OYO Rooms Complaints &amp; Reviews

I have booked a hotel in Bhopal for my mom and sister. It was confirmed and paid and they reached the hotel and the hotel guy abused them for making a booking with OYO and threw them out of the hotel.

being new in the city they kept asking him for their room but he didn't bother. My sister had an exam the same day in Bhopal. That is why she travelled 17 hours and reached there, she kept requesting that my exam will be missed....

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HI OYO TEAM,

Booking id : YAHM4680.

I booked a hotel through OYO Rooms in Delhi on April 12th, 2023 and made a complete payment of Rs. 2583; I also received confirmation that the hotel booking was completed.

When I arrived at the hotel, they denied my reservation, stating that they did not receive my amount from OYO Rooms. later i contacted OYO customer care team and they told that i will get...

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Address: India

I booked a single room in a hotel in Wagholi, Pune through Oyo for 2 nights. I made the full payment in advanced through bank transfer. However, when I reached the hotel, the staff informed me that they did not receive any booking from Oyo and room rent I paid for 2 days is less than the room rent for single day, hotel staff said there is no way we give let out room at that price. I then had to pay the hotel for the room separately. Anyway,...

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Address: Bangalore

Oyo Rooms - Ticket id_ [protected]: Check in denied, refund has not been processed post 3 months.

After raising a complaint here, they contacted us, shared mail to fill in bank details and a self declaration as well, but the status reference link they gave us shows as refund failed.

Firstly, they are not reversing the payment to source and then they are asking for bank details. Even though we gave them the details,...

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Address: OYO Samudra Executive, Pune

I booked a room in OYO Samudra Executive through Booking.com on 21st April and paid the full amount of 2724.38 Rs on April 22, 2023 at 10.07 PM

The stay duration was May 2-4, 2023

I cancelled the booking on the next day on April 23rd. It is May 8th today and i have still not recd the refund. The call centre person told me 3 days back that i will get the refund in 24 hours, but have not recd it.

Booking...

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Address: Oyo hotel blue light

I had booked a room in hotel blue light in colaba Ahmedabad ( booking id-A9UG0246) after reaching hotel the manager denied me check in said oyo made a mistake of booking a 3 capacity room where as there's no 3 capacity room in the hotel. I then had oyo executive talk to the manager which was useless. Then the owner insultingly kicked us out of the hotel. After then i had talked to no less than 20 oyo executives all of whom staled by keeping...

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Please refund my payment amount 1183.00 INR for the room not booked by their system on 2nd May 2023 at 5:23 PM.

I have tried so many times on their booking customer care number and help number, but no one resolved my query. This day their customer care person was able to fetch this transaction details and said that it is in unprocessed status, but they did not start the refund process.

I have already shared GPay...

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Address: 325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002

I have made OYO booking at Capital O Hotel Siddartha Elite, Opposite To NTR Health University, Vijayawada. for the period 24th April 2023 to 28th April 2023 with booking id's A87M8228 (Rs.1213), A9OA7430 (Rs.2169) and V7TX8858 (Rs.1061). The management has not provided me with these 3 invoices since I booked the hotel from OYO online but not offline. These invoices weren't available on the Oyo portal. Continuously tried to talk with oyo customer...

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Ritesh Agarwal OYO
Your services are very pathetic, I had booked a room in Gurgaon on 3rd May 2023. I called ur customer support, I talked to on your customer support with Gaurav, he help me out to resolve my queries and also help me to make payment online through link, we already confirm with him to call property manager and book our room, then we visit there and the property manger denied that our payment not received and there...

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Website: Oyo

I booked oyo paid through credit card today i.e. on 5th may 2023 at 11.30 PM but did not get any confirmation message nd no booking ID, but amount deducted payment successfull my registered mobile number is [protected] please do the needful...

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We booked 2 rooms worth 5124, but hotel checkin has been denied by the hotel manager as we booked at cheaper rates compared to what he sells outside the oyo app. Immediate compliant has been raised to oyo customer care for resolution they promised refund with 7-14 business working days, but nothing such has been provided.

They have sent mails that refund has been initiated but no money has been credited till date and still...

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We booked 2 rooms for 3 days from march 18-20, 2023. But we were denied checkin by the hotel manager, just because we booked rooms for cheaper than what he sells outside the oyo app.
Immediate complaint has been registered in oyo and spoke with customer care executives and asked for resolution but nothing has been provided from their end.

Whenever they hear refund they are disconnecting calls and sending mails showing...

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I booked a room on Oyo on 15th March for 16th March but on that day the hotel member declined to give a room for this price so we cancelled our booking and the amount is not refunded yet one amount which is ₹154 is returned by them but the the another amount which is INR948.0 refund for booking VM7G7246 at Collection O Golden Key Near TDI Mall. Is not refunded by them and I already checked my bank statement Oyo wallet and there is not any...

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I booked rooms on 15th March on Oyo website but on 16th March the hotel declined to give me room coz they are saying they are not giving room at this price so we cancelled our booking on 16th March. And now they didn't get refund money back they only give ₹154 and ₹948 the other amount is not given by them they used to say we credited in your account but it is not credited in account or any kind of general msg from Oyo for initiating...

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Address: Kolkata

Website: www.oyorooms.com

I had booked a oyo room using there helpdesk and paid the price upfront. After arriving at the hotel, I was informed that due to technical issue they are not able to check in. So unless this issue is resolved they will not allow us to stay unless I do an offline booking. I had to cancel the oyo booking and initiated refund for canceling on the same day. (Ticket ID:[protected] | Ticket Type: SIG Escalations | Resource Type: Booking | Resource...

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I have connected several times with Oyo customer care related to the refund of my two bookings, which was cancelled by there customer service due to their lacking of providing required room. But I have not received my money yet....

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I paid 604 rupees to book a room with booking id W8LA7648. They asked me to pay rupees 746 extra over the already paid amount to check-in....

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Address: Mumbai

Charged 1050 extra amount told me that they will give refund my amounts within 24 hrs still didn't received any help from oyo this is the issue they do all the time with all customers....

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I booked a room in hotel oyo flagship 807771 midnight inn on 30th April through oyo app. My booking ID is O33Z6092. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 1076₹ apart from 424₹ which I paid while booking, so total...

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