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Updated: Jan 25, 2025
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Swiggy reviews & complaints page 254

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S
Sheena Sam
from Bengaluru, Karnataka
Aug 13, 2017
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stale and stinking food

Address: 560035
Website: SWIGGY.COM

I ordered food from swiggy on 7 august 2017 at around 8pm from swiggy app. Restaurant called folklore in doddakanneli, they charged me 300 rupees i had ordered biryani and some puttu but they called me (Restaurant directly) and said they do not have biryani i asked for fried rice they said no all food got over, instead they can send me meal packet i said ok. When the food arrived and when i opened the meal packet it was sticky and stinking...
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Nazir890
from Mumbai, Maharashtra
Aug 12, 2017
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wrong item delivery

Address: 560029
Website: www.swiggy.com

I placed an order on swiggy (#[protected]) for 3 sandwiches and they gave us a pizza and bread stick and misplaced the order and we waited for it for an hour while we were starving to death by hunger. Then they have replaced order and then we had to wait for another hour forghe delivery again. And the customer care guy was so slow in handling things and it was a bad day for us. And there was no compensation too from their side too bad service....
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Deval Majumdar
from Bengaluru, Karnataka
Aug 5, 2017
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call centre executive females

Address: Bangalore, Karnataka, 560066
Website: Swiggy

I called up the call centre and spoke to a girl on 02 august 2017. That girl was very rude i said may i know who i am speaking g with she said why you want to know. Is this the way they handle calls.

Quality people do not monitor this kind of rude calls. One day this kind of people get promoted to higher posts because they get lucky to get out of it.

Then i again called up and introduced myself and started speaking...
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vikas4327
from New Delhi, Delhi
Aug 2, 2017
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disappointment from the services

Address: 122001
Website: Swiggy Support <support@swiggy.in>

Hi,
It vikas, plz refer the the report on order number [protected] which happened on 29th july 2017 (Saturday)

We ordered food through swiggy from saleems (Chattarpur, new delhi). We got the confirmation around 10 : 59 pm that our order is expected to arrive in next 47 mins but to our distress we we got the a call at 1 am that your order has been cancelled. Imagine a situation wherein a family has waited for food for...
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V
vinuviny
from Gurgaon, Haryana
Jul 30, 2017
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cheating and fraud

Address: Gurgaon, Haryana, 122018
Website: Www.Swiggy.com

We ordered food from swiggy and waited for one completed hour but the order never got delivered even after paying entire money in advance.
After one hour i just got a message that the order has been cancelled.
I called the delivery person and he said that he is at the restaurant but swiggy didn't transfer money to them so they cancelling the order.
We had guests in our house including small children and everyone was hungry.br...
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N
nr24010
from Kolkata, West Bengal
Jul 11, 2017
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Charging more than the bill

Address: Hyderabad, Andhra Pradesh, 500072
Website: swiggy.com

I have experienced swiggy is giving a paper bill showing the right amount of gst 12% added but the app bill amount is more and hence they are charging an amount which is not reflected in the bill. I have uploaded the swiggy app bill amount is 228 whereas the paper bill amount is 211. The difference in the amount though not much but it is definitely a malpractice they are doing.

The 2nd time i made the order cash on delivery...
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sapna.bhatt123
from Bengaluru, Karnataka
Jul 8, 2017
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Order confirmed for delivery in 36 minutes-post 1hr 40mins my order was cancelled saying the restaurant is closed-had to call the cust s

Address: Bangalore Urban, Karnataka, 560032
Website: www.swiggy.com

I placed an order at 9:03 pm for a bill amount 524 inr, my delivery tume was 36 minutes... After waiting for an hour i call customer care to know that my order is delayed and it would arrive in 10minutes. It didnt arrive-called again and cust service picked the call and the agent was not aware that my call was even connected. I again called and got connected to manoj who said the order will arrive in 10mins-i waited again-didnt arrive-i called...
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Anks5656
from New Delhi, Delhi
Jul 7, 2017
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Swiggy Assured Scam

Address: Gurgaon, Haryana, 122001
Website: www.swiggy.com

I ordered from swiggy assured restaurant yesterday at 08:25 pm (Screenshot Attached) and got the message from swiggy that it is eligible for timely delivery and will be delivered within 57 minutes. i got the delivery at 09:31pm (Screenshot of message from swiggy and call from delivery boy attached). However when i complained the company denies that there was a late delivery. Need strict action for these companies for making fake commitments...
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Sayani Dutta
Jul 5, 2017
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Got Rotten Biryani

Address: 560075
Website: www.swiggy.com

Sat day, 01/07/17, we have ordered food for dinner from Lazeez through Swiggy. We have ordered 5 packets of Mutton Biriyani (Rs 1175). We got totally rotten biriyani. Its smelly and rice was extremely sticky.

Our whole dinner got spoiled and also we have observed some health issues after having the little portion of the food. The time was, 12pm so we cant contact swiggy at that time. We have suffered a lot and its very much...
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pradeepasp
from Mumbai, Maharashtra
Jun 18, 2017
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Order cancelled - very worst approach by swiggy

Address: 600069
Website: swiggy.com

I am placed an order today (18.06.2017) ref order no [protected] (At 12.35 pm) and got the confirmation expected to arrive next 42 mints message from swiggy. After swiggy given a message your order one the way will be reaching next 20 mints (At 1.07 pm) and after i have received your order was cancelled and refund in your swiggy. Why the fulls taken the order then cancelled, if not able to process why the ediates taken the order....
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Suckinoboo
from Delhi, Delhi
Jun 12, 2017
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Food delivery - not delivered as promised

Address: Bangalore, Karnataka
Website: SWIGGY

Hi i am manish pandit living in chennai and i had ordered food in swiggy app on 11.06.2017 at 12:37 pm (Order was 2 biryani from aasif biryani restaurant) but did not received my order till 2:32 pm (The order was suppose to be delivered within 37 minutes from order placed)
When contacted the customer care they say they will check and revert on this order but id id not get any call back from them, i tried atleast 5-6 times with their...
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Shantumoni
from Kolkata, West Bengal
Jun 4, 2017
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Product confirmed but not delivered

Address: Kolkata, West Bengal
Website: Swiggy

I have given an order, the order get confirmed but after sometime got a call from swiggy that the item is not available. It is just ridiculous. I[censored] don't have the stuff then why don't u put "currently not available" in the given stuff. After confirmation everybody get relaxed that ur food is coming. I have called the customer and the lady name Munmun was shouting on me. I wanted my money back to bank account and not swiggy wallet because...
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Rahul Kolhe
from Hyderabad, Telangana
May 30, 2017
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Very bad service, it is just bribing them

I had order some food in a restaurant. After the delivery person reached there he called me and informed that the restaurant cannot provide me the order. First point why did the restaurant accept if they did not have sufficient food material. After that i accepted to change the order, but the delivery boy told me that i have to pay 40 inr to delivery boy. This is ridiculous. Y current order was of higher amount compared to the new order still...
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Nirajsupes
from Mumbai, Maharashtra
May 27, 2017
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Refund

Address: 411060
Website: Swiggy.com

Hi
I was expecting a refund from swiggy.
No email confirmation was sent by them stating that the refund was done or completed.
I had a chat conversation with one of their agent today named aditi.
She told me that the refund was already done to my paytm account. However there is no balance refunded to my wallet in paytm.
When i told this to the rep she told me it was done on 16th of may 2017, the reference...
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Anirudh Suresh
from Bangalore, Karnataka
May 27, 2017
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Blackmail from delivery boy

Address: 560070
Website: www.swiggy.com

Order id: [protected]

Please stop using this scam company... Im a regular user and i am regularly disappointed... I am not going to use it anymore henceforth

Placed an order at 6.15 and i get a call from them at 7.15 saying that the delivery boy had a faulty bag in which he was carrying food so the food got spoilt

This is an absolute joke... Scammer company beware... U cant expect people to wait...
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Sachin Dahal
from Bengaluru, Karnataka
May 21, 2017
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Extreme inconvenience caused due to poor service and wrong information

Address: Bangalore, Karnataka, 560076
Website: www.swiggy.com

This issue has been happening to me on a regular basis. I ordered my food at 9 p.m. and I made an online payment for it. The money got deducted and I waited for my order till 10 p.m. After waiting for an hour, I called customer care. They assured me that my food will be delivered. I patiently waited till 10:40 can called the customer care again. They now informed me that the restaurant is closed and they would refund my money as swiggy money....
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priyanka colaco
from Bengaluru, Karnataka
May 19, 2017
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Horrible service

Address: Bangalore, Karnataka, 560029
Website: www.swiggy.com

We placed an order on swiggy at 10:30 pm it got confirmed at 10:41 and till 12:20 there was no update about the order . The app said the order would be delivered in 43 minutes but there was no update and at 12:20 the follow-up guy from swiggy calls and says the food could not be delivered.

It was raining outside​ and being down with fever swiggy seemed like a savior but the only thing they did was kept me waiting in anticipation.br...
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Arun Kumar123321
from Sirsilla, Telangana
May 16, 2017
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Negligence

Address: Hyderabad, Andhra Pradesh, 500001
Website: Consumer complains

Day before Yesterday I placed a order in Santosh dhaba, but he actually came nearly 30 minutes late, upon that he just cancelled my order but when I clearly mentioned my address, moreover it is a flat so it would be more convenient to him, and yesterday, I complained to coustmer care they apologized me and told you will receive a coupon code worth 100 rupees but till now I didn't receive it. But till date I haven't received the coupon, br...
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Nandha Virajith
from Chennai, Tamil Nadu
May 10, 2017
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Food not delivered on time

Address: Chennai, Tamil Nadu, 600080
Website: Swiggy

I ordered food in swiggy around 3.40pm and still no delivery executive has been assigned for my order and I called customer service and made complaint to them regarding this and they said within 10 min delivery executive will be alloted but still no response! This doesn't seem fair, and I decided to Cancel my order but I noticed that I will be charged 75rs for it..
Take action soon...
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Navneeth G Nair
from Chennai, Tamil Nadu
May 1, 2017
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Late delivery, assured cashback not shared.

Address: Chennai, Tamil Nadu, 600043

I don't thing u have any value for customer concerns. That happens to every other company which is well established.
I was a valued customer of swiggy who used to order everyday.
But nowadays your company's behaviour on customer complaints is so bad and it made me even think to post it on facebook and share among my friends.
For the last two orders on mine the delivery got delayed and the customer executive offered me...
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