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OYO Rooms reviews & complaints page 63

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D
Deep44
Jul 17, 2022
Aug 1, 2022
This thread was updated on Aug 1, 2022
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Complaint to be solved

Website: OYO

RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: GB3W0488
Check-in (dd-mm-yyyy): 05/06/2022
Check-out (dd-mm-yyyy): 07/06/2022
OYO ID: HYD468
Booking Creation Source: OYO
Booking Status: Checked Out
Property Name: OYO 6664 Ritesh Grand
Property Code: 6664
Was the request raised within 48hrs (Yes/No): Yes
Cancellation or modification date on...
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skmehta5488
from Bokaro (Thermal), Jharkhand
Jul 17, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Money stuck at oyo

I placed a booking at oyo on 15th july 2022 for 2 nights but at the time of payment which I made through paytm it got credited to oyo's merchant but not showing in oyo app ..I called 100 times to customer support none of them helped ...my transaction is successful.....
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Charan36
from Karimnagar, Andhra Pradesh
Jul 17, 2022
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Refund of 2000 is Still not reflected in my account

Please Dont Play with me i am poor waiting for refund since a month pls refund the amount Booking Id RLJH1014 . Dont make Frauds Oyo please refund my 2000...
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A
ankur12345678
from Delhi, Delhi
Jul 16, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Denied full refund of the amount

I had checked in to the property on 15th july 2022. I was denied check in using the oyo app. Instead I had to pay the amount using UPI. Therefore I had to cancel the booking from app. Since it was not my fault, I need the full refund of amount. booking Id VY9Z1510...
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Nikhilmishra123
Jul 16, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Regarding to refund

I booked and paid online for the stay at OYO 82788 Hotel knight view but was denied check in saying that they no longer accept payment via OYO as online booking is cheaper and isn't profitable to them. They denied giving the room even though I had paid at the time of booking only and no such thing was mentioned then. The manager instead of being helping, talked inappropriately with us and even when we made him talk with the customer care...
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karansoft77
Jul 16, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Oyo not given me any response

Hotel takes me extra amount and after given all bill to oyo they told me within 14days you will receive refund but still refund is not received and now they cant contact to me and they not given me any response over Twitter. My booking id is OVCE1273. And mobile number is [protected]. Please do the needful...
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uditbhaska
Jul 16, 2022
Jul 23, 2022
This thread was updated on Jul 23, 2022
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My refund request isn't processed

Address: Guwahati

I booked and paid online for the stay at OYO 78404 DS guest house but was denied check in saying that they no longer accept payment via OYO as online booking is cheaper and isn't profitable to them. They denied giving the room even though I had paid at the time of booking only and no such thing was mentioned then. The manager instead of being helping, talked inappropriately and arguing with us and even when we made him talk with the customer...
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Manishrmk
from RANCHI, Jharkhand
Jul 16, 2022
Jul 20, 2022
This thread was updated on Jul 20, 2022
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Regarding not getting refund

I have booked a oyo in Ranchi for 30 june -1 july. Booking id - L66I7409
Amount -1416
The hotel charged me extra Rs500 and they promised me to refund it in 7-14 days
Now It's already been 15 days.. Neither they provided me my refund. Nor they are accepting call in their so called helpline..
Oyo did not provide me refund
and no reference number. So I can't contact my bank.
Please help me to get...
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gowtham Justin
Jul 16, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Refund amount not received yet

Address: Gurgaon, Haryana, India

I made a transaction for booking a hotel via oyo rooms on 15th july 2022 with transaction amount of 436/- (436 from Paytm payments banks from Paytm ). I cancelled the booking on the same date (15th july 2022) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could...
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Saviiii
Jul 16, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Charged extra money at check in

I booked an Oyo hotel and paid online after that when I reached hotel the person at reception charged me 600 extra and said you will get this money in Oyo wallet ...since I paid online I can't cancel as I won't get refund and now I had to pay 600 extra it's wrong strategy ...you are cheating your costumers ...and the money I got in Oyo wallet is of no use as it shows this money is not applicable on this property likewise...so Oyo fooled me...
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Sanipc103
from Hojai, Assam
Jul 16, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Refund of advance payment of 1331 for a oyo room which was canceled by the hotel

I Mr.Sani Pandit booked two room on 12 July 2022 at Capital O 14174 Good Luck Residency Hotel, House no 110 Hatigaon Bhetapara Road Guwahati Assam with booking Id#VJ648024 with advance payment of Rs. 1331. Later on the Hotel owner canceled my booking stating too less amount to be booked. I then called the oyo call center, on the same date they assured me that they have processed a refund from their end. But I have not received any refund...
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Kavin Muruganandam
Jul 16, 2022
Jul 16, 2022
This thread was updated on Jul 16, 2022
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Scammed Money For A Room That I Didn't Check In

Address: OYO Rooms India

On 11 th of July I Booked A Oyo with booking id DVJS6311 in my number[protected], When I approached the oyo for check in I was denied check in as the hotel owner said that the tarriff is not acceptable and i wad in roads and when I demanded a refund, i was only given 50 INR, I had a lot of losses that night and the following day because of oyo, oyo needs to compensate and give my money back...
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J
Jajabor
Jul 15, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Refund not initiated after 14 days

I have book an oyo on 19th june against the booking ID : UGB65353 . When i reached their, rooms were not available due to construction and they didn't allot the rooms. Your oyo executive tried to make another arrangement for the stay at that time but was unsuccessful so he initiated refund process. Now its been more than 14 days no refund was initiated. I am attaching down the mail provided by your executive for the redund he was to process....
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Manali Bhattacharya
Jul 15, 2022
Jul 15, 2022
This thread was updated on Jul 15, 2022
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Booking cancelled but Refund not received

Website: www.oyo.com

My paid booking on OYO was cancelled 1 day before start date of booking as per OYO policy. The app says that cancellation is as per OYO refund policy and full refund has been initiated. It has been more that 14 days and the money has not been received yet. All attempts at contacting OYO have failed as the IVR doesn't provide any information and customer service always redirects to IVR . Bank says refund has not been initiated by merchant....
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Dhaneshmonds
Jul 15, 2022
Jul 30, 2022
This thread was updated on Jul 30, 2022
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Refund is not credited and representatives are not responding on it.

Address: Oyo India

I booked OYO room on June 5th and Hotel asked for extra charges and I called OYO customer care and got guidelines asked to pay at the hotel then will get the refund in 48hrs after checkout. After 1 month also there is no reply. Please refer the attachment...
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rita bagul
Jul 15, 2022
Jul 22, 2022
This thread was updated on Jul 22, 2022
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Refund not received THAT is over

I had paid extra cash amount to oyo property as property manager denied for check in he had some terrif isuue, for check in after asking by oyo agent I paid to property manager as agent said we will refund you that extra amount on checkout, even after 15 working days my refund is not received, I have call to service team so many times I have send them so many emails but still can't resolve my refund issue...
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ashishsingh15
Jul 15, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
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Refund Regarding extra amount paid at hotel

I pre booked an oyo room on 23/06/2022 in Nagpur through oyo app, but when i reached the hotel they asked for extra money to stay. Immediately i called customer care of oyo and they told me to pay the extra bill for now and later i was assured by them that the extra amount will be refunded within 7-14 days. After checkout i raised a complaint by calling customer care. they initiated the refund process as i was told after sending them my bank...
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prathams64
Jul 15, 2022
Jul 15, 2022
This thread was updated on Jul 15, 2022
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Refund not received for booking and paying excess amount

This information isbregarding my booking the hotle manager denied the chack in as according to him i booked the room online in very cheap price which was not what he charge ofline so the costomer care girl of oyo talked to him and she told me to give him the extra amount that is is asking oyo will refund you your money back 1240 which you are giving extra in cash and ye emailed me the same thats why i paid him the money and after checkout...
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Murali krishna 799
from Nellore, Andhra Pradesh
Jul 15, 2022
Jul 30, 2022
This thread was updated on Jul 30, 2022
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Booking id :- Y1NU5465 Not given room after paying the amount in online

Hi Murali Krishna, Due to unavoidable circumstances, we need to change* your booking Y1NU5465 to another hotel.
Click on https://oyo.ac/oKcbZfL to select new hotel. We're sorry for inconvenience caused.

For any concern, click https://oyo.ac/FQfbZgo.

Thanks for choosing OYO.

The above i received was on after 1 day of my booking . This how worst the oyo is .
I booked the hotel in...
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Charan36
from Karimnagar, Andhra Pradesh
Jul 15, 2022
Jul 17, 2022
This thread was updated on Jul 17, 2022
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My Refund is not reflected in my account even after a month

We booked an OYO in Mumbai The Property manager denied us to give a room by asking amount extra to be paid by us . I called Customer care they said total refund will be initiated for 2445 they send 445 and remaining 2000 is pending till now i didnt get my refund they said we have initiated the refund but i didnt get today is 15th July and my refund was initiated on 18th june
Booking ID RLJH1014...
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