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Swiggy Complaints & Reviews

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Updated: Jan 5, 2025
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Swiggy reviews & complaints page 8

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Dear Swiggy Management,

I am writing to express my utmost frustration and disappointment with Swiggy's handling of my application to join as a delivery partner. My experience thus far has been nothing short of a complete letdown, marked by a lack of consideration, poor communication, and an unjust denial of my application.

First and foremost, I was rejected as a delivery partner for the sole reason of not having...
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Supriya Prasanna
Oct 4, 2023
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For delivering rotten banana

Address: Malleshwaram, Bangalore

I had ordered 4 bananas from Swiggy Instamart and when I opened that box I found that the banana was rotten or damaged in the middle and small tiny bugs were moving around it. most trusted app now am feeling as if it was my blind belief never order fruits from Swiggy Instamart....
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Reshma Vishnu
Oct 3, 2023
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Swiggy thugs - refund not received

I ordered some items on 24th September and made the payment of 400 rupees from my UPI. The money was deducted from my bank account. After some time I saw a notification that restaurant cancelled my order. I immediately reached out to chat section to see my refund status and it showed refund will be processed within 48 hours. I waited and again reached out to swiggy support via email. They told me it was an invalid request and I should have...
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soorajps6666
from Cherthala, Kerala
Oct 3, 2023
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Account permanently deactivated

Address: Cherthala
Website: www.swiggy.com

My account got deactivated...
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Mr sunil
from Delhi, Delhi
Oct 2, 2023
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Not solution for swiggy

I have order place 1 plate noodles and 1 plate honey potato but received but received wrong item only potato not honey potato I contact to swiggy customer care but senior supervisor Salman and Farhan corporate office not solve my problem i have complaint consumer court otherwise not solve my problem swiggy company my name is sunil order ID [protected]...
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Shajit81@
from Mumbai, Maharashtra
Oct 2, 2023
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My I'd was permanently blocked

Address: Mumbai

My brother use my bank account in his swiggy ID and he doesn't work in swiggy and left permanently but swiggy Ban my ID permanently for what I've only one account...
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Ardhramanakattu
from Kottayam, Kerala
Oct 1, 2023
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Refund not received

I ordered from swiggy on september 15th for rs 182. And the order cancelled automatically. Ihave already payed the cash also. But my refund is not received yet....
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geetaravula
Oct 1, 2023
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Found glass in Mysore bonda ordered from Swiggy

I have raised complaint using help in order but they just said they will give refund and abruptly closed the chat .they don’t want to take any action against the food delivery restaurant.
We found glass piece inside Mysore bonda .
My order is: [protected]...
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I have order from railway station by Swiggy. They accepted the order but refuse to deliver on public place and i also asked for cancel they said you will be charged all amount . I also have chat with swiggy they said that can’t be deliver on public places . I was on train so I was helpless to do anything. Also my family slept without eating anything because i have already spent money on swiggy. Why swiggy accepting orders from public places...
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Address: bengaluru
Website: swiggy.com

I spent one hour selecting discount showing items.After an our of selection I selected and ordered of Rs. 269 which had item worth Rs 1000+.

Not only they falsely marked undelivered.
1. SWIGGY employee talked with me for over 15 minutes after marking as delivered
2. processed refund of 2 to falsely scam system
3. probably marked as delivered to show those as loss and trick government, tax and resale the same...
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satishkumar2656
Sep 26, 2023
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Bad behaviour and not a delivered order

Address: sonia vihar delhi

I ordered from Swiggy but even after the timing was over the order was not delivered and when I called the customer care (call helpline [protected]) they were abusing.
These people handle customers like this, they want to ban Swiggy from India.

Poor service and very poor customer support from Swiggy.
And the customer care is asking me for extra charging for delivering the order.

Swiggy Customer...
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Website: Swiggy.com

The food that I ordered was suppose to be delivered in 55 min but it got delivered in 2 hour of waiting and later on I called the back end team for refund of food which was cold and not even eatable for anyone because it was out in rain and plus thing they have not listen me properly and initiated the refund of 114 rupees and my actual food amount was 592 rupees.
I told the lady who was assisting me that to transfer my call to any...
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Lekshmivinod94
Sep 22, 2023
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Order cancelled without confirmation

The order was cancelled because of the apps glitch and they don't provide the order or the refund. It is not possible to cancel the order after 1 minute through that window as the cancel order tab is removed post 1 minute of food order for the order to be cancelled from consumers side it should follow helpcancel my order which i didn't do.
The food worth 394rs was cancelled without any prior confirmation and not providing the refund....
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Lekshmivinod94
Sep 22, 2023
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Food cancelled and no refund

The order was cancelled because of the apps glitch and they don't provide the order or the refund. It is not possible to cancel the order after 1 minute through that window as the cancel order tab is removed post 1 minute of food order.
The food worth 394rs either made a fresh order or the refund to be credited to the original payment method. Without even confirming with the consumer they just cancel the order....
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sirajerna
Sep 21, 2023
Sep 23, 2023
This thread was updated on Sep 23, 2023
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Complaint against Swiggy for unauthorized charges

I am writing to raise a complaint against Swiggy regarding an incident that occurred during my recent food order. On August 16th, I placed an order #[protected]. on Swiggy. However, for some reason, I had to cancel the order before making the payment.

To my surprise, I received a notification later stating that I had a pending payment of Rs 407 for the same order. Despite multiple attempts to resolve the issue by contacting...
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Ritu Pamnani
Sep 21, 2023
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Order over delayed

I ordered from Swiggy. It showed order will be delivered in half an hour. But it came in one and half hour. That is delayed by 1 hour. When I contacted support on swiggy, only bots were chatting. The food was cold and soggy. This happened earlier also. But there's no action from Swiggy. We don't pay for cold and soggy food. There's no value for customers time. Highly unprofessional...
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LAKSHAY AGRAWAL
Sep 19, 2023
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Product Package and Spoliage Issue

I have ordered medium size pizza from La Pinos Mansarovar Jaipur on 18 Sept 23 for Rs. 549 having order Id:[protected]

I have raised tickets same day but no resolution has been provided yet as same was fully spoiled and packaging was totally improper

Kindly look into this matter urgently and provide complete refund or a coupon for the same

Refer attached snapshot and Video-

Thanks...
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LAKSHAY AGRAWAL
Sep 19, 2023
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Packaging and Spoilage Issue

I have ordered medium size pizza from La Pinos Mmansarovar Jaipur on 18 sept 2023 OrderID:[protected]

Pizza was totally spoiled and packaging was totally improper. I have also raised the tickets but no resolution have been provided yet.

Kindly look into this matter urgently and provide refund or a coupon !!

Refer attached photo and video -

Thanks...
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Nishika Mittal
from Bengaluru, Karnataka
Sep 18, 2023
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Bad Food Delivery

Address: Bagalore

Worst customer service. order no: #[protected]
i ordered on 17th Sept at 10:32AM which was showing the delivery will be in 34min. I didn't get the order till 11:15AM than i called to swiggy customer service, She checked & said u will get it in 15 min, but still didn't get. So,
So, we called again at 11:45AM. While talking i got the order at 11:49AM that was in pathetic condition. We asked delivery guy to take it back he denied.Paranthas...
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Khalid98
from Pondicherry, Puducherry
Sep 17, 2023
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Regarding my order refund

I ordered through swiggy app in kfc restaurant on sept 17 at 18:10pm. I paid via google pay app of rupees 701. The order was cancelled by the app due to unavailability of delivery partner. When I applied for refund it simply stated that refund isn’t available for this order. I want my refund as soon as possible. It has happened so many times in the past. Kindly look into this issue.
Order id : [protected]...
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