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Updated: Jun 4, 2024
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K
Kamal sasi
Jul 15, 2021
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I want refund money

Address: Nalco nagar, Chandrasekhar pur Bhubaneswar

On date 13.07.21 ordered chicken Curry after arrived time call me for receive my order and conversation he told me this is your incorrect place so I provide you after 1 hour but I can't wait at late night after 30 minutes customer care call me with conversation he told me refund my money 4 to 7 days still now don't refund....
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JeganBinu
Jul 15, 2021
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Amount got deducted for undelivered Order 109064119501, 109064212465

Could you help me get the resolution for the below order IDs
Order No:[protected]
Order No:[protected]

The moment I placed the order, I got a call from the delivery person that my order got duplicated and he asked me to get in touch with customer care through Swiggy App, but I tried in swiggy app chat support which was not getting loaded at all. I kept trying with no luck and received another call from the...
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Soundarya Karwana
Jul 15, 2021
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Refund, Failure of solutions

Hello Sir/Madam,
I a regular customer of Swiggy, has been facing problems frequently regarding the refund of my amount, for the product which has not been or failed to be delivered. Even after repeated requests they failed to solve. They failed to refund atleast the taxes and delivery tip for the failed delivery. I have experienced this for the 4th time. Kindly look into this asap.

Thanking You....
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A
AsishBose
from Bengaluru, Karnataka
Jul 14, 2021
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Delivery not made at all

Address: Address: 701/702/703/, A-Wing, Everest Chambers, Andheri Kurla Road , Marol , Mumbai 400059, Maharashtra, India Ph: +91-22-60006600

The restaurant picked up the online order and the money was deducted.

Now after 1 hour of keeping me hugry, these guys say that the item si unavailable.
If the item is unavailable why would someone pick the order.

So a clear case against IPC 420 for which they have done a conspiracy under IPC 120b via CRPC section 196.

The customer Team member Heena was not even able to connect the customer...
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R
Rama krishna maruboina
Jul 13, 2021
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Payment and compensation - with order no #105727933101, swiggy

Address: India

Odered pizza from pizza hut through swiggy Dated - june 2nd / 2021
i odered pizza -- with my contact no[protected]
i oderd pizza from pizza hut through swiggy, which swiggy accepted my oder and debited amount and pizza hut accepted oder but still today - 13/07/21 i dint receive my oder

swiggy and pizza hut made me fast for that oder...
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Shubhangi5525
Jul 12, 2021
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Failure in effective delivery by the delivery boy

Address: 19/7 1st floor shakti nagar, In front of stunning stules salon

The delivery man never reached even after I taught him my address over a Call and resent him my location. He was standing on another location for a long time even after my call with him. Later, he didn't picked my call and cut my call and cancelled the order. He never seemed to deliver the order.
Order no.- #[protected]...
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Shubhangi5525
Jul 12, 2021
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Failure in effective delivery

Address: 19/7 1st floor shakti nagar, In front of stunning stules salon

The delivery boy didn't followed the map neither he picked my call. When I tried calling him again and again, he cut my phone and finally when I reached him and taught my address clearly again, he spoke to me rudely. Not only this, he didn't picked my call after that and on map I saw that he was standing on the same location for a long time even after we talked over a call. Please get good delivery boys who atleast understand normal layman...
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Pradeep20031975
from Mumbai, Maharashtra
Jul 12, 2021
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Swiggy Cheated

Order No:[protected]

Order placed at: Sunday, June 20, 2021 7:04 PM

Order delivered at: Sunday, June 20, 2021 7:22 PM

Incident:- I ordered 1KG Cake thru Swiggy on Father’s Day and received 500g Cake thru Swiggy . I had made complaint to Siwggy . There is no resolution from Swiggy for this mistake, just saying it’s mistake in restaurant end. But my concern I didn’t order directly to restaurant,...
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Sujatha angel
Jul 12, 2021
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Cancelled in error, immediately informed customer care to reverse cancellation and dispatch de food, didn't receive food p waive

Address: Ulsoor
Website: Swiggy

I ordered food for 1254/_ on 7th July 2021
Order no.[protected]
I cancelled the order by mistake immediately I spoke the customer care executive Ramya and escalation manager shoma informed about cancellation due to error and asked them to dispatch the order asap, to my dismay they gave lame excuses like food is gone to food hub
It was my grandfather's funeral and all the family members went without food I had mentioned...
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Harunalrashid
Jul 11, 2021
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Cancellation of confirm order through swiggy by Mcdonald's after 40+ minute

My confirm order for food Mcdonals Adajan Surat thro swiggy after on line payment thro G pay is cancelled after lapse of 40+ mins without my consent. I requested Swiggy and Mcdonals representative not to cancel my confirm order after lapse of long time as it put me in trouble to arrange food during curfew timings and on Sunday. I am looking for other legal ways....
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Arun11101
Jul 11, 2021
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ordered food. delivery person did not reach and he cancelled the order

Address: Sandwanam andganwadi,,kootoopatha,palakkad

I have ordered the food the delivery person didn't reach the location and he canceled the order. I called him so many times and he didn't even respond to that call. His number is [protected] . he is from Palakkad Kerala. and even the customer support of swiggy cant give an accurate solution . they have took my entire amount Rs 303 as a food return policy. please someone help me. i have his voice that he told me to wait . shall i move forward...
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Shashankips
Jul 11, 2021
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Order Cancelled, didn't get the refund

I have ordered beer. I have given instruction that if beer will be chilled then only pick the order, and also instructed delivery guy same thing. they agreed, but still they tried to deliver hot beer an customer care asked me to keep them in to fridge for 10 min, But I don't have fridge then what will I do with those beers. So I asked only for chilled beer, then Swiggy cancelled my order, but they are not refunding....
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M
Mayan Bhandari
from Delhi, Delhi
Jul 10, 2021
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Deactivation of my account - URGENT ATTENTION PLEASE

This email is with reference to my recent order dated 27/06/2021. Due to misbehaviour of the delivery executive the customer was forced to cancel the order. But swiggy is charging me a cancellation fee of Rs. 251/= on my next order. The undersigned will not be able to continue with this kind of service by swiggy. I hereby request you to either wave off the cancellation fees or else deactivate my swiggy account with immediate effect.
Regardsbr...
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M
Maharshi31
Jul 10, 2021
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Non delivery of order and miscommunication

I ordered a burger from swiggy on 9th July 2021, they confirmed my order but did not deliver it, after hours i enquired and they confirmed that my order was being prepared and will be delivered soo. I waited whole night and they made a fool of me . They confirmed they will deliver the order but they didnt and i had to sleep hungry. Since they didnt cancel my order or even informed me they they didnt deliver i waited and didnt order from anywhere...
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Alok Ràáz
Jul 10, 2021
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Wrong food deliver and charge more..

I order 2 Large glass mango Juice @ 70 each but they deliver me a normal yellow water with sugar added...This is one rupeee rasna.. And I complaint on swiggy they do not take any action...And swiggy not refunding my money...In this pandemic time...They cheated customer like this please take action against swiggy..
My order Id :[protected]
My mobile number:-[protected]...
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Rishabh 9335
Jul 9, 2021
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Money deduction from failed transaction

9 July 2021 at about 5:50 pm my transaction was failed but 100 rs got deducted from my bank account.

[protected] this is my mobile number please look into it and contact me back....
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J
John Ashwin Kumar
from Korampallam, Tamil Nadu
Jul 7, 2021
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Uncooked food served

Address: T c Palya

I had placed an order online and the served uncooked food, upon complaining and ask the chat agent for a complaint number, hr says no option to raise a complaint. What service is this......
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Sejal Rathi
Jul 7, 2021
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Wrong food items delivered and helpline numbers doesn't responding

Website: Www.swiggy.com

I ordered 3 different items from swiggy
1. Trixy cookie cup 100ml ×1
2. Cornetto disc oreo 110ml ×1
3. Cornetto pack ( double chocolate + butterscotch) ×1
But what I received is sun kissed creme caramel 700 ml ×1
After discussing the same with swiggy help and support, they are not responding it well.
They said please mail us and we will respond it further.
The swiggy helpline numbers...
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I
irfana4890
Jul 7, 2021
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Non-satisfactory response of my complaint and unresponsive customer care

Address: Mumbai India

I ordered 2 burgers and large fries from McDonald's via Swiggy (Order No.[protected]. I specifically suggested to add enough lettuce because I had previous experiences (Order no.[protected] of getting burgers with no lettuce in them. Even after my request, not only there was no improvement in the burgers, it got worse. The burgers had almost no sauces, lettuces for namesake only. Also the burger was so cold as if made hours ago. Also,...
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N
nvdprana
Jul 7, 2021
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Delivered non-veg food in place of veg food.

Address: Mumbai India

I ordered paneer roll from Peetuk restaurant via Swiggy. They delivered the chicken roll. I am a hardcore vegetarian and eating non-veg is against my believes. I only realised after taking few bites. How can someone do this kind of mistake. It is the highest level of irresponsibility specially considering the fact that vegetarianism is a very important part in India. I want a justification and big compensation for my suffering....
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