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Nykaa.com Complaints & Reviews

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Updated: Dec 8, 2024
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Bad 😕 It seems that Nykaa.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Nykaa.com reviews & complaints page 43

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U
urvi Vachheta
from Jamnagar, Gujarat
Jul 10, 2018
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partial order received

Address: Ahmedabad, Gujarat
Website: www.nykaa.com

I had ordered 2 M.A.C products i.e. Mehr lipstick and Prep+ prime from Nykaa on 5th July, 20-8 and received the order on 7th July, 2018 but only 1 item was present in the package. I have tried contacting Nykaa in several ways but i couldnot talk to anybody and noby responds to the email and phone calls. Please help. I have no other option and the bill and app says that both items have been delivered but actually only 1 item has been delivered....
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V
Vaishvi
from Dharwad, Karnataka
Jul 10, 2018
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lakme lipstick I ordered is not original

Address: Ahmedabad, Gujarat, 383315
Website: Nykaa.com

I ordered a Lakme 9 to 5 lipstick and I compared it with the packaging of the same product at a retail store near me. I have used number of lakme lipsticks before, in fact I do have the similar used product which I ordered. And even the shade is totally different. So this lakme lipstick is not original. Nykaa is actually selling duplicate products with the tag of huge brands....
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V
Veronica Lodge
from Kolkata, West Bengal
Jul 8, 2018
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did not receive a product

I ordered six products from Nykaa.
One of them was a pack of safety pins.
All of them came except the safety pins.
In the app it is showing that the safety pins are already delivered.
The delivery boy also took the whole money of the products ordered including the safety pins.
I want a refund or the delivery of the pack of safety pins as soon as possible....
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Shilpa Nr
from Bodinayakkanur, Tamil Nadu
Jul 3, 2018
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refund issue order I'd 505480097

On 20th i had ordered few products and made payment through debit card because of some reason i immediately cancelled the order and i got a mail on the same day stating that refund has been initiated but till today i have not received refund. I had raised the issue and even sent snapshot of my bank account statement as a proof that i have still not received refund. Inspite exchange of so many mails i am not getting proper response from them...
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B
Barkha225
from Mumbai, Maharashtra
Jul 3, 2018
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haven't got replaced product of my damaged product

Address: 380051

I've purchased products from nykaa on 15th and got delivery on 19th june but 1 product named blue heaven 12*1 fashion eye shadow was damaged so requested for replacement but after that you dispatched the product on 21st june and on 27th june your delivery partner wow express hasn't deliver as the delivery boy came at 9p. M and the my office address was closed after that i have requested so many time but still haven't received my product till...
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shafiba peer
from Namakkal, Tamil Nadu
Jun 29, 2018
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maybelline

Address: Chennai, Tamil Nadu, 600110
Website: Beauty

I bought 1 nicka k eyeshadow and 2 mabelline powder matte lipstick from nykaa app... Just now i got the product delivery.. Soon after i opened the product both the liosticks were broken as well as slightly melted... I wamt u to resend me the product again.. Im not at all satisfied.. Next time how can i buy the product trusting on nykaa... Get it resolved soon i cant wait more than 2days...
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R
Rose Gogoi
from Silchar, Assam
Jun 28, 2018
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non receipt of confirmation of order after a successful pine payment

Website: www.nykaa.com

On 21st june i ordered for an lakme eyeliner and eyeconic kajal. While making the online payment my bank rs 530 was deducted from my acc but i did not receive any confirmation of my order after a successful payment. I contacted my bank who checked and confirmed with nykaa that the transaction no [protected] was successful and settled on 21st june. Then why have i not got a confirmation on my order from nykaa's side. If you cannot confirm my...
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Shivraj Kaur
from New Delhi, Delhi
Jun 27, 2018
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product return but refund not received

Address: New Delhi, Delhi, 110003
Website: Nykaa

My order number is[protected], i returned the product on 21st june. I got a message that return pick up done successfully however until today 27th june i have to update on when will i get my refund. Neither i have got the same i checked my bank statement.
I sent numerous emails and always get an auto response will get back to u in 24hours but nobody called.
I even called thrice and their executives disconnects as they have no...
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S
sherry602
from Noida, Uttar Pradesh
Jun 24, 2018
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amount got deducted from my account and the app got hanged during the transaction and the order did not take place.

Address: New Delhi, Delhi, 110077
Website: www.nykaa.com

It has happened with me twice now (Once on 26th may 2018 and on 24th june 2018). I was trying to place an order on nykaa mobile app and once i entered the pin, the amount got deducted from my bank account and i immediately got a message from my bank regarding the successful transaction but then the nykaa app hanged and suddenly became blank, then when i refreshed it, the items were still lying in my cart.
It has happened with me not...
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Payal mehta582
from Delhi, Delhi
Jun 25, 2018
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product not received yet.. no proper customer support

Website: www.nykaa.com

I have ordered a product on 17th june.. But not received yet.. I have raised several tickets for the same.. But silly replies are given by them through mail which are very unproffesional.. There is no proper customer support.. They dont even call the customer to acknowledge the problem. They are fraud. The most worst expireince.. I need to gift the items that i had ordered.. They ruined everything.. Never ever recommend nykaa.....
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K
komal kambli
from Mumbai, Maharashtra
Jun 23, 2018
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multiple products ordered but received none and money deducted

Address: 421203

Please either send me my products or send me refund of wht i have spent on your stupid site. There is no one to discuss this... Eveeytime i get a auto response. There is no availblr on chat... And have not received any replies to my emails.. I have been your regular customer but now i won't continue shopping with you anymore. I have to escalate this further if i do not get any resppnse. I had ordered on 14 june and have no ideabwhere my money...
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A
akshada mhetre
from Pune, Maharashtra
Jun 23, 2018
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refund/return issue

Hi,
I have purchased biotique products but wrong lakme products was delivered to me. My order no is[protected] . From nykaa site as well as from Nykaa app I have tried to apply for return / refund by attaching invoice and picture of products which I have received but unable to submit it because it's giving me error like request entity too long. It's really very disappointing, please help me to resolve this issue....
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J
Jhumchak
from Kolkata, West Bengal
Jun 19, 2018
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not providing refund for a cancelled item

Website: Nykaa.com

I had ordered two products from nykaa together. One of which I have received. Seven days back a nykaa executive called me and said that he want to cancel my remaining order with nykaa as the product is out of stock. My question is if the product is out of stock why on Earth they are showing it as in stock? Whatever, as the product was not there the executive asked my permission to cancel it and said that he would refund the all ready paid...
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P
Paulami Das
from Lala, Assam
Jun 16, 2018
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lakme 9 to 5 lipstick (mr8 orange edge)/partial delivery

Address: 781018
Website: Nykaa

Ordered for 5 items i. E lakme absolute radiance cream, himalaya aloe vera facial wipes, vaseline healthy white lotion n lakme 9 to 5 lipstick (Mr8 orange edge) and got 4 items instead plus the delivery delayed a lot without any information. Need my product lakme 9 to 5 lipstick (Mr8 orange edge) rs 480 as soon as possible plus paid the full amount. Such a fraud you people are!...
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D
dipanjali sarkar
from Bengaluru, Karnataka
Jun 15, 2018
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item not delivered

I have raised several complaint tickets. 4 by calls, 2 by chat, 1 by mail. It was supposed to be delivered on 9th june. Still no update and resolution has been given. I have even talked to the supervisor abbas who promised me to call back by yesterday 6 pm. Have not received any call from anyone. Pathetic customer service. I don't know whom to contact now. Also, i have asked for cancellation and refund and they said the process will only...
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M
Monitha Singh
from Darbhanga, Bihar
Jun 13, 2018
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glam box and lakme lipstick and free loofah

Address: Munger, Bihar, 811201
Website: Nyka.com

Hi i ordered on 10th of june and now it is showing that it has been delivered but i didn't get the products even the blue dart the courier company is also not responding i have already paid the bill through debit card u better look into the matter otherwise i have to complaint in the consumer court i want my order till tomorrow. It is showing taht it has been delivered in some other place the company is also not responding properly the item...
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S
Snowhi Singh
from Gurgaon, Haryana
Jun 13, 2018
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i bought a himalaya face wash which was leaked when i received it.. it us just 1/4th of the bottle i received.. and the whole pro

Address: Meerut, Uttar Pradesh, 250001

I want a replacement of this product. The product i recieved was leaked more than half. Do as soon as possible
The product is himalaya face wash
The whole packet was full of that face wash stuff. It's really annoying for me to recieve this type of product from such a named website.. M very dissatisfied.. Fix this problem as soon as possible...
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K
Karishma Sahai
from Delhi, Delhi
Jun 13, 2018
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product delivered in another part of india.

Address: East Singhbhum, Jharkhand, 831012
Website: www.nykaa.com

Nykaa doesn't respond to your issues even if you raise concerns on every platform. My product got delivered in gujarat instead of jharkhand. I have been sending them messages everywhere but they are responding to everyone except me. They know that they have made a blunder. This company is taking their customers for a ride and spamming you with multitude offers....
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S
Shoona Sharma
from Gagret, Himachal Pradesh
Jun 11, 2018
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regarding my spin wheel coupon prize

Website: Naykaa

I didn’t get my spin wheel coupon gift eg liner gel. Only because of dat i make a pack of maybline products. When i ordered it was valid but today i got my parcel so didn’t got any kind of liner nd due to some reason i deleted my mail box, nw dey are saying they didnt gave any kind of offer, even i got confermation of applying code on dat day bt now even in my nykaa account now its not showing.. Amazed to see all kind of activity done...
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G
Garima Middha
from Noida, Uttar Pradesh
Jun 8, 2018
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haven't received my order yet

Address: New Delhi, Delhi

Order no[protected]
3 items
1) nykaa naughty nude lipstick
2) nykaa peaches n cream lipstick
3) free cc cream
It’s a gift pack
My order is not yet shipped. I placed this order on 6th of june.
My ticket number is 2056455.
Please deliver the products as soon as possible. It’s a gift pack. I made payment with my debit card.. I have already paid the amount which is ₹840.. Please...
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