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OYO Rooms Complaints & Reviews

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Updated: Jan 1, 2025
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OYO Rooms reviews & complaints page 66

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S
sanjaysanju
Jul 10, 2022
Jul 19, 2022
This thread was updated on Jul 19, 2022
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The hotel reject the check in but oyo not refund the online payment through app

Oyo services day by day going scam, i booked hotel 2 times one is from app and one is from customer care represtitive but she booked my hotel behalf of me and ask to pay the amount via online i done evrything and after reaching hotel, hotel ask me not to give any room because of online payment and denied for check in
Booking id is VOPB2711 & SG4M6267 I want my money refunded back asap...
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Vamsi_10
Jul 10, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
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Money deducted from Card but Booking not taken place

I had tried to book oyo room from Oyo Mobile App and paid a amount of Rs 651/- and booking had not Confirmed I'm trying to explain Customer Care they not even responding properly to resolve my issue.
I need my amount to be refunded....
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Harsh4mail
from Bengaluru, Karnataka
Jul 10, 2022
Jul 11, 2022
This thread was updated on Jul 11, 2022
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Made booking in many hotels and all are denying

Address: Bangalore

I booked all hotels rooms with help of you agent, specifically asked them to book the hotel with available rooms .

Booking id -RHM06492, RHV95462, OP602529,

Been talking to agent for 6 hours, No proper Resolution by oyo rooms,

Just taking money from customer saying pay online pay online and after paying, property doesn't have room .

This is so much mental pressure to customer...
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mkstyle
Jul 10, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
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Check-in Denied and Didn't refund money

Address: Hotel Midtown inn trimbakeshwar, Nashik

On 3rd July i booked a hotel from OYO app and when I reached hotel for check-in they denied for check-in and said couple restrictions issue. They said we can't give you room and after that they said u can cancel your booking as I we are not providing u check-in. So I cancelled the booking with the help of customer care and OYO customer said me whole booking amount refunded on my bank account within 7-14 days. That's really bad Thing that...
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IQBAL C M
Jul 10, 2022
Jul 16, 2022
This thread was updated on Jul 16, 2022
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After booking confirmed increase charges and also asking money in hotel

Address: Chakkungal house, house No.1161C, kochi Kerala

It's very worst service I have ever seen Oyo rooms booked (paid ) confirm before 4-5 days
Checking day it's prize increase to 2000 more also asking there tip seperate in counter when check in

I need to refund the booking amount
Booking Ref.RFHJ5659/Prize increase after booking confirmed
Waiting for your reply and respond

Iqbal C M
[protected]...
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Manishasinghshshsh
from Kolkata, West Bengal
Jul 10, 2022
Jul 15, 2022
This thread was updated on Jul 15, 2022
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Didn't refund amt of canceled hotel bookings

Address: Kolkata

I have booked a hotel via oyo room and make paymt at same instant bt when reaching hotel they refuse to allow us and while making call to oyo they totally ignore and don't help us to listen abt refund amt...keep call on hold for 20min without responding. Alot of call msges mails for this bt they don't listen or give reasonable response....
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dp25977
from new delhi, Delhi
Jul 10, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
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Complaint for not refunding by amount after cancellation

Yesterday I have booked an room from Oyo app. Then I have called to customer care for the details of early check-in, he said that firstly you have to pay an advance payment then we can arrange for early check-in. I have paid rs 788 with the provided link and then I have called to hotel owner (as guided by Oyo executive) that he will not consider that booking bcz the minimum hotel room charges is rs 1200.
Then i again called with customer...
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sahil2504
Jul 10, 2022
Jul 11, 2022
This thread was updated on Jul 11, 2022
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Charged extra at the hotel

I had booked a room at OYO townhouse 76100 hotel diamond in Vasundhara Ghaziabad. The price on the app while booking was 762 but the hotel on arrival said they won’t let me check in at anything less than 1300. This is extremely unprofessional of oyo. Had raised complaint about the same but their is no proper customer support from oyo. This is extremely unprofessional and unethical....
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Anwarme
Jul 10, 2022
Jul 12, 2022
This thread was updated on Jul 12, 2022
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Checkin denied by hotel refund not received yet

Address: Oto

Checkin denied by hotel … unable to teach OYO . Booked another hotel still not received the refund...
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Saptanil Chatterjee
Jul 9, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
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I was wrongly charged extra

I was charged INR 800 just for dirty bedsheets, and the room i was in didn't match the photos from the app, and it was suffocating amenities weren't working properly, washroom was unhygenic and damaged ....
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animeshbose91
from Durgapur, West Bengal
Jul 9, 2022
Jul 12, 2022
This thread was updated on Jul 12, 2022
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Property owner did not recognize my paid Oyo booking

I choose OYO Wonder Bay resort at Mandarmani for 2nd July to 3rd July. I paid Rs. 576/- as half payment and (after a long hassle) I got payment confirmation. But when I reached that property with my family (having a one year old child) the boy at reception told me that there was no vacant room and he told OYO Room intentionally overbooked the hotel and he advised me to go to other hotels. Then I called OYO Room customer service and there...
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Salam Salih
Jul 9, 2022
Aug 24, 2022
This thread was updated on Aug 24, 2022
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Booked the Hotel which is shut - Refund

Address: OYO84750 / Hotel Sea Panorama, Vihour, Murud, Maharashtra

OYO84750 / Hotel Sea Panorama,
Vihour, Murud, Maharashtra,

Booking ID N7UG4505
Date : May 28, 2022
3 Classic Room
Payment RS 4982

On 28 May we booked the above-mentioned hotel room through OYO Customer care no [protected]. and the payment has done through UPI. The payment was confirmed by OYO Support team,
When we reach OYO84750 / Hotel Sea Panorama, at 11.45 pm, we found...
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Kritika Bhatnagar
from Allahabad, Uttar Pradesh
Jul 9, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
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Difference in price of hotel room

I booked my room through oyo townhouse
Below is the details
Hello[protected],
Your stay at OYO Townhouse 596 Hotel KG Estate has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 2 Classic
Number of guests: 2
Address: 1, 2, H 1-2, SL Marg, Lal Bahadur Nagar Jaipur, Jaipur
Map link: https://bit.ly/33fS0D5
Reception:...
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scorpadi94
from Agra, Uttar Pradesh
Jul 9, 2022
Jul 9, 2022
This thread was updated on Jul 9, 2022
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Regarding refund - booking ID SCZC6346

I have booked the room in amritsar on 8th July at 7.30 AM at GN pride hotel (booking ID - SCZC6346) where I paid the full amount of Rs.1708. but due to issue on property we cancelled the booking at 8.34 AM where we were eligible for 100% refund as per oyo cancellation policy. Since then, we are trying to trace oyo team for refund but no one is responding nor they are providing any resolution. Also, no update is show on APP. Please help to...
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Anvesh poda
from Hyderabad, Telangana
Jul 9, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
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Refund not received, property wants me to cancel the booking.

Website: www.oyolife.in

I booked 3 rooms in oyo with 1400 and when i went to the property at 12:30AM they ask me to cancle the booking and and not accepting the online payments. And they don't let us to check-in, i waited there on road with my family and i didn't find any other room at that night. And when i cancel i only get 90rs instead of 1400 what i paid. Please provide my full Refund.
Booking Id: O5UU8572...
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Nihith Penumadi
Jul 9, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
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Hotel management rejected my check in

Address: OYO 74972 , Plot No.34, Central St, Shivaji Nagar, Bengaluru, Karnataka 560001

I have booked a room in Oyo rooms/Agoda on[protected] in OYO Flagship 7558 in Bangalore city. I have already paid amount in prior to check-in. When i reached hotel after hectic 10 hours journey, hotel people rejected my check-in as they dont entertain online bookings. They asked me to pay extra amount instead i already paid the amount in oyo bookings. When i asked about it they said to complain oyo rooms customer care and talked very rudely....
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A
Aatmaye
from Allahabad, Uttar Pradesh
Jul 8, 2022
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Regarding refusing to give hotel room

Address: Main road, Keshar nagar, barra World Bank saket nagar kanpur

Worst hotel there charges extra charges on visiti and if you are not gives extra charges then he say you can cancel your booking...
and he tell you come directly visit on my hotel. and he say do not use another reshources for booking hotle.
So here the risk of your privacy is high, I will not advise anyone to go here
My booking ID is J51W3458
Hotle shree Capital O Oyo 85681...
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Aatmaye
from Allahabad, Uttar Pradesh
Jul 8, 2022
Jul 9, 2022
This thread was updated on Jul 9, 2022
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Oyo rooms is not solve my compliments to hotel hotle shree 85681

Address: Main road, Keshar nagar, Barra world bank saket nagar kanpur

Worst hotel there charges extra charges on visiti and if you are not gives extra charges then he say you can cancel your booking...
and he tell you come directly visit on my hotel. and he say do not use another reshources for booking hotle.
So here the risk of your privacy is high, I will not advise anyone to go here...
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AKhamaru95
from Kolkata, West Bengal
Jul 8, 2022
Jul 14, 2022
This thread was updated on Jul 14, 2022
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Refund for money

I have booked a oyo in Kolkata for 1st -3rd july. Booking id - EHL66935.
Amount - 2420.
The booking got cancelled due to hotel issue.
Now It's already been 7 days.. Neither they provided me my refund. Nor they are accepting call in their so called helpline..
Oyo did not provide me refund reference number. So I can't contact my bank.
Please help me to get my refund.
Very very bad customer experience....
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priyansh123
from Mumbai, Maharashtra
Jul 8, 2022
Jul 11, 2022
This thread was updated on Jul 11, 2022
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Refund not credited -J6XI6674

I booked a hotel through Oyo app 16 days back but didn't got the room as the manager said that the rooms are full . I called your executive and he told me that the refund will be credited within 14 days(he even emailed me on my registered mail id ) .It's been more than 14 days now still my refund isn't initiated . I even tried to call your customer care number but got no help from their end.My booking id is J6xi6674.ticket id -5737811 Please...
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