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Nykaa.com Complaints & Reviews

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Updated: Dec 8, 2024
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Nykaa.com reviews & complaints page 47

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K
Kaur Ammie
from Patiala, Punjab
Dec 22, 2017
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regarding counterfeit (duplicate) product..do not buy from nykaa

Address: New Delhi, Delhi, 110077
Website: www.nykaa.com

I have ordered products around 4500 rupees from Nykaa n i was the regular customer of the nykaa but till now i didnot come to know that Nykaa is selling duplicate products.This time when i received my box i felt very disappointed because the products are counterfiet..i came to know becz last time i purchased all these products from the market n this time just coz of the hectic schedule i didnt get enough time i ordered everything from Nykaabr...
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Domvati
from Pune, Maharashtra
Dec 20, 2017
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I am compliance about the services of nykaa.

Website: Nykaa

I have ordered 3 products from nykaa lakme absolute youth infinity skin sculpting night creame, l'oreal professional series expert prokeratinliss unlimited masque, l'oreal professional loss unlimited shampoo. They have sent only night creme and l'oreal hair masque. And on the box they have written this box contains 3 items. Inside the box there is a product detail on which they have mentioned all 3 products but they sent only 2. I am trying...
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F
Farheen25
from Ranchi, Jharkhand
Dec 15, 2017
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lakme absolute compact

Address: Dhanbad, Jharkhand, 826001
Website: Nykaa

I have purchased lakme absolute compact from nykaa but they have send me duplicate product. I had complain nykaa about this but they paid no attention. The customer service of nykaa is also very poor there is no contact detail only you can consult them through mail on which they don't bother to pay attention. I thought nykaa as reputed site but it is totally fraud who use to sell duplicate product which one can get from street of 100 rs and...
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T
techi kakung
from Delhi, Delhi
Dec 15, 2017
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nykaa delivery agent

Address: Mohali, Punjab, 140301

When will i get my ordered stuff.
Every time its says out for delivery but never reach in destination. Also courier service contact number is never given on the message.
When it is out for delivery they never call me and just send a message saying "cant reach the delivery address. Wtf nykaa"
Order number:[protected]
Getting messages like;
Dear techi kakung, our courier partner informs us that your nykaa order...
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M
Mingmarbhuti
from Delhi, Delhi
Dec 14, 2017
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hair dryer

Address: Mumbai City, Maharashtra, 122002
Website: Nykaa

I got the product

As soon i plugged it in to the socket it burnt and i panicked, because it could have burnt my face that could have costed me my job and, it was life threatening.
And when i complaint to a nyka representative, she said they will look into the matter and get it refunded.

I waited for 3-5 working days, but no one came to pick the defected product.

I called them on the 6th...
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S
Srilk Sunkara
from Rajahmundry, Andhra Pradesh
Dec 13, 2017
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sending another product

Address: East Godavari, Andhra Pradesh, 533103
Website: www.nykaa.com

Hi i ordered for tony and guy dry hair shampoo... But i you people have sent me the heat protecting must... This is not the fist time it happened.. Previously i ordered for lip stick and they have sent me a conceallor. They totally lost a loyal customer. My order no. Is #[protected]and i got an old product too. They are fooling customers by sending some other product for what they really ordered for...
Thank u
Please take action...
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N
Nikita21
from Agra, Uttar Pradesh
Dec 11, 2017
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I am complaining about fake product that I received.

Address: Mumbai City, Maharashtra
Website: Nykaa.com

I ordered a stay matte foundation of nyx.. But nykaa delivered me the fake one that are easily available in street markets.. Stop fooling the customer. I can easily differentiate the original and fake product.. Plz return my money back this site is fake they does false promises to the customers that they sell genuine and original products but this is all #.. I am very disappointed that’s why i am showing my frustration here. Plz...
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G
Goutami1234
from Kolkata, West Bengal
Dec 7, 2017
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negligence of nykaa

Address: Rayagada, Odisha
Website: www.Nykaa.com

I was order a product in nykaa, they were sent me a wrong product, i was informed about that, and returned the same to nykaa.
They have received the wrong product on date 20.11.2017 but still i didn't gt my replacement/refund money.
No response from from nykaa...
What type of stupid site is this.
I hope by submitting this, you team will help me..
Thanking you....
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Sanchita Shetgaonker
from Nagpur, Maharashtra
Dec 6, 2017
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product replacement due to wrong delivery

Address: 403401

I have received the wrong product I want the other product or money back... I don't want the wrong product delivered to me and it is cheaper than the one I ordered... I had ordered lakme absolute illuminating foundation and I got delivered the solution brightening face mask... Please replace the product as soon as possible or credit the balance cash in my account...
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V
VinuthaShekar
from Delhi, Delhi
Dec 4, 2017
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product not delivered awb :# 205052947

Address: 560016
Website: nykaa.com

Order #[protected]
Shipment 2
Awb :#[protected]

Shipment has not been delivered to me, but they say it has been delivered, have called customer care 3 times however they showed me some other signature and claim it is my family signature, where i was at home. It was sunday.

When ever i call they would say check with neighbors, where as my mother is housewife, neighbors ask my mother to collect product...
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S
Sujit Mahalik
from Jodhpur, Rajasthan
Dec 4, 2017
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regarding my refund

Address: Jharsuguda, Odisha, 768202
Website: www.nykaa.com

I tried to place order from nykaa and on 25.11.2017, an amount of rs. 627.00 was deducted from my icici account but order was not placed.

My icici bank is confirming that amount was already credited to nykaa and nykaa is telling amount not yet received.

I am continuously chasing both nykaa and icici for my refund but nykaa is playing with me.

I have shared all the payment proof to nykaa and...
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Dimple Lakhwani
from Delhi, Delhi
Nov 30, 2017
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deceiving customera through black friday sale

Address: 110053
Website: www.nykaa.com

I had ordered loreal paris true match super blendable foundation in black friday sale in which i was getting it for 615 rather than 1025 which it is its original price. I also had a coupon of 200 off on puchase if 1200 so i ordered more productsao that d amount came out to be 1214 but as i had 200 off i was getting d all order in 1014. So now dey very cleverly diapatched d other 2 products which had less discount and d foundation dat i was...
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Priya Gopalakrishnan
from Bengaluru, Karnataka
Nov 28, 2017
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refund of failed transaction amount of rs 600

Website: Nykaa.com

I hav placed an order and paid rs600. Ref no[protected]igackplb on 22 nov 2017 at nykaa.com. I dint receive any order number with which i understood that transaction has failed but my account was debited. I mailed them and got reply that amount will be refunded in 24-48 hours. But after four days i didnt got any refund so mailed them twice on consecutive days but no reply. Kindly help to get my amount back......
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M
Mimi Das Mathers
from Kolkata, West Bengal
Nov 24, 2017
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not delivering on particular date and doing cash issues

Address: Kolkata, West Bengal, 700033

I ordered 136 items on nykaa.com for marriage ceremony. It costs 76, 641 inr. They're not informing the particular date of delivery and doing late in deliver. They want to send items individually. Why should i call them many times and request them to deliver? Can't they inform the customers? Even they are showing the wrong amount. Please take step ahead for it....
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N
Nisha261990
from Delhi, Delhi
Nov 24, 2017
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not refunding money

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.nykaa.com

I ordered 2 products (Order no.[protected] from nykaa worth rs 1850 on november 16, 2017. On the very same day i realized that i invested on wrong product and i need something else. I contact their customer care department, and they said that we cannot cancel it now, but can raise return request and for refund you can either take it in your card or we can provide you coupon worth 1850 which you can avail to purchase product from nykaa. br...
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DrSharan Sharma
from Sonipat, Haryana
Nov 20, 2017
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nivea original care lip balm not in the box i ordered and had paid for

Order[protected] dated 16/11/2017.. Invoice nyk[protected]... Missing in my ordered box is lip care balm nivea original and only one peach shine lip balm was sent. Why such a thing like someone stealing one lip balm out of the two and sending only one packed. I have in bill evidence of the discrepancy done by the nykaa staff... Sku barcode —[protected], a22-1b-2-0 (1), sku description - nivea free original care lip balm with peach shine...
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D
deekee
from Ingraj Bazar, West Bengal
Nov 16, 2017
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an almost empty product (maybelline fit me concealer)

Website: www.nykaa.com

I ordered a maybelline fit me concealer from nykaa and the i just got it today but the bottle seems almost empty. I have to literally dip the applicator multiple times for just one application. Extremely disappointed. Since the concealer comes without an outer case, my guess is i got a used product.
The delivery was extremely tardy and the product almost empty. Extremely disappointing! I realised i said extremely disappointed twice,...
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K
Kay92
from Mumbai, Maharashtra
Nov 15, 2017
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delivery and customer service

It took weeks to deliver my order (Placed on oct 23rd) and i had to call and repeat the same information to customer service at least 6 times. Finally i had to correspond directly with the shipping company because nykaa could not even do that much. Even when i escalated the issue to supervisors and made a complaint, nothing was done. They just kept saying that they will prioritise the issue and the order will come within two days, but this...
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A
anababy
from Delhi, Delhi
Nov 13, 2017
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non delivery of order 601239999

Address: Ranchi, Jharkhand, 834009
Website: Nykaa.com

I ordered on november 6, they shipped on 8th, via india post. I just got one communication that delivery might b delayed. Three of my emails to customer care went unanswered. The customer service is very poor i must say. I have already paid for the order and tracking through india post is showing consignment was last in mumbai on 8th. After that no updates have been given. Please either deliver my product or refund my money....
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Pooja Sisodia
from Vikasnagar, Uttarakhand
Nov 12, 2017
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lipstick shades

Address: Dehradun, Uttarakhand, 248001

Hi, i placed an order of two lipstick on 11/02, was successful received but i m very disappointed with the shades i got, it was completely different from those shades which was on picture of nykaa. Application. Peach personality is the name of that shade by maybelline it comes very nude which i can't wear it regularly and it doesn't suits me at all and the other one was taupe thrill brand name nykaa, and now it looks like naughty nude. I...
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