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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

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210

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514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

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Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 10

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Website: Www.shoppers stop .com

I had ordered 2 products .
Order no[protected]
In product SKU[protected]
HSN 62114990 product ordered is xxl n size delivered is Small
Other product SKU[protected]
HSN 62114990 product (palazzos)is missing
It’s a 3 pc set n in it blue palazzos r missing .
I hav spoken to mr Paresh for complaint .
Today he said he is in Aurangabad branch of shoppers stop .
I need my product...

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I placed one order and the courier partner was unable to deliver, the VERY 2nd day when I got the out for delivery text I called courier that no one is reaching out to me to deliver actually and updating false information. instead of complaining I did not get delivery on 2nd as well as 3rd attempt. hence I wrote to Shopper stop marking cc to courier.
I requested them to re attempt and after making so many efforts I got to know that...

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I had a purchase on Wednesday, January 20, 2021 with the gift card from my organization given to all the employees. The order details as below. I am writing this as the product not yet delivered. This shows the poor responsibilities you have towards customer as half of the order delivered.

I would like to cancel the order and get a refund as soon as.

Order ID[protected]
Order Date- Wednesday, January...

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I have placed an order on shopperstop on 23-jan-2021
and it is being shipped my ecom express and it has reached destination delivery center on[protected] and haas not yet been delivered and when i called ecom customer care they told me that " your order has been cancelled by shopperstop" now i dont know is it shopperstop to be blamed or ecom express. But please deliver my item . And i havent asked shopeerstop for any cancellation.Worst...

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My order id:[protected]
I got damaged product from Shopper Stop Online site. I tried returning immediately but the status of my product delivery isnt updated in their system, so reached out to their customer care, who told me to wait for the status to get updated. In this conversation, they didnt bother to ask the reason for return nor did they told to send the pictures of the damaged product(This info was later given when I called...

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I had ordered a kurti on 26th of November 2020. Since it was taking more than the expected delivery time and I was moving out of station, I had cancelled the order on 2nd December. It has been 1.5 months and I haven't received my refund amount. I followed up with them on emails, online customer care but haven't received any help so far.

This is the complaint number I had raised with them CAS[protected]T9K6K0. Please help expediting.br...

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I have made payment of INR 1353.60 through paytm wallet on 5th Jan 2021 at 04:11 pm. shoppers stop has neither confirmed the order nor refunding my money. The Order ID is[protected]_[protected] and paytm Transaction ID is [protected]

I have emailed and called the customercare several times so far. They say that they will look into the case CAS[protected]Z9W2K1 CRM:02683265 but never get back to me

So I request...

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We bought a skirt from the shoppers stop jaipur outlet which had a price 999 written on it with a 70% off coupon. Ideally it should be around 300 rupees but in the bill it was charged at 599. This is highly incorrect as what is written and what is charged are totally different. Please look into the matter as soon as possible. I’m attaching the tag and the bill along with the complaint....

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Address: Mumbai

Dear Sir,

I am awaiting resolution on delivery of 2 eGVs vide below ORder numbers:

[protected] Inr 3000
[protected]Inr 3000

But I am not getting these delivered on my email or even alternate email.

Repeated calls and emails have not helped in resolving this. I had ordered total 11 vouchers and received 9 vouchers on same email but these 2 not received which is very surprising...

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Address: Rohani, plot no. 381, twin dist. Center-1 sector-10 adjecent to rithala metro station rohini new Delhi - 110085

I received my order no.[protected] today. One of the products I got is damaged. Want to exchange it as soon as possible.
THANK YOU...

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Address: 56A/148-1 " PRIYAM" Rathinam Street, Vasudevan Nagar, Jafferkhanpet, Ashok Nagar, Chennai-600083

I had placed order for a Tommy Hilfiger Navy Satchel Handbag on[protected].I got the bag delivered but found that the detachable strap of the bag was missing. I had raised complaint regarding the same, but there was a lot of chaos happening. Finally, one of your associates suggested me to go for return of the product & get the same product again. Trusting your associate & Shoppers Stop, even before getting the refund I bought the bag again...

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I have given my fossils watch for leather strap problem they changed the strap in one month then also the strap is very poor and not same to the previous one and quality of the strap is very poor they took it on 17th of nov and now today on 18th December they are telling it will take one more month very poor customer service and i will copy this and send it to consumer forum for poor behavior...

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I want to cancel my order
Order Id[protected]
Please cancel my order....

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Order Id[protected]

We have ordered 6 products from ss on[protected] and today i.e.[protected] one of the items gets cancelled automatically. Send me the reason behind that and where the relevant amount will be credited?
We have tried calling your toll-free number but no response is received.....

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I had ordered two dresses from the shoppers stop app. I got my order. I wanted to return my order then l requested to return the order next day delivery man came and took the return package but still l didn't get my money back that l spend to order the dress.. I have returned my pack 15 days ago but still didn't get money back. I didn't got any msg from the app after returning order back...

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Address: Indore

I had purchased W white and blue kurta with the above product number on 18/07/2020. When I recently wore it I found that it is damaged with two small torn circles in the front.
I immediately went to shoppers stop showroom at Indore from where I purchased it.The head here is not ready to help so kindly help mei in this matter and either exchange or refund my money back to me either through credit note or cash.
Attached is the...

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I had Rs.5000 in the wallet and after one transactions of Rs.2065, i observed that rest of the amount is also deducted and wallet balance is ZERO now. Upon complain there is no proper response till date....

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Address: Pune

Hi,

Its been almost 1 month since I placed my order[protected] on 21 Oct out of which I have not received one item.

I contacted shoppers stop team multiple times to cancel the order and I just get an assurance that they will update in 24-48hrs and will take personal care in ensuring the order gets cancelled. I have emailed them thrice even raised a compliant on their website but no one has replied....

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Address: FUN MALL, COIMBATORE

The shop keeper is ordered a shirt via online which we have chosen. the order is not placed but the amount got debited. its been a month now but, i am yet to get refund....

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I had initiated an exchange on order #[protected]. The product was picked up on 26 Oct 2020. I did not get any update from them after pick-up. I wrote to customer care on 7 Nov. On 12th Nov they informed me that my requested exchange item is not available and they will initiate a refund in the SS Wallet. I asked them to refund my money to the original mode of payment. They have not refunded the money back yet. It is not available on the SS...

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