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Lenskart Complaints & Reviews

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3.9
Updated: Mar 29, 2025
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27
I wanna get my broken frame repaired or replaced...
21
didn't, refund my amount in bank... forcing me to use store credit
11
Insurance Claim

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Excess amount charged - refund not received
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Lenskart reviews & complaints page 37

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R
Roy.gopal
Dec 28, 2020
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Product price and tax invoice

Address: Jalpaiguri

Today I have visited your Jalpaiguri shop to purchase a spectacle for my wife. I have been informed that there is an offer 'buy one get one free'. I have ordered for two spectacles one for me and other for my wife. Total price[protected]x2) discount 1750. Net price 5880 which I paid. But l think the price would have been 3500 + tax. as one is free. Your staff could not explain the price details. No price invoice is given. Please look into...
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P
priya ledwani
from Powai, Maharashtra
Dec 28, 2020
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I paid through google pay UPI but order says its pending

Address: Lenskart.com at Sector 15, Faridabad

I paid through google pay UPI but order says its pending and i have not received the amount in my account. Account is debited for 1007 rs...
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B
Bulaki Khan
from Delhi, Delhi
Dec 27, 2020
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Very bad service lenskart

Address: Bhehand office building aaram nagar part near ganpati mander versova andheri west mumbai 400061

Lenskart very bad service i hate lenskart

Lenskart only rech people sarvice
Very bad
I hate lenskart

Bulaki khan
[protected]...
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T
Thasnee
Dec 26, 2020
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lenskart staff bad behaviour

Hi am thasneem today I visited your lenskart shop trivandrum pattom in Kerala .but am not Happy . Becouse costomer care services is not perfect. There are insults me in front of public. So plz consider it's a request......
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M
Monica Magudapathy
from Delhi, Delhi
Dec 26, 2020
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i am a girl and also a doctor.. the delivery is said to be done at 10 pm - which is an inappropriate time

Address: Deshpande nagar, Hubli

I had ordered my glasses 6 days back at lenskart.. Deshpande nagar, Hubli. Was promised door delivery at SDM medical college Sattur, I had called the manager 3-4 times since morning and the delivery was being postponed from12 pm to 7 pm- and now is said to be delievered at an inappropriate time of 10 pm... I’ve never experienced such undignified responses as in being delivered at 10 pm at the night. Kindly look into this!...
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S
Shubhamangala T
from Delhi, Delhi
Dec 25, 2020
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Got a big frame width

I had ordered a powered spectacle at lenskart through app. I had ordered a frame width of 138 mm but the specs that I got was 140 mm. It keeps sliding off face. There is no use of it when it slides off and does not serve the purpose.
Ordered from registered mob number [protected]...
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J
Jitesh Sen
Dec 21, 2020
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I am writing to you to raise an issue about: Beauty & Personal Care

The issue that I have experienced was: I purchased this product: https://www.lenskart.com/vincent-chase-vc-e13049-c3-eyeglasses.html
No-where it was mentioned in the product description that this frame have a power restriction of (+3) to (-3). I simply purchased and emailed them my power as they have an option to send power in email. The next day a Resolution Officer Nikunj Yadav mailed me back that this product doesn't support the...
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K
Khomprakash Sahu
Dec 21, 2020
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Payment Refund Order ID 1224013126

Address: Raipur

Hello,
My order id id [protected], this order is for old product replacement is store that time same product not avail that why select other one ( Product Id : 117892) in Pandari Store Raipur Chhattisgarh there is some difr amount Rs. 1120.00 paid this amount by UPI and Debit Card. Your Store manager told me Sir your product replace with Rs. 00.00 amount and your all amount refund in 48hrs to 72hrs.

After long conversation...
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D
dnraj2006@yahoo.com
from Delhi, Delhi
Dec 20, 2020
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Shades formed inside lens

Address: 92, 11th cross, 1st stage, Indiranagar, Bangalore

I bought lenses paying over Rs.8000/-. its been over a year. Now shades are forming insidd lense and cant see through the shades. causing eyes to pain if worn. It seems manufacturing defective or sub-standard quality if lenses for such a costly price. i want them be replaced immediately with good ones. please respond to me immediately....
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B
Badal3234
from Pinjaur, Haryana
Dec 19, 2020
Resolved
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For Order Confirmation

Dear Sir/Madam
My Name Is- Badal Kumar
Contact No- [protected]
Address-Amarpur, Mednichowki, Lakhisarai, Bihar 811106

Order Id-#[protected]

My problem is that I had placed an order on 19th Dec 2020 I had made payment successfully, amount got debited from account but my order is still showing payment pending so, please help me for this and process my order, this is my first time experience with...
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A
Anjali Mutha
Dec 19, 2020
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Product missing

I ordered a yearly pack of aqua lens solution bottles. A total of 900 ml. In which it contained a 60 ml, 120 ml, 360ml and 360 ml solution bottles. I received my order today on 19th December, 2020. A bottle of 360 ml was missing from my order. I have paid an entire amount of Rs 799 for 900 ml. Out of which I have received only 540ml. Where is my 360 ml aqua lens solution bottle which I have paid for ?? I want my entire order to be delivered...
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N
Nefertiti
from Delhi, Delhi
Dec 19, 2020
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Contact lens/ Defective

Hi,

I am very disappointed with the product I received today.

I had ordered Coloured Contact Lens and I was not able to wear it at all. Both the lenses are defective. My eyes started tearing continuously. I am so unhappy....
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S
shashikantbhoje
from Delhi, Delhi
Dec 18, 2020
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My frameless not properly fitted and store manager also talk with rudely

Address: A/P:- TALANDAGE TAL:- HATAKANAGALE DIST:KOLHAPUR

I have purchased one flameless but this is not properly fitted and continue raise my issue but store manager Mr.shrinivas sabane Kolhapur maharashtra lenskart he talking very bad. i am not repair this item you go and like that taking with me.

when i purchase spectacles this one continue stukk in near by glasses.
plz resolve my issue.

plz resolve my issue other i dont want your items. i am regular customer...
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S
siva1955
from Bengaluru, Karnataka
Dec 17, 2020
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Order no-1224416583

Address: bangalore

Yesterday i got my specs. Today one of the specs came out in two parts - lense separately and frame in broken condition. Can you refund the amount and collect your item. This happened today while i drove my car and gave me lot of mental agony to driving vehiicle without specs....
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M
Mehul7788
Dec 15, 2020
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Not received my order. Support team not at all supporting.

I have placed the order and paid the full amount on 30th November, it has been 15 days and the product has not yet been received.
Every time i call the customer support they tell me that they will call me within 30 minutes and no one ever calls.
The customer support of lenskart is the worst.
Every person from lenskart support team tells a different story.
I have bought many glasses from lenskart but this time...
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K
krrishh
from Powai, Maharashtra
Dec 15, 2020
Resolved
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Rude staff

Address: Faridabad

Hi

As per the offer on Lenskart app to new customers, I should get a frame along with lens only for Rs.299. However, Lenskart agent Achintya Mishra says I will have to pay 999 + 299 + GST which is ridiculous. As I was sure about the offer, I asked him to read the offer again carefully. This is when he abused me and said that I dont have common sense.

Such is the quality of Lenskart customer care. If they dont...
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S
Shruti Ghosh 21
Dec 15, 2020
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Order is undeliverable because of damaged package

I placed an order for two glasses on 8th Dec, and recieved one of them yesterday. The second product tracking details say that the package is damaged and is undeliverable. The customer care service of Lenskart barely responds. But now lenskart will say that they'll refund half of the amount to me and when I'll place a new order they are going to take the complete money. The package is damaged and it's not my fault but why should I suffer?...
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K
Kondalarao Bysani
Dec 11, 2020
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Not getting money

Address: Lenskart support

I ordered and paid and amount has been deducted but in order it said payment was pending so I complained in lenskart (email)after 1 hour order canceled but my money not come back . What should I do??...
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A
anu0kriti
from Powai, Maharashtra
Dec 10, 2020
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Glasses related issue

Address: Old Palasia, Indore

I bought 2 glasses on an offer from a lenskart store at old palasia indore on 27 feb 2020. I wanted it to be gifted to my friend and bcos of covid and lockdown i wasn't able to gift as we are from different cities and the glasses were in Indore. When i gave him in december i found out it has size issue and a Manufacturing default which does not make it look good.

Kindly please exchange the glasses otherwise it would waste...
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S
Siddanna gowda
from Powai, Maharashtra
Dec 10, 2020
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Lenskart Payment successfully done but still showing pending

I have ordered one spectacle from lenskart and done payment through phone pe UPI .payment is successful and it is showing pending in the lenskart app . When I called customer care he is showing it is stuck with bank without even verifying . Please help...
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Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998
Lenskart.com
As checked the complete order was delivered. Hope your concern has been resolved.
Lenskart.com
As checked the complete refund has been processed from our end. Hope you have received the same.
Lenskart.com
and thanks for answering so soon
IN
Indian_79

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