Ixigo Complaints & Reviews

I have booked train ticket using ixigo app. An amount of 1795 is deducted from my account but neither do i receive any text nor do any bookings. Also there is no transaction history in my account. No bookings in my account. This is the text i received
Thank you for using your sbi debit card 459xx0325 for a purchase worth rs1795.0 on pos payust[protected] at www.ixigo.com txn#[protected].
Kindly refund my money.
My email i'd... [protected]@gmail.com

Ixitr[protected]... Pls check the refund status and kindly speed up the process.. How to contact your customer service center.. Pls add the calling option... I book and cancel the train ticket on 5 december 2018. But refund amount is not credited on my account... Pls speedup the payment refund process... Send any update news and refund status... How many days long to get refund pls take action.

For pnr:
Mrf6wl

They cancel tickets for both passngers.

Cheapticket.in also involved in this.

I have gone to the cancel the ticket. They directly issued the cancellation request without proompting me to for partially cancellation.

I want my refund or dont want my ticket to get cancel.

Booking id: 10342903
Bengaluru (Blr)
2019-jan-18 21:10

New delhi (Del)
2019-jan-19 00:05

Cheapticket.in

12:18 pm (2 hours ago)

To me
Cancellation request!

Dear richa agrawal,
Your cancellation request for booking id: 10342903 has been received!
You will receive a separate email with the confirmation.

Flight details:

Bengaluru (Blr)

2019-jan-18 21:10

New delhi (Del)

2019-jan-19 00:05

Bengaluru (Blr)

2019-jan-18 21:10

New delhi (Del)

2019-jan-19 00:05

Passenger names:
Paras agarwal, richa agrawal

They didnt prompt me for partial cancellation of ticket.

Have been trying to contact ixigo.com customer care but in vain. There is no way i can call their customer care executive to resolve my grievance. The only option is to just leave a feedback on their help page & they will contact back at their convenience. This is not acceptable as in case of emergency there is no way to contact them, speak & resolve any problem.

I booked a train ticket on dec 12th 2018. The refund was supposed to be initiated within 7 days. After 7 days i got a new message saying to be initiated within 72hrs. Today it is 7th of jan. Still there is no progress seen. I contacted the bank for the same. They said its totally an automated process. They dont have any part in this. Once the refund is initiated from ixigo side, it will be credited automatically.
Account holder - vinukumar v
Transactionid: ixi-2m4rhg76yiy0ubktka-1
Reference id: [protected]
Arn number is[protected]

I tried to book a train ticket from your app but i didn't got any confirmation message or any pnr number, even after deduction of money from my bank account. After succe, ssfully paying money through, google pay to ixigo. [protected]@hdfcbank, i got website error page. But i didn't got any ticket but still my money got deducted. So kindly refund my money back.

My daughter and grand daughter booked a flight (Booking id[protected] from bangalore to jodhpur (Via indore) on[protected] through ixigo. Due to ixigo's mistake the connecting flight from indore to jodhpur on was wrongly booked for the next day. Yatra which confirmed the tickets as per the details received from ixigo says they booked the tickets as per the log details received from ixigo. Because of this my daughter and 2.5 year old grand daughter were forced to get off the flight at indore. As the next available flight was only 24 hours later, i had to for go my flight to be with my daughter and grand daughter. This caused us great inconvenience and hardship and we were forced travel for 12 hours to jodhpur by cab on the same day as our other family members had already proceeded to jodhpur on the same flight. When approached ixigo for the compensation they only paid the airfare charges but refused to compensate for the hardship, distress, anxiety and inconvenience caused. We contacted ixigo on the issue innumerable times but they are refusing to budge in spite of their mistake. Please advise.
Thanks,
Mahesh

Dear sir,
Following ticket has been cancelled on 27th december :-
1.) pnr: [protected]
Booking id: ixitr[protected]
Train name: pnbe ers express
2.) pnr: [protected]
Booking id: ixitr[protected]
Train name: coromandel exp
Request you to please initiate the payment as of now i have not received the payment yet.

Claimed that refund will initiate but not done

Hello ixigo,
I have booked my train ticket train number 12806 which is for janmabhoomi express from secundrabad to samalkot on 3rd january 2019 for that i have paid rs.734 credited from my account as your customer service said your money will be reflected in your account in 72 hours but i have not yet received any message from your side. Arn no.[protected]

1st trip id - ixitr[protected]
1st payment id - 16ut68xny7xh2gzbd6
2nd trip id - ixitr[protected]
2nd payment id - 16uc7wtpfg8kl5z4sj
Date - 17-december-2018
On 17/12/18 i had booked train ticket but i got cancelled. Again i'd tried but again it got cancelled. But both timed amount got debited from my account and tickets also not booked. Then i've got a message that refund will be initiated by 24th december to your account, and while inquiring to ixigo they said they refunded my amount. But when i inquire into my bank they said there is no amount credited to my account. Ixigo do not have any customer care no. Also. Please help me in getting my refund of 3724 of each transaction i. E. 7400 back into my account.

I had booked two tickets lko to nk and nk to lko through ixigo. Now i want to cancel these tickets. So i went into my account and my booking option. I tried to cancel these tickets but it was shown me that ixigo hasn't booked these tickets. I have email of ixigo in which tickets and invoice had sent to me by ixigo. I have hdfc bank statement in which i have transferred money to ixigo. Yet they are not cancelling my tickets and not giving me refund.

I booked one e waiting ticket from ixigo sites but my tickets are not confirmed at last moment and e my e ticket are cancelled by automatically by ixigo and but refund is not credited in mytransactions » [protected]. Pdf accountrequest id payu id bank ref no. Action amount status requested time success time bank arn
[protected] [protected] p1812042225595470732476 capture  494.00 success[protected]:26:[protected]:26:51 na
[protected] [protected] na refund  425.00 success[protected]:43:[protected]:04:21 na

Respected sir/ma'am,
Greeting!

I have tried to book one ticket from new delhi to cuttack on 19/12/2018 via ixigo your ixitr booking i'd - (698*339) in bbs rajdhani exp (22823)
Timings:- around 4:45pm. The amount has been deducted from my bank account but i have not received any refund yet.

At last it shows booking failed. Hence, i therefore request you to please see to it on priority and refund my money as soon as possible. I hope that you work on it.

Regards

Dear sir,
I am very sorry to say but this is very unprofessional from your end that you could not even inform me about my changed schedule in my flight timing.
My flight no is sg-8912 and pnr no:rhd4re, during the time of booking it's departure time was 20:55 pm but according to changed schedule it departed at 20:25 pm and due to which i missed my flat very badly.
Kindly let know that who is going to give me explanation for this mishap happened and besides that who is going to pay my extra expenses occurred to book a new ticket.

Also i was mentally harassed with all this nuisance happened.

I hope you will give me proper compensation for this or else i will file rti for this.

Kind regards,
Arun singhrova
[protected]
Email id:arun. [protected]@gmail.com

Hello sir/ma'am,
Greeting!

I have tried to book two tickets from agra to lucknow for 22/12/2018 via ixigo on upsrtc bus named janrath
Timings:- 1700 to 2300 hours
But the amount has been deducted from my bank account but i have not received any tickets.
I have booked tickets for two persons.
1) prakarsh srivastava
2) pradyumna kumar srivastava

At last it shows an error saying "404 server not found"
Hence, i therefore request you to please see to it on priority as the seats in the bus numbers as 5 and 6 are showing locked/booked on the app but i have not received the tickets or any message.

Kindly see to it and do the needful asap.

I am also attaching the screenshot of the message.

Dear sir,
I have cancelled my ticket on 9 dec pf 3580, having booking id
Ixitr[protected]
Pnr number [protected]
I have not received the money yet and when complained about the issue they replied with the following email which may be verified by you people only.
They are saying how there could be a bank problems, when the money get deducted on its own then they have no problems, but when it is the time of returning.. Ixigo has problems.
This happened to me twice.. Today 20/12/2018, i booked a ticket from
New delhi to jalandhar of
With booking id
Ixitr[protected]
The money got deducted, but we did not got even the previous money and neither this money.
Also i cancelled the flight on 30/10/2018.
Where my cancellation request was [protected], they said i received message saying that the refund of 3766 for flight booking bearing the above number will reflect within 5-7 days, but it did not been credited till date.
This three frauds are done by ixigo.

The reply from the ixigo complaint is as under which is wrong
With reference to the booking id: ixitr[protected], we would like to inform you that the refund has already processed from ixigo. It takes 5-7 working days to get it reflected in your bank account.

Below refund screenshot is for your reference:

Refund detail
Date sun dec 09 2018 06:53:28 gmt+0530 (India standard time)
Amount ₹ 3, 555.00
Status success
Reference [protected]
Epg txn [protected]
Parent txn ixi-2gqen9b6eae7mghuxd-1
Arn not available
Unique request id 10wtmimqxvrd3315vg
Internal reference id hdfc_ref5mfel44aaiv3uwjm
Sent to gateway yes
Initiated by api

In case, you have not received the refund, please contact with your bank so that they can help you with the exact status.

For further query, feel free to write back to us.

—
Regards,
Team ixigo

Dear team today i booked a flight tickets through your ixigo app but payment debited from my bank but i have not received a confirmation of flight tickets kindly check and revert me asap otherwise i have take legal action against you guys so called ixigo fraud merchant.
It's a humble request to you dear consumer forum kindly help me for this so that mu problem will reslove and payment to be refund to me from ixigo anyhow

Today i booked a ticked for bnc to awy through your app and successfully made the payment.

However at the time of logging into irctc credentials the phone crashed and i colud not get my tickets. Now i am not able to acces that login section of booking.

When i checked with my irctc account, no booking is registered.

The transaction history in your app shows "payment successful booking pending".

Order id: ixitr[protected]

Can you please help?

It is to bring to your kind notice that I was trying to book a train ticket from Mumbai Central to Surat for 21 december 2018 in Ahmedabad Passenger departing from Mumbai at 22:40 hrs. I was booking it through a third party app named ixigo and even payment was made through net banking which was successful as per the details confirmed by the bank. The transaction id as provided by the bank to me is IXI2P93VA2E9HF9N1DDM1-1. But the Ixigo customer care is telling that they have not received any payment and ask me to talk at the concerned bank. As per Bank officials and bank statement, the amount of Rs.689.84 has been deducted from the bank account. I need help regarding refund of my money as my ticket has not been booked but money has been debited from my bank account. Also as I was using Ixigo, the failed transaction is not visible on IRCTC. Though it should be visible on IXIGO but no such transaction is showing and also they are denying the claim. Please help me get my refund.

This ticket was cancelled on 10 Dec, 2018 and they comitted to refund it within 4-5 days an amount of ₹670 but still they have not done. While emailing at [protected]@ixigo their support is worst and they send info about previous cancellation and no talking of this one. I'm attaching the screenshot of the details of cancellation. Kindly look into the matter. I want my money back.
They till now have acted in fraudulent way and never refund it. Please take stringent action and get it refunded.