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Updated: Jun 4, 2024
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So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
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Swiggy reviews & complaints page 96

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A
aliya haneef
Aug 15, 2021
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Refund pending

Ordered from swiggy order was incomplete called delivery agent he confirmed yes it was in complete send mail to swiggy they denied for refund

Wrong restaurant ragistered by the name of big restaurants when you see adress they were different from the actual address...
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U
Udit Vam
Aug 15, 2021
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RE: Re: hair in pizza and cold pizza

Address: swiggy
Website: swiggt

I ordered pizza from swiggy and swiggy delivered cold pizza and main problem is there was hair in pizza
hence I complaint to swiggy and swiggy ignored

this is second time swiggy delivered bad service...
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Udit Vam
Aug 15, 2021
Resolved
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Resolved

RE: Re: Online Food Ordering complaint

Address: swiggy
Website: swiggy

I ordered pizza from swiggy and swiggy delivered cold pizza and there was hair in pizza
I complaint to swiggy and swiggy ignored...
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V
vinnigandhi
Aug 14, 2021
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Order not upto the mark

Address: safdarjung enclave

The chicken was uncooked and raw and the vegetables in the gravy seemed stale. the overall food quality was way below average. the food was extremely spicy. couldn't take more than one bite. it was all in all very very bad. never will order from here...
+1 photos
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S
Saranya charu
Aug 14, 2021
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Resolved

Continuously delivering different product from the order

Hi team
Orders beef steak and pasta from Pastamania restaruant through Swiggy on 14th Aug at 4:45 pm. The food got delivered as per the time mentioned. After sometimes i opened the parcel i came to see that the product was different from what i ordered, they deliverd in name of Beef steak 3 small piece and noodles. i raised a complaint immediately ( Kindly notethis is not the first time for me) den they said to share te mage to mail....
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B
Balaga1998
Aug 14, 2021
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Resolved

I am complaining about rain coat

Address: Vishakapatnam

Dear medam / sir
I am working on science 2 months
I didn't get rain coat from swiggy
It was a rain session so please give me rain coat
Name :balaga ajay kumar
DEID 1556333
PH NO [protected]...
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P
Param1999
Aug 14, 2021
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Didn't get the order even after making successful online transaction

Hi,
Rajiv here,
Actually I have ordered paneer grilled sandwich of quantity 3 from healthy chulha. And made my transaction online successfully. Even after making successful transaction I didn't receive my product. This is the worst ever experience that I had. My order I'd is[protected]
I will never recommend swiggy to anybody.
Also worst cc experience.
Keep going swiggy. One day you guys will destroy...
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R
ROHIT017
Aug 14, 2021
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Delivery boy is fraud

Delivery boy is doing fraud. Neither he is calling me nor he is accepting my for proper direction. When i made a complaint, customer care executive told me that delivery boy had an accident but the executive didn't check his direction that fromwhere he took the order and where he got an accident. I have attached all the chats, call logs with delivery boy and screenshot of delivery boy direction where he got an accident in wrong direction...
+4 photos
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S
shahneel159
Aug 13, 2021
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Swiggy I received hair in my food

Swiggy — I received hair in my sandwich

Restaurant name:
Baroda Sandwich
Karelibaug...
+1 photos
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S
Shahbaz0122
Aug 13, 2021
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Melted and spoiled product delivered.

Hello i had orderd from swiggy instamart and my order was deliverd melted and spoiled. I had requested for a replacement as it was unfit for human consumption. Please solve my complaint asap. This kind of service was not expected from instamart. My order id is.[protected]. My registered mail id is [protected]@gmail.com...
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F
Fagoo lal
Aug 13, 2021
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Ordered Veg thali but delivered Non veg items

Address: Kolkata Dalhousie

On 13/08/2021, I ordered vej thali through Swiggy to The Bhoj Company. But they delivered me non vej items. Immediately I raise my grievance to Swiggy customer care but very unfortunately they can't help me. My order no us #[protected]....
+2 photos
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Brijesh Toni
Aug 13, 2021
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Cancel my order and not refund the money.

Address: House number 58, near purani chuapal , Dhakka village, Mukherjee Nagar, Delhi 110009.

On the day, I order some food via order no is [protected].Delivery boy denied the delivery of my order at my given address and customer service also support that person to not delivered the food .In the last they not even pickup tha phone and unilaterally cancel my order.

Please help me.
Brijesh
[protected]@gmail.com
[protected]...
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S
Shivani_02
Aug 11, 2021
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Swiggy is not returning my money

Hi
I'm Shivani' I'm a regular cus6of online food delivery partener of Swiggy. But what happened this time was totally unfair.
Actually i ordered Two *Butter Masala Dosa* from *Asli Madrasi Dosa* on 3rd August at 8:11pm. My order id is #[protected] and i paid 215/- in total.
So firstly the delivery boy was rude and he was soo late and also he didn't delivered the product at my doorstep. Let's ignore this' when my brother...
+3 photos
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J
Jyoti_D8
Aug 9, 2021
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Inedible and stinky food item

Address: south moti bagh delhi

I have ordered sweets from swiggy which was total inappropriate and inedible and highly stinky. And this is continueslly happening for the 3rd time with me from swiggy only. And they give those stupid coupons as a compensation which is not even half the money i have paid everytime....
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M
Megha kumari das
Aug 9, 2021
Resolved
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Resolved

Cash on delivery is not available and new number not adding ( too many login attempts detected on this device)

Address: Ranchi
Website: Swiggy

My swiggy cash on delivery is not available and new number not adding (too many login attempts detected on this device) this this the main problem
I don't have any online transaction to pay than what will i do please help me...
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K
Krish1267
Aug 8, 2021
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Delivered inedible and spoiled item

I received stale/spoiled/inedible item from the restaurant and when raised a complaint the customer care said they will refund only half of the amount.. i also requested to take back the complete item and refund the complete amount.. but the customer care representative said she doesn't have the privilege for the same...
+1 photos
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D
Darshanap
Aug 8, 2021
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Amount debited from my account but order not placed

Address: [email protected]

I ordered food worth rs. 281 on 7th August from your site. I recieved message from my bank that payment got debited in a while I received from you that payment was unsuccessful so order not placed. Again I tried the same thing and this time also ₹ 281 debited from account and order was not placed. I spoke to my bank and they confirmed both payments are successful then how come you guys did not receive my payment. I called up your customer...
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R
Ron Carter
Aug 7, 2021
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Resolved

Misbehaving of Delivery agent and Food Missing in the order

Delivery guy was misbehaved and food missing in the order no :[protected]

It was such a horrible day as first we had to deal with rude service from delivery partner of Swiggy and one of the food is missing (Paneer Biryani) . When I shared the same issue with the Swiggy agent on chat and call the only thing I received saying that they will send the feedback to the restaurant and delivery partner . I am still waiting for my...
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B
Bawa93
Aug 7, 2021
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Resolved

Mistreatment of customers by swiggy

This company treats their customers unfairly they act like they have linked me up with real customer care executive but they link me up to a bot giving automated messages. They do not provide order properly and if the food is bad they don’t give refund....
+7 photos
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M
Madhusudhan Gupta
Aug 6, 2021
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Order Not delivered , amount is not refunded

Hi
I have placed an order from Swiggy on 6/08/2021, paid amount of Rs.577 and the order was not delivered, 1st time i have been informed that some other swiggy person has taken the order, after speaking to customer care i asked for replacement, and after 45 minutes got a call from swiggy mentioning delivery person was caught by police and order could not be delivered.

After sometime got a sms
Your swiggy order...
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