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Updated: Mar 12, 2025
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So far, so good. Medi Assist India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Medi Assist India will keep up the work and continue to help more customers with their concerns even better 🤝
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124
Medibuddy Repudiated - Awaiting insurer concurrence even after provided all documents
49
MediAssist Corporate Policy-Submitted ALL Docs,Responded All Queries,& changed status with Repudiated-awaiting insurer concurrence
17
Claim Repudiated - Awaiting insurer concurrence even after provided all documents

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Medi Assist India reviews & complaints page 2

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A
Avinash311
from Delhi, Delhi
Mar 31, 2023
Oct 25, 2023
This thread was updated on Oct 25, 2023
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Medi Assist India Medibuddy Repudiated - Awaiting insurer concurrence even after provided all documents

Medi Assist India — Medibuddy Repudiated - Awaiting insurer concurrence even after provided all documents

Claim number :[protected]

I have uploaded reimbursement claim for my wife’s hospitalization of rs 12083/-.

At first i have uploaded all files, still they requested to upload but again they asked to reupload. I uploaded, again now they are asking for reupload bills third time.
br...
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M
madhup_khandelwal
from Bengaluru, Karnataka
Mar 9, 2023
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Medi Assist India Repudiated - awaiting insurer concurrence, Provided all the documents

Address: Pune, Maharashtra

This is to bring to your notice regarding pre hospitalisation claim raised for my illness (conservative treatment) miscarriage surgery Dilation and Evacuation happened on 6th Dec 2022.
I had raised the hospitalisation claim on 29th Dec 2022 but was not able to upload the pre hospitalisation claim expenses on the portal (but shared them on email then) but only the partial claim was processed since documents shared over email was not...
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C
check91
from Mumbai, Maharashtra
Jan 27, 2023
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Claim 30966558 under Repudiated - awaiting insurer concurrence.

Address: pune

Same here kept my claim 30966558 under Repudiated - awaiting insurer concurrence.
worst insurance agents .They will torture you by post silly and useless question everyday
Their main purpose is torture to such extent insured will go away without any claims ....
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R
Raju Bera
Jan 10, 2023
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Claim related

Address: kanganberia, Kanganberia

Hi,
One month ago I have done my wife's laproscopy.Nurshing home gave me room charges, nursing charges and other charges invoice.But surgeon procedure charges amount gave me the money receipt with sing, stamp and NMC no.
medi assist reject my complain as due to cash receipt is not printed .

Note : I am working in Tractors Nepal Pvt Ltd and insurance company is Shikhar Insurance Company Limited, which is TPA of...
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R
Raj lone
Jan 9, 2023
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Medical insurance marked as repudiated

Address: Banglore

I have submitted all the bills and medical documents, Inspite of submitting the documents many times.and answering all the funny annoying questions.Mediassist has put it for insurer concurrence.Mediassist services are worst among all other insurance company. There should be some government channel who can control such fraud company to give justice to customers.

Claim number 30750062...
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P
P BHARATH
from Hyderabad, Telangana
Jan 6, 2023
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Paid Services Not offered

Address: Karkhana, Hyderabad

I ordered a medical test package with medibuddy and the order was assigned to Tenet Diagnostic Karkhana. As part of the package, 2 tests Dietician consultation and Dental consultation were denied as they DO NOT offer those services.

I have been in constant touch with Medibuddy customer care but I am not getting any help, when asked for a refund of those services....
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J
jyotikapatel8141@gmail.com
Dec 28, 2022
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Amount not credit

Dear sir
my claim id:30238344
i have many complain in medi assist but still not receive my payment
my claim approval on 4 november today 28 december but not credit my amount...
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R
ranjeet 82
Dec 15, 2022
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Claim repudiated inspite of submitting all documents

Inspite of providing all the valid documents my claim was repudiated by insurance company. I didn't avail the TPA facility as the hospital charge high amount in TPA case and at the time of discharge I have to pay the unapproved amount. No proper reason was provided for denial inspite of several followups. Claim no.[protected]...
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L
Lalit 1998
Nov 28, 2022
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Claim Repudiated after submitting all documents

I have family health insurance from Medi buddy.. My father was admitted in the hospital after submitting all the documents and replying every queries, insurance company Repudiated the claim...

Claim Number[protected]
Employee ID : 50107848
Company Name : Reliance Retail (Quick supply chain Pvt Ltd)...
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S
Sanjay_Srivastava1967
from Varanasi, Uttar Pradesh
Nov 24, 2022
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CCN#30124364-Genuine Claim Repudiated

Address: Bengaluru

I filed the reimbursement claim for my daughter's medical treatment on 15th October'22, It has been more than a month since I have been waiting for the claim to be settled, After 20 Days of final submission of all the relevant original documents, My Claim got rejected on 23rd November'2022 citing the "Manipulation of Documents". I being the father and the policyholder upholds the fact that the documents, hospitalization & treatment of my...
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R
ramendra gangwar
Nov 23, 2022
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Claim related issue

Sir my claim is pending from[protected]
no one telling me the status of my claim
claim id 28192407
member id [protected]
name priya gangwar

yor employee saying again and again...ho rha hai, ho rha hai

i treck my claim status via tollfree no.[protected]
then i found out my claim has been closed without settlement...
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M
Malini Gehani
Oct 17, 2022
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My partial reimbursement Claim 29272986

I have been following up with Medi Assist Jp Morgan corporate number. Sent 20 emails and called several times. Opened too many tickets and sent all the requested documents. However Claim was repudiated. No idea why I was harassed for 2 months...
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V
Ved Parkash Kataria
Sep 30, 2022
Feb 11, 2023
This thread was updated on Feb 11, 2023
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My claim no. 98403533 not reimbursement

My claim no. Is 98403533. I am submit a claim to rembersuiement in 2019. I am send all document to company . Company said that
document not received. Then i visit to hospital and request please provide document for claim rembersuiement . I send again document to company and tracking no. Is rh[protected]in

but my claim not rembersuiement yet....
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A
Arockya777
Sep 26, 2022
Oct 2, 2022
This thread was updated on Oct 2, 2022
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Regarding final settlement letter

Ticket No:[protected]
claim Id: 28931894.

I am asking the final settlement letter to medi assist team through customer care email address but they are not responding properly yet so when I was contacting them via their customer care number, they are saying like that is in process. This thing was happening from July. Kindly ask them to provide the final settlement letter.

Many of time their customer care...
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O
olga pinto
from Mumbai, Maharashtra
Sep 26, 2022
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Approval of claim delay

Dear Team,

This has reference to the below details :

Employee Number : 527239

Employee Name : Mikeshow Pinto

Beneficiary Name : Jacintha Pinto (Mother )

Claim No.[protected] dated 22nd September 2022

My Mother was admitted to the hospital for a day care procedure (Chemotherapy) on 22nd September 2022. However, until today the hospital has not received...
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P
Prazee
from Chennai, Tamil Nadu
Sep 23, 2022
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Reimbursement not settlement after processed

My I'd 28870931
I made a claim for reimbursement regarding insurance, that company said that it will be processed in 7 working days from the time of making the reimbursement, it has been 87 days now, there is no response....
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A
abhim17
from Hyderabad, Andhra Pradesh
Sep 19, 2022
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'm Complaining about claim rejection (id: 29268767) and policy cancellation (no: 100100252474/03/00))

Hi,
My father, a senior citizen, In July 2022 underwent Cataract Surgery & submitted my claim(Claim No:[protected] for Rs 55, 816/-(including pre-post hospitalization charges)

we are a Cigna TTK customer from the year 2019 onwards and renewed our health insurance policy diligently each year. also, we don't have a single claim in these 3 years except this one.

I submitted all the docs prior to hospitalization...
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M
Mohan262
from Nagapur, Maharashtra
Sep 18, 2022
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Reimbursement not settlement worest service

I made a claim for reimbursement regarding insurance, that company said that it will be processed in 7 working days from the time of making the reimbursement, it has been 15 days now, there is no response. Why cheating the public please no one take Medi Assist Insurance...
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M
Mohan262
from Nagapur, Maharashtra
Sep 18, 2022
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Reimbursement not settlement

Address: Bangalore

My I'd 29603115
I made a claim for reimbursement regarding insurance, that company said that it will be processed in 7 working days from the time of making the reimbursement, it has been 15 days now, there is no response. Why cheat the public please don't anyone take Medi Assist Insurance...
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R
Ramprakash Krishnamoorthy
Sep 16, 2022
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Agent not responding to emails and not sharing Enrollment/ID card details

Hi,

I have made the payment of Rs: 43279 for the policy continuity (Policy ID[protected] on 30/8/2022, but the agent has not shared the enrollment email and ID cards, after many follow ups I haven't received any response from him. In the portal, I see that the policy has expired. I am not getting proper service and it is always an issue. Please get me the ID card details asap, since I need to book an appointment...
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