Submit a Complaint
Claimed

Swiggy Complaints & Reviews

www.swiggy.com
1
Updated: Jun 4, 2024
Complaints 5068
Resolved
651
Unresolved
4417
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Swiggy

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

Swiggy reviews & complaints page 98

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dhruv21
Jul 26, 2021
Report
Copy

Late delivery with plastic

Yesterday, I ordered food at 9.30 pm which was delivered at 11.15 pm (after 1 hour 45 minutes) and in a plastic bag....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aditya2496
Jul 26, 2021
Report
Copy

Refund Rejected

Dear Team,

I had ordered a soup which had two option - Regular portion ( Price - Rs 270 ) and 1L portion (Price - Rs 530)

However, the order I received was of regular portion ( PRice- Rs270) even after paying the latter amount. I had shared the snaps of the dleivery and the container itself is visible that it could not hold 1L.

You can check the photograph and speak to the restaurant too.
br...
+2 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
J
Jaspal Bishnoi
Jul 26, 2021
Resolved
Report
Copy
Resolved

Made unauthorized changes to my account without my consent

I have asked for refund in my bank and these guys gave me coupon which I have agreed.

They are forcing me for this and there is no right to them to do this.

Why we indians face this issue, just because there is no one listen to us.

I want my money back, The order ID is

When I say NO to something they do not acknowledge that, you will see the screenshots of the same...
+7 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
B
Bhaskardjn
Jul 26, 2021
Resolved
Report
Copy
Resolved

My DE I'd is temporarily blocked

Address: Duliajan dist Dibrugarh assam
Website: Swiggy

My DE I'd is temporarily blocked by past one weeks please unblock my account my I'd 1288828 mobile number is [protected]
Address duliajan dist Dibrugarh assam pin 786602...
+1 photos
Helpful
7 other people found this review helpful
7 found this helpful
Write a comment
Report
Copy
R
RUMBLETHREE3 VLOGS
Jul 26, 2021
Resolved
Report
Copy
Resolved

Swiggy De Id 1190330 Daljeet Singh is Blacklisted please sir reopen

Sar meri ID temporary block dikha rahi hai but may have mein Gaya to mujhe mere TL bol rahe hain ki tumhari ID piche se band Ho gai hai sar please meri ID chalu kar do sar please mere biwi bacche hain mein dedh sal se sui ki main kam kar raha tha sar aap check kar sakte ho sar meri ID chalu kar do sar mein bahut lagane se kam karta hun imandari se sar sar please sar mere ko bike ki kist per deni hai sar bacche paalne Aisa kaise hoga main...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Rini Anil
Jul 25, 2021
Report
Copy

Food was Not Delivered and Swiggy Cancelled

Today 25Jul21 I had ordered food for lunch from Swiggy at around 12:00pm and delivery was after 50 mins. The order no #[protected]. But the was not delivered and order was cancelled from there end. I had ordered to my parents they are 70 and 64 years old aged people and provide full Address. 72, 1st Floor, Near PES college, Hanumanthanagar, 18th Main rd, Banashankari 1st Stage, Bangalore 560050.
But Swiggy either delivery the food...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nihal sarambalkar
Jul 25, 2021
Resolved
Report
Copy
Resolved

Refunds

Address: ratnagiri

I have not received my order nor my refund fee...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
M
mustafa 123
Jul 25, 2021
Resolved
Report
Copy
Resolved

My ID is blocked due to previous Petty case

Dear sir/madam.

DE ID 1540730

It has been almost 15day since when I started working with your esteemed company since then I never took a single day leave ( even on EID) I was on duty . I shaved off my beared for this job to meet your grooming standards. This Friday evening when I tried logging in it showed the message that my ID is temporarily blocked I filled G form and got a call and they told me that due to...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
N
Nagamani1982
Jul 24, 2021
Report
Copy

Payment made ,amount deducted and order not placed

Address: Bangalore

I ordered from instamart of swiggy and made payment using Amazon pay.
The amount has been deducted from my bank account and even Amazon pay is showing that but order wasn't placed.
I contacted swiggy and they said they will reach out to me soon but no action hasn't been taken yet
I want my money to be refunded AS SOON AS POSSIBLE. THANK YOU....
+1 photos
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
K
Keerthi.1489
from Hyderabad, Telangana
Jul 24, 2021
Report
Copy

Damaged and stale food

I have placed an order for a cake worth 1500 and received a damaged cake. In spite of complaining to customer care, they refused to give me a complete refund, saying my feedback will be taken for further improvement. Considering my feedback won't make the day better or get me a good cake. This is not the first time stale food was delivered. Being a regular customer of swiggy, this is so upsetting and decided to escalate the issue....
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
U
Uppala Srinath
Jul 24, 2021
Resolved
Report
Copy
Resolved

My id is temporary blocked

My id is temporarily blocked they are telling id will not activate please help me sir my id no is 1523641...
Helpful
4 other people found this review helpful
4 found this helpful
Write a comment
Report
Copy
D
Drsharmada Kumar
Jul 24, 2021
Resolved
Report
Copy
Resolved

There was no order Id as the order didnt process

There was no order Id as the order didn’t process. The bank has confirmed that the amount is deducted.. reference I’d from ICICI credit card team 909220...
+4 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Saksham Bathla
Jul 23, 2021
Report
Copy

Spoiled and bitter pizza.

Ordered a pineapple pizza which was very bitter in taste. (bitter pineapple is generally poisonous btw). Raised the issue in chat and was offered 29 rupees refund (less than even half the actual price i paid). orderid #[protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
khursheed khan
from Ramnagar, Uttar Pradesh
Jul 22, 2021
Report
Copy

Double payment taken cash even after the payment was already made by bank earlier ra.865 on 28.06.2021

Address: Shiv vihar colony, susuwahi,varanasi 221011

I orders for 865 and make payment online but unfortunately on 28.06.2021 at 8pm mr. Jitendea kunar delivery boy swiggy has taken 865 cash from my son who was present for receiving delivery.
This was a fraud by delivery boy Jitendra kumar...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mabuza
Jul 21, 2021
Report
Copy

Refund wasn't given

Address: 657, Tristar tower east wing, 4th floor, avinashi road, Coimbatore.

I have placed an order sum of 141 on 20.07.21.
Order number is[protected] and I had done the payment through Phonepe.
But the order got cancelled without my knowledge.
The reasons I received from swiggy was completely absurd.
I was informed that my number was not reachable. so they cancelled the order. Refund also not provided. What a wonderful policy!

For your lethargic and laziness do I have...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jitha p
Jul 19, 2021
Resolved
Report
Copy
Resolved

Food-milk shake

I ordered two milk shakes. one was of good quality and the other one i..e, chocolate milk shake, which did not have any chocolate in it. I did talk to the customer care immediately and did send the photo of the item, but it is really sad that it is not solved. I paid rs. 150 for the item and I was told I will be paid back rs 41 initially, then rs 61 and then I was not ready to accept the offer and asked for the whole refund, the customer...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
Ra Hul Raw
Jul 17, 2021
Report
Copy

Debit my money didn't give any refund

Address: Keezhevilakom veedu Azhoor Trivandrum Kerala

My money was debited when i cancel my order before the pick up of food.My cash didn't give back as the term of refund. Please take nessesary action...
Helpful
Found this helpful?
1 Comment
Report
Copy
C
chillaprasannakumari
Jul 16, 2021
Report
Copy

Order issue (Items are different from what I ordered) for order #109437422605

Address: visakhapatnam

I ordered for chilli chicken combo (Noodles) but received fried rice not happy with the item recieved i tried to return, so lodged a compaint but no solution, expected a call from customer care atleast no proper response, instead of solution complaint was closed, and for your reference request number is 11438052here i mentioned.

could you help me to get a resolution for the order .

Thanking you
with regardsbr...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prithvi Vasireddy
Jul 16, 2021
Resolved
Report
Copy
Resolved

Received wrong order

I ordered a ham pizza and i recieved a chicken pizza. On top of that i asked for extra cover as it was raining. They did not pack me my food in an extra cover and my pizza turned out a tad bit mouldy...pls take neccessary action. I have attached the packaging i recieved, my order, chicken pieces and the pic of my order from menu they provided.
.
.
Apparently when i reached out to their support i recieve email saying...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rohan Ashish john
Jul 15, 2021
Resolved
Report
Copy
Resolved

Cold food

Address: Flat no 302, Mythili homes,bharani colony,neredmet

Whenever we lodge any complaint on swiggy
We don't receive any response from swiggy
It is a worst online food delivery application so far where customers issue are not considered
And always asks us to write a email and never gets back
I would like to inform that today my issue was unaddressed after chatting for 20 mins agent is asking me to write a email...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Related businesses

Twincities Mineral Waters
1
(3)
Haldiram Bhujiawala
1
(480)
Reliance MART
1
(925)