Submit a Complaint
Claimed

Nykaa.com Complaints & Reviews

www.nykaa.com
1
Updated: Dec 8, 2024
Complaints 1121
Resolved
71
Unresolved
1050
Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Nykaa.com

Having problems with Nykaa.com?

File a complaint and get it resolved by Nykaa.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cosmetics
Nykaa.com

Recently resolved complaints

View all complaints

Most useful reviews

61
fake call on the name of nykaa
55
Fake products
14
delay in delivery

Featured stories

Fake counterfeit health supplement delivered
My return request was rejected even though wrong product size was delivered
Spoilt product delivered, refused to arrange pick up

Nykaa.com reviews & complaints page 54

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Leena Ernest
from Mumbai, Maharashtra
Oct 15, 2016
Report
Copy

Haven't received the order and it's 10 days now

Address: Bangalore, Karnataka, 560029
Website: Nykaa.com

I had placed an order with Nykaa on October 5 and it's October 15 and still haven't received any information . When I send a mail to support they say they are tracking delivery status and no details after that . Please respond guys and don't send a mail format everytime.[protected] is the order number .

This is the third order and my first two orders have been very quick and surprisingly this order is a 10 day delay and I still...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Simona
from Bengaluru, Karnataka
Oct 11, 2016
Report
Copy

Money is deducted but the order is still not confirmed

Address: North Goa, Goa, 403708
Website: nykaa.com

Hi,

I had ordered two items worth of Rs. 675 on 2nd October 2016 and money got deducted from my bank. It showed that the products will be shipped in 3 days. But when i went to check few days later it showed that my order history is zero and the products which i Had ordered were in cart.

Is it some joke???? I emailed many times but no reply. I called on number displayed on the website every time it says no one...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Priyanka9999
from Rajkot, Gujarat
Oct 7, 2016
Report
Copy

Received a broken damaged freedom bronzer

Address: New Delhi, Delhi
Website: Nykaa

I ordered a product from nykaa and that was bronzer of freedom company and got a very bad quality broken product didn't expected this from nykaa. They told me (Customer care) to complain on support nykaa so as said i have also complained on [protected]@nykaa.com but they have done nothing yet. The broken bronzer was also smelling bad as if was a fake one....
Helpful
Found this helpful?
Write a comment
Report
Copy
C
chaitu5869
from Gurgaon, Haryana
Sep 29, 2016
Report
Copy

Serving outdated products

Address: 560010
Website: www.nykaa.com

Recently i orderd Moroccan Argan Oil of THE MAN COMPANY through Nykaa.com as the product expire duration is 24 months. Recieved the product on 28/9/16. while i started using the gel inside was too hard then i verified the expiray date just 02 months left for expire. I still dont undertand why they are providing old stock to the custmers. I am not happy using that product as every thing is in solid state inside....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Supriya Kumarswamy
from Bengaluru, Karnataka
Sep 27, 2016
Report
Copy

Nykaa delivered a fake product!!

Address: Bangalore, Karnataka, 560034
Website: nykaa.com

The original strawberry body mist from the body shop has a steel colored cap. But the one that nykaa delivered to me on 26 september 2016 has a black cap and the design and logo of the body shop looks entirely fake!! Thoroughly disappointed with this product. It doesn't even smell like strawberry.

I had placed an order around two weeks ago.. I'm completely shocked and clueless now. I thought nykaa sells original products. I...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
asmabaskhi
from Delhi, Delhi
Sep 26, 2016
Report
Copy

Broken lipstick

Address: New Delhi, Delhi, 110085
Website: www.nykaa.com

I am Sakshi Bakshi and i placed an order on nykaa for a couple of lipsticks and out of all the lipsticks there is one lipstick which is damaged.I called the customer care and they asked to send a mail at [protected]@nykaa.com, which i did.There has been no reply from nykaa.
I dont know what to do.My order no. is NAH1632950/80030384.
Please help me find a solution....
Helpful
Found this helpful?
Write a comment
Report
Copy
L
Lishjha
from Bengaluru, Karnataka
Sep 19, 2016
Report
Copy

Ordered paid but no products received

Address: Bangalore, Karnataka, 560095
Website: www.nykaa.com

I placed an order for 4 products #[protected] on tracking the shipment it shows in transit since 14th September 2016. It has been way too long ago have not received my products. On calling the customer service they hangup repeatedly and then all they say is they will make it a priority and do nothing. The shipment was sent through wowex courier and I did not get any response from them as well....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vrushali Chouhan
from Bhopal, Madhya Pradesh
Sep 8, 2016
Report
Copy

Nyx lipstick

Address: Indore, Madhya Pradesh, 452003
Website: Nykaa

This is 3rd time Nykaa. M seriously very much disappointed. U guys jst freaking me out again & again. I ordered anothr Nyx lipstick it is again in broken condtion. Melted. Dont u knw how to treat ur customer even when i told u before to make sure wht ur sending & check it. Pathetic people. Bad very bad. And this time m with my lipstick & bill. Strictly stop buying guys. They just make u fool. Get the money & forget their duty towards their...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Guri1188
from Bengaluru, Karnataka
Aug 20, 2016
Report
Copy

Defective product..about to expire

Address: 560017
Website: Nykaa.com

The manufacturing date of the products i received is 2014..after raising complaint the return was scheduled...i continuously mentioned that I am working and is not available at home and requested to let me know when the pick up will be done..got the msg for the pickup so I requested my neighbours to give it to the courier guy but nobody came..its my money and therefore m struggling...i ask one question that it's my money that is why I am...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sneha A
Aug 9, 2016
Report
Copy

Money deducted but order not placed

Address: Mumbai City, Maharashtra, 263139
Website: www.nykaa.com

I ordered 3 items and paid rs 613 through my paytm wallet. As soon as the money got deducted, a messaged appeared saying one or more item in your bag has gone out of stock. Then i checked my paytm wallet.. The money had been deducted. And nothing shows up in my orders section in nykaa.Com. Which means no order placed. Kindly fix the issue or refund the amount....
Helpful
Found this helpful?
1 Comment
Report
Copy
T
Trupti Powar
from Mumbai, Maharashtra
Jul 24, 2016
Report
Copy

L'oreal super liner black lacquer under order no 500339446

Address: Thane, Maharashtra, 400607
Website: Nykaa.com

Dear support

I had ordered loreal super liner black lacquer under order no[protected].

The bottle is empty and there is no eye liner solution in bottle.

I had raised complaint on 7 june 2016. Post which your team had asked me for photos, i had submitted whatever was asked. Later on team asked me whether i need product replacement or refund in my account. I had confirmed that i need refund. After...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
asha mehra
from Sangamner, Maharashtra
Jul 23, 2016
Report
Copy

500385456

Address: Ghaziabad, Uttar Pradesh, 201002

I had ordered 4 beauty products from 'nykaa.com' on 6rd july, 2016 and paid rs 500 through net banking. I cancelledi rejected the delivery. Now, even after so many days, i have got no update from nykaa.com about my refund. I myself have to call them every 2 days to ask the details. According to nykaa.com, the order is still with the courier people and they will not initiate any refund until the order reaches back to......
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Julee Singh
from Hyderabad, Telangana
Jul 12, 2016
Report
Copy

No update on refund even after 8 days of cancelling the order

Address: Bangalore, Karnataka, 560055
Website: Ecommerce : Nykaa.com

I had ordered 3 beauty products from 'nykaa.com' on 3rd july, 2016 and paid rs 649 through hdfc net banking. I cancelled the order as i had ordered a wrong product on 4th july, 2016.
Still the delivery of items was attempted by assigned courier service 'tanvi express' on 6th july, 2016 but i rejected the delivery. Now, even after so many days, i have got no update from nykaa.com about my refund. I myself have to call them every 2...
Helpful
Found this helpful?
2 Comments
Report
Copy
P
poem meher
from Delhi, Delhi
Jul 7, 2016
Report
Copy

Wrong product delivered and bad delivery

Address: New Delhi, Delhi, 110007
Website: nykaa.com

I ordered 6 items from nykaa.com and i got one free makeup pouch.but they divide the order in two parts and i got only 5 items yet.they didn't even ship my 6th product and my free pouch.and also the parcel box have some ants in it i have to put it aside in sun then only i able to open it.

and this is not all.they delivered me the wrong shade of eyeshadow.i ordered the shade 02 and they delivered the shade 01. my order number...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Soni Devu
from Delhi, Delhi
Jun 22, 2016
Report
Copy

Substandard product quality

Address: West Godavari, Andhra Pradesh, 534202
Website: nykaa

Hello
I've ordered many products from nykaa.com, they were good and satisfactory. But recently i ordered lakme 9 to 5 flawless matte complexion compact, almond shade, i've already used this product before which was ordered from same site, hence, when its finished i ordered new one but this time the product was really powdery and didn't give that matte finish, wasn't flawless, even the applicator was kinda cheap, the product is really...
Helpful
Found this helpful?
1 Comment
Report
Copy
H
harysinha90
from Patna, Bihar
Jun 21, 2016
Report
Copy

Received 4 wrong products from nykaa.com

Address: Lucknow, Uttar Pradesh, 226021
Website: www.nykaa.com

I have ordered 9 products and among them received 4 wrong products from nykaa.com.
I have emailed them many times but they have not responded.

My order number is order #[protected] for which i have already paid rs 4586. This happened on 20/06/2016.

1) i have ordered loreal paris casting creme hair color -200 ebony black bigger pack of rs 600 for rs 540
But instead they delivered me the smaller package...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
divyavk
from Bengaluru, Karnataka
Jun 13, 2016
Resolved
Report
Copy
Resolved

Wrong product delivered

Address: New Delhi, Delhi, 560100
Website: www.nykaa.com

I have received a wrong product from Nykaa.com.
I have emailed them many times but they have not responded.

My order number is -ORDER #[protected] . This happened on 9/06/2016.

i have ordered a Richfeel Brahmi Hair pack worth 550Rs from Nykaa.com
instead they delivered me Richfeel Shampoo worth 150rs.

The invoice is clearly stating the product is 150rs.

When ever i...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Swati kochar
from Kolkata, West Bengal
May 19, 2016
Report
Copy

Fraud promises of return gifts.

Address: Mumbai City, Maharashtra, 700017
Website: Nykaa

On 8th n 9th may it was showing on site that free gift with every purchase make on 8th n 9th may.but I have received any free gift from Nykaa on both my orders which I have place on 8th n 9th.on calling care team of Nykaa they are saying we were out of stock n tld me to accept 100 RS coupon code. if they were out of stock then they were fooling customers by showing false promises of free gift.kindly take a strict action against these fraud...
Helpful
Found this helpful?
1 Comment
Report
Copy
T
tigre
from Gurgaon, Haryana
May 13, 2016
Report
Copy

Fake product received

Address: New Delhi, Delhi, 110045
Website: Www.naykaa.com

Hello, i have received four products from Naykaa.com but i found them fake or not original. As i have alrdy used that and compare to this they are just poor quality.among four only one is fine. Rest three are poor.
My order details are :-
Nykaa: Order #[protected]
Maybelline New York Fit Me Foundation - 230 Natural Buff 30ml [protected]
Maybelline New York Fit Me Concealer - 25 Medium 6.8ml [protected]
Maybelline...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
Bhudev Mahour
from Delhi, Delhi
May 6, 2016
Resolved
Report
Copy
Resolved

Missing color show Lipstick in parcel order no 500294876

Address: New Delhi, Delhi, 110085
Website: Nykaa.com

I have puchased of MNY Best of 2015 Makeup kits-pink having oder no[protected] on dated 30/04/2016 through Nykaa website on COD.Today i received this product on my address .when i opened this, one item out of package named color show Lipstick is missing .please send my missing product as early as possible or return back whole parcel

m.no:[protected]...
Helpful
Found this helpful?
4 Comments
Report
Copy

Related businesses

Lakme
3.3
(524)
DeoBazaar Internet Commerce
1.2
(74)
Revayur.com
1
(4)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR