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Air Asia Complaints & Reviews

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Updated: Oct 16, 2024

Complaints 690

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48

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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air Asia reviews & complaints page 29

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Address: New Delhi, Delhi, 011

Website: AIR ASIA AIRLINES.COM

I had booked 2 Tickets to and fro from DEL to BLR for 10th June 2017 and back for 22nd June 2017 in the month of Sept. 2016 under your special scheme and made the full payment by Credit Card in the name of JAGDISH LAL GROVER and NEELAM GROVER.

Surprisingly, on 09/02/2017 I received a mail from your office that our both bookings are cancelled. On enquiry I was told that due to some technical problems you have closed the Bangalore...

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Website: airasia.com

Air Asia is expanding too fast to take control of the people who work for that airline. I totally agree when Air Asia customers say that Tony Fernandes (CEO) should take care more about his stuff members than expanding more and more. Actually you should shut down this airline!!!
I booked a flight from Kuala Lumpur to Auckland for 2 persons + sports equipment. On the check-in counter they refused me to go on that flight, as they considered...

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Address: Kolkata, West Bengal, 700091

Dear Team,
Air Asia Consumer Complaints,

This is to inform you that, I had a booking for two of my company employees departing from Kolkata to Singapore, Booking ID SMUP5K dt - 28 Febuary 2017 with return from Singapore to kolkata dated 30March 2017. But unfortunately they have not board the plane on that date for departing kolkata. And in the time of returning only 1 passenger had returned on 30March. So my request...

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Website: checkin.airasia.com

I booked a ticket via Air Asia. They had explicitly mentioned on the ticket that Self Check In was free. However, when I tried to check in, I was not able to get any seat of my choice. All the seats are chargeable and it is not possible to change the seat without paying. I tried their customer care many times but the agents were very rude and diverted me to a Terms and Conditions page in Air Asia website. These terms and conditions are not...

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Address: Bangalore, Karnataka

Website: www.airasia.com/in/en/home.page

Hi,

This is pallavi singh with regret i want to convey that due to wrong timing convention followed by airasia i got absolute confused and missed my flight. My Bangalore to delhi flight as mentioned in the ticket is at 12:10AM on 24th march 2017 which is a misleading information as it should be 00:10 instead of that, Further arrival time they mentioned in the ticket was 2:50AM .The confusion here is what kind of timing format...

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Address: New Delhi, Delhi, 110037

Website: Make my trip and Airasia India

We had booked Air India flight-I5 784 for 11.25AM on 07/03/17 from Imphal to Delhi which was interconnected from Guwahati at 3.50 PM of Spice jet SG-169. We reached the airport 2 hours prior to departure time. There was no any information for AirAsia about flight delay, on reaching the Imphal airport we found that the flight was delayed by almost 2 hours despite reassurance from Air India officials at the airport that it would take off around...

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Address: Bangalore, Karnataka, 560064

I have booked my wife(MRS. KAVITA MEENA) ticket for Delhi to Bangalore journey to be performed on 26/03/2017 in AirAsia Flight No.I5-721 departure time 17.25( PNR NO. MPFD7R). Now AirAsia have resheduled the departure time to 20.15.IN view of the above I have spoken to Air Asia Customer Care for full refund (Complaint No.CAS[protected]V5VYJ9) they have assured for full refund. Now they are not attending my calls, I want to know the status....

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Address: 110037

We had booked Air India flight-I5 784 for 11.25AM on 07/03/17 from Imphal to Delhi which was interconnected from Guwahati at 3.50 PM of Spice jet SG-169. We reached the airport 2 hours prior to departure time. There was no any information for AirAsia about flight delay, on reaching the Imphal airport we found that the flight was delayed by almost 2 hours despite reassurance from Air Asia officials at the airport that it would take off around...

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Address: Chennai, Tamil Nadu, 600118

This regarding booking ref: BCUHTL, booking air asia, as per booking my husband travel To malaysia from chennai on 08/03/2017 and leave malaysia from 10/03/2017. On 7/03/2017 nighrt around 9 o' clk he vomited three times, so immediately we went to the nearest clinic, doctor examined and said that he got food poision and he suggested that better to take drips and advised my husband take two days not to take outside food, my husband not feeling...

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Address: Mumbai City, Maharashtra, 711302

Website: airasia.com

Dear Sir/ Madam,
I registered as an AirAsia Big Member (ID [protected]) and tried booking air tickets from Kolkata (CCU) to Kuala Lumpur (KUL) for the date of journey 30.05.2017 on airasia.com for 4 persons including me, on 29.01.2017. I was facing some problems while booking on the website while paying directly through "Debit Card" option so I choose "Internet Banking" option and I paid through my Bank of India A/C (No. [protected])...

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Address: 174303

Website: www.airasia.com

At Chandigarh, the ground staff of Air Asia has charged Rs. 1800 for allotting the seat for the flight from Chandigarh to Bengaluru against the booking No. EHEDGW vide the receipt No. AAI No. 65785 dated 11/02/117 (as written in the receipt) and allotted the seat having emergency Numbers (14A, 14B and 14C) inspite of the other seats. In this flight about one third seats were lying vacant and the staff of Air Asia has deliberately/ intentionally...

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Address: 90000

Website: Lost baggage

My flightno Airasia AK789 on 27th Jan bound from kk-singapore. At 2.30pm. I lost my stroller upon arrival. It's been a week. & i havent get my stroller back. The staff should have gave me a luggage tag which i already requested while boarding instead of just ask me to proceed n left the stroller outside the exit on the plane.Pls help me to get back my baby stroller brand mclaren in brown & pink colour that cost me RM600 Plus. Is there any...

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Address: Visakhapatnam, Andhra Pradesh, 530012

Website: airasia.com

I booked a ticket from air asia for 08 jan 2017 on 21.09.2016 for my sister pnr no.- tk3nkq, flt no. I5-1451 from visakhapatnam to bangaluru. On 04.01.2017, i received a mail that schedule has been changed from 0805 hrs to 1105 hrs and it wold arrive at 1240 hrs at bangalore.
As per my tkt my sister has to get another flight from bangaluru to mangalore at 1225 hrs.
So after conversation with customercare of air asia they insisted...

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Address: 560068

Website: nodalofficer_in@airasia.com

This is with reference to the Booking done with BL7UXK ( Kualalumpur - Kochi ), as an absolute shocker after going to the ariport for check-in at the time of the flight we were informed that the flight was cancelled and we have been moved to another flight which was 15 hours ahead of the current flight. I had another flight from Kochi to Bangalore (Booking ref : YCVKQY ), so understandably it was to be missed as well.

Please...

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I have been a traveler with Air Asia for some time now (years) on flights from Bali to Perth return.
My family and I in total have done around 30 flights with Air Asia in 2016.
On my last flight I was far from satisfied and I want to bring to your attention the following points. I would appreciate an answer or some reasonable explanation from Air Asia management on all the points below.
1. At check in on my flight today...

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Address: Bangalore, Karnataka

Website: www.consumercomplaints.in/new_complaint

I am waiting for a refund from Airasia for my onward journey ticket to Singapore on Nov 18th 2016 from Bangalore. Airasia had rescheduled this flight after I booked and I had requested cancelation of ONLY my onward journey (as the time didn’t suit me). I had received an email stating that I can either book a different flight (different date) or I can go for a full refund. I opted for a full refund.

PNR Number : JN9TKEbr...

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Address: 63000

Website: www.airasia.com

Dear sir,

I booked two way ticket for two passengers travelling from kuala lumpur to trichirapalli. We are unable to fly due to visa stamp/renewal.
Airasia customer support advise me to cancel my journey after the flight on-board date to get refund amount.

Before on-date contacted — http://www.airasia.com/sg/en/contact-us/call-centre.page — malaysia
Case id : cas[protected]lsk5g0
Booking...

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Address: Gurgaon, Haryana, 122001

Website: Make my trip, air asia

We booked airfare tickets to bali from new delhi and when we reached the airport we got to know that the price that we paid for airfare did not include baggage allowance and neither was such information mentioned while we booked the tickets. We had to shell out 20k more just for baggage charges. Worst flight ever.

While we asked supervisors of Air asia to help they were quite unwilling to do that and they passed blame to make...

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Address: Bangalore, Karnataka, 560058

Website: airasia.com

Sir,
my confirmed: Booking as below:
No: BCFKRV) 06 Jan 2017 Bengaluru ✈ New Delhi,
AirAsia Flight 722, Jan 5-Confirmation #BCFKRV, Bengaluru BLR, 9:50 PM, New Delhi DEL 12:40 AM

But received mail as below:
1. [protected]@airasia.com
2. This is to inform you that flight I5-722 scheduled to depart from Bengaluru (BLR) to Delhi (DEL) this 6-Jan-17, has been rescheduled to a new time...

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Address: New Delhi, Delhi, 110001

I was booking flight dated 26.01.2017 from goa to delhi. Booking date 28.11.2016 but due some reasons was not booked. I called air asia they said no transaction or booking is made but the debited the amount rs. 9573 from my account, and said to speak to my bank for this on 12.12.2016 my bank said that the amount was sent to the merchant then i called again the air asia for the same then they confirmed yes the booking was made and said that...

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