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www.swiggy.com
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Updated: Jan 25, 2025
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Food not received through food delivery app
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Food delivery, not effected. Money taken. No refund.

Swiggy reviews & complaints page 252

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J
Jaishree Srivastava
from Chennai, Tamil Nadu
Jan 18, 2018
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order cancellation

Address: Mumbai City, Maharashtra, 400093
Website: www.swiggy.com/mumbai

Yesterday i placed an order from urban tadka, to my home in andheri east poonam nagar. The delivery boy got lost of the way and after 1.5 hrs @11pm night they said that delivery boy is saying that he will not make the delivery because it's too far but the fact was he himself didn't have any idea of the path and got lost., my ordered got cancelled. This was very unprofessional and unethical....
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S
samit007
from Noida, Uttar Pradesh
Jan 16, 2018
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account suspended for no reason

My account has been suspended by swiggy as they feel i have violated their refund policy
Moreover i have 608₹ in my swiggy money and i am unable to use.
Also i am unable to contact customer service and when i speak to them on chat they simply deny servicing me. Executive name is gautam

I am really nit happy with the rude behaviour of a known company and i am penalised for nothing and i have lost 608₹.
I...
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A
Ashmeen
from Dharmsala, Himachal Pradesh
Jan 6, 2018
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the butter man was burned

I have placed the oder of dal makni (Black dal) and butter nan the naan which i revived were burn and was not able to eat it the whole one one naan was wasted and i did not expected this kind of food from evergreen sweet this was first time i orders and i got this kind of food and if this kind of food is being prepared i don't think so i will ever oder again from her or let any one else oder...
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H
Harshad Madaan
Jan 6, 2018
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bad customer service and restaurants.

Address: New Delhi, Delhi, 110085

I ordered food from swiggy, the food packaging was very bad. Totally unhygenic and when asked customer care executive to replace the food, they asked me that the restaurant has been closed. Worst experience ever, food panda is way more better in everything. Atleast, they understand customer's suffering and then send the food on their behalf if they make any mistake. Not like swiggy people. Uninstall swiggy....
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A
ani9011
from Bengaluru, Karnataka
Jan 3, 2018
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refund not initiating

Address: 560098
Website: swiggy.in

I have ordered food from swiggy on 22nd dec which did not get successfully placed. Despite contacting [protected]@swiggy.in multiple times, i am unable to get the refund.
I have shared the screenshot of the amount deducted and asked them to reply multiple times.
Here is the screenshot attached:

Infact according to them my number is not registered whereas i am able to login to their website.
The complaint id...
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S
Soham Gandhi
from Mumbai, Maharashtra
Dec 30, 2017
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cancellation not done

Website: Swiggy.com

So i called up swiggy to inform them to cancel my order they took time to pickup the phone call which lead to the restaurant accepting my order and when asked to cancel i was asked to pay 75rs as cancellation fees, she (Divya) put me on hold and cut the phone later, this needs to be shown to people. People are easily being cheated like this. Utterly poor😒...
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M
murthy_455
from Mumbai, Maharashtra
Dec 22, 2017
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swiggy order - food packets in tempered condition

Address: Hyderabad, Andhra Pradesh, 500018

Today ordered food from paradise hyderabad through swiggy. Boy delivered in tampered condition. Another instance last week in which roti item missing from veg family pack which is ordered through swiggy only. Requested the swiggy care to refund the amount. As of now it is not been done. Every time facing several issue with swiggy. This to be taken on serious note and understand the public concern who is ordering food when they are in hungry....
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L
lins82
from Bengaluru, Karnataka
Dec 20, 2017
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didn't receive refund of a failed transaction

Address: Bangalore, Karnataka
Website: www.swiggy.com

On dec 3rd i have tried to order food online at swiggy but the transaction was not successful but money rs.504 got deducted from my account.

On dec 4th swiggy support acknowledge the failed transaction and they agreed money will be credit to my card with in 5 to 7 days.

On dec 15th i have contacted swiggy support because i haven't received the refund. Swiggy support asked me to contact the bank. I have contacted...
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J
J Mehta
from Bengaluru, Karnataka
Dec 17, 2017
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cancellation not allowed

Address: 560075
Website: Bangalore

I would like to bring to your attention that swiggy although on their website claims to allow cancellations, doesn’t say that the cancellation in the first 5 mins is free, there’s is a charge of 75 rupees levied. Also, there is no way a user can cancel the order without calling or chatting with them, hence there is a delay of the person availability at their end, there should be a cancel order button provided to the end user just like...
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R
Rahulraj2202
from Chennai, Tamil Nadu
Dec 15, 2017
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cancellation

Address: Chennai, Tamil Nadu, 600094

I wanted to cancel my order placed in swiggy for rs 835, within 5 mins of ordering when contacted the customer care via chat they said i would have to pay the whole 835 as per cancellation fees.
The firm charging for the whole fees of the order that too 835 is really disturbing and is unfair. Even if a minimum would have been charged it would have seemed fine but certainly not the full amount.
I will have to pay the whole amount...
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I
invincible100
from Noida, Uttar Pradesh
Dec 11, 2017
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it was not upto the mark, disappointment all spreaded

Address: Gurgaon, Haryana, 122022

Ordered 7 tacos from taco bell (547 taco bell (Order #: [protected])
Ordered was received without paprika sauce and was very different from the item actually displayed. The same item given at taco bell is very delicious and tasty but this was just a prototype for that.
Kindly help with this issue
This was my first order with swiggy and now after having experience like this i don't think i can make a order again till...
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R
Rao Vivek
from Gurgaon, Haryana
Dec 9, 2017
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food not delivered but cancellation fee was charged

Address: New Delhi, Delhi, 110075

We have ordered food from swiggy order id [protected], delivery boy declined to deliver the order over phone, i had paid full order amount through paytym, and then delivery boy cancelled the order and never called me up and cancellation charged of rs. 75 was charged, kindly refund the cancellation charges as you have declined to deliver the food
Another incident, i had again placed the order with order id [protected] and when i called...
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J
janhavi bhangale
from Pune, Maharashtra
Dec 7, 2017
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refund not done

Address: Pune, Maharashtra

Firstly i ordered chicken lollipops n i got the wrong order i was okay with the order but my issuse is that i have given the money to delivery boy as my online payment failed but money was deduct from the account and they said they will refund in 2 days now its almost 8 day n more till now they have not done and now they are saying they are not able transfer the money what is this going on from many they are fooling the customer they took...
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N
Naveen Thangavel
from Bengaluru, Karnataka
Nov 25, 2017
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swiggy sucks - not one reason there are n

Address: 560037

Have placed an order at 9 30. It got canceled at 11 saying delivery executive met with an accident. Placed an order at 11 picked by delivery executive at 11 30 but his mobile is switched off for past one and half an hour... I lost hope on hope on delivery executive as he might have disappeared coz swiggy is known for hiring un professionals... But just curious to see whether ppl from swiggy customer care calls customer out of courtesy and...
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A
anilkhub
from Mumbai, Maharashtra
Nov 24, 2017
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cancelling orders twice. third rate worst service provider

Address: Mumbai City, Maharashtra, 400071
Website: Swiggy.com

2 orders of mine on 24 nov - both cancelled by swiggy in less than an hour. Third rate service.

Service providers like swiggy must be penalised for cancelling orders with refund initiated & that too without discussing with customer.
Horrible services.

Not even bothered to discuss or follow up in spite of many complaints on their website.

Can anyone suggest how to take up a complaint officially...
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A
Akshayush
from Delhi, Delhi
Nov 24, 2017
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order cancelled without informing customer

Address: 411020

I have ordered before 8:30 pm and restaurant was open. However after 9:15pm (Time promised by swiggy) i called to check on my order status, i came to know that my order has been cancelled without informing me.

What justification would like to provide???

Giving off on next order is not a solution. Have you ever thought the problem based by me and my family.

Could you please help me to understand...
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B
bitan kumar
from Jayamkondacholapuram, Tamil Nadu
Nov 19, 2017
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different product delivered

Website: www.swiggy.com

Hi i received different product instead of naan they provided hard roti which was so hard to eat so i do not have dinner that night due to poor quality of bread which spoil all food. When i contacted customer care of swiggy they refunded naan price but i told them the quality of roti was bad & i want my full refund. They have not provided me full refund. Kindly take necessary action. I want my full refund. My order details:
Moonlight...
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R
raki88
from Pune, Maharashtra
Nov 17, 2017
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delivery boy is rude

Address: 411013

Hi,

Please check my last order from godavart snacks. The delivery boy name was vikram. He called and said i am waiting outside, when i reached there he is not there he came after 10min and when i asked why you said waiting outside his reply was rude. You guys also makes us to wait and etc he was speaking, this is not expecting from swiggy. Please train your guys how to behave with customers.

Very disappointed...
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P
Padmaja Ratnaker
from Hyderabad, Telangana
Nov 17, 2017
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charging excess than the billed amount and not giving the mentioned discount

Website: www.swiggy.com

Hi swiggy team,

I have ordered 2 subs from subway, trimulgherry, telangana. The restaurant bill states rs 623.70, but the swiggy delivery boy has charged rs 656. I even got a message from swiggy stating that my bill was rs 656. How can swiggy charge rs 656 when the restaurant bill states rs 623.70, which includes taxes applicable and free delivery.

Secondly, the swiggy website states there is 20% discount from...
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S
Sandra R S
from Delhi, Delhi
Nov 14, 2017
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irritating and offending smses

I have never registered my number with Swiggy and never used their services. Yet somehow the nitwits at Swiggy found my number (somehow, idk how) and now they keep bombarding me with SMSes that say "Swiggy is in need of delivery boys .. blah blah". Now neither am I a boy now and I the least bit interested in working as a delivery boy. I'm a BTech graduate and a software professional working at a reputed MNC and earning a handsome salary while...
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