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Updated: Dec 8, 2024
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Nykaa.com reviews & complaints page 44

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H
Harshitha Acharya
from Bengaluru, Karnataka
May 31, 2018
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product not delivered but status shows delivered

Address: Bangalore, Karnataka

My product status shown in nykaa is delivered but i didn't got the product yet...
My order number[protected]
Company that should be delivering my products shows the status as delivered...
But product has been not yet delivered...
And that have mentioned that deliver of items will be from 25 may 2018 to 28 may 2018 but still they have not delivered my products...
So frustrating......
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Yojna Mantri
from Mumbai, Maharashtra
May 29, 2018
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products not delivered and its nearing a month from the date of delivery

Address: Mumbai City, Maharashtra, 400064
Website: www.nykaa.com

I am a frustrated customer who had placed an order on your Nykaa portal on 12th May for 4 available products & today its 29th May & i have still not received my order. My order number is[protected]. Ur cust care ppl have no idea about anything, Could u pls revert on this I am fed up waiting for the delivery. I had ordered my products on 12th May & today it is 29th May and i have still not received my products.After placing an order you guys...
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S
Soumali Bhattacharya
from New Delhi, Delhi
May 24, 2018
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order number 701719417 - nykaa.com

I have placed a prepaid order with nykaa.com on 18th may 2018 and the order was supposed to get delivered by today.

Since 20th may 2018 there is no movement in the shipment and when i contacted nykaa's customer care then came with a reply delivery not possible without stating any reason or without guiding me about if i cancel the order how will i get the refund.

Request an urgent action on this, as they are simple...
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U
Urvashi Relwani
from Jaipur, Rajasthan
May 23, 2018
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product not received

Website: www.nykaa.com

Hi,
I had place an order on Nykaa on 15th May'18 and the Estimated Delivery Time was 21st May'18. but till date I have not received my product yet. I called customer care on 21st and they said it will be delivered within 48 hours. But nothing till date has happened. Its been more than a week. Pls help resolve this matter ASAP.
AWB #P[protected]
Courier Name- Wow Express...
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B
bk13
from Udaipur, Rajasthan
May 22, 2018
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my product delivery is delayed

Address: Jaipur, Rajasthan, 302021
Website: nykaa

I placed my order on 16th may and they promised to send the product between 17-21 may and now i have not got one till today i know rhat its been only one day but i need to no abt it so that i can arrange something else from another website...
Order no #[protected]
Courier =wow expess ; who is not even bothering to update the status of tracking
Awb#c[protected]...
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T
Theresa Devassy
from Mumbai, Maharashtra
May 21, 2018
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faulty product

Address: 400078

Hi

This theresa devassy i had purchased some lipstick and eyeliner from nykaa
Order #[protected] invoice #nbl[protected].

I'm not satisfied with two of the lipstick's shade as it not the same colour as shown in the website.

Colourbar velvet matte 04 and nelf ms 04.

Hence request for and return and refund for the same.

Thanks and best regards
Theresa...
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Prachi Padhy
from Banposh, Odisha
May 14, 2018
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non delivery of the prepaid product and not responding to my mails

Address: Khordha, Odisha, 751015
Website: www.nykaa.com

I had placed an order on nykaa.com on 27th april 2018. The product has not yet been delivered and inspite of me sending some many mails no one calls or replies to them. I feel cheated. They didn't even process my cancellation and refund request. I called the customer service, it says the number doesn't exist, i called the toll free helpline and get the same response. I feel so harassed. Please help me....
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Sudipa Mondal
from Raiganj, West Bengal
May 13, 2018
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ordered 4 items but only 3 has come.

My order no #[protected].in 9 th may i have order 4 different items in nykaa, a nivea shower gel, a pantene oil replacement, a biotique hair oil and an elle 18 color pop matte lipstick. The order was a cod and i have paid 489 for all 4 items. But in the box i have received only 3 items. The elle 18 color pop matte lipstick pink kiss is missing which is of 100 rupees. Now i just want the refund or the item. Please resolve my problem....
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Sudipa Mondal
from Raiganj, West Bengal
May 13, 2018
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i have ordered 4 items and paid for them. but only 3 has come.

My order no #[protected].in nykaa i have ordered 4 differentbitems together of 489 rupees-a nivea body wash, a biotique hair oil, a pantene oil replacement and a elle 18 lipstick. It was a cod. And i have paid it. But in the box i have received only 3 items. Elle 18 matte lipstick pink kiss of 100 rupees is not there. Now i want the refund or the missing item....
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J
Jayati Khanduja
from Noida, Uttar Pradesh
May 13, 2018
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order #801835968

Address: Bareilly, Uttar Pradesh, 243122
Website: Nykaa E- Retail private limited

I ordered a lipstick for mother's day and when my mother opened it it was broken n completely brittle lipstick. It is not at all a lipstick which cud b used. It is completely broken from inside n melted. Ordering it from such a good brand it was worse experience with nykaa. It was my first time purchase with nykaa. I want necessary actions to be taken for the loss i suffered. It is waste of my money as well as my gift was spoiled. This lipstick...
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M
Manasi 89
from Noida, Uttar Pradesh
May 11, 2018
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repeated complaints on the daily basis since 15 days for product delivery

Website: Nykaa

I placed order from nyka on 22 april that was supposed to be delivered to me latest by 29 april... Received one of them on 25 april, that contained only 2 products. Since after it, i am following nyka customer care and wow express delivery service madly... Still after 15 days i am not able to know about the problem.. It's actually pathetic and never faced such issue from any of the online site and such a callous attitude. Not going to suggest...
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H
Harshitgandhi87
from Pune, Maharashtra
May 10, 2018
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neither delivering product nor refunding money

Address: Pune, Maharashtra, 411045
Website: Nykaa.com

I place order worth 500 one month back.in the city center my order is not deliverable which is wiered. Useless call center is like a robot repeating same thing from last 15 days "by tomorrow we will refund your money". Such a useless company and pathetic cusromer care. My order number is[protected]. I dont want to buy anything again but i want my current refund back....
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Priti Naskar
from Kolkata, West Bengal
May 9, 2018
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504696800, return and refund

Address: Mumbai City, Maharashtra, 711114
Website: www.nykaa.com

I had ordered 2 maybelline lip balms from nykaa . Order number is[protected] That is a color lip balm (baby lips) from maybelline. I have purchased the same product from the store as well but the lip balms i have purchased from nykaa it's seems to be a duplicate product, as per the packaging it showing from china. It is supposed to be from Mumbai. The products tht i have received from nykaa are fake. I want you to please change the product...
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H
Heena Thapar
from Jalandhar, Punjab
May 6, 2018
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refund not received

Address: Chandigarh, Punjab

Sir
I placed an order #[protected] from nykaa on 01.04.2018 amounting rs 2316/- prepaid (Txn dt 03.04.18 in my account statement). The order was later cancelled due to wrong delivery address entered. The order was returned back to nykaa and i received mail from nykaa that my refund has been initiated dt 09.04.18 trans id is [protected] and refund will be credited to my account in 2-3 days.
Till date i have not received my refund.br...
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J
Janki brahmbhatt
from Vadodara, Gujarat
May 3, 2018
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organic harvest body wash

Address: Vadodara, Gujarat, 390020
Website: www.nykaa. Com

I had ordered 2 organic harvest body wash from nykaa. The product I received isn’t the genuine product. I’ve used this product before also. The product that I bought from Nykaa has very thin consistency where as the genuine product has thick consistency. Even the odour, colour and packing slightly differs from the original product. The original product doesn’t have transparent plastic at the top while this one has the transparent plastic...
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C
crazy bee
from Bali Chak, West Bengal
Apr 28, 2018
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fake product

Address: Mumbai City, Maharashtra

Order no.[protected]
I have ordered mac foundation and i have got reaction on my face and the foundation was for 2500 and they are not refunding my money against return. I think that product is fake. What's why i have got reaction because earlier also i have used that product. I need my money back against the return. After contacting them there not refunding the money they are saying that our return policy doesn't allow. Then what will...
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S
Sameer Mittal
Apr 28, 2018
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amount debited from account but order number not generated

Address: Faridabad, Haryana, 121002
Website: Nykaa.com

Hi,

I ordered a scrub and face wash online on 25th april 2018 but while making payment, the amount of rs 368 got debited from account but order number was not generated and placed.
If we call on customer care number they people ask for order number and since we dont have the order number they don't help. If i dont see the things progressing, i will certainly follow the process and go to the consumer court.
br...
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F
Fatima0220
from Mumbai, Maharashtra
Apr 25, 2018
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package not delivered !

Address: 400009

I placed an order on nykaa on 17/04
(Order #[protected] and i was about to recieve the package on 21/04 but on 21 the status of the order from out for delivery turned to - receiver rufused delivery !! Although i did not even receive one ! I have called customer care twice but they keep, On saying u'll receive ur package tomorrow ! I get the same reply each day !! I think m never going to order from here again !!...
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Rajani Bajpai
from Jaipur, Rajasthan
Apr 24, 2018
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wrong price charged and no response from customer care

Address: 248001

I was charged more than the labelled price for a product (shampoo).
I register complaint with their customer care.
My ticket id : 1847764.

After the complaint I got a system generated email that our customer care will contact you within 24hrs.

I didn't got any reply in 24hrs, so I wrote them again, again no reply.
I wrote third time and still no reply.

Poor customer service...
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S
Shona Kashish
from Bengaluru, Karnataka
Apr 23, 2018
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customer service not responding

Address: 574110

I had ordered a shape wear nd it's too small for me ... I had tried to contact but not responding... I ltr mailed them but also no calls... Now after 2weeks I got a mail tat it's too late... i have mailed so many times but always it replies tat customer service executive will contact soon but no one does ...Very disgusting... I m a regular customer... Now planning not to purchase anything...I...
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