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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: Sep 20, 2024

Complaints 1380

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So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝

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West Bengal State Electricity Distribution Company [WBSEDCL]

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money deducted but wbsedcl haven't received any payment.

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WBSEDCL \"installation number/type\" for online payment account

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Wrong bill or fine is asked now after disconnection in 2009

2 bills paid through qr of phonepe but bill still showing unpaid

Change of tariff class of the consumer id - 501360486, installation no. 19236002, from a (Cd-r) to domestic rural a (Dm-r).

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 13

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Address: Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan, Kolkata, West Bengal, India - 700091

I've paid the electricity bill through paytm using the QR code which was given in the bill. The amount was paid on 11 June 2021. But still it is not reflecting in the download payment receipt area in wbsedcl site. Please look into the matter as soon as possible. Attaching the screenshot of my payment as a proof. I also didn't get any message after completing my payment.
Now the company has sent a message for disconnection of the electricity...

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Address: Vill: Ramgarh, Chandrakona, Dist: Paschim Medinipur, Pin – 721201

Respected Sir,
I would like to draw your kind attention towards the fact that my parents (my father, a retired defense personnel) had been residing in the village Ramgarh, Chandrakona. This house in Ramgarh had the Transformer along with the 11 KV line lying within their premises. Now, it is a normal practice to engage people for cleaning and regular maintenance of the premises. On 21st Aug 21 at around 12 noon a person doing the...

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Address: Vill: Ramgarh, Chandrakona, Dist: Paschim Medinipur, Pin – 721201

Respected Sir,
I would like to draw your kind attention towards the fact that my parents (my father, a retired defense personnel) had been residing in the village Ramgarh, Chandrakona. This house in Ramgarh had the Transformer along with the 11 KV line lying within their premises. Now, it is a normal practice to engage people for cleaning and regular maintenance of the premises. On 21st Aug 21 at around 12 noon a person doing the...

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Respected Sir,
My humble submission to you is that I am Shri Manas Karar Village and Post Bargachhia, District Howrah. I have rented it from Bhim Sadhukhan Mahasaya, the owner of the shop house. The shop was formerly a wheat mill. There was a disconnected electricity meter at that place. I went to WBSEDCL Baragachhia Customer Care Center to apply for electricity connection to open my new shop at this place. There we came to know...

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Address: Bargachia station Road, Vill & P.O. Bargachia, Dist- Howrah, Pin- 7111404

Respected Sir,
My humble submission to you is that I am Shri Manas Karar Village and Post Bargachhia, District Howrah. I have rented it from Bhim Sadhukhan Mahasaya, the owner of the shop house. The shop was formerly a wheat mill. There was a disconnected electricity meter at that place. I went to WBSEDCL Baragachhia Customer Care Center to apply for electricity connection to open my new shop at this place. There we came to know...

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There have Two Consumer Id
1.con Id[protected] paid amount- Rs-879 date-2.8.21 UPI Ref Id[protected]
2.con Id[protected] paid amount- Rs-2701date-2.8.21 UPI Ref Id[protected]...

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I have installed my electric meter in 2008 and deposited the security deposit money with WBSECL however now i have sold my flat and want to claim back the security deposit money. When I have asked the electric office for the procedure, they informed me to bring the deposit slip which I have received before 13 years otherwise I will not receive the same. I said the same has been misplaced hence there should be alternate procedure since this...

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I had paid Rs 22660 on 4th Aug 00:13 AM through Google Pay by scanning the QR code in the Bill.This payment is not reflecting in my account. I have raised Docket no. 42981864 and 43018879 from 5th August but no action has been taken on the same.. Date of Payment:[protected] and consumer no[protected] and amount paid for Bill date 27/07/21

Please help in getting WBSEDCL either return the payment or apply in my account
Receipt...

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Hi team, I have made a online payment of my electricity bill of Rs. 1873.00 on 12.08.2021, but still now its showing in pending status. I have attached the screen shot for your ready reference & waiting for your earliest help regarding this matter.
Transaction ref no. WSBI[protected]IGALSVEXR3...

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Address: WBSEDCL, BANSDRONI. KOL: 93

I get my bill via online and sms. Because wbsedcl sent a sms at the time of meter reading no one present. So wbsedcl sent quarterly bill by estimate. According the bill, meter reading showing 3731.00 but actually meter showing 3631.00. There is 100 unit difference between actual meter reading and bill. So I launched 2 time online complaint but within one day complaint status showing closed without any resolution. So I approached wbsedcl BANSDRONI...

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I paid the electric bill to WBSEDCL on 07.08.21 through UPI on Phonepe, the money was debited from my bank account, but the bill has not been credited yet and has been returned to my account. In this case, you will have to figure out how to get the money back.
My Transaction Description -
Collect ID - C2108072311382584137247
Transaction ID - T2108072312022245466870
UTR[protected]
ORDER ID - WPHW[protected]br...

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Address: kolkata

Sir no power in area in morning 10 am.
power disconnect without any announcement and any notice.
we suffering from many problems.
now time is 7.15 pm.
no power

Surajit Ghosh
consumer id.[protected]

Joyrampur.
Bankura 722157...

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Address: Prafulla Kanan thakdari road kestopur

I have sifted at kestopur north 24 Parganas and here power cut/ power outage going on and on in frequently basis, in this corona pendamic situation where Work From Home Is a huge part of our lives and it is happening for 11-5 pm which is a huge time of hour work time for so long … Whyyyy???? So poor service's how can I work run my family tell me ?? What taking so long to repair that you guys are announced it will happen continuously total...

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I have paid a bill amount of 3648/- on 9th August 2021 at 1:48 P.M. through UPI . My consumer number is[protected]. My UPI TRANSACTION No. is[protected].
But it is showing that the payment did not happen tough the amount has been deducted from my bank account.
Therefore I am requesting the computer authority to look into the matter....

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One of the most pathetic State governments organization in the world.

They charged us huge amount of per rating but their customers service is very bad and unprofessional.

That's the reason all government organisations are going to sell private companies. More than 12 hrs No electricity in my are and I'm not abale to contact them.
Despite my several call no one response.

I request you kindly...

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I have made a payment of Rs. 2593 via Google pay using BHARAT QR (electricity bill) to WBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of AUG'21 - OCT'21 against the consumer ID:[protected] on 07.08.2021, but wbsedcl has not yet received the payment although the amount has been debited from my account.
Accnt No. [protected](State Bank of India). IFSC- SBIN0008556
debited with Rs. 2593 on 7th August 2021.

UPI...

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Address: Jaffarpur

Sri Sanjoy Kumar Bhunia
Chief Engineer
Customer Relation Management Cell
Bidyut Bhawan, Gr Floor, Block-A, Karunamayee, Saltlake, Kolkata-91

Sub: Complaint on an exorbitant bill without taking meter readings of the bill periods Aug'21 to Oct'21
Ref: My Docket No. 43041054, Consumer ID:[protected], Meter No. H078148, INST NO: 2918715

Respected Sir,

With due respect, I...

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Address: Jaffarpur

This grievance is on behalf of Mr. Bibhor Kanti Debnath who has received an abnormally high bill from WBSEDCL for the months of August, September, and October which stands at around Rs 1, 597 for the three month period. Under normal circumstances, the bill amount doesn't exceed Rs. 76. Further, it is stated below the bill (the inflated one) that the meter might be damaged. I would like to know, what will WBSEDCL do in this regard so that...

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I have made a payment of Rs. 2733 via Google pay using BHARAT QR (electricity bill) to WBSEDCL (billdeskbqr.[protected]@hdfcbank) for the month of AUG'21 - OCT'21 against the consumer ID:[protected] on 31.07.2021, but wbsedcl has not yet received the payment although the amount has been debited from my account.
Accnt No.[protected](Airtel payment bank) debited with Rs. 2733 on 31july 2021.

UPI transaction ID:[protected]br...

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Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner and it was successful. UPI transaction ID is [protected]@okhdfcbank, to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Riddhibrata Maity google transaction ID is CICAgOC0t6H1Gg. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customerbr...

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