SpiceJet Complaints & Reviews

I was traveling from hongkong to delhi from sg032 flight. When i reached home i realize that my money is missing from checked-in baggage. I have travel insurance also. My seat number was 17e. The amount was inr 5500.
What to do now. Please suggest. I am attaching my boarding pass along with this complaint. I was not expecting it from such a reputed airline. Although it's not a huge amount it really pains. Please resolve my issue asap. Please let me know if i have to complain about it anywhere. I am regular flier but facing this issue the first time.

Hi, i was travelling from mumbai to varanasi from sg-246 dated 27th july 2019 from mumbai - varanasi.

15 mins after the flight flew there was a terrible shaking of the flight though weather was not at all bad. I have travelled to other aircrafts during this season but i have never experienced such a bad flight turbulence. This happened continuously 7-8 times during the journey. Flight shake was so bad that even crew members fell on the flight floor. Landing of the aircraft was pathetically bad that our head got banged.

It seems pilot was not able to handle the weather & the flight.

When i booked one seat of this flight (Pnr no. P7gi8s) on 28th july 2019 from pune to kolkata the scheduled departure was 11.40 hrs. When i checked in in airport i was surprised that this flight was rescheduled as departure time 13.00 hrs. I was manage my journey according to the arrival time of this flight at kolkata airport. I have to go to dhanbad jn. By sealdah new delhi rajdhani exp. Pnr no. [protected]. The departure time of this train is 16.50 hrs. If this train i could not catch in time who will be responsible for this. The spice jet management could inform me much before this rescheduled flight so that i could manage the ongoing journey.
I am feeling very sad.

This is the second time i’m flying with spicejet this week (21/07/2019) and the flight has been delayed yet again today (27/07/2019). The flight was delayed by 2 and a half hours the first time i was flying to madurai from mumbai on the 21st. I refrained from complaining because spicejet said it was due to “operational reasons”. Now flying back to mumbai a week later, i get a message saying the flight has been delayed due to consequential effect of bad weather in srinagar. Are there no contingency plans to prevent unexpected changes affecting passengers? It doesn’t just affect passengers in terms of their time lost waiting at the airport but also financially. I have to travel from mumbai to a different city and i have pre-booked a taxi. This is unacceptable when it becomes consistent for an airline and they do nothing about it. Rather, just offer free (Tasteless) biryani to all passengers.

The people working in spice jet are irresponsible. The flight was delayed around 5-6 hours. We the common people chose flight because we will be having some emergency.in our flight one of them was having exam. Other two were having counselling n some people have emergency in their home. My sincere request is i[censored] want to cancel the flight do it fast or tell us the proper time when the flight will depart. Don't treat us like your slaves. We are not flying free in your flight. We have paid enough money to flight. Please respect your passengers.

I am formally logging a complaint against, spice jet and ground supervisor mr. Gurmukh singh for medical negligence and trauma for a passenger.

I have traveled to dehradun from delhi today under the pnr ahd3pr. Attached ticket clearly states wheelchair assistance and the same was provided seamlessly at the delhi airport.

Travelling with a fractured foot and a plaster and a walking stick made it very evident that the wheelchair assistance was required at the dehradun airport as well.

When we landed today, i told 2 of the air hostesses that i need a wheelchair from the belts to the main gate, where my car was waiting.

Post 20 mins after landing, i was not only asked to walk myself to the bus as it was raining but also had to wait for someone from the runway staff to come help me with my hand luagge, which was just one bag.

They got me on to the bus which was overlyful without a seat, made me stand and gave me my bag and said we cannot take you to the exit gate.

My fellow passengers saw this extremely barbaric activity happening and offered to get me off the bus inside the terminal. Once i stepped inside, limping, carrying my own bag and trying to walk in pain, i had to ask the police officer to help me to get someone from the spicejet counter as there was no one available near the belts or the exit area.

My mother waiting outside went to the ticket counter of spicejet and told them that a wheelchair was required. None of your staff acknowledged her and she had to ask the police on duty to help me out.

Post 30 mins of me waiting in one corner, a guy came and said oh we might not have a wheelchair, let me check. The floor supervisor was on leave and someone called mr singh was in charge for that day and did not even show up once to resolve the issue.

I had to wait for over 45 mins to get a wheelchair so that i could get to my car and go home.

I need to understand how the staff is not prepared when all passenger information is passed on to the landing airport, especially medical related information.

I need strict action against the team who was available at the airport today when my flight landed, including the aircraft staff.

I booked a ticket (For delhi - pune, journey date - 06sep19).

Name - sanjeev sharma
Pnr - pckc6d

Today i used spicejet official app and select seat preference.
I selected seat no. 23b on flight, in web checkin section of the app.

I completed payment through google pay (Screenshot attached). Showing transaction successful.

But i didn't receive any mail or msg from...

Flight no sg247
Start - varansi
Stop - mumbai
Date: 25th july

Hi spicejet,

My luggage has been damaged due to force throwing while loading unloading. My rs 1800 bag was torn and now its unusable. It should have been handled carefully. The effective cost of my travel was ticket fee+ damaged luggage now. Moreover this was my first experience and maiden flight with spicejet which went awry. Saddened.

Hi,

My flight got cancelled on 15th july (Shirdi - hyderabad). I got notified just two hours before the departure. Customer service called me and informed total amount will be refunded as there is no alternative at that time. I agreed and accepted for refund which supposed to be refunded fully within 7 days.
I called couple of times customer service to get my refund back, i got to know there were cancellation charges, i really didn't understand the reason for cancellation changes when the flight got cancelled due to operational issues and caused lot of trouble to customers. I suffered a lot to reach back my destination on the road with small kids and elders.

Pnrs# b5ulgv, vcs6gt. Date of flight cancelled : 15th july.

Regards
Murali k

My work makes me be on the move always, traversing through states through flights. For this, I choose Spicejet always; as the airline service is very good. I traveled from Delhi to Dhaka-my air trip time finished easily thanks to good flying by the pilot. I compliment the experience for a comfortable journey and continue to fly with it as for the flight service it is best and so recommend to travel with the airliner.

This is in regards to my flight on 4th july 2019.
I was traveling from mumbai to kandla on spice jet. I had booked my flight 3 months in advance. Since i had a night flight from dubai to mumbai i reached much before the actual check in time of the flight. My flight was scheduled to depart at 1:05 from mumbai to kandla but i checked in at 9:30am. While checking in i had asked the attendant if the flight is on time only than would i check in since all flights were getting delayed because of the weather but she assured me the flight would depart on time.
Than at around 11;00 am we were informed that the flight has been delayed until 4:00 pm. Finally the boarding started but after 15 mins they stopped boarding and kept us in dark. The staff didn’t inform us what happened. After 1 hour they informed us the flight has been cancelled because of technical error. The way the staff handled the whole situation was completely unprofessional. We all were lost taken initially to the arrivals and than we didn’t know which carousel are bags would come. I was traveling with 2 kids it was a very dreadful experience overall and specially the staff being very unprofessional and not at all helpful. Later i requested them to book me on the next flight which was on the 5th of july. I was assured by the manager ms. Reshama that my seats are booked and i should go in the morning to gate number 1 to get my tickets printed.
I don’t stay in mumbai, i had to walk to taj hotel close to the airport and thankfully got a room to stay in the hotel. But spice jet didn’t provide any accommodation as they should since the flight didn’t take off due to technical errors.
The next day morning when i went there with my kids to print my tickets firstly the staff printed the wrong dated tickets and didn’t even check. I just had a look at the date and realized they were dated 4th july. And than i was informed that i wasn’t booked at all. When i got upset finally after waiting for an hour they issued the tickets but we all were seated separately.
My kids are 10 years and 3 year. And i had also paid for my seatings which i am not reimbursed yet.

Sorry to say but traveling with spice jet was an overall very bad experience. I would request for to reimburse all my damages. Firstly for the hotel and secondly for the pre booked seating that i paid for.
The spice jet manager initially had also informed me that he would provide a stay but later he disappeared and while i was dealing with reshma she completely denied that this isn’t possible. Than initially why was i promised by the manager at the boarding desk.

Sr, last month i had applied for "ground staff technician" in spicejet. I have paid more than 45k rupees to complete each process. I have got a letter of intent also but i am feeling that the letter of intent is fake because after searching on the google the same kind of letter of intent is present and written that it is fake.
What should i do now?,
My money has been trapped i think.
The executive no. Who used to talk with me ([protected]) is closed from last one month. I was said that after paying the last installment, which was of 23, 500, my hardcopy will be dispatched from the company side. But i have not get anything yet. I am realising that i have been cheated. Plz take some action & make my money return if it was fake.

We would like to bring to your kind notice that we have not yet received the refund amount of flight bookings ticket from your airways.

The details of the ticket are as follows:

Pnr no. : g5rr9v
Journey details. : delhi to mumbai
Date of journey : 01.07.2019
Flight no. : sg159
Contact no. : [protected]
Passengers. : total 8 no

The flight was re-directed to ahmedabad airport instead of landing in mumbai due to flooded runway. There in ahmedabad airport your staff assured us the refund of tickets in 10 days for the inconveniences caused by attesting on the boarding pass. Attached herewith the scanned copy of boarding pass which is cancelled by your staff with their signatures. The baggage’s were also delivered to us very lately because of which we had to face more further problems.

We returned from ahmedabad to mumbai by car which cost us rs.18, 000/ —

We thus request you to kindly take immediate action on this and refund air ticket cost.

In anticipation of a positive response in earliest.

Regards
Jawahar nayak
Ph : [protected]

I booked a flight from jeddah to cochin via mumbai (Pnr c45p9l) for my family. I was called hours before the travel and reboked on an alternate flight from mumbai to cochin which was 10+ hours delayed.

There was no facility provided at airport and no support from spicejet team.

Considering this an an international flight option is truly unprofessional.

Mishandling of my luggage, my luggage is seriously torn out. My flying details are...
Date 21st jul 2019
From mumbai to dehradun
Spicejet
Flight sg6289
Bording time 08:55 am
Departure time 09:25 am
Arrival time 11:20 am
Gate 50
Seat no 21d

I had raised a complaint in dehradun airport spice jet office on the same day.
Complaint was registered in the complaint book with no. 23876 by jasprit kaur. She has also taken few photos of my torn luggage.
And i was informed by her that this shall be resolved in 24 hrs.
But not resolved.
On 23rd i had called her and she had assured me to call back and shall inform about the resolution of the same.
But she didnot called back.
On 24th jul again call to the same office.
Mr. Vimal had answered and assured for resolving the complaint.
But it does not seems to be resolved by spicejet.

Mumbai - kolkata flight sg6365 scheduled to depart at 14:45 hours on 23rd july, 2019, from terminal -2 mumbai, the check-in counter was closed before 45 mins. My passenger reached counter 10 mins late, and requested the aircraft load crew members to allow the baggage. There was 35 mins left for the flight to depart. However the air craft supervisor could not consider one passenger. A repeat tone parrot "sorry sir, we cannot do anything".
The passenger was delayed at the gate for 5-7 mins where he had to explain the cisp staff what does ccu stand for!!!
I mean.. Dude really!! A security deployed at the international airport for ticket and baggage check-in does not the full form of ccu.. Even the basic code knowledge of the source and destination is not given to them before the job posting!
To the height, when i called the spice jet helpline to request the boarding of 1 passenger, the call was received after 10 mins!. Then there was an # replying "sorry, we can't do anything!" the passenger who missed flight looses money and idiotic staff is not penalized.
Who is to be blamed now.
W have had past experiences where in if by chance there is a delay due to genuine reason, the supervisor allows flight load till 30 mins. And all earlier aircraft used to do that to gain customer faith.
# low-cost aircraft has employed # level staff to run the show who has zero brains to use. # service of spice jet.

While travelling through spicejet flight sg 2976 having pnr number ah2dxe, from ahmedabad to kishangarh on 13th july 2019. Just at the time of landing around 1200 hrs, while i was just about to get off the flight, i remembered that
I have left my iphone 6 at the sheet only. Due to irresponsible behaviour of crew members i lost my iphone, as they didn't let me go back to my seat 7d and told that they would provide me my phone after all the passenegers had got off the flight but later they told that there is no phone.

Sir, We are retired Senior Citizens, Our flight to SHIRDI (from Hyderabad) was cancelled on July 15 ' 2019 after 30 mins of take off and due to this we lost our hotel reservation at Shirdi which is 8233.76 INR and the hotel did not refund our reservation as the Check-In time has crossed.

Since Spice Jet flight cancellation on the mid way resulted in cancellation of visit to Shirdi, we request Spicejet to refund our hotel fare of 8233.76 INR.

We have enclosed the flight ticket details along with Hotel Bill.

Thank you
Rajagopal
Ph no : [protected]

We were flying to kochi from mumbai on 13th july 2019 with spicejet (Sg6476) at 8.30 pm and had another connecting flight from kochi to kuala lumpur and from kuala lumpur to denpasar with air asia.
I got a message from spice jet that the flight is delayed for half and hour and will fly at 9.00 pm due to some operational issues. We got another message after sometime that the flight is delayed and will fly at 9.50 pm and reach at 11.50 pm to kochi. We had another international flight from kochi to kuala lumpur with airasia (Ak40) which was scheduled at 12.30 am on 14th july. There was no way we could have got that flight if we reach at 11.50 pm. We requested the spice jet people on the gate to move us to some early flight if possible or request the air asia people to wait for us but those people said that they cant do anything because the delay is not more than 2 hours. We reached kochi at 12.00 am on 14th july and till the time we reach terminal 3, the air asia flight already departed. Also we were not allowed to board the flight from kuala lumpur to denpasar as it was air asia's connecting flight.
We have to immediately book another ticket for almost 60k for kochi to kuala lumpur and from kuala lumpur to denpasar. This is an extra cost which we have to bear just because spicejet flight was delayed. This is so unprofessional. I want this 60k to be paid by spicejet as it was their fault because of which we missed our flights. If this is not addressed here, i would have to take this to consumer court.

Hi concern,

My baggage is untraceable even after more than 30 days and spicejet is not providing any reply to the same.
It is an addidas black duffle back with all my belongings.
After so many days of follow they are not confirming any thing.

I traveled on 5 th june 2018 from delhi to mumbai
On sg 8723, pnr - oyv7xz.

Looking forward for a positive response against the complaint.