the payment (which I had done using my upi id) the page did not load and detucted. The money has not been refunded nor is the ticket booked. I checked with the railways the money is stick with ixigo. I have also not received any email regarding this.I request you to look into this and refund the sum thanks. I have attached a picture of the transaction....
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Vyas Prab
from Bengaluru, Karnataka
Nov 11, 2019
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made train fare booking payment through upi, but ixigo did not complete the payment in app.

Address: 560066

Made booking payment through upi, but ixigo did not complete the payment in app. Bank statement shows the amount to be debited.
There is no failed booking info in the app to raise a refund complaint.
-your services are good when it comes to booking tickets etc., but it's really frustrating that there is no actual person we can talk to when there is such a situation.

Date of booking : 11th nov 2019
Upi-le...
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