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OYO Rooms Complaints & Reviews

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3.7

Updated: Apr 11, 2025

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OYO Rooms reviews & complaints page 64

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Sir,
I booked a room through oyo app in the month of May (24/05/2022). For which I paid Rs 549 on OYO APP itself.
But I was charged an additional 1000 rupees at the hotel, for which I lodged a complaint with the service team of oyo. And I provided all the details to them (include extra payment recipet) from which I was told that I will get my refund in 7 to 14 days, for which I have not received the response yet And today it...

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Website: www.oyorooms.com/about/index.html

Fist time i contacted the oyo rep for booking for hotel arun cottage on courtallam on check-in 15/07/22 and check out 17/07/22 time is wrong so i closed the booking by cancelled the booking i got the payment and second time booking rep said wait for 45 min then rep said please contact back again i made a call to oyo again they let me wait to 55 min then say technical issue come back again called to book again book but his time rep agree for...

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Address: Noida

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings - QFQA4200

The issue that I have experienced was: I had booked OYO Hotel Noida Saffron International from the OYO app. My check in date was 1st July 2022 and check out date was 3rd July 2022. On arrival at the hotel I was told that the said booking is invalid as the hotel is not providing services/has shut down its services from...

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Address: Guragon

On 12th July i placed an booking by calling customer service they asked me to pay 604 online i paid they also confirmed the booking. I went to hotel and showed the booking information. They said they never have this kind of booking id in their side and they have a different one in my name and payment also is not made in that booking if which the hotel has. I called the customer service and property manager talked in oyo app the status of...

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I pre booked a room on 23/06/22 in haridwar, but when i reach at the hotel they ask for extra money after that i call the customer service they told me to pay the extra amount and told me they will refund the amount . They raised a ticket regarding this but until today i didn't received any money, even when i called at Oyo, customer service they just put my call on hold for 15 mins for transferring the call to other department after that...

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Tried to make a booking for Rooms on July 1st. Payment of Rs 1698/- was done on google pay. However, no Oyo booking id got generated. Called the Oyo customer service help. They either asked for a booking id which never was generated or told me that they would connect me to the service section or another department, and the connection never happened. It's been 14 days now and I would have called all the possible customer care numbers as many...

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Address: Mumbai

I raised this issue 5 days back and more than 72 hrs+ have passed already from last interaction, but still there is no update from oyo teams. I want to know the status of my ticket, Oyo rooms customer care is not picking up my number as well, I haven't got any call or response from oyo teams regarding my issue. Someone posed as oyo and scammed me for Rs 26000. It is the responsibility of OYO to maintain the integrity of customers.
It...

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Hi,
I had made a booking on 05-May 2022 for staying at Capital O 85404 Royal Splendid between May5 -May6 and made payment through Paytm wallet for Rs 679.
But I didn't get the booking accepted & booking ID didn't get generated but the amount had got debited. I re-booked for the same day through another payment mode and booking got confirmed.
To recover the amount made for first booking, I had contacted customer care...

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I was charged higher than the booking amount after calling oyo customer care no. They said to pay the higher amount at the hotel and after checkout they will provide refund and as said after chechout i called to there customer care no. And they initiated my refund amount which is of 900 rs on[protected]. They said it will take 7-14 days but still no refund has provided by them even no one is answering on customer care no. They are disconnecting...

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I have Booked one Room at Lucknow as mentioned Below.
On reaching Hotel at 9 PM they told all on line booking are cancelled because of low price.
I tried to contact OYO / Booking b.com but not connected as 10 digit PNR number is not updated in Tele Logger.
i have paid one day charge as updated by link
The details are Below
Dear Davesh Sahay Srivastava

Here are your Booking Details
__________________________________________________________________br...

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Address: OYO 36655 Lakshmi Residency R.P.Road, MDLB Colony, Hasthinapuram, Chromepet, 600064 Chennai, India

I recently booked a hotel through OYO with booking id JQ6M1669 . I paid amount for my stay in advance before my check-in . But when I reached the hotel the property manager denied me check-in. He told me that your booking is not valid as you need to pay extra amount apart from the total amount that I have already paid....

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I recently booked a hotel through OYO with booking id FX486697. I paid total amount for my stay in advance before my check-in via the OYO app. But when I reached the hotel the property manager denied me check-in. He told me that your booking is not valid as you need to pay extra amount apart from the total amount that I have already paid via the app. I tried calling the OYO customer care regarding the same and tried to shift to some other...

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His is regarding booking ID PI8L1225 done on Wednesday, 6th July 2022 which was fully paid for. It is to be noted that the date for which the booking was done was from 9th to 11th of July, 2022. Accordingly, I made calls from my registered number to the hotel regarding the status of the same. On the 6th of July, the hotel staff informed me that the booking status is not visible to them as of now and therefore, I called them once again on...

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Address: OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001.

On 9th July 2022, I booked an OYO hotel and paid online. My booking ID is DHT47679. But when I reached the hotel (Collection O 87564 Mgr Inn Puducherry) they said we don't have rooms free and also informed to OYO also. They told me to check other hotel, I refused to allow inside also, I was standing at road, Roaming every where to check in, I tried connecting with OYO customer care team [protected] they said this is not a service team...

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I booked a Oyo with booking I'd KQF94398, at check-in time property owner ask me extra 1000 rs, then I contact Oyo support executive and he said that paid 1000 rs and send me the invoice will initiate refund, I did same, it was month over but still it was not credited into my source account, when I call Oyo exicutive for my refund status they directly hang my call at middle of conversation after waiting 30 min on hold, it was a bad experience...

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I booked and paid online for the stay at OYO 86467 Hotel Balaji but was denied check in saying that they no longer accept payment via OYO as online booking is cheaper and isn't profitable to them. They denied giving the room even though I had paid at the time of booking only and no such thing was mentioned then. The manager instead of being helping, talked inappropriately with us and even when we made him talk with the customer care for getting...

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Address: Capital O 61292 Manyata Sterling

I had booked an oyo for the 1st of july 2022 for 735, Booking id: SURQ4994. When we arrived at the place early we were charged a total of 1300, when the policy says for early checkin you will have to pay 30% of the original price, which would cost a total of 956, I would have readily paid even 1000 but they were being stubborn and rude about it and also charged us this much, did not like the experience at all, it was horrible to pay that...

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Website: www.oyorooms.com

On 27 May, I booked an OYO hotel via OYO app and paid online. My booking ID is ZFWS1751. But when I reached the hotel they said we don't operate with OYO anymore. I tried connecting with OYO but there was no way to talk to the OYO executive. I had to pay hotel for stay. I was getting messages on OYO chat service that I should complain after 48 hours of checkout. I tried doing it and even mailed it to OYO but didn't get any response from them....

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Address: Newtown Kolkata

Website: oyo rooms

Booked 2 rooms for 4 people in OYO Amar Raj Palace. After reaching at the property they denied stay saying amount is low we can't give room for that amount also that booking was created by OYO staff over oyo helpline after denied entry at first hotel, they assured this time saying it won't happen again I'll book for you but same. After reaching and asking to cancel and refund my money they said it will be refunded in 7-14 days and sent email...

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Address: Block RA 194 , sector IV, Salt Lake City, Kolkata, West Bengal, Kolkata

Booking I'd - PAAA2446
HOTEL- Oyo Townhouse 195 Aarya Inn Salt Lake .
I have a booking in this Oyo on 10th July. After booking this room i have paid the total amount Rs. 648. But before check in Oyo suddenly send me a mail and there was pending amount show Rs. 364. I have contacted the Oyo, but no response from them. In the check in time, in the hotel, they said that there was pending of Rs. 364 . Then i again contacted with...

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Recent comments

Hi, we are worried to see the issues raised by you. This is not the level of service we aim to provide, and the experience you described are concerning and this surely needs&nbsp;to&nbsp;be&nbsp;check...

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