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SpiceJet Complaints & Reviews

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Updated: Jan 8, 2025

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So far, so good. SpiceJet is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SpiceJet will keep up the work and continue to help more customers with their concerns even better 🤝

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Baggage Damage - Flight No. SG-54 - PNR:Q987QV

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Address: 84 B chhatrapati nagar Ayodhya Bypass near narela zod, Bhopal, Madhya Pradesh, 462041

We had a prebooking of spicemax seats in flight no. SG 8956 scheduled on 8 june from srinagar to delhi. While check in we were told that the air crafts have been changed and they no longer had max seats available, but they promised other facilities like food and beverages. It is to inform you that we paid an extra amt of 2037 just for the extra leg room which was denied to us at the last moment. Also tge food which was served was rotten which...

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Dear Sir,

My name Deepa from Trivandrum, Kerala. I'm unemployed and a jobseeker, looking for job. On 11 June 2019 (yesterday) I registered for airline job in Quikr.com. I got calls from [protected], and WhatsApp chat from [protected] and they are from SpiceJet Airline asked id proof, passport size photo and 2500 rupees for registration and gave bank account details as:
SBI Bank,
Ac Holder Name: Harichand, br...

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Address: Patna, Bihar

Flight SG 8998 scheduled at 9.25 am on 12.06.2019 from Patna airport.
We all have checked in and boarding pass have been issued. Baggage booked.
We all are waiting for system update. No update on display board for security check.
At 9.15 an an official from Spice Jet inform me about the flight. We all went to boarding gate but informed that our flight was take off.
At 10.00 am we all have kicked out with my baggage...

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The staff in dxb r rude & disgusting. They stand near the flight entrance & rudely say to either pay or throw the luggage. We requested that our relative will take it back but rudely got a reply of no. Will never in life travel with spice jet. And will do max mouth publicity of this disgusting service given by the hooligan staff. The think staff did was what goons do. Shame on ur service...

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Address: 41 Dr Abdul Kalam Road, 603103

I have a medical condition due to which i could not make it for a trip booked for june 7th.. on june 2nd i send an email with my medical documents to [protected]@spicejet.com. till June 6th there was no response and then the customer care agent just cancelled the tickets as flight was next day and applied normal cancellation charge for both me and my husband . I was assured that their team would verify the medical documents in the next...

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I have booked a flight at 9.30 am from Tuticorin to Chennai (SG 3592) on 8-June-2019. I received a mail saying that, the flight will depart at 10.45 am from Tuticorin due to some operational reasons. I need to reach chennai before 2pm, since I had a connecting flight from Chennai to Kuwait at 4.05 pm. The Spice jet staff in Tuticorin, completed the check in process and made us to clear the security check and informed us, the flight will depart...

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I had booked 3 tickets from 'cleartrip.com' for a flight from Bombay to Delhi on 9th June at 21:40. When I arrived at the Chhatrapati Shivaji Terminal 1, I was informed that the timings of the flight had been changed to 21:00 and that all the gates were closed. I did not receive any SMS, Email or call regarding the change of timings. I went through a lot of harassment and mental stress due to the negligence on behalf of your airlines. It...

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Address: 91

I was traveling on 1june 2019 by spice jet 376, , my new trolley bag was not handled properly and at the end of journey I received my luggage /trolley which was rubbed badly and my chain hook was broken too... I am a regular customer of spice but now I think to fly with other airlines..this type of services is not accepted from spice.. Hope spice will improve luggage safety n security..
Pnr-DFNVMH...

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Address: Mumbai, Mumbai City, Maharashtra

I am travelling from Mumbai to Delhi 6702. I had a carton box with glass frames inside, and already mentioned at boarding pass counter to put fragile sticker on it and handle with care. However i boarded the flight and i can see the luggage bags unloading through window and i see my luggage carton box is completely torned out also other heavy suitcase bags are staged onto it. I mean this is the way spicejet handle the fragile luggage? I have...

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Address: Chennai, Tamil Nadu, 600100

The flight was supposed to take off @9.55 pm and there no announcement and notifications that the timing has changdd to 10.30 pm.

The service guys asked to onboard at 10.15 pm and every passengers were in and set for journey by 10.30.

Then the pilots did not come till 11.25 pm and all the passengers were uninformed untill asked.

Due to this irresponsible behaviors from the staffs, i have lost...

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My mother is travelling from jaipur to mumbai for which i have booked her flight and i got a massage saying that i have booked a ticket which only allows cabin baggage no check in baggage and i called customer care and sorted that out by paying 400 rs but now they have again charged her same amount from my mom at the airport
This is not acceptable and now no one is picking up the call also. On hold for so long and i am tired of hearing...

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We took a SG3603 on 8jun2019 from Hyderabad to Goa. Traveling with an infant. The flight took off at around 5PM and landed around 6:30PM at Goa. It's been more than an hour after landing, they not yet have clearance to any of the airport gate. Currently the crew is not allowing us to access the wash room. We are currently having limited food for the infant and need immediate help...

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My brand new Wildcraft rucksack was in tatters when it arrived in the Baggage belt. I was travelling by SpiceJet Guwahati to Bagdogra on the 5th June 2019. Extremely disappointed with the service of Spicejet There has been no compensation for it whatsoever. I had raised a complaint at the airport itself but to no avail. I don’t think the airlines care much about the passengers and the passengers’ belongings because my other luggage which...

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Address: Chennai, Tamil Nadu

I travelled on flight SG3106 from Goa To Chennai on 6th June 2019. The scheduled departure was 1:35 pm but the flight was delayed by more than 45 minutes with boarding starting only at 1:45 pm. There was no information through email or message regarding the delay nor did the Spicejet officials at the airport convey any message.
This time the experience with the flight staff was pathetic as well. There was one air hostess Miss Valantina...

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Address: 181201

I tried to book a ticket on 01 June 2019. The booking failed and an amount of Rs. 2430/- was deducted from my account which was done through SBI Debit card with number 5175XXXXX2190. I immediately logged a complaint on 01 June 2019 only and was provided a complaint number as 03779553. I was assured that the amount will be refunded within 24 to 48 working hours which have since expired. On talking to your executive over phone i was told that...

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Address: B-308, BUSINESS PARK,RAISAN, Gandhinagar, Gujarat

I, swapnil shingare travelling to spice jet from Mumbai to Guwahati with SG6480, after reaching Guwahati, I found my bag opened and found one instrument missing from the bag. That instrument must needed for our engineering project at IOCL new bongaigaon site. PnR Y882MF

ANY DELAY WOULD OCCUR IN PROJECT, SPICE JET HAS TO BEAR THE EXAPNSE OTHERWISE LEGAL ACTION WILL BE TAKEN BY VBROTHERS PROCESS-SOL AND ALSO RESPONSE WILL BE...

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Address: B-308, BUSINESS PARK,RAISAN gandhinagar, 382010

I, swapnil shingare travelling to spice jet from Mumbai to Guwahati with SG6480, after reaching Guwahati, I found my bag opened and found one instrument missing from the bag. That instrument must needed for our engineering project at IOCL new bongaigaon site. PnR Y882MF

ANY DELAY WOULD OCCUR IN PROJECT, SPICE JET HAS TO BEAR THE EXAPNSE OTHERWISE LEGAL ACTION WILL BE TAKEN BY VBROTHERS PROCESS-SOL AND ALSO RESPONSE WILL BE...

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Address: Kolkata, West Bengal, 700032

I had booked a flight for 3rd June from Kolkata to jharsuguda but although the money has been deducted from my account I dint receive aby confirmation mail related to the ticket. So case number 03781558 has been filed against this grievance but everytime I'm calling for update no positive response has been received from the concerned team and no information has given through mail communication. Resolve the issue in priority...

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Hi I am traveling from del to Mumbai spice jet SG8705 which was supposed to depart at 08:00 and it’s already09:30 and yet the flight has not takeoff.

It’s such a disgraceful and disgusting that it’s too late and yet there is no guarantee and commitment to fly at the earliest.

Your airline should compensate our for delaying so much without any assurance to fly soon.

I had a emergency and a...

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We were travelling from Ahmedabad to Bangkok on flight SG85 on 28th may and the flight got delayed by more than 6 hours.It was suppose to departure from ahmedabad airport at 7pm and instead it departed at 1:45am.We were four people and we faced lot of trouble.I demand compensation from airlines at earliest.
SG85 on 28th May.
Due to the delay caused my one day hotel booking in bangkok got cancelled which led me to loss of around...

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