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ShoppersStop.com Complaints & Reviews

www.shoppersstop.com

1.5

Updated: Dec 5, 2024

Complaints 724

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210

Unresolved

514

So far, so good. ShoppersStop.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShoppersStop.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Order not confirmed but payment taken

I had ordered two jackets and returned both of them, but they only refunded for one jacket

Return request not picked up

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Order cancellation

Not refunding money in my bank account after returning the product

fake perfume sold

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Refund against cancellation of order # - 384300320

ShoppersStop.com reviews & complaints page 12

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I've ordered a product on june 12th. As the confirmation is taking way too long, i've cancelled the product on june 20th, still the refund is not initiated. It's been a month i'm trying to get the refund, calling you hundreds of times & sending numerous emails, yet the refund is not initiated. I neither got the product nor the refund.

The order id is[protected]...

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Website: shopperstop.com

Ordered pressure cooker 2500
Delivered kettle 1500

After so much follow up return initiated in june

Reached warehouse 25th june

No action on delivery on cooker or refund

Got fed up with this company. Followed up more than 30 times. No use

Very bad service. Ask them when it will be refunded

They dont bother customer complaints...

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Address: Bangalore

I placed two orders in the month of june from shoppersstop site.. One of them was delivered but it was defected one so i initiated the return request and its been a month no sign of refund and hv been getting the same response that you will get next week don't know when they will refund
The other order was never delivered so gave the cancellation request after 3 weeks and yes that refund is also pending and same response i am getting.....

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Address: Rohini, B4/25 Sector 15

I have recieved wrong product and did return it. Now plz refunds my money in ur wallet

My order id[protected]...

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Address: 9/56,sellandiamman temple Street, Avinashi.

Website: Sivakumar.siva28@gmail.com

Dear team,

From my account no[protected] bank was taken 590 rs for ecsrtnchg thrice on june 6, june 9 and june 12,
Kindly return the same on urgent basis... Pls do the needful asap.

Regards,

Sivakumar e...

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Case 1- i ordered 6 coffee mugs from shoppers stop online website which was delivered on 17th may. The product cam completely broken and damaged for which i immediately raised a complaint and return request.
Since the. More than 20 days have passed
But no action is initiated by shoppers stop.
Order[protected]

Case 2- i ordered a wonderchef blender on 19th may which was delivered on 30th may. The order...

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We have ordered 4 items. We now cancelled the items. Please let me know when i will get money refund.

Order number[protected]

Many times we tried. Its horrible service....

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Address: Gems medical college, Srikakulam, Andhra Pradesh, 532485

This my order id :[protected] mailid : [protected]@gmail.com
I order adidas jacket.. But i got the another local product.. So ireturn it but did not get the refund their team said unable process the refund same... Because the product was changed... Why delivered different product.. But now says unable process refund... What a fraud company... Please help i want my money back......

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Address: V 308, 2nd Floor, Rajouri Garden New Delhi, 110027

Hi i returned an order on shoppers stop on 6th february. However have yet not received the refund yet order number[protected]. Everytime i call them they inform me the refund will be there in the wallet today. And it has been a week since i am listening to the same excuse everyday.

2nd complain is regarding the order placed on 12feb[protected] it has been 5 days since the order is placed and it is yet not confirmed on the...

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Address: 400063

I had purchased a wooden study table from shoppers stop (Home stop) at inorbit malad, mumbai on 29.12.2019 with cash memo no 6914, register 142. The said table was delivered at home sometime in 2nd week of january 2020.

It was then also and during a week after during a visit to shoppers stop after delivery informed that one of the drawer is not polished from inside (Appears as if from some old table it has been taken out and...

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Address: 560029

I cancelled items in my order two days ago but i didn't get a refund till now and have been calling them ever since but they haven't picked up the call. I mailed them too. When i wanted them to cancel, they responded in an hour but when i asked for a refund, they never replied. My order id is [protected]. Highly disappointed in the brand and not shopping here again. Please give me my money back asap. Also the app user interface is really...

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Address: Hyderabad, Andhra Pradesh, 500016

Hi,

I have made multiple requests to shopper's stop team through phone and email that i am unable to access my account, so i cannot place order using the money from the shopper's stop waller. It's been close to a week, no agent is being helpful to either refund the money or clear the issues to place a order.

Account email: [protected]@yahoo.com
Ph no. [protected]

Please help me in accessing...

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Address: 567222

I had ordered on 31.1.2020 under order id[protected] four shirts of arrow under a promised discount of 2840 on the mrp under buy two get two/ buy one get one offer. Only three shirts got delivered and the fourth was cancelled stating stock out. No response from the team. If i reorder another shirt if same range i will not get the above discount. The company had taken unfair advantage over me by under selling the promised goods and misleading...

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Address: Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (West), Mumbai, Maharashtra – 400 064, Kannur, Kerala, 670005

I have ordered two items from shoppersstop.com that is two mac items. But only one of the item was delivered on 4th february 2020 and the other item is missing. The other item is not delivered and its showing the order is completed for both the orders in the orders section. I have tried calling them many times and i have sent many mails but there is no response from their side and when i call them, they make false promises.
Please...

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Address: Janpakpuri unity one, 110058

I bought a bag from shopperstop online from vanheusen in under a bag very small pocket in pocket security tag was attached when i go zara for shop pacific moll sensered was continu weped it's very insulting gard was raised my complaints to staff lady was check me in or out of my clothes people look me as theif n more insult than i go janakpuri shopperstop n raised my complaint no one take any action regarding that plz take strick action on...

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Address: Umang Tower, 5th Floor, Mindspace,, Off. Link Road, Malad West, Mumbai City, Maharashtra, 400064

I have purchased a salwar in august'2019 from shoppers stop of rs. 1799. But because of quality issue, have to return the salwar. I returned the product in august'2019. But they haven't refund me a single penny till date. Whenever i called them, they assured me with false commitment "we have some technical problem, you will get refund within 2-3 days"...

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Address: 560035

We when to shoppers stop soul space arena in bangalore and physically bought 2 curtains. They gave us one 7 inch and another 9 inch. Then we went back and asked to exchange the 9 inch to another 7 inch. They said they dint have and there was nothing they could do.
Then they only suggested we place an order online and have it delivered home.
They did it for us and the parcel said quantity 2 but they sent only 1 curtain which...

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Address: Kolkata, West Bengal, 700156

I ordered 3 products. One was good. Other two had some issues. Trowsers i received wrong size what i ordered so i exchnaged it and very frustrating i received the same size again.. Pink women pant - zip was defected so i exchanged it and same issue.. I received the same defected piece again.. And this whole order process and exchange experience was very disgusting and time consuming. We do not expect from shoppers stop : (...

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Address: Guwahati, Kamrup Metropolitan, Assam, 781029

It is really disappointing to know that the staff themselves doesn't know about the items where 'off' is there. I wasted my precious 30 minutes for the same and ended up buying nothing just because of the ignorance of staff members.
I was just going through the ladies section and my eyes rolled over 50%off on buying two and 30%off on one. Accordingly I choose two and even tried my fitting.I asked one of the staff whether I will be...

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Address: Vadodara, Gujarat, 390001

I bought 2 versace versus watches from ahmedabad branch of ss, the staff clearly mentioned that if want to exchange we can buy any product on it's behalf, i. E.in exchanged any product can be selected, one day post that came to baroda ss and they refused the same stating "that's the policy" kept us waiting for long to contact ahmedabad branch and due to your staff negligence and unprofessional behavior we're stuck with rs.24, 000 worth of...

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