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Updated: Jan 25, 2025
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Swiggy reviews & complaints page 248

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J
jugaljetley
from Hyderabad, Telangana
Apr 24, 2018
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please refund my amount back

Address: 500069

Hello,

Sub: refund money

We have ordered a pizza from dominos on sunday dated 22/04/2018 through swiggy guys and also made a payment worth 1350 rs thorugh card payment was deducted, we have been waiting for an hour for the order to reach finally had called swiggy for the order as it was very late and the answer what he gives us that we haven't received any order and payment yet..
I request you to please...
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S
Shivamvasdev
from Delhi, Delhi
Apr 24, 2018
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etiquettes in customer care representative

Address: New Delhi, Delhi, 110014
Website: Swiggy

I ordered from my food at night 1:26 am and it was said that i would recieve it by 48 mins even after 48 mins it was showing 20-30 mins more so i asked for some help from your executive MR.BHARATH he was irritating me and playing
nuisance with me because of him only i cancelled my order and if there would be any other polite executive who would tried to help me i wouldn't have cancelled the order please look in to it
My order...
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H
Himanshu Nathani
from New Delhi, Delhi
Apr 23, 2018
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swiggy complaint swiggy misbehave swiggy issue

Address: 110092
Website: www.swiggy.com

Hi, this is himanshu, i am ca and regular customer of swiggy (Swiggy complain) and i ordered food through swiggy (Swiggy complain)
But the delivery boy didn't deliver food and after asking for that he uses abusive language as he was drunk and his contact number is [protected], i complained regarding same to police station, after that they said your order is delivered but isn't it. The swiggy (Swiggy complain) person is no more worried...
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V
Vivek1903
from Delhi, Delhi
Apr 23, 2018
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not deliver foods and abusing language

Address: 110092
Website: www.swiggy.com

Swiggy complain
Swiggy missbehaive
Swiggy issue

Hi, this is himanshu, i am ca and regular customer of swiggy (Swiggy complain) and i ordered food through swiggy (Swiggy complain)
But the delivery boy didn't deliver food and after asking for that he uses abusive language as he was drunk and his contact number is [protected], i complained regarding same to police station, after that they said your order is...
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G
Guneet 13
from Delhi, Delhi
Apr 21, 2018
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fungus food

Address: New Delhi, Delhi, 110026
Website: swiggy

I have ordered american chopsey and when i have opended the food i have saw fungus on the noodles then i have immigetlty made the complaint and they have refund me the money that time on my swiggy wallet and later they have taken back my money form wallet without any information. They are just showing restaurants but actually food is not getting dilvered from the same restaurant. They are selling from their own kitchen...
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N
Namit Khurana
from Gurgaon, Haryana
Apr 18, 2018
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poor service and cheating their customers

Address: Gurgaon, Haryana, 110049
Website: It has an app on which the complaint was made

My order id is #[protected]
I made a modification in my order by requesting the service provider of swiggy to send an ice tea along, for which i will pay in cash as the delivery guy delivers it to me. I got this confirmation message ‘dear customer, your order [protected] from burger.in has been edited. Your new bill value is rs.335. Request you to please pay the balance rs.53.0 to the delivery boy‘ which means the modification was...
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N
Nikita Tunk
from Hyderabad, Telangana
Apr 17, 2018
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promised food not received

Being a north indian, i ordered a north indian thali from sri uddipi tiffin centre frim swiggy. Apart from the thali i had ordered paneer kulcha and masala kulcha. Instead of the north indian thali i received a south indian thali which consisted of white rice, dal, veg kurma... Hence i request you to please look into the matter at the earliest. I would appreciate to you revert at this matter at thr earliest....
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B
bhavikshah299
from Mumbai, Maharashtra
Apr 17, 2018
Resolved
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food delivered late in filthy contaminated plastic polythene bag

Address: Mumbai City, Maharashtra, 400092
Website: www.swiggy.com

On sunday 15 april, 1:04am, we had placed an order via swiggy from the restaurant (Monopoly) worth rs.565 (Order no.[protected]). The estimated time shown was 33 minutes.

The problems we faced are:
1. Late delivery despite of charging rs.25 (Food got delivered at 2:15am instead of 1:37am)
2. Food was packed in filthy and contaminated polythene plastic bag
3. Food got soiled and soggy which we had to threwbr...
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V
vabs95
from Gurgaon, Haryana
Apr 16, 2018
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issues with refund and company staff

I ordered food from swiggy but the quality was very bad. I complained about the same and they promised me a refund within 24 hrs. But it's been 7 days since then and every time they say your refund is initiated, or processed. When I told them that it is not reflecting in my account they said they are having an issue from their side and it will be resolved within 24 hours. I also shared my account statement with them but still no response....
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Prateek Ramsey
from Bengaluru, Karnataka
Apr 16, 2018
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charging fees without any reason

Address: Pune, Maharashtra, 411009

So this has been going on for many days with many of my orders being altered without my notice or missing from my order on delivery. Yesterday i had ordered 4 items on my order number #[protected], an item worth rs 100 was not available with the restaurant. When the delivery guy came in with three items i was baffled as there was no notification of any sorts by swiggy stating the item could not be produced. Moving past the nightmare, my colleague...
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A
Avishek1692
from Mumbai, Maharashtra
Apr 14, 2018
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fraud with the customer

Address: Pune, Maharashtra, 411017
Website: Na

I have ordered from said sagar pune on 14th april and the order was accepted. Then the delivery guy calls me and tells me that the food cannot be delivered as per order number #[protected] as the product is not available now. When contacted customer care they said that the order cannot places somewhere else.
And refund will take 5-7 days. If it cannot be done why do you accept the order in first place. This has been happening for quite...
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Y
Yashaswa Jain
from Chennai, Tamil Nadu
Apr 14, 2018
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no delivery

Address: 400069
Website: swiggy.com

My order number is [protected]. I can't get in touch with you delivery man as his phone is coming to be switched off. The helpline number doesn't respond as well. Track order shows me location of the delivery man far away from me as well as the restaurant. No delivery, no status update or even cancellation for more than 2 hours (Till the time of this complain submission) at 1am. Bill is already paid and yet no response from anywhere.
br...
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C
Chandrasekhar Adusumalli
from Mumbai, Maharashtra
Apr 13, 2018
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wrong bill given and extra amount charged

Address: 400071
Website: Swiggy.com

I have placed an order from swiggy on april 13, 2018 at 9:42 pm for some food items from sadguru veg restaurant for which i was charged rs. 235/- excluding delivery charges as i have applied a free delivery coupon. However, to my utter dismay, when the restaurant delivers the same food items itself, the charges are only rs. 204/-.

This is brazen cheating and when i have confronted swiggy on this, they have refunded my money....
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A
ankita maniyar
from Bengaluru, Karnataka
Apr 13, 2018
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fraud by delivery guys

Address: Bangalore, Karnataka, 560061

I have order food from rajathadri palace on 8 th april 18 my order no is [protected]. Payment was made online of rs 1753/- but still deliver guy name mr imran khan ask for cash so we paid him. I have given him rs 2000 note in exchange he has given me cash and 100 rs in paytm. I called swiggy to rectify the issue, there response was, delivery guy has not ask for cash and he is deny the matter, even swiggy executive is also delaying the issue...
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P
Prakhar Dutta
from Gurgaon, Haryana
Apr 11, 2018
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order cancel

Address: Gurgaon, Haryana

Today around 12.30 pm i had order lunch from punjabi food inn after placed the order i called swiggy representative (Which i usually do) to bring some extra onion & sauce and also bring change of rs. 2000
I had tried 6-7 calls to representative but he didn't pick the call, after that i called customer care where i had explain that representative not picking up the calls as we want extra onion & sauce and to bring change of rs. 2000....
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P
Pavan Punja
from Bengaluru, Karnataka
Apr 11, 2018
Resolved
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refund hasn't been processed

Address: 560085

Date of order : april 1st 2018
Order id: [protected]

I had ordered a dominos pizza at approximately 10:00 pm in the night. Not only was the order not delivered and they left us starving the entire night. The delivery man from dominos called me stating he was in another area that was extremely far from mine. Dominos agreed to cancel the order and they have provided a screenshot from their attached to this complaint.br...
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S
Surajmum
from Mumbai, Maharashtra
Apr 8, 2018
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domino's pizza order through swiggy

Website: www.swiggy.com

I had placed an order at 2.11 pm st domino's pizza through swiggy. Order no.[protected]. The order was not delivered even after 1 hr when domino's has a 30 minute delivery policy. When contacted, swiggy says they cannot talk to domino's as they don't handle their delivery. I have the screenshots of the conversation with swiggy customer service.
The order was placed through swiggy app and it just isn't easy to comprehend how they can...
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S
sinhaankit19
from Patna, Bihar
Apr 8, 2018
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food items missing from the order and customer service unresponsive

Address: Chennai, Tamil Nadu, 600040
Website: www.swiggy.com/chennai?utm_source=Google-Sok&utm_medium=CPC&utm_campaign=google_web_desktop_

I ordered veg pulao + 3 phulkas + dal fry combo and paid inr 204 but in the delivery the dal tadka was missing. Really unprofessional service by swiggy. My order id is #[protected]. When i called the delivery executive he said to contact customer support which was unresponsive. Please refund my money. They always ignore my calls and the chat system response after a long delay...
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K
Krish.deepak
Apr 8, 2018
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food has been not delivered after paying for the order

Address: Bangalore, Karnataka, 560100
Website: Swiggy.com

Dear swiggy

I placed an order with you on the day of[protected] at 19.30 hrs.
My order details are as order no : #[protected] from dominos pizza, i was waiting for my order till now, but i havent received my order, i paid in advance by using my sbi debit card. Now i got a mail and message saying my order got delivered.
To whom the hell did you delivered my order? Am i fool to pay for my food and you just simply...
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S
Sagufa Shaheen
from Kolkata, West Bengal
Apr 7, 2018
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order not delivered

Address: Kolkata, West Bengal
Website: Swiggy

I ordered a combo of 2 burger french fries and coke on swiggy bt i did not received burger... On asking delivery boy he said he was nt provided with it... But d payment is fully done... Dis is very annoying... And dat too customer care is nt answering d call... Qhat kind of behaviour is dis... Plz look after it or i have to take some action against it......
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