Swiggy Complaints & Reviews

I ordered Paneer Butter Masala and roti accompany with Fruit Raita (80 Rs)
First they served mixed raita (60Rs) and charged 80 Rs.
Then the cherry to cake was i received plastic in my Paneer Butter Masala.
and the CUSTOMER CARE executive M jyothi says that they can refund me for Rs 50.
against the total bill of Rs 278.
Do i look like a beggar to them ### app making people fool and ill with their food....

Signed up to swiggy to place my 1st ever order... Verified otp promptly on my phone and received an order confirmation.. Meanwhile received an urgent call which went on for 10 min to only realise later that my order got cancelled!! Swiggy didnt bother to try contact and verify later... Dont understand double verifications when otp verification was already done.. Had already lost 40 min in this mess.. So tried placing a reorder only to find...

I placed order for kfc food. Though very regular but swiggy is not professional. This company will not have good rapport for their unprofessional approach. Very rude their customer care. I ordered from kfc menu but kfc cancelled the order saying thats wednesday special. But no where it was mention 10 pcs of hot and crispy chicken is wednesday special. If that was the case then why swiggy charged me. They never had courtesy to inform that...

I am ordering through swiggy regularly... The delivery boy who came earlier came again today so obviously he should know this address.. Moreover u have route guide... I saw him and kept my phone in home and asked my son to go down to get the order... That guy behave rudely to my small kid saying i didn't pick the phone.. He called after reaching here by the time i came out he left too......

I used to order food from swiggy regularly. But since 3-4 weeks in my area cash on delivery is not availaible. I dont know why because almost my orders always had cash on delivery before that. The restaurant i used to order, now it shows that its unservicable. I need to know the reason behind it. How can suddenly a restaurant can become unservicale in my area as from that resaturant i have ordered many a time?? I seriously want to know to...

I have couple of complaints where i really faced worse with swiggy.
I have ordered food on swiggy order id [protected]
First delivery person called and said he had problem with address and asked me to come to particular place and collect order. After swiggy executive conferenced call with me and delivery person, it took 50 min for that person to reach the address where usually it should be 25 min.
After receiving order,...

Your order #[protected] has been cancelled. A cancellation fee of rs. 75.0 will be charged.

We have initiated a refund of rs. 595.0 to your paytm wallet after deducting a cancellation fee of rs.75.0.

The app has a bug as i was able to order foot from far off area just bcos the eatery had a similar name to the one nearby.
The delivery boy called me and requested me to cancel the order as he can't do it.br...

I have been cheated by the team they said if delivery is delayed they will provide refund but when i chat they replied very rude, stating you have been received so many refunds from our end we cannot provide more.

Do you this getting refund is my hobby? Do to you site member you have been forced to provide refund etc as compensation.

How dare you blame to me, and chatting with me in rude manner is not correct....

Order No:#[protected]
Restaurant:Aroma
Hyderabad
i ordered a rajugaru kodi palav family combo worth rupees 499 and after using refer and earn coupon i got discount of 100 and item subtotal 359/- i paid using paytm. after 40 minutes i received the order and when i opened the order biryani rice got foam like thing that smells stinky and chicken pieces added also stinks lot. i contacted the swiggy team right away with the...

Today i made an order from mcdonalds, through swiggy bangalore.
They showed in their system that time was resturant is available.
After i made the payment for the order and waited for item to deliver.
Few minutes later, i got call from their customer service and informing that "sorry for the technical problem, kindly cancel my order, and reorder it back".
I asked for whats the reason, they informed that due to...

On 03.03.2018 at 05:20 pm, i had placed an order for garlic bread spicy supreme (1 no.) rs.149/- and veggie overload pizza (1 no.) rs.329/-, totalling to rs.512/-including gst and delivery charges. I have made this payment through yes bank credit card. However, on placing the order, i have received the item on 03.03.2018 at 06:19 pm to my residential address. But the delivery boy has received the amount of rs.512/- in cash also showing in...

I ordered food on swiggy at 2:30...
I was soo hungry and expecting that they will provide me food at that point of time, i ordered veg biryani. After one hour your people informed me that the restaurant was closed and i can't get any food! Left me out without saying and ending the conversation without intimation...
I was left hungry and with no food at 3:45...

Last night me and my friends ordered 3 chicken fried rice and kabab but they delivered 3 kushka only.. And that delivery boy cheated us he cuted bill nd gave small tap piece (Nothing in that piece of paper) when i asked he said that sorry sir sometimes it will happen like that so i didn't mind at all because we were so hungry and time was 12.30am. When i called him he said sorry sir morning we will refund your money.. But i didn't get any...

Order dated [protected] from 10th feb was delayed for 2 hours and was forced to cancel upon advice from swiggy person.
Was promised a refund back to my sudexo card which i had used to pay online.

And after multiple follow ups, there is still no sign of the refund.

Swiggy escalations email has stopped responding. There is no number to call swiggy unless we order. The options on app does not help anymore.br...

Faced very bad service from swiggy team for my order # [protected]. Let me clarify you the issue as below:

I saw a new web application called “swiggy pop” in my mobile swiggy app. For sake of curiosity, i wanted to check the same. So, i have clicked the round button (Swiggy pop) on my mobile screen and it took me to the food menu option. I didn’t understand much and i wanted to come out of same. But unfortunately, it got...

I have placed an order from mcdonald r. K. Cineplex hyderabad at 12:07 pm on 21st feb 2018. After around 30 minutes, i got a call from swiggy and asked me to cancel the order, before i finished my queries, he hung up the call on my face, and cancelled my order.

How the hell can he cancel my order before getting a confirmation from my side? How can he hung up the call when i am not done yet? Is this the service you provide...

I ordered from swiggy at 6.59 pm and after the order was picked by Delivery executive, he called and said that he met with accident and ask swiggy to reassign the order..we chatted with swiggy customer care person and the orde was reassigned to another executive and our wait time was further delayed..after this executive reached restaurant they denied him giving food saying that swiggy needs to call them and inform..later on we chatted with...

Hello complaint team,

I ordered for a lunch from nizam's biryani house which was picked up at 12:40 pm. And it was 2:30 pm and still not delivered. The delivery executive sudeep dm went to the wrong direction and was standing still in a wrong place. The delivery boy did not pick up any calls.

The customer call center was claiming to have traffic congestion however there was no such congestions. And, congestions...

I placed an order and it took him 45 mins to get here. He was literally arguing that the location was wrong until i sat him down and showed it to him. I taught a grown man how to read maps!!
Secondly, from the very 1st call ive been asking him to get change for 2000. After coming to the appartment, he says he isnt going to make the delivery if i dont get the change. Lots of argument where i could barely understand him as he sounded...

Hi, i booked food online on 10th feb, order #[protected], and made payment of 230 rs through my credit card ending with 8789, after an hour i received a call from customer care saying the chosen restaurant has been shut and blamed me for choosing the wrong restaurant on the app. I found it extremely ridiculous and asked them to refund the money, now for the last 3 days they are claiming they have refunded the money but i have received no money...