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Lenskart Complaints & Reviews

www.lenskart.com

3.9

Updated: Mar 29, 2025

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I ordered specticles and I am unable to return of order id:1291918634

Refund not provided

Complaint Regarding Incorrect Prescription and Missing Product - Demand for Refund

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I wanna get my broken frame repaired or replaced...

didn't, refund my amount in bank... forcing me to use store credit

Insurance Claim

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Excess amount charged - refund not received

Poor product Vincent Chase lenses

Three or free totally false commitment (only marketing strategy)

Lenskart reviews & complaints page 43

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I haven't received my order and yet its showing that it has been delivered...

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Hi team,

I completely lost trust in lenskart. I am a loyal lenskart customer but this one incident has spoiled my trust and tested my patience to the core. I know its covid 19 situation and you are working with less resources available. But still what i had expected was a simple status of my product. See i have provided for a repair work even a local specs dealer would have given me a call for an update but what's the purpose...

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Address: Gurugram

Refund not received, no message or callregarding the delay. During covid time an open/unsealed package was delivered which was not accepted. Lenskart team has full support until you make the purchase and after purchase they are just unavailable. I tweeted and found that their social media team is pathetic and nobody cares. I want my refund asap. Order id : [protected]....

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Website: Lenskart.in

Order id [protected] request Id 5874652
In my sunglasses there was a repair needed so I mailed to support team of lenskart and they assured me that they will fix it post lockdown.Now when I visited the store representative there told me that it is not possible to repair the glasses and we have to initiate a replacement for the the same and they taken my request for the replacement but my request got rejected and the reason given is...

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I ordered 2 specs on 28 june 2019 having 1 year warranty order no. For that pirchase is. [protected] and out of which 1 frame is damaged and i submited the frame at lenskart store in indore race course road and for which they told me that i can replace new order of another product worth rs 999 without any extra payment and for which i am trying to place the order but i am not able to place it because only rs.548 is added in my store credit...

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Address: Delhi

Dear amit,
I have ordered the specs on 11th may 2020 but to date, i am not getting the product even i am not getting the proper response from your end. The name is mamta she said she called me on sunday before 1st half but she is not countering. Please do the needful.

Please find below my product details.
Regards
Rahul. D
[protected]....

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Hi lenskart & dtdc courier partner

This is bharath

Order # [protected]

Dtdc courier and tracking number is d71510194.

As per your records

Fri, 08th may 2020 10:53 hrs received at facility, banjarahills, hyderabad

Ordered item is in hyderabad only from 8th may of this month today 20th till date the courier 🚴📦 team not attempted my delivery. Please...

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I ordered eyeglasses from lencekart with the help of an agent through whatsapp chat. He orders eyeglasses on behalf of myself and say complete the payment of 894 rs. Now without seeing the actual product i was make payment then after 1 hour i checke the product it was a kid eyeglasses and ehen i wanted to complain about this to an agent he block me on whatsapp. Then after i wanted to cancel my order and want refund. On 6 may i ordered and...

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Address: Vikas puri

Oct 2018 i purchased an expensive pair of progressive glasses with a new frame. Everyone i wore i had a discomfort hence when visited a doc lately he opined that the glass is not cut properly. The reading focal center is off. I visited the vikaspuri outlet from where i made the purchased but they refused to address the issue....

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Yesterday i had placed order for power glass for my son through lenskart chat help. The complete chat attached for your reference. I had started the chat asking to order powerglass. I made the payment on assurance from him that power technician will contact me and power glass will be delivered to me. Proof avl in the attached chat.

Contacted customer care also. They are putting the blame on me and saying that i have ordered...

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Order id-[protected] was cancelled yesterday, but still not amount refund.. please process it.. my registered mobile no [protected]......

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Not update about my product whether it is processing or not
As it is not shown in app
Wrong delivery date...

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I ordered eyeglasses vincent chase on 29th april Order ID- [protected] and delivered on 6th may 2020. I received zero power lenses. I cannot see through that glasses lens. I want refund as soon as possible...

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Address: Gurgaon Delhi NCR

Dear sir,
Good morning
Please refer to my complaint dated 17.3.2000 placed below not yet resolved. Status in this forum shows resolved.
Please do the needful to resolve the issue.
Thanks
Yours sincerely
Lalji srivastava
Ex joint director
Ministry of defence/drdo
— – —
Good morning,
I am writing to you regarding deficiency in service by lenskart, when i have...

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I ordered two spects from mahim (Mumbai) store of lenskart 0n 09/02/2019 and paid rs.15990. As usual i was told that specs will be delivered after receiving from workshop. On repeated follow up, the store was not able to deliver the satisfactory product and hence i was diverted to bandra store being a bigger one and have more varieties. Accordingly i did. But there too they were able to deliver both specs after repeated visits one in march...

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I ordered a eye glass before 16 days and the promised delivery date was 27th march. Due to lockdown the delivery got delayed and after that they gave me delivery date that i'll receive the glass within 5 to 7 days but again some executive called me and told that i'll receive the glass only after lockdown.
Finally i received on april 6 and which i received was empty parcel and again i called to customer care and complained about the...

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Address: Lenskart kammanahalli, bangalore

I'm hereby requesting a refund as soon as possible due to the cheap quality of frames being sold in lenskart store, kammanahalli branch next to naturals icecream store.
I bought 4 frames, buy one get one offer spent rs.32, 000/- out of which 3 are progressive and being a progressive lens user my line of sight shouldn't move, frames after 15 days o[censored]sage is falling of my face, it doesn't sit well on my ears at all. I'm unable to drive...

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My specs has damaged on and it's been date for 11 months. Now they are not ready to give replacement, saying only 25% can be paid out of full.. really very cheap service. Now customer care is telling its already 1 year completed. So we can't give replacement. On that they said they can't give.. Really poor communication...

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Address: Shop No 401, 2nd Block, HRBR Layout 2nd Stage, Kalyan Nagar, near Natural Ice Cream, Kammanahalli, Bengaluru, Karnataka 560043

I'm hereby requesting a refund as soon as possible due to the cheap quality of frames being sold in lenskart store, kammanahalli branch next to naturals icecream store.
I bought 4 frames, buy one get one offer spent Rs.32, 000/- out of which 3 are progressive and being a progressive lens user my line of sight shouldn't move, frames after 15 days o[censored]sage is falling of my face, it doesn't sit well on my ears at all. I'm unable to drive...

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The issue that I have experienced was: I ordered two eyeglasses from lenskart, one is with anti glare and other is with blue cut ( which is expensive one ), but lenskart send me both eye glasses with anti glare lenses, . And totally it is waste for me . And I believe that is is totally fraud as my money is totally waste. Moreover i am habitual of wearing blue cut eyeglasses, and therefore I am not able to use this one . I wrote mail to their...

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As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998

As checked the complete order was delivered. Hope your concern has been resolved.

As checked the complete refund has been processed from our end. Hope you have received the same.

and thanks for answering so soon

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