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SpiceJet Complaints & Reviews

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Updated: Jan 8, 2025

Complaints 3443

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So far, so good. SpiceJet is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SpiceJet will keep up the work and continue to help more customers with their concerns even better 🤝

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Baggage Damage - Flight No. SG-54 - PNR:Q987QV

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Inconvenience due to large delay in departure time and request for refund

Flight cancelled and intimation one day before

Non issuance of refund for modification of flight which was charged but not modified.

SpiceJet reviews & complaints page 72

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Address: 713331

There was no prior information given about flight being cancelled. I had to urgently reach bangalore for seeking admission in college by 11:00am on 03/07/2019. But as flight was cancelled and i was not informed prior enough i could not make alternate arrangement for myself. After collecting the boarding pass and waiting for almost 3 hours at the airport i got to know that fight sg 742 is cancelled. No alternate booking was done by the airlines...

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Address: Darjeeling, West Bengal, 734001

Hi, i'm mr. Saurabh mehta, i was flying from bagdogra to kolkata in sg3322 today/ 03rd of july at morning 7.40, which finally departed at 8.30am as a corporate customer and by mistake my hr had booked a non veg salad, where as i am pure veg, upon several request being made to senior crew member, mr jeet, he arrogantly refused to swap it with anything, not even cookies.

This much hospitality and courtesy as basic we expect for...

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Address: Hyderabad, Andhra Pradesh, 500075

Hi,
On 2nd july i had flight from hyderabad to jharsuguda. Flight no sg3283. And i have return flight on 7th july from jharsuguda to hyderabad.2nd july spicejet cancelled flight without any prior notification and not provided any alternate flight to jharsuguda or nearest airport bhubaneswar. Also airline is not ready to provide the compensation for this.
Pnr: w3tlfr...

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I and my wife had to board a flight from mumbai to bangalore at 8:25 am on 03rd july, 2019.
We reached airport at 6:00 am and stand in the queue for check-in and my number came at 7:10 as there were only 3 counters open and spicejet employees there are pathetic and super slow.
They are unable to manage the queue because of not being proficient and having lack of knowledge.
I will give you my example where after reaching...

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Address: Kolkata, 117A Santosh Roy Road, Kolkata, West Bengal, 700008

It's 2:40 am at delhi airport. Passengers are waiting in a long queue. And there's only one person at the counter. And when asked he misbehaved and yelled saying that other personels will come at 4am. If we want we can wait for him. I wonder what kind of service industry is this. There's rampant instances of delayed and cancelled flights. Bad staff behaviour. Are you people doing some charity to us? Shame #spicejet...

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Address: Deira, 5239

Hi,
I am seeni ibrahim,
I flyed on 01/07/18 my seat no is 6b,
When flight was flying after 15 minutes i went toilet there are no any on piece tissue,
Then i call airhostess name is mrs shivani check toilet she accepted no tissues,

Sir with my ticket i pay also your service passenger cares,

This very very bad and worst services...

Please take care of your flights...

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Address: B-301, himalaya pearl, opposite vishwakarma engineering college, visat - gandhinagar road, Motera, Ahmedabad., 380005

Myself Sunil Ashok Wakure.
Dear sir/madam, Requested to you my flight cancellation charges not received till date. Please see all details attached here about the flight.
This is your kind information and necessary action please.

Booking details given below.

Paytm Booking ID : [protected]
Booked on: 02 Nov 2018 07:31 AM
SpiceJet SG-523
Flight :- Ahmedabad To Pune, on Tue 06 Nov,...

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Address: Mumbai City, Maharashtra

I have booked a flight from kanpur to mumbai on 12 may 2019 which is cancelled by the spice jet after security check in quoting the reason of bad weather but the weather was clear on flight timings. Moreover they requested all passengers to stay in kanpur saying that they will arrange them for mumbai with in 7 days. There were many cancer patients in flight and many other, who are required to reach mumbai on urgent basis without fail. On...

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Address: SpiceJet Ltd., 319, Phase IV, Udyog Vihar, Sector 19, Gurugram, Haryan, Gurgaon, Haryana

Between june i got letter from your hr department that you are selected for data entry job at salary of 32500. And they deposited from me security and insurance amount of rs. 43000 and tell me that you get this amount back but they didn't receiveing call and just telling lie. Please take it seriously and resolve this i am very poor guy and this is the number +[protected] and another one [protected] please resolve this and back my money...

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Address: Shree harsha , kottanguli house, movvar post, Kasaragod, Kerala, 671543

Yesterday i checked in at mumbai airport to fly mangalore. Due to some airport problems the flight is cancelled. Your person's are acting like a big boss there. No proper information we got from them. Last after cancellation ibook ticket floor goa.in mumbai terminal 1 when iput my luggage bag to conveyer it was clean, neat and good. While receiving from goa its lock was broken and completely covered with oil or greece substance. Due to your...

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Address: 400708

I have booked a ticket from bombay to hyderabad and it is not confirmed by your flight company and amount is deducted and i again booked another spice jet flight and i reached destination but i get a message as confirming my ticket after it airrived to destination. I contacted customer care but they are not responding any time. Please be check it once and i place the screenshot of ticket in the below. Please check it and get me refunded....

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Address: Mumbai, Mumbai City, Maharashtra

We have chosen spice jet to travel from mumbai to cochin on the date[protected]. It was a very bad experience. The flight departure time was at 09:20 am, after we got a message that the flight is delayed for one hour. So the flight has to depart 10:30 as per the spice jet updated information. But we waited till 1 pm. It was very worst experience and we missed one of our important occasion....

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Sir i have booked flight sg 8476 tickets for my family members on 19.05.2019. Ticket any is 10577. Date of fight was 28.06.2019, from gorakhpur to delhi. On reaching airport gorakhpur it was told by flight officials that flight has been takeoff at 12.30 pm where as flight takeoff time was 13.25 pm. Due to which my family suffered many problems. Then i had booked next day flight ticket in rs 25976/. So i want to know can a flight takeoff before...

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Address: 581115

I was booking ticket on 21 jun 2019 from spicejet.com from belagaum to new delhi for the travel on 21st jun 2019. While doing that the amount got deducted from my axis bank account (2 times), but while returning back to the spicejet site, there was some error on the portal. As a result the ticket was not booked. I got the message from my bank (Sms and email) regarding the amount deduction (Rs 10329) but i didn't get any confirmation regarding...

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Hello team spice jet... My wife travelled from mumbai terminal 2 to cochin airport... Flight sg6282... While collecting the baggage from kochi, she noticed that the number lock and handle of the bag was broken and it is a clear attempt to steal valuables from the bag... Inspite of tagging the bag with fragile sticker, both handle and number lock were broken and there was a theft attempt... Pls take necessary action against those responsible...

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The baggage was little over the limit with 0 hang baggage. Then decided to take out few clothes from the bag to match the limit, but was not allowed to and was charged 2000 rs for the same. Having boarded the plane huge bags were brought in by the fellow passangers which would not even fit in the overhead, their luggage was not charged and was accomadated easily!
This is not acceptable if someone is being charged and not allowed to...

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Address: 842001

I have made a tickt with two passenges my mother and my brother from paytm. Bt due to some prblm my mother was not able to come so i csncelled her tickt. I got mail messages nd new generated ticket on the name of my brother. Bt at the airport airline deinied nd said his ticket is csncelled instead of my mother. Nd no one took response nd he has to left his flight nd made another tivkt of 15000. No one is taking respinse tiwards this. Even...

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Address: 5/11 shivprasad bldg 97 marine drive h cross road mumbai 400002, Mumbai City, Maharashtra, 400002

From: Shalin Shah
Sent: 28 June 2019 05:10
To: SpiceJet Customer Relations
Subject: Re: Reward Points add Request Complaint
Dear Nafees,
I would appreciate if you can update the number to [protected] also it was a joint ticket booked with my wife mrs dimple bavishi.
Its such a shame, your company spice jet has such a pooling service and do not ward loyalty points for passenger travelling.
the...

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Address: New Delhi, Delhi, 110026

Dear Sir/Ma'am,

As a frequent customer of yours I’m writing in regards to a very distasteful experience I had with your airlines. I booked a business class ticket from Kolkata to New Delhi at full fare, on 18th June, 2019, and the following are my booking details:

Flight no. SG264
Departure Time: 8:45 pm
Arrival time: 11:20 pm
Booking date: Mon, 17th June, 2019

It’s also...

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Address: New Delhi, Delhi, 110052

I
Vikas hemnani booking tkt on 12 jun from mmt for spicejet airlines from del to bangalore for 3 person for 23 jun 11:50 am flight but as soon i reached airport for chk in i was told that ur tkts has been canceled yesterday on spicejet airlines yesterday ie on 22 jun 7:16 pm and i was shocked to know that with no intimation on mail or number with that we argued and again i have to purchase a new tkt with rs 34845/- for the same flight...

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