Nykaa.com Complaints & Reviews

I placed an order on Nykaa.com. It consisted of 4 items. I received some of the products on April 1st .

The email regarding shipping details for remaining products was sent by April 2nd. Only half of the items ( 2 out of 4) in order number :[protected] have been sent via Delhivery courier. No shipping details about the remaining items.

The Delhivery courier tracking page is BLANK on typing the order number : [protected]. This order number was supposed to give tracking details for remaining items.

I have sent a complaint on your website twice. But I have not gotten a response yet.Please look into this issue immediately. Also, inform me about the current location of missing items.Also please inform me of the steps you will take if you can't find the rest of my order.

I had ordered some products with Order ID[protected] on 8thy March 2016. That day there was an offer that if I buy Maybaline products costing Rs600 or more a Rs1, 200 kit( Maybelline Insta Glam Spring Summer Kit - Pink) would be delivered as free.

I was able to see that kit in my cart at the time of placing order. The mail that I had received from Nykaa guys also showed that kit in the list of products to be delivered. But when I received this order on 11th March 2016 no kit was present.

I called Nykaa customer care and the person said there was no offer. I asked him if there was no such offer how can that be on their site and how can i see that in my cart as well as mail delivered by you guys.

I wrote a mail to Nykaa regarding the issue, (which they say to reply with in 24 hrs) but no reply from them.

I again called their customer care but the person said that there was an offer but they will not deliver the kit. When asked why they said the company has a right to revoke any offer any time. Irrespective of if I placed correct order and have all proof in mails for the products to deliver still cant ask for what was there in offer and my received mails.


I am attaching the mail that I received from NYKAA showing that kit. Even in the messages that I received that the kit is pending to dispatch.

Nykaa is the worst shopping site I have came across. Don't ever purchase anything from their site. I ordered a lakme cosmetics kit in which out of 4 items 3 are expired. I repeatedly placed refund request but no response.

Please don't ever buy anything from Nykaa.

I ordered lakme cosmetics kit. I received order on 4-3-2016. When I opened it lip gloss was dried and when i checked expiry date it was already expired in feb 2016.
Then I checked other products as well, cc cream and kajal are about to expire in september. I placed a request for refund 4 times but not getting any response.
They asked me for snapshot of the products I provided that but still no response from them. I again placed a refund request still no response. Their support number is also out of service.

I was delivered a wrong product and it has been over a month that despite a severely delayed reverse pick up and several emails and calls at their paid STD number, there has been no refund.
My money has been lost.

I had ordered Lakme Cosmetics Kit which included a lip gloss, kajal, cc cream and nail paint. I received my order on 4/3/2016. When i opend it, except nail paint all other items are expired. I have placed an order for return and refund but nobody is responding.

I bought lotus herbals teatree face wash from nykaa and it spoiled my facial skin giving me a lot of acne and rashes. I had bought the same face wash from market before and it has been working so well on my skin. The nykaa product smells different too. Couldn't expect this ingenuity from the website. I used to order a lot of products from nykaa but now I'm sure I will never.

NYKAA website confirming order and cancelling offen.
i had wasted my time for that and i wasted my data packs also.
simply they cancelling the orders.
ORDER #[protected].
ORDER #[protected]
ORDER #[protected]
ORDER #[protected].

they cancel all orders.
kindly take action on these.

Regards.,
Md Salman
[protected]

I have order some cosmetics from nykaa on 14 th Feb. I paid through my Mobikwik wallet as some cash back offer was there. My money was deducted from wallet and the cash back also. What the hell happened was the order did not get placed. Now I am trying to contact the nykaa customer care but they are the worst ever, not picking up the phone.I am not able to get my money back.. Please help.

I ordered 9 things together, 5 came in 2 days but other 4 came in 6 days i was disappointed with that. But in 2nd parcel i found that you guys sent me sunsilk shampoo of 80ml but i have ordered 180 or 185ml. I am having loss of rs72.
order no. #[protected] please see to it

I have ordered cosmetics product from NYKAA.COM, worth 13000 and received wrong products in the box, then i had a conversation with the customer service of nykaa and their team head SACHIN for 1 month and 15 days in regular intervals about the refund . But the company previously the company asked for time and now they are saying we are not wrong, and blaming me and courier company and others that may b they are wrong; they told we will not refund any amount. Please help me
Thank you

I havebordered 2 maybelline lipsticks from nykaa . Order number is[protected]. That is a stayon lipstick frm maybelline. I have purchased the same product from the market as well but the lipstick i have purchased from nykaa doesent stayonn for 3 hours also. It is supposed to stay on for 14 hours. The products tht i have received from nykaa are fake. I want you to please change the product and sell the genuine one. I know you dont manufacture...

Today (14/12/2015)i spoke to Vaibhav Ghadhe who reports to Sachin Teji ( as informed by him) in regards to the order no.[protected] and trust me, he is the most useless and arrogant person i have ever interacted with. i was calling them to check my order status and when i asked him to give his full name and complaint no he quoted ( Why am i asking his personal details and why am i exaggerating everything. I warned him not to be rude as it is my 2nd call for the same issue. But the person was just repeating the same stuff. I was under impression that customer care executive put themselves in customer shoes and provide resolution but this guy was really high in attitude and very argumentative. He said he will call me back tomorrow anytime before 4 PM and i have demanded a call back from one of the highest manager available on the floor. Not sure if someone is or will be reading this. Complaint no. for this conversation is 7596. Please take some action to improve the quality of service. I am still waiting for my order which is not connected yet with the courier guys. Do something to expedite it else definitely you guys will be loosing one good customer. In case you want to get in touch with me, please write me at damini.[protected]@gmail.com

We have ordered a Roots Professional MorocVita Oil, Size Variant 120ml.. ORDER CODE :[protected].. But i received an expiry bottle. i have been trying to contact them via mail and phone call but no response. They cheated me by delivering the expiry bottle. In home delivery they never let you check the product before payment which isn't good at all. after wards they don't respond if you find any issue or if you wan tot return.

Nothing to say, if i dont receive my orders by tomorrow morning 11.30 i will press leagal actions in consumer court against you. if you cant supply at time dont take any orders further you @$%#^%#%^^##$^#$^.. get lost you #!@@#%@#$^#$^ my order nos are ED[protected]IN, ED[protected]IN

I ordered Deborah foundation from nykaa but the manufacturing date is April 2014 which makes it 2 years old. Its expiry date is in 5 months and I know I cannot finish the bottle in that time frame as I intend to use it only for winter. When I spend money on a product I expect to use it on my convenience since it's mine. You send me 2 years old product and expect me to finish within few months. Money doesn't grow on trees. Also I contacted the customer care and it took forever to get connected after that her put me on hold for all which "my lot balance got deducted". His only response was to send an email to nykaa. Please appoint better customer care executives who are actually able to help customers. I did send an email 2 days back but am yet to hear back. I have attached the product and invoice pic as well.

Contacted the company first as shipmnt deayed, y delayed cant procure items, advised send wht they procured atleast, they did send all but most expensive make up kit in worn out damaged condition unsealed, contacted cust serv click photos n send us did tht n send them date photos too if i pay 1750/- per product i need it to use it for maximum time not a few months only. L

I had ordered some products with nykaa on 11 Oct 2015 with order no.[protected], which cancelled on next morning calling at their customer care centre. They told me my amount of Rs 972 would be returned in next 2 to 3 business days, but of yet they havent returned it yet. When I called them up they said their courier service has not yet returned it yet to their warehause and unless thats done they wont refund it.

I had a very poor experience both times I shopped at Nykaa. The first time half the items were out of stock and we found out only after we placed the order. Maybe we could have chosen to buy all the items together elsewhere. The second time they sent me a Natio product unsealed in damaged condition and when I complained they replaced it with an equally damaged one. Now I am chasing them for a refund and they are unreachable and don't reply to emails. I would never shop with them again.

Sir, I had ordered 7 items from nykaa.com on 24 AUG 2015 . the order number given by nykaa in my email was[protected]. On 03 september 2015, I received two parcels from Nykaa via Post Office Delivery boy out of which one was in torn condition. So I refused to accept it. Hence i dont know what product it contained. While I opened another packet which was beautifully sealed, the invoice of which read Loreal Professional Instant Clear Shampoo 250 ml, was empty, containing only the invoice paper and the safety polythenes. I cant believe Nykaa.com can ship an entire empty packet, beautifully sealed, and that too for a prepaid order. I have not received my other products till now, and even if I receive them, only you people would know whetehr they are empty or they contain my ordered products in real. I am writing this email with great disappointment . Please arrange to refund my entire money which I have paid. Though i wrote an email to nykaa.com immediately after receiving the packets, they havenot replied or responded till now. Punam Tanti Digboi Assam Mobile [protected] Email punam.[protected]@sbi.co.in