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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Jan 25, 2025

Complaints 5111

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So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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order not received and refund also not received and customer support also not responding properly.

Order missing from hour

Swiggy delivery cheat

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My Swiggy delivery ID is been temporarily deactivated.

cod not available after cancellation of the order

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Food not received through food delivery app

Regarding some un authorized transactions

Food delivery, not effected. Money taken. No refund.

Swiggy reviews & complaints page 249

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Address: Kolkata, West Bengal, 711106

Website: Swiggy.com

I was given cold and spilt food by swiggy and during conversation they told me that i will recieve a call still i did not get any call and before i sent the images also and they are telling no images have been sent and they are not calling nor giving any refund pls take some action against this waste company and shut it down ita a request they are taking long time and again i complaint they are telling we can’t do anything pls help customercomplaints.in...

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Address: 500055

Website: Swiggy.com

I ordered 4 plate poori form swiggy on 7th April 2018.
Order No:#[protected]
Restaurant:Chintamani Tiffinsi received in time
Order amount: 200/-

Order delivered by the swiggy executive on time but when i opened the poly bag they have provided only 3 curries for 3 plate poori. so we thought we should adjust the curry for four plate . but when we try to eat it we found that the curry was at all cooked they...

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Address: Gurgaon, Haryana, 122011

Website: www.swiggy.com/bangalore/restaurants

ORDER #[protected]

I ORDERD my food and selected cash on delivery option.

Representative arrived but he didn't have the change, I asked him to get change since; he should be the one brining change with him; he couldn't wait nor he went out looking for it. He left on his choice, i didn't cancel it he did.
Now; i am being charged for cancelling the order and my cash on delivery services has been disabled...

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Address: Mumbai City, Maharashtra, 400057

Website: swiggy.com swiggy app

I had placed an order [protected] on 24 march at 11.02am. The order was cancelled by swiggy after an hour and a replacement order was placed from their end with order id [protected]. After waiting for 1 and half hours, i called them ar 12.32pm and ask them to cancel my order and process my refund. (I had already paid for my order.) the standard delivery time was 53 minutes. I waited for 90 mins.
Upon trying to cancel i was asked to receive...

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Address: 122002

I ordered food for my friend and wrong food was delivered. On top of that the concerned person isnt even picking up phone. This is pathetic. Disappointed with this service. Please take appropriate steps. Even the customer care number is unavailable. I want my money back. Revert for details like order number and details of delivery guy as soon as possible otherwise I'll take this matter to social media or to higher authorities....

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Address: New Delhi, Delhi

Website: www.swiggy.com

I ordered a cake on 2nd april 2018 via swiggy app from mister gulati bakers, rajauri, delhi (Order # [protected]). However when i asked the delivery boy for bill but he said a request need to be raised to customer care team and they will provide me the restaurant bill as they do not carry the bill with them, which is totally unacceptable for a cutomer. It is 4th day now and i have been chasing for order invoice still. I think the customer...

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Address: New Delhi, Delhi, 11045

Website: www.swiggy.com

Hello everyone,

Today i had order food from indian bites through swiggy but it was a nightmare for there rider was talking to me as if i took some-kind of loan from him.
The reason for me to mention all this to the public forum is not to hamper swiggy's image but to tell them that the business in which they are in is a customer driven business.
Teach some manners and put some brain to your employees....

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Address: New Delhi, Delhi, 110086

Website: www.swiggy.com

Myself Jaswant Sharma I ordered some food in rohini after a little time delivery boy call me and said the food is not ready please change or cancel your order. I tried many times at customer care no. of swiggy and also try chat process of swiggy, but not a single person is there to reply. Then I receive a call from swiggy his Id no. Is [protected]. When told him whole story he said to me that "Sir hum to customer ko aise hi fsatey hai" then...

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Address: Bangalore, Karnataka

Website: www.swiggy.com

I ordered food from swiggy the quantity was less and the quality was also bad. I complaint about that and they are just told me to give 24 hour they will contact me after 48 hour i messaged again they again tell me to wait for 24 hour after 32 hour i again messaged they again aksing me 48 hour. They are just doing timpass they are not providing me any solutions and my refund....

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I have been raising requests for reversal of a failed transaction (Order id:[protected]) that happened on 16th dec 2017, but in vain. Its been more than 3.5 months now i have been chasing swiggy guys. Firstly they conveniently said that the money is lying with the bank, i get in touch with the bank and they confirm back to me that they have not received the money.
I have made multiple attempts to chat, mail with swiggy people but they...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Website: Swiggy

I has placed an order today of ₹550 out of which the veg pasta was not fresh and was stinking. I has called swiggy around two times and i was told that i will be given a refund regarding the same. I had also shared the picture of the pasta. I also asked then to get it collected back and they can see that it is not fresh. Later, they refused to refund my money saying they will share the same with the restaurant providing me no assistance...

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Address: Bangalore, Karnataka, 560100

Hi team, i had a conversation with swiggy executive named haritha and i had a concern with the order i have done with swiggy in which a coupon of 50 was offered, when i find that i have not received it i tried chating with an executive who was not willing to help and ending up telling that i am lying, is this how the executives help customer now a days, please refer to the chat i had with this agent, and help me here....

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Website: www.swiggy.com/hyderabad/restaurants

I have ordered some food on swiggy but the order id was not generated after payment done through phonepay also. When i cross checked then the cr at swiggy said that the transaction was failed although the amount was deducted so they will refund the amount. The order was done on 23/03/2018 but its 29/03/2018 but i have not received. On 23/03/2018 i could connect to then by contact number but after that date the system rejects the call and...

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Website: www.swiggy.com

I want to deactivate my account with swiggy, but when i contacted them about this, they are saying the account is deactivated from their end. When i run the app, i can see my account is still active. I want them to deactivate my account and delete all my personal information because i don't want any identity theft to take place.in times like this, we all have to be very careful with who has our information because they can really cause serious...

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Address: New Delhi, Delhi, 110059

Dear sir/mam

I ordered a meal from 'burger king' of ₹555 on 25 march 2018 through swiggy app. My phonepe balance was deducted but my order was not placed.
I did chat with swiggy customer executives and they told me to wait for 24hrs to get refund. But its almost 3 days are passed but i still not get my refund.
Kindly resolve my problem as soon as possible.

Swiggy account details
Luckybr...

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Address: Chandigarh, Punjab, 160017

Sir/Mam

I have made a purchase of Rs.342/- on Swiggy using prepaid payment via Sodexo meal card on March 02, 2018 but my order was cancelled by Swiggy and the amount of Rs.342/- got deducted. As per Swiggy records they have refunded the amount but till now, no amount has been refunded in my account. The details of my card and purchase order are as follows:

Sodexo Card No. [protected]
Card Holder Name:...

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Address: 560078

Hi, this is kiran suvarna. I placed an order tonight (March 25, 2018) at around 10:10 pm. I got a call at around 10:15 pm by the delivery boy and he was very rude to me confirming the address.

And then two guys came to the address and they delivered the package. Then they were forcing me to pay them 10rs tips. I just denied them.

Then i came home and when i see the package it was already opened. I ordered 4...

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This is in reference with order number [protected].
I was chating with customer care executive if i can add any extra item in my order. She instead of confirming it ordered it and i tried to cancel it but she did not did. Than i asked if i can make payment online as i already did for my remaining order she told not possible and also told me that if i cancel my order i have to pay for rest five order online as my cash on delivery will...

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Address: New Delhi, Delhi, 110045

Website: Swiggy

Order id#[protected] i ordered food from swiggy for amount ₹2580. It was a waste of money. I got rotten chicken curry and found a paste in it. It was my cousins birthday and my guest couldn't eat anything. I called swiggy to take the food back but nobody came and nobody gave me any solution. It was my worst day i paid a lot of money to have food but couldn't eat a single item as all of them were worst quality. I charted with many but nobody...

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Address: Bangalore, Karnataka, 560103

Website: www.swiggy.com/bangalore/restaurants

Dear respected sir,

I order a food via swiggy mobile app today #[protected] amount 2335/- and this order was assigned and choose to domino's and we tried reaching dominos customer they denied to answer the status of order and later contact swiggy team and we asked to contact domino's but domino's people are not ready to cancel or delivery the order and asked us to contact swiggy and swiggy customer care manager respond we can't...

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