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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

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210

Unresolved

514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

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Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 11

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Address: Suchitra, Hyderabad

On 11th November 2020 I have been to shopper stop in manjeera mall located in Hyderabad and had a terrible experience. ... (I am a Dialysis patient )...it was almost empty at the cash counter by the time we finished our shopping and there were 4 staff members at the cas counter and there was only one lady standing before us but they made us wait for about half an hour .inspite of me asking them to do our billing in another counter the response...

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I had ordered skagen watch..but i received another product..i want my refund..when you wil proceed it...

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Not sure how the ShoppersStop Customer Care process or online orders are handled and why they arent heeding to reported issues.

I had placed online order for 3 quantities of 'Embroidered Sheer 2 in 1 Window Curtain' of same color (Green mix), design, brand, pattern and material on 23rd September 2020. Order number is[protected]. Total amount paid: Rs. 2848.50.

On 28th September 2020 the order was delivered. Since...

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I'm really surprised with shoppersstop policy,

I bought Ray-Ban sunglasses unisex, but delivered kids size(not returnable), I called customer care and logged a complaint with pics, after 2 weeks of follow up finally they arranged return and refund, return pickup is done and I don't know since last 7 days it is still in transit, sometime it shows pune, chennai & Bangalore as destination.

Refund will be done after...

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Address: ShoppersStop, DB City Mall, Bhopal

Respected Body,

I got 2 perfumery products which are completely fake. I have genuine versions and I compared both of them.
Both perfumes are complete fake. I also compared the boxes which are completely different from the original one.

Product 1:
Dolce & Gabbana Light Blue Intense 50ML - Rs. 3393
Purchase Date: 18 Oct 2020
[Invoice attached]

Product 2:
Versace...

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Dear sir/Madam, I have received a message to avail SS250 EXTRA OFF on shopping above 3500/- on 27.10.2020 and went to shopping at your Begumpet Store(103) on 18.10.2020 and billed for Rs.5398/-. I had shown the same message to cashier (7063326 Askul Arun) to avail 250/- Off. But they not reduced the same in my bill amount. Kindly verify the my bill and refund the amount of Rs.250/-
Regards, Sridevi Vasireddi
Customer No.[protected]br...

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Purchased a product through online portal of Shoppers Stop 25 days ago still there is no revert on the product. My order number[protected]. Since past 25 days i have been sending emails on which i get an standard revert saying that we have to taken your complaint and we will revert asap. They give an complain number which is CAS[protected]F4T0N7. Would appreciate if someone can revert with proper answer as to when my product would be delivered...

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Please escalate this complaint and resolve it on top priority.
I am expecting refunds for below 4 items immediately -

1. Order #[protected] SKU[protected] Rs. 494.7 - Refund issued mail received from shoppersStop but no refund has come yet to my bank account.

2. Order #[protected] SKU[protected] Rs. 78.4 - Refund issued mail received from shoppersStop but no refund has come yet to my bank account. br...

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Website: Shopperstop.com

My order id is #[protected]. I had asked for refund into my bank account to the customer executive of shopper stop and to my surprise it was credited into my shopper stop wallet. Since then i had emailed and called numerous times but all in vain. It has been two months and they just don’t transfer into the bank account. Calls are not responded most of the times and emails are responded with a positive note but nothing seems happening.br...

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Address: Trilochan bhawan mallagorakhpur Haldwani Nainital Uttarakhand 263139

I have ordered a top from shopper stop but at the time of delivery I have received pants.

Order no.[protected]

And their is no complaint number in this site

Please let me what is the issue....

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Address: Shopperstop

I have applied 1500rs worth coupons and amout didnot reflected into my shoppers stop account...

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I am writing with respect to the online shopping done through shoppers stop. I have made a purchase from the website. The amount is debited from my account but i have not received the order number nor confirmation.

I have made payment through credit card. An amount of inr 3000 has been deducted from my account and shoppers stop has neither confirmed the order nor responding to my emails....

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Address: Palladium, Phoenix Mall, Chennai.

Website: www.shoppersstop.com

I purchased two watches both valued around inr 10, 000 on two consequent days.

On both days, although after explicitly asking about eligible offers, i wasn't provided enough information at the billing section.
They weren't willing to listen properly and at the same time, they didn't give me the exact information that i asked them.

I'm at a loss of minimum inr 2, 500, since i was billed by unqualified people.br...

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Address: Bangalore

My return has not been picked up while I have initiated the return request on aug 2nd, it is 40days now plz initiate my refund or I will move to higher management...

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I made a transaction of rs 4772 on 21st aug at 11:44 am which failed during processing but my money got deducted from hdfc credit card for which i had complained to hdfc, but they mailed me that tid[protected] with auth code 035074 was successful from their end.
So i request with you to look for the failed transaction and refund the amount.
Pfa the mail from hdfc...

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Address: Shoppers Stop,Andheri West

On 1st september, 2020 we asked for water at the andheri shoppers stop watch counter and ladies ethnic wear counter but no water was served... After shopping for 6hrs at shoppers stop and a big amount of money spent we can atleast expect a bottle of water to be served!!
The staff was not at all helpful, they did not have sufficient knowledge of the products, the washrooms were very dirty....

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Why am i not getting my refund for order id. id:[protected] placed on 1st june 2020. Its been more than two months since i have placed the order everyday customer care representative give false replies. Following are the complaint numbers how many more complaint should i register for my refund. If someone buy anything from the store and not pay for it than he is theif than what are you people you have received the product back to you and...

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Shoppers stop is the most ridiculous online website to shop from. I ordered a watch worth rs.8000 which got cancelled, now they are not giving back my money nor replying to my emails whereas status is showing refunded, such a fraud website. Its been 1 month and i am still waiting.
Order id:[protected]...

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Address: Shoppers Stop Limited Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400 064

Website: www.shoppersstop.com

Had ordered a product on 14 may and paid the full amount. Received an email from shopperstop confirming the order. The order no. Was assigned as[protected].

Out of the three products ordered, one was delivered but 2 products remained undelivered till date.

Raised concerns, requested - at first a case number was assigned - cas[protected]h3f8q8 crm:00019603 on june 16, 2020.
But there was no action taken and...

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Shopper's stop
I have been informed via mail and message that two of my orders have been cancelled, after almost a month and regular queries. Would like to know about the amount i had paid for the order.
Where did the amount go, its not being reflected anywhere in my profile.
Kindly, for once seriously look into my request and don't be disappointing this time.

I have been following up with your team consistently...

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