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www.airasia.com
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Updated: Oct 16, 2024
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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Air Asia reviews & complaints page 32

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D
Deepika2005
from Mumbai, Maharashtra
Dec 15, 2015
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Refund Issue

Address: 560050
Website: airasia.com

Hi, One of the flights I had booked on AirAsia was rescheduled and hence I had requested for a refund (Airline PNR : LYRKSF). After about 5 to 6 email communication between us and between Oct 30, 2015 and Dec 15, 2015, I was told that that I have provided wrong info hence the refund is not processed. When I raised the issue again, I found out that AirAsia had submitted my name wrong and thereby my bank had rejected. yet all these days...
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A
akshay kumar sangwan
from Mumbai, Maharashtra
Dec 4, 2015
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Bad airline known for harassment of passengers

Website: airasia.com

Me and my wife had purchased airasia (flight no.Ak 69) tickets with booking no. Agbuuq for flying from kuala lumpur to hyderabad on[protected]. The flight was to take off at 09:30pm on[protected] and was to land at hyderabad at 11:15 pm on the same day. The next day morning at 5:45 am we had another connecting indigo airline flight ( no.6e 319) from hyderabad to mumbai on which no change or refund was permitted as these were promo tickets...
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B
Babita Sancheti
from Surat, Gujarat
Nov 27, 2015
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Refund and compensation

Address: Pali, Rajasthan
Website: Airasia

I with my family was travelling from Bali to chennai, the flight was on 17th November at 9.55pm, ak-375 we reached at the airport by 6.10 but we got to know that it has already departed. When asked to send us through other flight, they denied and we were helpless there. Finally we had to go back to hotel and take another flight of malindo airlines, it was around 150000rs wasted due to air Asia negligence, as they don't have any proof that...
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S
syed.azharsultan
from Puttur, Karnataka
Nov 25, 2015
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Payment Not Received

Address: Bangalore, Karnataka, 560078
Website: www.airasia.com

Dear Sir / Madam, Date - 30th September 2015 Client Number[protected] / Anurag Gupta - Ground Operations, Air Asia Jaipur, [+91-[protected] [which is not available now] - [protected]@airasia.com] / Revathi - [protected] [Bangalore - Airasia] / Rodney Shiri - Nodal Officer [[protected]@airasia.com] Full Description - This is with respect to the booking number R7ECJB. I had a booking from Jaipur to Bangalore at 8:55 AM. The...
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4
49334933
from Agra, Uttar Pradesh
Nov 23, 2015
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Refund due from 60 days

Address: Jaipur, Rajasthan, 302003
Website: Air asia

From Asia Point of view 5 days is equal to 60 days or more. Call Center executives are liers all the time. My PNR is PBS97J. There was a refund of Rs 6050 + Rs 1500 was due from my side when I cancelled the ticket however out of which Rs 6050 I already recieved. But its been 2 months that I have not recieved the remaining Rs 1500 which is due. I already talked to call center team many times and all time they are saying that I will get...
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P
purvi sancheti
from Delhi, Delhi
Nov 19, 2015
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Pre poned flight which was uninformed

Address: Surat, Gujarat, 395007
Website: Airasia

Refund case:0001940 We were travelling from bali to mumbai on 17th. Our flight was suppose to take off by 9.55pm But it went by 6 pm. They preponed the flight and did not inform us when we reached at 7 o clock they said flight has already take off due to some reason. We said to give us another flight or help us, they said we cant help it we have mailed u but we did not get any mail, when askd for proof they said we can't give you proof....
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Z
zoyazaman
Nov 17, 2015
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Flight/ Irresponsible behavior

Address: 122001
Website: www.airasia.com

I write to you regarding the unfortunate incident that took place on the 6th of November, while I was scheduled to have travelled by flight I5 2771 from New Delhi to Guwahati at 7.15 am, PNR no.: HFKSQT, GAU [protected], SEQ: 0123. I reached the airport and got my boarding pass, I was even upgraded to the first row in the flight. After passing security I went to get myself a coffee after which when I reached the boarding gate at about 7.15,...
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S
sukhvinder123
from Egra, West Bengal
Oct 15, 2015
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Change of name on the ticket

Sir/madam, i sukhvinder singh boparai booked a ticket of air asia from delhi to guwahati for 21st oct 2015. the ticket got confirmed .the name on the ticket is sukhvinder boparai. but i don't use my surname on my official documents. so i would like to change my name on the ticket from sukhvinder boparai to sukhvinder singh 9 as singh is my middle name) to avoid any inconvenience at the airport. so plz mail me a new ticket with the name sukhvinder...
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H
higiru5678
from Gurgaon, Haryana
Sep 30, 2015
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Lost Baggage - Bad customer service

Website: www.airasia.com

Dear Sir/Madam, My name is Girish Motwani. EMail id is [protected]@gmail.com I want to file an official complaint against Air Asia for my lost baggage. I traveled on 17-18 sep from Vishakhapatnam Airport, India to Lombok Airport, Indonesia. These are flight details: Vishakhapatnam to Kuala Lumpur - Flight AK 82 - 17 sept 2015, departure time 9:55 PM Kuala Lumpur to Lombok - Flight AK 308 - 18 sept 2015, departure time 8:40 AM PNR:...
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A
Agarwal SA
from New Delhi, Delhi
Sep 18, 2015
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Given me wrong tickets and not taking an ownership of their mistake.

Address: New Delhi, Delhi

I am travelling to Thailand in the month of November 2015 from Delhi we are 2 passengers. i have booked 2 tickets from Bangkok to Phuket on 10th September for the month of November post making the payment i received the ticket for 11 September 9:00 am which is impossible to believe and travel because i am based out of Delhi. i immediately called the customer service number based out of Chennai and they asked me to lodge a complain by filling...
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R
Rammie
from Coimbatore, Tamil Nadu
Sep 5, 2015
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Misplaced baggage

Address: Hyderabad, Andhra Pradesh

I had traveled in AK69 from KL to Hyderabad on the 3rd Sept. One of my baggage got misplaced. It has now been traced. Air Asia doesn't seem to have a door delivery system. In the absence of which, I request the airlines to reimburse my travel cost to collect the baggage on my own. I have written to the concerned persona nd requested over the phone in their Hyderabad office. They haven't responded....
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G
gaurav1251
from Bengaluru, Karnataka
Aug 3, 2015
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Not able to get refund of cancal ticket after 6 months

Address: Bangalore, Karnataka

with pnr no. ZY78XF i booked a ticket from bangalore to jaipur travel date was 27.01.2015... and due to urgent work... before 23/01/2015, i cancalled the ticket and requested for the refund ...

but after many and regular followup i have not received the money back.

till may 2015 they have not processed... so in the mean time my credit card no. got changed... so i requested them to make payment directly to my...
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U
Urvil Kiritkumar Shah
from Hyderabad, Telangana
Jul 19, 2015
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Incorrect (Deceitful) rescheduling of tickets

Address: Hyderabad, Andhra Pradesh

Me, my wife and my 5 friends booked Air Asia return flight tickets from Hyderabad to Kuala Lumpur on 10th Nov 2014. This was booked for travel on 19th June 2015 and return on 28th June 2015. We received the confirmation mail from Air Asia for this booking and before traveling, we also re-checked the travel details online on 16th June 2015. When we reached the airport on 19th June 2015 and proceeded for our check-in, we received the rudest...
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P
pgp11.viveka
from Mysore, Karnataka
Jul 4, 2015
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Paid Extra for service not received

Address: Bangalore, Karnataka

Date: 30/06/2015, PNR YKGLGE I wish to raise an extremely serious complaint on this issue as I have paid extra for a service which I have not received. I had pre assigned a seat by paying rs 100 which was not given to me at the airport. I wish to raise a complaint on the below points: I called to make a seat assignment as my mother in law has been unwell. I got assigned seat 18F which was a window seat and made a payment for 100 Rs.On...
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N
Nilkanths
from Bengaluru, Karnataka
Jul 2, 2015
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Mistreatment and wrong information about baggage

Address: Bangalore, Karnataka

Hello, I would like to inform you about the most harrowing travel experience on a flight ticket booked on cleartrip (ticket has been attached). I had booked this ticket via cleartrip almost a month back. Flight details Airasia I5 1721 Jaipur to Bangalore Date 30th June 2015 Departure 8:55 Arrival in Bangalore 11:30 As you can see in the ticket I had paid extra for the add-on luggage, In my ticket it is clearly mentioned Check...
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S
sanjeevdas
from Gurgaon, Haryana
Jun 19, 2015
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Baggage lost and damaged

Address: Kamrup Metropolitan, Assam

Name of Airlines AirAsia Name of passenger Sanjeev Das Flight No I5 2772 Sector from Guwahati to New Delhi PNR No Q8268Y Date of Travel 18Jun 2015 Ticket Booked through AirAsia website PIR No-attached efforts taken to readress Beg recovered in extreme damage When reached New Delhi airport terminal T3 I did not received my baggage on the arrival belt complaint was raised with the ground staff they have given the PIR report signed by their...
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L
leonambiar
from Bengaluru, Karnataka
Jun 9, 2015
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Ticket cost deducted twice and not refunding

Address: Bangalore, Karnataka

This is a grievance letter. My name is Mahesh Nambiar and was booking flight for my family on Sunday 31st May (flight from Bangalore to Kochi and Return) via Airasia website (ICICI-CCavenue portal). My amount of Rs. 13096/- got deducted twice and its been more than 9 days that I have not received the refund for the same. I was informed by the payment gateway that the amount was transferred to Airasia The transaction reference number...
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V
viki_
from Varanasi, Uttar Pradesh
May 29, 2015
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Not Refunding 4000 rupees

Address: Bangalore, Karnataka

By mistake I booked flight (PNR:YJRE5E) on 18th of July instead of 15th of July. Therefore, I booked another flight with Airasia for 15th of july 2015 on the same root. In both the flights I paid Rs. 2000 per person extra for extra luggage i.e total Rs. 4000 extra. But, when I cancelled 18th July flight. AirAsia guys are not refunding me Rs.4000 extra amount which I paid for extra luggage. This is very bad and I am feeling cheated. I was...
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E
eshlok86
from Chennai, Tamil Nadu
May 16, 2015
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Not Yet received Refund but air asia is telling that they refunded

Address: Chennai, Tamil Nadu

When i was waiting for Refund, I called Air Asia to check the details, they told it has been already done on[protected]. Booking Id : H5ZZXB. So I asked them the Transaction Details and UTR Reference number for that transaction. Till now they haven't reverted me back when call or chat with them they are disconnecting in the middle of the conversation. Please help to get the refund. Complaint details : CAS[protected]F73KP7 CAS[protected]wLWGJ...
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R
ramamahendra
from Mumbai, Maharashtra
Apr 21, 2015
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Flight Cancelled but refund not yet done

Address: Bangalore, Karnataka

My booking number is Q9NE5P. Flight cancelled in the month of Feb, 2015. My journey date was 7-Mar-2015. Even after two months they haven't refunded money. I did raise two complaints to Air asia complaint no 1 -> CAS[protected]HX10P5 complaint no 2 -> CAS[protected]DB9GC0 Could you please help on this?...
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