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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

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210

Unresolved

514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

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Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 9

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Website: Shoppersstop.com

I had purchased a ladies top from ShoppersStop which I returned due to the size fitting. They initiated a refund, when I had asked for an exchange. The refund has not reached me. I didn't share my bank details so where did it go? I have tried calling the Customer Care, but they keep asking me to wait for 24 to 48 hrs. This has been going on for some days now. You don't expect such things from such a shopping destination. I am so disappointed...

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Address: Mumbai

I am tired of complaining to the customer care regarding exchanging a fake product they have delivered. I ordered RayBan sunglasses and got FAKE product with poor packaging.
First when I raised the issue, I was told the product will be exchanged however they have completed disagreed to exchange the product and moreover they are not even refunding back my money!
Pathetic customer care and no solution after sending so many emails....

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My name - Bharat Sharma
Date of incident - 20 July 2021
I went to store and choose a Diesel watch DZ-4536. the price was INR 19495.
but the employee over there told me that, this watch is on offer and the New price are 13945.
I asked them to sell it to me. They made a manual bill with stamp. I went to carry cash. When I came back after 2 minutes. They say we got a call from office and this watch can't be sold...

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Address: Jalandhar

Grievance

It is to bring in to your notice that we have purchased an item from shoppers stop, in which they have charged us with more than the MRP.
So, kindly seek into the matter or we can bring this information to consumer court as well.
Regards
Ankur Abrol
[protected]...

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Address: Mumbai

Dear shoppers, please stop buying things from Shopper's stop!
Prices may be higher in the original websites but it is worth spending that much money rather than being scammed by third parties like Shoppers Stop.
Bought Ray Ban sunglasses worth INR 5430/- and I got fake product. The glass of one side of the sunglasses fell off in less than a month! The box in which it came was in POOR condition as if it was picked up from trash....

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Address: MBD Mall , Jalandhar

It is to bring in to your notice that we have purchased an item from shoppers stop, in which they have charged us with more than the MRP.
So, kindly seek into the matter or we can bring this information to consumer court as well.
Regards
Ankur Abrol
[protected]...

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Address: Gaur city mall

Hi,

I am Manvi kapoor from noida. Today i went to gaur city mall and I bought 4 shades of Lakmé matte melt liquid lip colour from ShoppersStop and when I came back home I opened it the bottle it was empty I guess there will be only2-3 drops like it’s only 3-4 time use lipstick and I got shocked first I thought it’s only one but 4 of them was empty.
I have registered complaint on Lakmé they didn’t helped me then...

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Ordered a dress on April 25, 2021, still not received item and refund after two months. Sent multiple email to Customer Care, but they don't have an answer on either delivery or refund....

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I had ordered T-shirts from ShoppersStop on 19th may under order number :[protected] the same was shipped against AWB No :- [protected]. Current status for the same is showing shipment RTO lock and place is showing Mumbai. Please advice what does this mean and when will i get the courier....

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Address: GS road , kamrup

I had purchased 4 items today with 2 separate bill . In the above bill I had purchased a legenga where an alteration is required and when asked the sales person told me the alteration would be done today itself.When we went to the counter the supervisor Biswajeet Bonia was there and when I told him about the alteration he asked me to wait as the tailor was not there.Aftersometime when the tailor had come he told that it cannot be done today...I...

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Address: Inorbit Malad

It has been more than a week still no update nor they are picking up the call....

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Myself DrRitu Raj. I hold a black card of shoppers Stop while my husband hold a platinum card. We visited Select City Walk Shoppers Stop outlet on 21/03/21 and did a shopping of 20k. The bill was supposed to be made on my black card number but your executive Mr Gaurav mistakenly made the bill on my husband's number despite repeatedly asking him to make the bill on my number. Now the cashback points of only 600 has been credited to the platinum...

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Today I had purchase perfume from Shipper Stop Vashi, they are just fooling the people, I had asked him to show me Skin of Titan but he reluctant to show me the other perfumes brand, as I am not the regular user of Perfumes used to go by the brands as they had the good stuff, he keep pressuring me to take the Comoany name Salvadone Ferragusso ( Blu ). And I get it purchased of the MRP.3800.00 as it’s a new one for me I check the brand and...

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Address: Online portal

I had place a return request for navy blue ladies pants for rs 599/- and light blue kurta for rs 809/-. The delivery person after checking took away the kurta and than I came to know that he had come to collect the pants and by mistake had taken the kurta. I received a message from Shoppers Stop that they have received the pants and money will be refunded but niether have I received 599/- nor 809/ The pant I gifted away to my friend but at...

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Address: Serampore

Hi Team,

We have bought a new dress on 6th March 2021 from the Shoppers Stop, South City Kolkata. We am very sorry to inform you that the fabric of the dress is getting popped up while it is used for the first time. Not also after the use it is during the use the fabric is getting popped out. It was bought for a small girl. Without any external contact with the dress also the fabric is getting popped out automatically. br...

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In every outlet in kolkata i[censored] go in the perfume or cosmetic or watch section the salesman just keep bothering you even when u are already engaged in looking at some products. They keep pestering you to look at the products they want to sell whether u want them or not . It such an unpleasant situation makes you want to run away from there. They refuse to understand that u need ur own time and some peace of mind when you are shopping. They...

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Address: Shoppers Stop Limited Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400 064

Website: customercare@shoppersstop.com

Dear sir/madam,

I was worked in shoppers Stop Ltd showroom located in Domestic SHA, Mangalore international airport from 11 November 2017 to July 2020. They closed store because of Covid2019 but still iam not received my relieving letter. So I kindly requsting to provide me my relieving letter as soon as possible.

Store code: 281-SSL, Domestic Security holding are, Mangalore international airport
Employee...

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Your customer care service is pathetic. That is the same case with the delivery office in Hyderabad. They switched off the call when i was following up on the delivery. I was on call with you customer care executive for more than 45 mins and they were not able to solve my query or answer my questions. They just repeat the same info as reading from a manual. When i say the order has reached the delivery center, they say its not, as they do...

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I had received wrong product, and once called customer service they sent agent in one day but exchange query is not solved yet !
This is worst service provided, no body answers the calls or replies to mails .highly disappointed with the service
Its been 10days no walid reply and wallet is not able to get generated.worst service experienced...

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Address: B/703 opera house citilight SURAT is my residence address

My order no[protected]
In the sku no[protected] size ordered is xxl n size delivered is small
In sku no[protected] in the 3 pc set the indigo palazzos r missing
I hav tried contacting customer care no, no body has answered till now after waiting for 10 mins in each call n I contacted mr Paresh in the complaint cell, he too has stop responding to my calls .i Hav paid the price, I need urgently my size of the product exchanged...

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