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www.shoppersstop.com
1.5
Updated: Dec 5, 2024
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514
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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 15

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R
rbagda
from Govardhan, Uttar Pradesh
Jun 10, 2019
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about carry bag charges

Address: Jaipur, Jaipur, Rajasthan, 302001

We purchase cloths from shopper stop store Man Upasana tower yesterday i.e 09-06-19 amount around Rs 9750.
Store cashier charged us Rs 7 for carry bag to carry these huge item which we purchased, we resist as this is the duty of store keeper to provide carry bag to carry these item and store not entitle to charge us .
Pl lodge this complaint and return back our carry bag charges immediately and take suitable action against store...
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VedaS1991
from Mumbai, Maharashtra
Jun 8, 2019
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lost smart phone in the trail room

Address: Inorbit Mall, Whitefield, Bangalore, Karnataka, 560066

Lost smartphone in the span if 15 min in the trial room of Shoppers stop, Inorbit Mall, Whitefield Bangalore on 7th June 2019. It's lost in the ethnic wear trial room. Checked immediately but no luck.Spoke to customer care but phone not received.
Tried calling the phone but it is switched off. Lost phone is Moto G5S plus.
Spoke to customer care but not getting good response also.
The phone was lost around 7:15-7:35PM.Please...
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D
darshu0806
from Mumbai, Maharashtra
Jun 1, 2019
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safari bags

Address: c-9A , palm avenue, opp .high field ascot, vip road, surat, Surat, Gujarat, 395007

I have made a complaint of faulty trolley bag brand "safari" i have given this bag to customer care center @ vr mall, surat on 21.4.19 but the complain has not even solve in one and half month when ever i call at customer care they just tell us that new bag will be delivery at home but till now no new bag has come to my place.
Now i think this is my last call if within one week if complain is not solve i have to go at consumer legal...
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M
Mvn75
from Mumbai, Maharashtra
May 24, 2019
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exchange of the product purchased online

Dear sir/ madam,
Greetings

Sub: return / exchange request received for order #[protected]

I have made an exchange request on 16/05/2019 for a product purchased online and the customer care person told that my product will be picked from my home within 2 working days for exchange.
It is really bad that my product was not picked from my home after 7 days of initiation of the request. The customer care...
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N
Nehachandra1921
from Hyderabad, Telangana
May 24, 2019
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order Id 149789364 status not updated and refund not processed

Address: Umang Tower, 5th floor, Mindspace,off link road,Malad West,Mumbai Maharashtra 400064, 500032

I have been reaching out customer support for more than 3 weeks but no body cares that delivered status is not updated on app. I want to return the product asap but there is no response on it every time a new case is raised by different executives and they promise to do it by eod but nobody cares.
I need my refund asap not sure how shoppers stop will take the product. Can shoppers stop understand the value of anyone's time and patience...
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C
chanchari malviya
from Mumbai, Maharashtra
May 22, 2019
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return not picked up

Since past 15 days i am trying to return an order. For which the pickup is not arranged till date.. Every second day i speak with the executive and put mails but they promise to get it picked up in next 48 hours and this keep on repeating again and again.. The courier is lying since past 15 days for the pickup, but just opp to what is promised, no one comes for the pickup..
Its clearly mismanagement of the people.. I want the returns...
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S
Srujana Vangala
from Hyderabad, Telangana
May 19, 2019
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payment hasn't processed correctly

Address: Flat No: 201, NSN Enclave, HMT Hills, JNTU Hyderabad, Hyderabad, Andhra Pradesh, 500072

Hi team,

I was having good impression on shopperstop till now, but today i had very bad experience.
I purchased a Lavin hand bag which was clearly mentioned it has 50% off even the nearby sales person informed the same but during payment theh said system is taking it as 40%. How can they be so irresponsible here and no manager at the desk to resolve.. As i dnt have tym i purchased it for 40% off....
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Amjadlas
from Mumbai, Maharashtra
May 11, 2019
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i am complaining about our store manager regarding our ramzan timing at may

Address: Epip Whitefield Bangalore, 560048

Actually the complain is to our store manager for the thing is about ramzan timings. The matter know the timing itself should be one hour for iftar time and they give us 45only 10-15 minutes for namaj it's not possible sit
For namaj minimum 20mins sir that's the thing in the reason is our sm in whitefield bangalore is not good for that giving us for iftar time as 45 minute like that and anomaly namaz timing 122 his giving us to 15...
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S
Swati_gupta
from Bengaluru, Karnataka
May 7, 2019
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bad experience at inorbit mall, whitefield bangalore

Address: Bangalore, Bangalore, Karnataka, 560037

Sir/madam,
I want to bring in your notice that i had purchase two ladies tops from above mention store on 21/04/2019 against bill no 257/2 for allen soly brand worth of 3398rs. With other stuffs
However i went on to same store to replace both as quality was very bad.
When showed to customer service desk person (Mr. Sharan raj) who was in argument with other customer prior to my case has denied to accept one top out...
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Z
zoya0830
from Mumbai, Maharashtra
May 5, 2019
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worst policy ever

Address: Inorbit mall Malad West, Mumbai City, Maharashtra, 400095

They had some offer so i purchased a dress.. I tried on n everything... Wen i came back home my family was not satisfied with the size i took they ask me to get a smaller size...27/4/2019 i purchased it and 3/5/2019 i went to exchange the size i just wanted l to m.. Normally the exchange says it 14days i went within 14days.. But u can nly exchange in that period of offer... But nobody inform me not even the bills says dat... Only their system...
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S
Smrity Bhawna Raj
from Bengaluru, Karnataka
Apr 24, 2019
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furniture- dining table set

Address: 560037

We have purchased dinning table set last year on 4th april 2018. We got 3 years warranty. One of the chair is getting loose so i called customer care to log complaint and send engineer to fix this. Alisha (Customer care executive) told me that store is closed and she is not able to track the same. She kept me on hold for 5 mins and then disconnected. I must say this was not expected from such a brand company. I need resolution immediately.br...
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piitr2005
from New Delhi, Delhi
Apr 14, 2019
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shoppers stop stole rs 2500 from my order

Address: Bangalore, Karnataka, 560034

I placed an online order for a Jacket in the first week of December 2018 using my MakeMyTrip Cash Voucher of Rs 2500 (it's equivalent to cash amount which can be used at number of outlets) along with some additional amount from credit card. Later I got a message saying that the product is out of stock and they cancelled my order. And there starts my endless wait for my money/product/voucher back. I asked for refund and was sent a voucher...
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Punitchanda
from Mumbai, Maharashtra
Apr 4, 2019
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faulty watch under warranty not getting replaced.

Address: Shoppers stop, Inorbit mall, Vashi., Mumbai City, Maharashtra

This is with regards to Tommy Hilfiger watch (Model No. 1791378) which I purchased on 12th October 2019 with a warrantly of 2years from Shoppers Stop -Vashi as a wedding gift to my husband. On buying the product the sales person had mention that this is supposed to be one of the best brand at the moment and apologies to say that it has been really bad experience until now. The watch got stopped and had technical issues from first week of...
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Anu Khatri
from Bengaluru, Karnataka
Apr 3, 2019
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rewards points not credited

Address: Garuda Mall, Bangalore, Bangalore, Karnataka

I've shopped at shoppers stop on 22-march-2019 at garuda mall, bangalore location. I swiped through axis edge rewards point worth rs 2, 205.00.

The transaction got successful from axis bank but as of today still not reflected in shoppers stop outlet.

Mr saddam (Accounts person in outlet; mob no. [protected]) has initially asked me to wait for one day for settlement report. But now, mr saddam is not ready to listen...
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Hafeezmalik1990
from Baheri, Uttar Pradesh
Mar 16, 2019
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missing item of order id : 144926607

Address: Sunpharmaceutical ind Ltd Hamdard Nagar., 110062

I am writing you in reference to the missing item of order id :[protected]. 11 february 2019.
I have purchased a lee cooper watch online from shoppers stop app on 11 february 2019 the parcel delivered on time but when i opened the package the box was expty. There was not any watch i have complained about that many times on [protected]@shoppersstop.com and customer care no. They ask me to have patience for 24 to 48 hrs every time but...
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Hafeezmalik1990
from Baheri, Uttar Pradesh
Mar 16, 2019
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empty parcel received.

Address: Majeedia hospital, New Delhi, Delhi, 110062

I am very dessappointed to shop on shoppers stop online. I have received empty parcel of my order id :[protected] on 15 feb 2019 and complained about that on costomer care no and email. I haven't received any resolution till now. I called on customer care no about 15 times they said me "please have patience we are working on this and wait for 24 to 48 hrs....
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S
Sneh Asish Choudhury
Mar 14, 2019
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refund not initiated since 15 days

Order number[protected]

Worthless company i have ever shopped online with. Horrible customer service. Never ever shop with this company online.

They delivered a wrong product and have been promising refund for the return request since 15 days but did nothing. I have called 7-8 times to their customer service, spoke to numerous agents/supervisors. Everytime they promise me that refund will be processed within...
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आर्यन
from Noida, Uttar Pradesh
Mar 6, 2019
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product and service and behavior of manager

Address: Omaxe cannaught place mall, 201306

I live in greater noida and i purchased a sweater on 10 or 11 feb 2019 of allen solly and when i went for the billing your executive asked me to join membership and told me that if there is any issue in the product we will change it with in a month but now when i went to change it as there was a hole in sweater and also it was 1 size bigger then my size, they refused to change it and returned your product without any money now sweater is...
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A
artisawant
from Mumbai, Maharashtra
Mar 5, 2019
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refund not received for order number 145759281

Address: Mumbai City, Maharashtra, 400033
Website: shopperstop.com

I am really very disappointed by shoppers stop online service i have been return three products as on dt — 28.02.19. They have updated only two products received and said that it will go for quality checking whereas there has been more than three days they still not initiated my refund. They also dont know exact status of third product whereas i have handed over all products on same date. This is really irresponsible answers given by costomer...
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T
Tanisha Makwana
from Pune, Maharashtra
Feb 25, 2019
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maybelline superstay foundation

Address: 380015

The employee gave me the wrong foundation shade and on confrontation she bluntly denied that the shade she gave was much lighter than my true shade. She kept on arguing as to how she has worked for three years and she would know better. I asked three different people and they all recommended to go for a darker shade that would suit my skin. She wasted my 750 rs!!...
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