Claimed

OYO Rooms Complaints & Reviews

www.oyorooms.com

3.7

Updated: Apr 11, 2025

Complaints 6595

Resolved

4544

Unresolved

2051

Amazing! 🤩 It’s great to see how OYO Rooms is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. OYO Rooms’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.

Complaints

Contacts

File a complaint to OYO Rooms

Having problems with OYO Rooms?

File a complaint and get it resolved by OYO Rooms customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

OYO Rooms

Recently resolved complaints

View all complaints

Forced to pay again at hotel

Most useful reviews

refund not received for the booking

escalations and refund

money deducted but booking not done

Featured stories

Oyo rooms is charging extra money

Refund for extra charges which I was asked at the hotel during early check-in for OYO booking

Oyo Rooms Refund not received for the booking

OYO Rooms reviews & complaints page 67

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Website: www.oyolife.in

I booked 3 rooms in oyo with 1400 and when i went to the property at 12:30AM they ask me to cancle the booking and and not accepting the online payments. And they don't let us to check-in, i waited there on road with my family and i didn't find any other room at that night. And when i cancel i only get 90rs instead of 1400 what i paid. Please provide my full Refund.
Booking Id: O5UU8572...

Helpful

Found this helpful?

Write a comment

Address: OYO 74972 , Plot No.34, Central St, Shivaji Nagar, Bengaluru, Karnataka 560001

I have booked a room in Oyo rooms/Agoda on[protected] in OYO Flagship 7558 in Bangalore city. I have already paid amount in prior to check-in. When i reached hotel after hectic 10 hours journey, hotel people rejected my check-in as they dont entertain online bookings. They asked me to pay extra amount instead i already paid the amount in oyo bookings. When i asked about it they said to complain oyo rooms customer care and talked very rudely....

Helpful

Found this helpful?

Write a comment

Address: Main road, Keshar nagar, barra World Bank saket nagar kanpur

Worst hotel there charges extra charges on visiti and if you are not gives extra charges then he say you can cancel your booking...
and he tell you come directly visit on my hotel. and he say do not use another reshources for booking hotle.
So here the risk of your privacy is high, I will not advise anyone to go here
My booking ID is J51W3458
Hotle shree Capital O Oyo 85681...

Helpful

Found this helpful?

Write a comment

Address: Main road, Keshar nagar, Barra world bank saket nagar kanpur

Worst hotel there charges extra charges on visiti and if you are not gives extra charges then he say you can cancel your booking...
and he tell you come directly visit on my hotel. and he say do not use another reshources for booking hotle.
So here the risk of your privacy is high, I will not advise anyone to go here...

Helpful

Found this helpful?

I have booked a oyo in Kolkata for 1st -3rd july. Booking id - EHL66935.
Amount - 2420.
The booking got cancelled due to hotel issue.
Now It's already been 7 days.. Neither they provided me my refund. Nor they are accepting call in their so called helpline..
Oyo did not provide me refund reference number. So I can't contact my bank.
Please help me to get my refund.
Very very bad customer experience....

Helpful

Found this helpful?

Write a comment

I booked a hotel through Oyo app 16 days back but didn't got the room as the manager said that the rooms are full . I called your executive and he told me that the refund will be credited within 14 days(he even emailed me on my registered mail id ) .It's been more than 14 days now still my refund isn't initiated . I even tried to call your customer care number but got no help from their end.My booking id is J6xi6674.ticket id -5737811 Please...

Helpful

Found this helpful?

Write a comment

I booked a hotel "Townhouse 237" and paid the amount 6045 INR through UPI (GPay) and when the amount deducted then the page reload and then I checked that in my dashboard there's no booking of that hotel.

Date : July 05, 2022
Time : 12:02 PM

Transaction ID :[protected]...

Helpful

Found this helpful?

Write a comment

I have booked OYO room on June 20th on OYO app with hotel "OYO Townhouse 040 Global Village Tech Park". Booking id " ATHK1696".

I have booked hotel room with 872 rupees on app. During the check in hotel staff not allowed me to check in and asked for extra payment of 1328 rupees.

After had discussion with OYO Manager, They asked me to pay 1328 rupees at hotel and raise for refund. As per their confirmation i have...

Helpful

Found this helpful?

Write a comment

Me was booking in a hotel for 7days but hotel owner denied the order of room because they said that is amount is not suitable for hotel rooms and says you pay more amount to stay and me booking through the oyo website
its tooo shameless service by the oyo company
so please take any action on this feedback
hotel name = dwarika oyo hotel, jabalpur, madhya pradesh...

Helpful

Found this helpful?

Write a comment

Address: Varanasi

Website: OYO Application

I booked a hotel for two days on OYO through OYO APPLICATION. When i called the hotel during check in time the receptionist denied me to check in and said "sir please book another hotel we can't provide u hotel", even though it was pre booked and prepaid.
It has led to my loss of precious time and causing me mental as well as physical harrasment, along with my money loss. I had urgently booked other hotel at very high price on urgency....

Helpful

Found this helpful?

Write a comment

OYO — Not able to provide hotel room during check in

Booking id PY5M1893

Booked a hotel in oyo 1 month back, during check in time the denied by giving reason like under maintenance, I was stuck for whole to find hotel and entire day got spoiled.

My expenses got increased and family also faced lot of challenge in travel.

I booked same 4 room for around 14k, and trip plan got spoiled...

Helpful

Found this helpful?

Write a comment

Address: kochi

Website: www.oyorooms.com

Booking Id: YTAY6105

date: 08/07/22

Booked a hotel through Oyo and while reaching the hotel to check-in, the hotel Manager decline us and asked for more money for rooms. and we are supposed to cancel that booking. and while contacting customer care there is no proper support from their side. they are continuously cutting the call or holding for long hours and there is also no refund from you. it's really a pathetic...

Helpful

Found this helpful?

Write a comment

I have booked my hotel by the oyo application.The booking was completely successful but when I visited the hotel, hotel owner said room is not available, as all rooms are allready full . Property manager said that please cancel your booking. so as per oyo policy i must get my payment back as i canel my booking but payment still not refunded in my account Please help...
My booking Id-RK547125.
Mobile number -[protected]...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: OYO 10522 Varcity Emerald ,31, 12th Main Rd, KEB Colony, Madiwala, 1st Stage, BTM 1st Stage, Bengaluru, Karnataka 560029

I'm writing to share the worst experience in hotel OYO 10522 Varcity Emerald, Bangalore. I had booked the hotel for 2 night's stay, from May 6 to May 8, 2022. I reached the hotel around 6 pm on May 6 and contacted the reception for the check-in procedure. The staff behaviour was very mean which didn't meet any OYO standards. The person allotted me the room and I checked into the room. The room condition was horrible as it seemed like, it...

Helpful

Found this helpful?

Write a comment

Address: 33, Namoli, knowledge park 111, noida, noida

Hello sir, this is rajat goyanar, my booking Id is ES1M9678, so i made a payment through app and reached to hotel but manager said they won't accept any bookings below thousand rupees and said both mine and this property aren't same but picture and address are same in app and this property and cancelled my booking as due to urgent need of a room I had to pay thousand rupees more for staying a t same hotel....

Helpful

Found this helpful?

Write a comment

Address: Katni

Website: Rohitsadhwani45@gmail.com

Booking id KRCA8843 and another Booking id KRCA8843 reach hotel manager doesn't allow to check-in and said rooms are full i cant give u room i paid the whole payment but still refund not received
Send u the payment screenshot also plz check and do the refund process
Thank you....

Helpful

Found this helpful?

Write a comment

Address: Katni

Website: Rohitsadhwani45@gmail.com

I book hotel through oyo my booking id is SVH89864 and second booking id is KRCA8843 hotel manager doesn't allow to check-in and refund also not process yet
Kindly refund my payment...

Helpful

Found this helpful?

Write a comment

I have stayed in Oyo life BLR1861 Kyalasanahalli for about 5 months and also vacated it on 9th June 2022. My booking ID is 165472 . They said that my security deposit will be reflected within 10 - 15 days but till now it's been 25 days, still not yet provided.
I have contacted the manager but he didn't responded. I have also tried contacting customer service, but the call gets cut automatically more often.

I have also...

Helpful

Found this helpful?

Website: www.oyorooms.com

My Name is Eldho Alex and I had booked a Room in OYO385 Townhouse Navya International for 6 days (20th May 2022 till 26th May 2022). Seeing the Terrible state the room was in, My Wife and I Checked out on the 22nd May 2022. As per the hotel cancellation policy, I would be charged for an additional days charge. I .e Total of 3 days charge should be payable by me and 3 days charge to be refunded to me .
After a few days I had received...

Helpful

Found this helpful?

Write a comment

In reference to my OYO hotel booking ID GUFL4370, i have logged complaint multiple times but have not got any resolution yet. I am mentioning the issues here below:

1. The hotel charged me 6797 at the time of check in though i had done the booking at 3499 earlier.
2. The rooms were not like as shown in photos. They were in pathetic condition. It had bad smell, dirty bedsheets, poor and bad mattress, dirty rooms, cockroaches...

Helpful

Found this helpful?

Write a comment