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Updated: Jan 8, 2025
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Inconvenience due to large delay in departure time and request for refund
Flight cancelled and intimation one day before
Non issuance of refund for modification of flight which was charged but not modified.

SpiceJet reviews & complaints page 74

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N
Nishith Mehta
from Mumbai, Maharashtra
Jun 19, 2019
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your flight sg 6250 dated 17-jun-2019 from mangaluru is delayed due to operational reason and will now depart at 11:40 pm

Address: ahmedabad, Ahmedabad, Gujarat, 380051

Your flight SG 6250 dated 17-Jun-2019 from Mangaluru is delayed due to operational Reason and will now depart at 11:40 PM.
By this problem next flight missed, next flight which was after 2 hrs and 15 min from Mumbai to Ahmadabad. They didn't give me single refund because Spice Jet announced this before 18 hrs. at lease they have to inform customer before 24 hrs or else need to compensate regarding costumers next flights also....
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Virvadia
from Mumbai, Maharashtra
Jun 19, 2019
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meals

Address: Mumbai City, Maharashtra, 400026

I copy the email dated 18th June to SpiceJet :-
[protected][protected][protected][protected]
Sarita,
Customer Experience, SpiceJet Ltd.

My 1st email was on 8th June 2019. I had mentioned that while booking my 2 tickets, the option to choose 'Jain Meal' was not available and therefore I chose 'Veg. Meal', so kindly change my meal to 'Jain Meal' without charging the difference.br...
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Neelesh Damani
Jun 18, 2019
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damaged baggage in check in

Address: U-3, Green Park Extension, New Delhi, Delhi, 110016

Hi, this is Neelesh. I travelled from New Delhi to Hong Kong on 11th June, 2019 in Spicejet SG 31. When I received my check in bag at Hong Kong airport, it was in severely damaged condition. The baggage was deliberately cut using some sharp object, as it was almost impossible to do that much damage by mistake. My bag was not locked, when I submitted for check in, so if it was done for some checking purposes( that I think, may be an excuse...
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N
Navigator
from Hojai, Assam
Jun 18, 2019
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regarding gate closing delayed flight

Address: ABC TARUN NAGAR BY LANE NR 5 HOUSE NR 29, Kamrup Metropolitan, Assam, 781005

Hi,
I am Devendra Kumar Singh, I am flying for Mumbai from spice jet, I reached 5 mins after gate closes, flight is delayed for 45 minutes my ticket was for economy class but in counter they sold me business class which costed RS 5804, they told me flight on time, their behavior was very worst on counter, why they had done it like that, I need answers....
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A
azazasma
from Hyderabad, Telangana
Jun 17, 2019
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refund of ticket amount

Address: Qualcomm Building#6, Mind space , Rejaha, Hyderabad, Andhra Pradesh, 5000081

HI Team,

while i'm Booking ticket with spice jet on 3rd of June . the ticket was not confirmed and the amount was detected from my credit card and they is no response from spice jet customer care they are not at all responding to emails and while im tracking with complaint number they are not sharing the ETA, my question is why they are holding the amount when ticket is not booked...
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R
reddysir
from Ratlam, Madhya Pradesh
Jun 17, 2019
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delayed flight for more than 2.30hr

Address: RATNAPURI, PUKHRAJ RESIDENCY,, Ratlam, Madhya Pradesh, 457001

Yesterday I traveled from Hyderabad to Bhopal with flight No: SG 3463 (Confirmation no. MIDKHB) which was supposed to depart by 8.10pm but departed by 11 pm and reached Bhopal by 12.30am and delayed for 2.30hr. Due to this, I lost my connection trains and also to my office hours which troubled me a lot.
Hence, I request to pay the compensation as per the aviation rules of India.
Dr, Reddy Palugulla Bhaskar...
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06Hiral Bhatt
from Mumbai, Maharashtra
Jun 16, 2019
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they didn't not allowed to board me on 7 june at 8:30 for flight of delhi from mumbai

Address: B402 Manavsthal Heights Ashok Nagar Military Road Marol Andheri East Mumbai Maharashtra, Mumbai City, Maharashtra, 400072
Website: Spicejet

I had met with accident on7 june, i had flight at 9.05 pm, i almost reached there at 8:30. My friend had already done check in formalities before me she was near gate no 22
.
I requested alot to the team.plane has to take off with in 38 mint. But still they didn't allow me i had 4000 to that flight.
I did my web check in but i was not aware that it was mot completed as my 300 already deducted from account while doing...
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S
Sathananth SK
Jun 16, 2019
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baggage missing - pnr p7c17s

Customer service Team,

Please find the attached itenary of my family's ticket who travelled last week. My brother's luggage wasn't received at Colombo Airport when they reached back on 13th SG01 flight to Colombo.
The response provided was very bad. It's now more than 3 days and we have received no response or compensation for such.
The airlines should have provided a compensation for the delay and should have...
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D
Deepak Mittal Mittal
from Jalandhar, Punjab
Jun 16, 2019
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damage of baggage

Address: Shree maa lakshmi jewellers, Gaushala chownk, New Delhi, Delhi
Website: Spicejet

We were travelling from dubai to delhi via flight SG 12 and our luggage number is SG [protected] and at delhi airport on 13 june our luggage was completely broken due to mishandling of the airlines staff. One bag was completely broken and the other is a little less damaged. There was great inconvenience due to this mishandling. Therefore we claim complete refund....
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L
Lalit74146
from Dharapuram, Tamil Nadu
Jun 16, 2019
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allotment of seat

Address: kovaipudur coimbatore 641042, 641042

Pnr LHNQJR
I booked ticket on 09.05.2019 for journy on 16.06.2019 for Coimbatore to Patna. I booked the seat 7E & 7F for my journey, and the same is mentioned in my ticket. However when we asked for the boarding pass, seat they have allotted was 17A, 17B for Coimbatore to Bengaluru and 12A, 12B for Bengaluru to Patna journey. I requested them to see my booking details and accordingly change my seat. All the counter staff and manager...
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B
BhavinKothari
from Mumbai, Maharashtra
Jun 15, 2019
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ticket not received

Address: Mumbai City, Maharashtra, 400002

Sir my name is Bhavin Kothari and i have booked tickets from Mumbai to Delhi for 3 people, one for me and the other two for my parents Satish and Asha Kothari on 22nd of June( Saturday) of Spicejet Airlines via Happy easy go portal and the amt has been debited from my account but i have yet to receive my tickets on my mail.

Please look into this matter and send me my tickets.

Please find attached the receipt...
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R
RajanBhagat1990
from Pune, Maharashtra
Jun 15, 2019
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second flight missed due to spicejet delay

HORRIBLE EXPERIENCE WITH SPICE JET. I was travelling from Jabalpur to Pune where the Spice jet Flight SG-2942, got 3 hours delayed, due to which we missed our connecting flight (Indigo) from HYD to PNQ, which was at 2:30 AM. We reached at HYD airport around 1:40 AM and then we were waiting for our bags for near about 10 minutes. We reached at the Indigo check in counter exact 2:07 AM but they refused to proceed with check In as we were late...
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D
dk4491
from Mumbai, Maharashtra
Jun 15, 2019
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baggage missing

Flight number:SG6373
PNR:UHEL8E
Passanger Name:Abhishek Kaushik
Date:15 june
I checked in my dark grey stroller bag from mumbai but it was not received on bagdogra airport.I took the spice max(business class) tickets where it was mentioned that i will get priorty baggage.My all clothes, shoes and personal items worth nearly Rs 45000 is missing.My whole trip to north east goes to waste because of this.
br...
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K
kishan91162
from Baghdogra, West Bengal
Jun 15, 2019
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misbehaving by airline staff name shanker

Address: don bosco school road, surabhi apartment, sevoke road, Darjeeling, West Bengal, 734001

Travelling from Bagdogra to Mumbai have total baggage 19kgs including hand and requested to take in total baggage in check in due to heart problems with proof of bypass surgery 6month back but he rudely denied and moved.so this type of treatment is not expected from a reputed airline.He should politely answered and look into the genuine problem of a customer.

Thanks...
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K
kumarraj82318
from Gurgaon, Haryana
Jun 14, 2019
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missing electronic items

Address: BAJRANG BALI, New Delhi, Delhi, 110006

Dear Sir,

Please note that i have travel from New Delhi to varanasi on 22.05.2019 through Flight no.SG2538. I have take two power bank & one earphone in my luggage.On airport my luggage was hired because the things are not allowed.They have keep my power bank & earphone at Delhi airport & told me to take back when return.
After 10 days i came back and asked for my power bank & earphone.
They informed me that...
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R
Rajinder pal singh rana
from Ludhiana, Punjab
Jun 14, 2019
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overcharging for baggage at the time of check in flight number sg 8732 at adampur airport by spice jet on thu 13th june 2019

Respected Sir,
On Thu 13th Jun 2019 myself and my wife Sadhna Rana checked in at Adampur for flight number SG 8732 of Spice jet for Delhi. I was told that the baggae was having excess weight of 32 KG permissible under one PNR 1515FL by 33 KG and asked to pay at spot a sum of Rs 13, 200 which I paid vides receipt number 2018-19/AIP 094 vides debit card as I had no other option under the circumstances. I noticed that I was allowed permissible...
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S
Safwan Rahman
from Kolkata, West Bengal
Jun 13, 2019
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refusing complimentary hotel stay for 2 days

I took connecting flight from Mumbai to dhaka via kolkata SG 490 and SG71 on 13/6/19. Unfortunately the flight from Mumbai to Kolkata got delayed by 6 hours. We were kept unaware of the exact take of time all way along. Meanwhile our connecting flight from Kolkata to Dhaka took off. Now I with my parents are stuck at Kolkat. This delay of flight has caused us much inconvinience. The next flight the have given us is on 17/6/19 so we are stuck...
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T
T Rashika
from Darbhanga, Bihar
Jun 13, 2019
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refusing complimentary hotel stay for 2 days

I took connecting flight from Mumbai to dhaka via kolkata SG 490 and SG71 on 13/6/19. Unfortunately the flight from Mumbai to Kolkata got delayed by 6 hours. We were kept unaware of the exact take of time all way along. Meanwhile our connecting flight from Kolkata to Dhaka took off. Now I with my parents are stuck at Kolkat. My father is a patient of cancer and currently receiving treatment in tata hospital. This delay of flight has caused...
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V
Veena Bansal
from Delhi, Delhi
Jun 13, 2019
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flight delayed and no responsibility taken

I booked Kanpur-Delhi flight or June 11, 2019 which was scheduled to depart Kanpur at 12:30 PM to reach Delhi 1:45PM. I has an Indigo connecting flight from Delhi at 5:25 PM to Raipur. Spicejet doesn't operate on Delhi-Raipur segment and Indigo doesn't operate on Kanpur-Delhi Segment. Spicejet flight was delayed and took off at 3:45 PM from Kanpur and reached Delhi at 5PM. I missed my Delhi-Raipur flight. I had to stay in Delhi and purchase...
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P
Purvesh Mane
from Mumbai, Maharashtra
Jun 13, 2019
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luggage not get back

Address: cst airpot santracruj, 40005
Website: spicejet.com

I ma purvesh mane travelled from dxb to mumbai on 11 june fkight number is SG014 while as sson as i come to mumbai airport i didn't receive my luggage after some time i got to kno thry keep my luggage in dubai airport after that they told you whil get it by tomorrow at u home bt naow it 2 days went bt my luggage is not yet received and they r not answering my call and mail...
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