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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com
1.5
Updated: Dec 5, 2024
Complaints 724
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210
Unresolved
514
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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 13

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A
a Ananya
from Delhi, Delhi
Dec 30, 2019
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charges money for paper bag

Address: Saket, New Delhi, Delhi, 110017

Dear sir,
This is in reference of above-mentioned subject, I have done my shopping worth Rs. 7000 from shoppers stop, at the counter when I ask for carry bag they charge for Rs.7 for the same. Apart from this, when I hestitate to give, sale agent argue with me that you have to give this. This behavior is in tolearable and why they charge money for paper bag, as in our India our PM already make free carry bag. I request you to resolve...
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J
Joegeorg
from Bengaluru, Karnataka
Dec 22, 2019
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credit note service

Address: #2220, 17th A Main,5th Cross, 2220, Bangalore, Karnataka, 560008

Hi team.. I received a credit note from your store at royal meenakshi mall, bangalore worth 2000 rupees. I enquired with the store for purchase against the note and they told me it has expired. I was travelling on work and was not available in bangalore and hence couldn't purchase earlier. For this very reason i did demand a cash refund against the damaged product that was sold to me initially but they insisted i take a credit note.
br...
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A
Asit Debbarma
from Chennai, Tamil Nadu
Dec 17, 2019
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returning of the product no.168198180. caution cover.

Address: ShoppersStop KolkattaDC,Jalan Industrial park,NH-8Bombay Road.Mouza-Bhagbatipur.p.o.sankrail,Dist Howrhakolkatta-711302., 799001

I want to return my product caution cover no.[protected]. Awb no.[protected]. Product no.[protected]. Awbno.[protected]. The size of the product is too small does my fit my caution. Please help me return the product mention above n refund my money. There is defective in colour and not as appear in the screen. Im completely disappointed with the size n colour as well as the quality....
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H
harssha dashore
from Pune, Maharashtra
Dec 8, 2019
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charging for shopping bag

Address: Westend mall Aundh Pune, Pune, Maharashtra, 411057

This is not fair that when stores are charging for bag as people are going for shopping. Bag should be free of cost. This is the complaint i am raising against every store like life style, shoppers stop, pantaloons and max etc. Please take necessary action and aware to people about it. I asked there about bag but they ignored and had no words to say. I had to pay for bag. This is many times i paid but i aware when i got to know about the...
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G
goen
from Mumbai, Maharashtra
Nov 26, 2019
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fossil mens gen 4 explorist hr stainless steel silicone touchscreen smart watch

Address: Akola, Maharashtra, 444001

I have returned the product on 18th september that is the very next day i have received that product but i did not get refund till today.
I was not satisfied with the product and then today also they told me to accept the product as they have reshipped the same.
Its been more than 2 months i have been taking multiple follow ups each & everyday.

As it was clearly mention in exchange & return policy of shoppers...
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P
prashantconsumer
from Anand, Gujarat
Nov 25, 2019
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product refund not received.

Address: Indore, Madhya Pradesh, 452010

Hello sir.

I ordered a jacket, returned it very next day.

Received a sms from shoppersstop that my refund has been iniatiated.

Then too, after so many days, i havent receive my refund.

Today, they are showing on mobile ap that my amount has been refunded to my bank account.

But i havent receive any amount yet.

My order no.[protected].

Kindly...
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P
prashantconsumer
from Anand, Gujarat
Nov 2, 2019
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order, exchange and fraud refund

Address: Indore, Madhya Pradesh, 452010

Hello,

I ordered jacket from shoppersstop.com, mobile app.

They delivered jacket, i paid total amount, due to size difference, i requested exchange, they picked up next day.

Then in 10 days duration, they didnt send sms and email, then i called them, they said they have put my case in priority.

Then all of sudden today, 02/11/2019i received email that "as per my request, they converted...
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A
akshaychourasia
from Delhi, Delhi
Nov 1, 2019
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flying machine cargo color fades

Address: 4 Bank Colony annapurna road, Indore, Madhya Pradesh, 452009

I have purchased a cargo (Flying machine) 6 months ago, now its color is fading. I have visited shoppers stop regarding this they said we are unable to replace because we have only 3 months if any defect.

So if any product started losing its quality after 4 months then what should we do.

Now i think i have to stop shopping from shoppers stop....
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R
R. M3lo
from Mumbai, Maharashtra
Oct 29, 2019
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fake perfumes

My order no is.[protected]. I ordered branded perfumes.. Versace, ck, salvator ferragamo... All perfumes were duplicate. All of them had same smell, headache inducing/ cheap agarbatti like. Highly disappointed. Didn't expect such deception from a reputed website. And conveniently, there is no return service on these products. Why do they have to con people for few thousand bucks! I don't understand this cheap mentality. Never ever going to...
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Raavi Vishyati
from Bharatpur, Rajasthan
Oct 18, 2019
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non returning of shoes

Address: 178 Battalion , BSF, Baad, Mathura, Uttar Pradesh, 281006

Sir, i have purchased mens leather silpon loafers shoes on 14 oct 2019, but same doesn't rec'd as per my requirements, i. E. Size, color or quality is not up to mark or as per required. Now the same want to return. Hence, direct rep of shoppers stop online shop to collect the same from delivery address and also direct return my payment immddtlty. Regard...
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M
Monty H
from Mumbai, Maharashtra
Oct 17, 2019
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order not delivered

Address: मंदिर वाली गली हाउस नंबर ३२५ नियर विनायक हॉस्पिटल सेक्टर २७ नोएडा, 301201

मैंने एक ऑर्डर किया था 4th of October
को ऑनलाइन अभी तक नहीं मिला। क्यों????

इसके लिए मैंने 10-15 बार कस्टमर्स केयर में कॉल की लेकिन कोई रेस्पॉन्स नहीं जब भी कॉल करता हूं कल डिलीवरी...
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K
Khushboo Fatima
from Mumbai, Maharashtra
Sep 18, 2019
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wrong products delivered

Address: Plot no 11 road no 8 Shri Krishna nagar, Patna, Bihar, 800001
Website: Khushboofatima786@gmail.com

Mujhe wrong products delivered kiya gya h.plzz refund my money... Maine kurti set order kiya tha ar ghatiya type ka saree delivered kiya gya h... Order no. CoL9302 plzzz help me mai kal se hi message bhe rahi hu pr koi response nahi mila abhi tak...Uska tota price 2750 hai... Mai bht pareshan hu kl se plzzz support me to solved my problems...Abhi tk koi bhi response nahi kiya gya h... Plzzz reply me fast......
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S
Sukanya Deogam
from Mumbai, Maharashtra
Aug 31, 2019
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delay in delivery first, not cancelling, not refunding

Address: Ranchi, Jharkhand, 834001
Website: shoppersstop (application)

Order id[protected]
I placed an order at shoppers stop in their app and paid a sum of rs1218 on 13/08/2019. There were three items on the list, of which one was cancelled at their own ends. I was charged 499 for the item that they cancelled but i was refunded only rs289. I waited for over two weeks for the other two items but no one called, no one delivered. The toll free customer care number is useless. No one picks. Only once someone...
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F
flytosumit
from Noida, Uttar Pradesh
Aug 30, 2019
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order return initiated but product not picked up and refund is blocked

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered a pair of shoes through shopperstop online app and it got delivered on aug 7. On same day i initiated return as it didn't fit me well and waited for product to be picked up. After waiting for a few days, i called up customer support and was assured that it will be done in 48 hours. Nothing happened after 3 days, i called up again and got assurance that it will be done in 3-4 days. I kept calling and dropped emails as follow-up and...
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J
Jyoti Bhoite
from Mumbai, Maharashtra
Aug 27, 2019
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disappointment

Address: Mumbai City, Maharashtra, 400067

I had order online items. Twice that was cancel. I requested to send me item with different color which is available on site. No positive response. They offered me 200 rs voucher which is of no use as i ordered item with 70% off.
Manager from mumbai branch malad was very rudely handle this which is not acceptable.
Very annoying experience.
Jyoti bhoite...
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G
garii15
from Ahmedabad, Gujarat
Aug 26, 2019
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placed order on 9th august, today is 26th august, product still not dispatched

Address: Mumbai City, Maharashtra, 400056

I had placed an order for puma shoes on 09th august'2019, order id[protected]. I called for follow up on 13th august, stating that the product is still not dispatched, customer service executive mentioned that it is procured & will be dispatched within 2 days & provided me a request id. I followed up again on 23rd august, customer care executive said we need 2 more days to resolve your issue. When i asked them to connect me to higher authority...
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M
Munish Sood
from Mumbai, Maharashtra
Aug 23, 2019
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iam complaining about the money not received back on purchase and return of women party wear sandal

Address: C/O MUNISH RESORTS, MANDI, HP, 175001, Mandi, Himachal Pradesh, 175001

We have ordered womens party wear buckle but did not find it comfortable and returned it immediately. Your agent picked it up from our residence. But we have paid 1150/- (Did not know the exact amount but it was nearing this). We have not yet received our money back thats the only issue. We request you to kindly remit our payment at an earliest in the following bank account. The order no of the product and awb is following.
Awb:[protected]br...
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N
namitaster@gmail.com
from Mumbai, Maharashtra
Aug 22, 2019
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payment charged on the carry bag

Address: Man pasand plaza, c scheme, Jaipur, Jaipur, Rajasthan, 302001

I went to the Shoppers stop based in C scheme, Jaipur. After buying a t-shirt your cashier asked me to pay for the carry bag. On telling him that as per the new guidelines he is not suppose to sell the carry bag but boldly he said that I can raise the complain as he is not selling the bag with the shoppers stop logo. Told him he is not suppose to sell any. I am telling the same to you to take it up and stop selling the bags. The cashier name...
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M
muzi123
from Kolkata, West Bengal
Aug 21, 2019
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applied for membership

Address: Kolkata, West Bengal, 700014

I had applied for a membership card on 23/06/19 against my mobile number [protected] card number issued to me is [protected] md muzaffar hossain cash memo no:1575 store :00128 register:127 till no:36703 cashier :7036703-amit mazumder, on 27/7/19 i visited shopper stop elgin road and made a purchase of rs 3004/- and given my mobile number as my membership number but the staff our their said that my number is not valid as i paid rs300/-...
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M
Meenal Tyagi
from Noida, Uttar Pradesh
Aug 19, 2019
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complete refund not received

This is in regards to my order no[protected]...one purse out of 6 items has been cancelled from your end ... and I did not receive complete refund of this product.
I ordered this product for Rs.1375/-. After repeated calls at your call centre I got a birfurcation of the products which does not satisfy my query.
2 products out of that were at 55% but price charged does not satisfy the criteria.
I need my compelete refund.....
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