Nykaa.com Complaints & Reviews

I have placed a prepaid order with nykaa.com on 18th may 2018 and the order was supposed to get delivered by today.

Since 20th may 2018 there is no movement in the shipment and when i contacted nykaa's customer care then came with a reply delivery not possible without stating any reason or without guiding me about if i cancel the order how will i get the refund.

Request an urgent action on this, as they are simple cheating me by taking my money and then not sending the refund.

Regards,

Soumali mitra

Hi,
I had place an order on Nykaa on 15th May'18 and the Estimated Delivery Time was 21st May'18. but till date I have not received my product yet. I called customer care on 21st and they said it will be delivered within 48 hours. But nothing till date has happened. Its been more than a week. Pls help resolve this matter ASAP.
AWB #P[protected]
Courier Name- Wow Express

I placed my order on 16th may and they promised to send the product between 17-21 may and now i have not got one till today i know rhat its been only one day but i need to no abt it so that i can arrange something else from another website...
Order no #[protected]
Courier =wow expess ; who is not even bothering to update the status of tracking
Awb#c[protected]

Hi

This theresa devassy i had purchased some lipstick and eyeliner from nykaa
Order #[protected] invoice #nbl[protected].

I'm not satisfied with two of the lipstick's shade as it not the same colour as shown in the website.

Colourbar velvet matte 04 and nelf ms 04.

Hence request for and return and refund for the same.

Thanks and best regards
Theresa

I had placed an order on nykaa.com on 27th april 2018. The product has not yet been delivered and inspite of me sending some many mails no one calls or replies to them. I feel cheated. They didn't even process my cancellation and refund request. I called the customer service, it says the number doesn't exist, i called the toll free helpline and get the same response. I feel so harassed. Please help me.

My order no #[protected].in 9 th may i have order 4 different items in nykaa, a nivea shower gel, a pantene oil replacement, a biotique hair oil and an elle 18 color pop matte lipstick. The order was a cod and i have paid 489 for all 4 items. But in the box i have received only 3 items. The elle 18 color pop matte lipstick pink kiss is missing which is of 100 rupees. Now i just want the refund or the item. Please resolve my problem.

My order no #[protected].in nykaa i have ordered 4 differentbitems together of 489 rupees-a nivea body wash, a biotique hair oil, a pantene oil replacement and a elle 18 lipstick. It was a cod. And i have paid it. But in the box i have received only 3 items. Elle 18 matte lipstick pink kiss of 100 rupees is not there. Now i want the refund or the missing item.

I ordered a lipstick for mother's day and when my mother opened it it was broken n completely brittle lipstick. It is not at all a lipstick which cud b used. It is completely broken from inside n melted. Ordering it from such a good brand it was worse experience with nykaa. It was my first time purchase with nykaa. I want necessary actions to be taken for the loss i suffered. It is waste of my money as well as my gift was spoiled. This lipstick is worthless for me now.

Regards
Jayati

I placed order from nyka on 22 april that was supposed to be delivered to me latest by 29 april... Received one of them on 25 april, that contained only 2 products. Since after it, i am following nyka customer care and wow express delivery service madly... Still after 15 days i am not able to know about the problem.. It's actually pathetic and never faced such issue from any of the online site and such a callous attitude. Not going to suggest or order anything again from nykaa.

I place order worth 500 one month back.in the city center my order is not deliverable which is wiered. Useless call center is like a robot repeating same thing from last 15 days "by tomorrow we will refund your money". Such a useless company and pathetic cusromer care. My order number is[protected]. I dont want to buy anything again but i want my current refund back.

I had ordered 2 maybelline lip balms from nykaa . Order number is[protected] That is a color lip balm (baby lips) from maybelline. I have purchased the same product from the store as well but the lip balms i have purchased from nykaa it's seems to be a duplicate product, as per the packaging it showing from china. It is supposed to be from Mumbai. The products tht i have received from nykaa are fake. I want you to please change the product and sell the genuine one. I know you don't manufacture the product but replicas of products are easily available in the markets i know it very well.. And it would not take much time for me to inform everyone about the so called GENUINE products you are selling and also I have mailed the same thing 2 days back and have received response from you as like you won't be able to return and refund as this is used one, now just tell me one thing until or unless I used the product how come I know this is original or fake? When I had applied the lip balm on lip it is burning like I had applied any pain relief balm, so please tell me after this should I apply again to get same type of feeling? . Kindly do something for the same, else i will have to do. Though this is a small thing but cheating the customers is not acceptable. I'll do best i can if nothing is done from your side.

Sir
I placed an order #[protected] from nykaa on 01.04.2018 amounting rs 2316/- prepaid (Txn dt 03.04.18 in my account statement). The order was later cancelled due to wrong delivery address entered. The order was returned back to nykaa and i received mail from nykaa that my refund has been initiated dt 09.04.18 trans id is [protected] and refund will be credited to my account in 2-3 days.
Till date i have not received my refund.
Already i have sent my account statement 3 times to nykaa still no initiative.
Kindly resolve the issue and i would be highly obliged.
Regards
Heena thapar
H. No 2353 sector 38 c
Chandigarh
[protected]

I had ordered 2 organic harvest body wash from nykaa. The product I received isn’t the genuine product. I’ve used this product before also. The product that I bought from Nykaa has very thin consistency where as the genuine product has thick consistency. Even the odour, colour and packing slightly differs from the original product. The original product doesn’t have transparent plastic at the top while this one has the transparent plastic pack. I strongly believe this isn’t the genuine product and they might have mixed something. Please look after this matter because there could be many products which might not be genuine.

Order no.[protected]
I have ordered mac foundation and i have got reaction on my face and the foundation was for 2500 and they are not refunding my money against return. I think that product is fake. What's why i have got reaction because earlier also i have used that product. I need my money back against the return. After contacting them there not refunding the money they are saying that our return policy doesn't allow. Then what will i do with the product. As it's quite expensive and fake also

Hi,

I ordered a scrub and face wash online on 25th april 2018 but while making payment, the amount of rs 368 got debited from account but order number was not generated and placed.
If we call on customer care number they people ask for order number and since we dont have the order number they don't help. If i dont see the things progressing, i will certainly follow the process and go to the consumer court.

If require payment details can be shared.

Sameer mittal
[protected]

I placed an order on nykaa on 17/04
(Order #[protected] and i was about to recieve the package on 21/04 but on 21 the status of the order from out for delivery turned to - receiver rufused delivery !! Although i did not even receive one ! I have called customer care twice but they keep, On saying u'll receive ur package tomorrow ! I get the same reply each day !! I think m never going to order from here again !!

I was charged more than the labelled price for a product (shampoo).
I register complaint with their customer care.
My ticket id : 1847764.

After the complaint I got a system generated email that our customer care will contact you within 24hrs.

I didn't got any reply in 24hrs, so I wrote them again, again no reply.
I wrote third time and still no reply.

Poor customer service by Nykaa.

I had ordered a shape wear nd it's too small for me ... I had tried to contact but not responding... I ltr mailed them but also no calls... Now after 2weeks I got a mail tat it's too late... i have mailed so many times but always it replies tat customer service executive will contact soon but no one does ...Very disgusting... I m a regular customer... Now planning not to purchase anything...I

Bad customer care service. Not receiving the call and mo response with regard to return of any item. I have beem trying since 4 days to get in touch with the customer care but no one is receiving the call and it has been 4 days since i initiated the return order but no representative has approached me learn from great sites like amazon their service is the best they respond too quickly and also myntra learn the service provided by them to their customer quick and easier.

I have ordered The Body Shop Vitamin E Lip Care SPF 15, on 17th April, its 24th April today and not shipped yet! How much long is it gonna take? This is the first time its taking so long to ship. Am i gonna get my product or what? I got a email saying it will ship in 3 days, but it hasnt yet. I hope i get my product soon. I mean its just a lip balm.