ShoppersStop.com Complaints & Reviews

I had initiated an exchange on order #[protected]. The product was picked up on 26 Oct 2020. I did not get any update from them after pick-up. I wrote to customer care on 7 Nov. On 12th Nov they informed me that my requested exchange item is not available and they will initiate a refund in the SS Wallet. I asked them to refund my money to the original mode of payment. They have not refunded the money back yet. It is not available on the SS Wallet either.

I reached out to customer service via ph. The representative said that I will get a link in my mail to update my bank details within 48 hrs for refund money. I haven't got any mail even after 3 days.

They create a ticket every time I speak to customer care:
CAS[protected]V4W4M8 CRM:05479425
CAS[protected]P3N3J9 CRM:05470343
CAS[protected]H8R9W8 CRM:00012662

They always give automated responses. The product amount is 899/- This is a total scam. They have received the product back and not refunding the amount to my original mode of payment. A total fraud website.

On 11th November 2020 I have been to shopper stop in manjeera mall located in Hyderabad and had a terrible experience. ... (I am a Dialysis patient )...it was almost empty at the cash counter by the time we finished our shopping and there were 4 staff members at the cas counter and there was only one lady standing before us but they made us wait for about half an hour .inspite of me asking them to do our billing in another counter the response was very rude and I came down to another counter where nobody was there had to wait there for another 20 minutes and then I went to customer desk service to lodge a complaint and I don't know if they hav even taken note of it...it was a pathetic behaviour from staff waste of time and as iam a dialysis patient its been a distress altogether

I had ordered skagen watch..but i received another product..i want my refund..when you wil proceed it

Not sure how the ShoppersStop Customer Care process or online orders are handled and why they arent heeding to reported issues.

I had placed online order for 3 quantities of 'Embroidered Sheer 2 in 1 Window Curtain' of same color (Green mix), design, brand, pattern and material on 23rd September 2020. Order number is[protected]. Total amount paid: Rs. 2848.50.

On 28th September 2020 the order was delivered. Since one curtain was of different color, upon calling customer care ([protected]) within few minutes of receiving the order (11:07 PM), exchange process was initiated.

On 29th September 2020, the courier guy was handed over the whole order in the same package (all 3 curtains). After writing multiple times, only an acknowledgement was being sent by them. Numerous phone calls made to CustomerCare also were answered and was always told that a feedback would be provided within 48 hours.

Until 28th October 2020, this order number was listed in the ShoppersStop mobile App. But after that day, upon entering my email id and Order Id, blank page following message is being displayed 'Oh! 503 Our server is little overwhelmed! We should be up in a few minutes.'. No action has been taken for this as well even after reporting it multiple times.

I'm really surprised with shoppersstop policy,

I bought Ray-Ban sunglasses unisex, but delivered kids size(not returnable), I called customer care and logged a complaint with pics, after 2 weeks of follow up finally they arranged return and refund, return pickup is done and I don't know since last 7 days it is still in transit, sometime it shows pune, chennai & Bangalore as destination.

Refund will be done after reaching the warehouse & quality check which takes 10-15days. Then refund will take 5-7days to reflect in my account.. this is insane.

Not for customer mistake shoppersstop locked my money and simply saying as soon as possible every time I call.

Please refund my money

Respected Body,

I got 2 perfumery products which are completely fake. I have genuine versions and I compared both of them.
Both perfumes are complete fake. I also compared the boxes which are completely different from the original one.

Product 1:
Dolce & Gabbana Light Blue Intense 50ML - Rs. 3393
Purchase Date: 18 Oct 2020
[Invoice attached]

Product 2:
Versace Eros 100 ML - Rs. 3555
Purchase Date: 21 Oct 2020
[Invoice attached]

I received Perfumed deodorants instead of Original EDT.
I'm a regular customer of ShopperStop and I feel cheated. Please contact me for refund/return.

Please refund my total amount which is Rs. 6948 or provide me the original product which are officially released companies Dolce & Gabbana & Versace.

Thanks,
Roshan Pawar
+91-[protected]

Dear sir/Madam, I have received a message to avail SS250 EXTRA OFF on shopping above 3500/- on 27.10.2020 and went to shopping at your Begumpet Store(103) on 18.10.2020 and billed for Rs.5398/-. I had shown the same message to cashier (7063326 Askul Arun) to avail 250/- Off. But they not reduced the same in my bill amount. Kindly verify the my bill and refund the amount of Rs.250/-
Regards, Sridevi Vasireddi
Customer No.[protected]
Cash Memo Number 14234 Dr.18.10.2020

Purchased a product through online portal of Shoppers Stop 25 days ago still there is no revert on the product. My order number[protected]. Since past 25 days i have been sending emails on which i get an standard revert saying that we have to taken your complaint and we will revert asap. They give an complain number which is CAS[protected]F4T0N7. Would appreciate if someone can revert with proper answer as to when my product would be delivered or not.

Please escalate this complaint and resolve it on top priority.
I am expecting refunds for below 4 items immediately -

1. Order #[protected] SKU[protected] Rs. 494.7 - Refund issued mail received from shoppersStop but no refund has come yet to my bank account.

2. Order #[protected] SKU[protected] Rs. 78.4 - Refund issued mail received from shoppersStop but no refund has come yet to my bank account.

3. Order #[protected] SKU[protected] Rs. 39.2 - Refund issued mail received from shoppersStop but no refund has come yet to my bank account.

4. Order #[protected] Boys 5 Pocket Mild Wash Jeans - Rs. 389 - Product was missing in the parcel received - Registered the complaint with customer care immediately on receiving the parcel and shared pics almost one month back. Nothing has been done yet. Please refund money immediately.

My order id is #[protected]. I had asked for refund into my bank account to the customer executive of shopper stop and to my surprise it was credited into my shopper stop wallet. Since then i had emailed and called numerous times but all in vain. It has been two months and they just don’t transfer into the bank account. Calls are not responded most of the times and emails are responded with a positive note but nothing seems happening.
Please help.

Thanks and regards,
Sapna
[protected]

I have ordered a top from shopper stop but at the time of delivery I have received pants.

Order no.[protected]

And their is no complaint number in this site

Please let me what is the issue.

I have applied 1500rs worth coupons and amout didnot reflected into my shoppers stop account

I am writing with respect to the online shopping done through shoppers stop. I have made a purchase from the website. The amount is debited from my account but i have not received the order number nor confirmation.

I have made payment through credit card. An amount of inr 3000 has been deducted from my account and shoppers stop has neither confirmed the order nor responding to my emails.

I purchased two watches both valued around inr 10, 000 on two consequent days.

On both days, although after explicitly asking about eligible offers, i wasn't provided enough information at the billing section.
They weren't willing to listen properly and at the same time, they didn't give me the exact information that i asked them.

I'm at a loss of minimum inr 2, 500, since i was billed by unqualified people.

I realise that they haven't trained their billing section properly, and thus my hard earned money is lost.

My return has not been picked up while I have initiated the return request on aug 2nd, it is 40days now plz initiate my refund or I will move to higher management

I made a transaction of rs 4772 on 21st aug at 11:44 am which failed during processing but my money got deducted from hdfc credit card for which i had complained to hdfc, but they mailed me that tid[protected] with auth code 035074 was successful from their end.
So i request with you to look for the failed transaction and refund the amount.
Pfa the mail from hdfc

On 1st september, 2020 we asked for water at the andheri shoppers stop watch counter and ladies ethnic wear counter but no water was served... After shopping for 6hrs at shoppers stop and a big amount of money spent we can atleast expect a bottle of water to be served!!
The staff was not at all helpful, they did not have sufficient knowledge of the products, the washrooms were very dirty.

Why am i not getting my refund for order id. id:[protected] placed on 1st june 2020. Its been more than two months since i have placed the order everyday customer care representative give false replies. Following are the complaint numbers how many more complaint should i register for my refund. If someone buy anything from the store and not pay for it than he is theif than what are you people you have received the product back to you and you have my money. Why i dont know why i am not getting my refund i am not a beggar who is begging for something. Now i will report this matter on social media and police.

Karan arneja

Order id:[protected]

1. Cas[protected]y4k4n7-crm: 000 15995

2. Cas[protected]q9m7w2 crm:000 10906

3. Cas[protected]r5j6g5 crm:000 10973

4. Cas[protected]k2w9v0 crm:000 17238

5. Cas[protected]c1c5k4 crm:000 12491

6. Cas[protected]k2w9v0 crm:054 12208

7. Cas[protected]k2w9v0 crm:030 63608

Shoppers stop is the most ridiculous online website to shop from. I ordered a watch worth rs.8000 which got cancelled, now they are not giving back my money nor replying to my emails whereas status is showing refunded, such a fraud website. Its been 1 month and i am still waiting.
Order id:[protected]

Had ordered a product on 14 may and paid the full amount. Received an email from shopperstop confirming the order. The order no. Was assigned as[protected].

Out of the three products ordered, one was delivered but 2 products remained undelivered till date.

Raised concerns, requested - at first a case number was assigned - cas[protected]h3f8q8 crm:00019603 on june 16, 2020.
But there was no action taken and no refund made.

Each time i raised a complaint a different crm was issued on the same matter but the company refused to refund or provide the replacement. The different crm no. Issued were:
Cas[protected]h3f8q8 crm:04152955
Cas[protected]h3f8q8 crm:03061360

On july 05, i once again received an email that they were still looking into my issue!!! 3 months to look into an issue!! Speaks volumes how far the company has travelled!!!