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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

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48

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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air Asia reviews & complaints page 27

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Address: 700086

We are travelling to bali (Denpasar) from kolkata on october 7, 2017 at 00:45 hr (Pnr erdkpr). Since web-check-in with airasia is before 14 days of journey, i am trying to do the same since 23rd september, 2017. Today is 28th sept, 2017 and i have not been successful. Contacted the customer care on phone, they were helpful but experienced the same problem and assured the problem will be sorted out shortly. Sent an e-mail on 26th sept, 2017...

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Good day!
I am writing this letter to inform you about my complaint during my flight with air asia. My flight details z2 767 from manila (Ninoy aquino international aiport to cebu (Mactan-cebu international airport) last september 23, 2017. The flight was delayed for 30 minutes but it's not a big deal for me. Since we had our take off for almost 7:00 pm in the evening already. I've been having several trips with other airlines and...

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Hi. I booked my parents a ticket each from bangkok to macao and de-selected the baggage options. When i went to pay the browser skipped a page, and refreshed throwing me back to the last page. I did the same again making sure no baggage was selected, entered all details of the card again and clicked purchase. Again the browser skipped but then continued processing something and then ticket was purchased. When i checked the confirmation page...

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To
The director,
Air asia (India) limited,
Ground floor, alpha 3, kempegowda international airport devanahalli,
Bengaluru karnataka - 560300
Sub - reg. Refund of ticked bookes,
Sir,
With due regards it is summited that we more than 20 person of mansa (Punjab) india, planned a religious journey to kolkata. Our journey was to be start from 27th from mansa (Punjab) to delhi to kolkata....

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Address: 53300

Website: airasia.com

Case acknowledgement -
Case no:cas[protected]q7syh crm:0001330

Case no: cas[protected]q7syh crm:0326464

I already purchased value pack for my flight. But i cannot choose my seat number for the outbound flight. When i check my itinerary, there were duse in the payment page. I need assist from air asia to resolve my problem.

I'm feel very disappointed with airasia service attitude! I buy...

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A few days ago, I and my friend went to Air Asia Singapore agent located at china town people's park, when we step in to ask some travel package, the staff there were totally no service standard . they makes us felt uncomfortable, I am curious that does air Asia pay is very high lead to your staff there didn't want to approach us at all . this is my first time to choose air Asia agent for my euro trip . it was really a terrible service from...

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Cas[protected]wbwpyb

Dear sir,
I was totally misguided by your call center representative. I called one of your representative to ask if we can change the date of our return flight - ak1020 at 9.30 p. M on[protected]. She asked me the date of my return and i told her[protected]. And she offered me prices for my three bookings details of which are given below. I asked her how come the price is becoming lower on changing...

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Website: www.airasia.com

I booked air asia flight bearing booking number jrl9vr on july 12, 2017. Flight no. Are d7 183 (Del to kul), d7 220 (Kul to syd), d7 223 (Syd to kul), d7 182 (Kul to del) for dated 02 aug. 2017 and 07aug.2017. Since i have performed my journey therefore it is requested to refund / reimburse airport tax (Syd-kul) amount of rs. 4820/-as per article 4.3 of terms and conditions of carriage for flights operated by air asia. For reference please...

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Address: Rangareddy, Andhra Pradesh, 501510

Me and my wife was two of the passengers from kochi to hyderabad vide ticket pnr numer is mncyud on boarding the captain has announced that there is no air conditioning system in the aircraft and the air conditioning system is not working and we have to fly as it was. The air craft authorities have charged full amount in addition they compelled to fly in a faulty aircraft which amounts to a big harassment to the on boarders. Caring of customer...

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I had booked fights as per following details:

Booking no. — rwugmk booking date — 26 may 2017
Flight details — new delhi — bagdogra
No. Of guests — 4
Air asia big member id — [protected]
I understand that as per the recently amended director general of civil aviation ("dgca") guidelines, udf (User development fee) & aat (Airport arrival tax) for travel from/to igi airport (Delhi) has...

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Dear recipient,
Please note that i had made a booking with make my trip for a round trip from new delhi-goa with make my trip booking id : nf[protected] and air asia flight i5-798 to goa on 11.09.2017 and i5-799 from goa on 14.09.2017. However, both the flights were cancelled by more than 120 mins and we were promoted on airlines’ next available flights (I5-796 to goa & i5-797 from goa). Since we had booked the original flights...

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Website: www.airasia.com

I booked air asia flight bearing booking number jrl9vr on july 12, 2017. Flight no. Are d7 183 (Del to kul), d7 220 (Kul to syd), d7 223 (Syd to kul), d7 182 (Kul to del) for dated 02 aug. 2017 and 07aug.2017. Since i have performed my journey therefore it is requested to refund / reimburse airport tax (Syd-kul) amount of rs. 4820/-as per article 4.3 of terms and conditions of carriage for flights operated by air asia. For reference please...

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Address: Ghaziabad, Uttar Pradesh, 201011

Pnr number xw9i4n
Paytm order id
Booked this ticket from paytm on 19 aug 2017. Journey from srinagar to delhi on 15 november 2017.
System automatically captured surname when i found my ticket then i noticed that.

Request you please change surname from deepak bajpai to deepak kumar.
Rest details are same.
Please do this correction.

You can contact me [protected]@yahoo.co.in
[protected]...

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Address: New Delhi, Delhi

Website: www.airasia.com

I booked air asia flight bearing booking number jrl9vr on july 12, 2017. Flight no. Are d7 183 (Del to kul), d7 220 (Kul to syd), d7 223 (Syd to kul), d7 182 (Kul to del) for dated 02 aug. 2017 and 07aug.2017. Since i have performed my journey therefore it is requested to refund / reimburse airport tax (Syd-kul) amount of rs. 4820/-as per article 4.3 of terms and conditions of carriage for flights operated by air asia. For reference please...

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Sir, i have to rebook these tickets on a different sector (Rw7tha and hn98rq). I called your india call centre today 08:40am ist and spoke with mr vijaypriya. He tells me this is a non-refundable ticket and cancellation process can be done only after departure of flight using a form.

My queries - (1) when i was booking the ticket online, nowhere did it show this is non-refundable, (2) when i got the printout pdf of the ticket,...

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Address: New Delhi, Delhi, 110048

Website: Airasia

I had booked 2 tickets on 2nd aug 17 for flight from new delhi to goa for 13th aug. My pnr us jmeumd. However my wife &i have been allotted seats in different rows, when i web checked in. The customer service people to whom i spoke over phone were helpless & could not inform me the logic behind allotting different rows and we're not able to allot adjucent seats in same rows although seats were available. Allotment for adjucent seats they...

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Address: Bangalore, Karnataka, 560066

Hello team,

I canceled my ticket but my booking amount not refund.

Booking id: tkgc2j
Mail id: [protected]@gmail.com
Mobile num: [protected]
Not getting any support email id for air asia. So i can raise my complain and website chat and other support mobile number is not working properly. I[censored]ser support is not properly handle than customer dissatisfaction happen. My money is not refund...

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Website: www.airasia.com

I gurvinder singh take off with two family members on august1, 2017 from new delhi to ranchi in airasia flight no :15545, seat no.18a, b, c. The meal offered was lachha prantha when i requested her to replace the same with rajmah chawal as my daughter had the same. Ms. Pinky not only snatched the meal but also misbehaved with me. She used the exact word "yahi milega nahi khanna to ghar le jao". Even she didnot serve any meal to me and my...

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Address: Kamrup Metropolitan, Assam

On 29th july 2017 at guwahati airport between on 29th july 2017 at guwahati airport between 9am to 10: 20 am the staff of air asia airlines harassed a passenger of air asia flight no. I5-783 between guwahati to imphal at the counter asking rs.500/- for excess weight of few kgs but the same was paid as there is no alternative.in fact there is no figure exactly rs.500/- in the approved chart.
This group of staff on duty had intentionally...

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Address: Belgaum, Karnataka, 590001

I am sanjay patil from karnataka today travelling from delhi to goa and i am not happy with your service because i gave three times bell but she did not respond. Later she came i ask for food but she angrily said i can't provide food and also said that why you showed your hand. I was very much disappointed with her reaction. I am diabetic patient i am not asking for free.
Her name is epolina
My flight no 15775 17 july 24e...

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