Nykaa.com Complaints & Reviews

My order reached my place long back but have not been delivered to me yet. It has been more than a week. They don't even answer to my complain. I need the order or the refund but they are doing none. Please help. Nykaa has always been so good in terms of delivery i recommended it to my friends also that their delivery is good. Now there might be some problem but atleast they should let me know the problem. I have been waiting for my orders...

I had refered a coupon to charudutt sharma from an email of mine and then a coupon was received by me of 200 off on 1200 purchaseand then i tried making purchase if 1500 where it stated yo be invalid coupon then i requested them to sent another one and they did the needful and sent another coupon which was again invalid further their customer representative said its only applicable on makeup which was mentioned nowhere which was definately...

Hi. Actually few days back i received one order from nykaa. I ordered few items from which one item is missing. Out of 10 items, i got only 9 items. The item which is missing is gatsby set and keep hair spray ultra hard-1. And the amount is rs.250. My order no. Is[protected]. Please help me solve this issue. I dont know why i dint get my that item. I always shop from nykaa and dis is the first time m facing dis problem. Please solve it....

I ordered 5 items from Nykaa on 12th July’18 with order id:[protected] and the delivery date given was in between 14th-17th July. Today is 21th of July, almost 5 days and i still have not received the order. I have called Nykaa about 6 times on different dates asking them about the status of my parcel, they say that it will be delivered the same day or the next day but the result is always the same:disappointment....

I ordered 3 items from Nykaa on 7th July’18 and the delivery date given was in between 10th-14th July. Today is 20th of July, almost 10days and i still have not received the order. I have called Nykaa about five times on different dates asking them about the status of my parcel, they say that it will be delivered the same day or the next day but the result is always the same:disappointment. Above all two of nykaas agent Were very naive...

I have ordered Maybelline Color Sensational Inti-Matte Nudes Lipstick, L'Oreal Paris Total Repair 5 Serum, Himalaya Herbals Under Eye Cream having ORDER no.[protected] dated 14/07/18 from Nykaa website. But
I didn't get 1 Maybelline New York Color Sensational Inti-Matte Nudes Lipstick - Toasted Brown worth rs. 338. It was a COD and I even paid the cash. Kindly give back my missing product or return the money of that product....

The eyeliner costs about 950 rs but it just not worth it because it get smudged even if touched slightly and get invisible after 2-3 hours of applying it. It is totally wastage of money and it was mentioned in the description box that it is smudge proof though it’s not. Nykaa should look after my complaint regarding me as a regular customer.kindly do something....

I had ordered enriching papaya & oats scrub, pearl body gel loofah, BB+ cream and a pack of colorbar nail polish remover... So dis nail polish remover has an offer of 2 packs ... which cost ₹188... and dis cost is just for remover... But when I received the order I found that there is only 1 remover... I am quite disappointed with the service ...Now either you return the remaining amount or else send the remaining remover... And I want...

I placed an order on 17-May-2018 for Nivea Pure talc, Dove Conditioner, Dove Daily Shine shampoo, Vaseline Healthy White Lotion, Vaseline Aloe Soothe body lotion, Dove Daily Shine conditioner and Sebamed cleansing foam as order no.[protected] . But I received a wrong order. I immediately reported it on their website but there was no response. After sending them multiple emails, I finally got a response on email by Danish Shaikh asking me further...

Hi, my name is Dhanshree. I order 4 products of bioteque company from nykaa application on 13 july 2018 on friday. Booking id of product is[protected]. It get automatically canceled from nykaa after 4 days. I got messege from nykaa that order has been canceled. Pincode of address is 440026. please check booking details and I want refund as early as possible....

Nykaa has given me some bad experiences- one item has not been delivered to me from the prepaid Order ID[protected]. I cancelled the product at the time of delivery asking to register it in the cancelled order for the refund. Later, I received the msg that my product has been delivered successfully.
The product status shows delivered on 10th July by WOW Express courier....

Order no[protected]. Defective product received on 09.7.2018. when I contacted nykaa, they denied their responsibility of replacing the product and asked to contact the manufacturer and provided me a wrong email Id of the manufacturer.as a result I couldn't send any email or complaint to them directly and my money got absolutely wasted. Very surprisingly nykaa is not at all bothered with whatever they are supplying. The worst online shopping...

I had ordered 2 M.A.C products i.e. Mehr lipstick and Prep+ prime from Nykaa on 5th July, 20-8 and received the order on 7th July, 2018 but only 1 item was present in the package. I have tried contacting Nykaa in several ways but i couldnot talk to anybody and noby responds to the email and phone calls. Please help. I have no other option and the bill and app says that both items have been delivered but actually only 1 item has been delivered....

I ordered a Lakme 9 to 5 lipstick and I compared it with the packaging of the same product at a retail store near me. I have used number of lakme lipsticks before, in fact I do have the similar used product which I ordered. And even the shade is totally different. So this lakme lipstick is not original. Nykaa is actually selling duplicate products with the tag of huge brands....

I ordered six products from Nykaa.
One of them was a pack of safety pins.
All of them came except the safety pins.
In the app it is showing that the safety pins are already delivered.
The delivery boy also took the whole money of the products ordered including the safety pins.
I want a refund or the delivery of the pack of safety pins as soon as possible....

On 20th i had ordered few products and made payment through debit card because of some reason i immediately cancelled the order and i got a mail on the same day stating that refund has been initiated but till today i have not received refund. I had raised the issue and even sent snapshot of my bank account statement as a proof that i have still not received refund. Inspite exchange of so many mails i am not getting proper response from them...

I've purchased products from nykaa on 15th and got delivery on 19th june but 1 product named blue heaven 12*1 fashion eye shadow was damaged so requested for replacement but after that you dispatched the product on 21st june and on 27th june your delivery partner wow express hasn't deliver as the delivery boy came at 9p. M and the my office address was closed after that i have requested so many time but still haven't received my product till...

I bought 1 nicka k eyeshadow and 2 mabelline powder matte lipstick from nykaa app... Just now i got the product delivery.. Soon after i opened the product both the liosticks were broken as well as slightly melted... I wamt u to resend me the product again.. Im not at all satisfied.. Next time how can i buy the product trusting on nykaa... Get it resolved soon i cant wait more than 2days...

On 21st june i ordered for an lakme eyeliner and eyeconic kajal. While making the online payment my bank rs 530 was deducted from my acc but i did not receive any confirmation of my order after a successful payment. I contacted my bank who checked and confirmed with nykaa that the transaction no [protected] was successful and settled on 21st june. Then why have i not got a confirmation on my order from nykaa's side. If you cannot confirm my...

My order number is[protected], i returned the product on 21st june. I got a message that return pick up done successfully however until today 27th june i have to update on when will i get my refund. Neither i have got the same i checked my bank statement.
I sent numerous emails and always get an auto response will get back to u in 24hours but nobody called.
I even called thrice and their executives disconnects as they have no...