Claimed

Air Asia Complaints & Reviews

www.airasia.com

1

Updated: Oct 16, 2024

Complaints 690

Resolved

48

Unresolved

642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air Asia

Having problems with Air Asia ?

File a complaint and get it resolved by Air Asia customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air Asia

Recently resolved complaints

View all complaints

Getting offer letter from company

Air Asia Job hiring Scam

Almost 2 years waiting for refund

Most useful reviews

fraud job call letter and money fraud

Fake Call Letter

Recruitment for interview and asking refundable security fee

Featured stories

Cancellation of my bookings for HYD to Kolkata and return PNR H6952A not processed

Discourteous behaviour invading privacy

"Refund" was denied, only "Credit account" was allowed. Request for money refund.

Air Asia reviews & complaints page 33

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Ernakulam, Kerala

i booked one ticket for 13th Feb 2014 from Kochi to Bangalore, but i had to cancel the trip. So i cancelled the ticket 1 week before actual journey. They commited to give refund in 2 weeks. Thereafter i called around 6 times, no refund yet. Now they are claiming they put refund amount in my account. but i havent recieved any money. 2400 i paid for this, and i lost entire money. such a fraud airlines. PNR was ecm2mw...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

This complaint is for 1) Frequent flight cancellation by Air Asia on regular basis 2) Horrible customer care services 3) Fake promises 4) To shut down AirAsia in India because of its pathetic services (we don't care if it is a very low cost airlines) This is what I had written and filed a complaint (Number - CAS[protected]LH7LC) to Air Asia (on its website - http://www.airasia.com/my/en/e-form.page) on 29th Jan 2015, and still have...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

This is the complaint ( number - CAS[protected]LH7LC, CRM:0001143)I had raised with Air Asia (on their website - http://www.airasia.com/my/en/e-form.page) on 29th Jan 2015. But still have not got any reply or update on this: ========= Hi Team, Greetings for the day! First of all let me tell you that the tone I have used in this email is very mellowed down to what I actually want to use due to the horrible experience I had with...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

dear sir / madam This is to inform you that our trip to Thailand is being shattered due to unforeseen situation in Thailand during March 2014, when there was lot of political unrest in Thailand. But the airline Air Asia sent a mail to book our new dates by 3rd June 2014 for next date of Travel on 1st March 2014 as per their reply attached, here under. Now on 3rd June 2014, we wanted to book new dates for 22-24th Nov2014 but we were really...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

I have booked my ticket couple of months before the departure date but AirAsia reshuled the flight 13 hours late, 4 days before the departure date and by seeing it I cancelled the ticket. I cancelled my ticket on 11/Nov/2014 and till date they say "our back end team is delaying in reinbersing the amount and it will be debited to your account by 2 days, this week or next week". I followed up with them multiple times and there is no...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

I've booked a flight from Kochi to Bangalore on 24th Feb. They've cancelled it just 4 days before the travel saying operational reasons. I couldn't book any other flight as most of them are already booked completely and some of them has very high price. when tried calling customer care, they kept me on waiting for nearly 30 mins and eventually the call was dropped without answering. and they charged Rs.1.50 per min. I'm sure they've cancelled...

Helpful

Found this helpful?

Write a comment

Address: Chandigarh, Chandigarh

Flight from Chandigarh to Bangalore cancelled due to bad weather. No alternate travel arrangements were made to fly from atleast Delhi to Bangalore route which was operational. I was also refused tickets from Jaipur to Bangalore which is well working route for AirAsia. As a result I had to shell out 15000/- for single side ticket from Delhi to Bangalore. AirAsia abandoned the responsibility to provide customer support. I would urge...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

I cancelled my booking (# I91GGS) with airasia on 14th Dec. but refund has happened yet. I've called customer care more than 15 times they always say same lines "We're sorry, it's been escalated and refund will happen in 48 hours". I'm wondering how some an airlines can cheat people just like that. is there any forum where I can submit this complaint. Thanks, Pankaj 91-[protected]...

Helpful

Found this helpful?

Write a comment

Dear Sir, I booked an Itinerary RICJGH on Air Asia airlines the transaction failed during first time and the amount got deducted from my ICICI bank account. I raised a case with them (CAS[protected]PHPM3D) on 15th Dec 2014 and I didn't get any response (SLA time is 14 Days). After 14 days I raised case (CAS[protected]J54) on 31st Dec 2014 so far I didn't get any response so far. Please help me to get my money back. The following are transaction...

Helpful

Found this helpful?

Write a comment

Address: Jaipur, Rajasthan

I have cancelled one air ticket from Jaipur to Bangaluru of "AirAsia" plain on 30th OCT 2013. My booking no was "ZGH4PN". Beside of 20-30 followups, balance amount is not refunded back.Each time whenever I call, they will provide me new Reference No & inform that fund will be refunded back within next 7 days.this drama is continue on going since last 3 month. 1- Calling time to pick up a call over Customer service:[protected] no...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

hi Aarti saini my pnr number is QGBFXA . i spoke to coustmer care person told me 1500, than after some time i call again he told me 2500 my dept date is 30 dec 2014 i want change my journy date 4 june amount showing only 3900 .why i ll pay extra amount and person told me not possible...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

AirAsia AirAsiaIndia ‪#‎AirAsiaSucks‬ ‪#‎AirAsiaFraud‬ ‪#‎AirAsiaTakenMyMoney‬. Air Asia, I have tried to book my flight to jaipur from Bangalore on 13th Dec 2014 and I am writing this on FB after 6 days of mental torture by aisaisa and its customer care executives like JEEVA who made me hold the phone for approximately 4 hours just to get my money back for a booking which they never booked and not ever cared...

Helpful

2 other people found this review helpful

2 found this helpful

Address: Madurai, Tamil Nadu

We tried but we didnt book the ticket AIRASIA Detected money without completely processing the ticket from ICICI BANK account. From Anantharaj Ponnambalam Account number :[protected] Bank name : ICICI BANK Branch : Thirupparankundram, Madurai. Tried to book Air asia flight to fly on 10/01/2015 at evening flight.but we didn't book the ticket. *Origin*: Tiruchirappalli *Destination*: Kuala Lumpur (KLIA 2) Amount...

Helpful

Found this helpful?

Address: Bangalore, Karnataka

I'd like to introduce myself as the unfortunate passenger who has taken the wrong decision to book the ticket on Airasia.I have a booking which I need to get the refund. I have received the email on 11th November stating that the refund has been submitted to the bank. But, the amount has not been credited so far. I was chasing your customer care folks to get the transaction ID, with no luck. Every time, they just gave the robotic answer "They...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

Alawys given excuses for nor refunding the double payment made due to Airasia error in payment gateway off Rs1895/- on 31st October 2014 for above PNR no; CCQHSG. Wilful negligence by AirAsia staff since over 3 weeks, giving frivolous excuses for not refunding, inspite of submitting documentary evidence of Bank Statement and complying with formalities of submitting E-Form....

Helpful

Found this helpful?

Write a comment

NO PROFESSIONALISM! I booked AirAsia flight from Banglore to Chennai. They canclled just 3 days before and When I called the customer care for refund details at night 1AM, I was surprised with their responce. CC Executive told me " I am the only person working here Sir!", " I dont know how much we can give?", " I can not make someone to call you because we have no access to outbound call", " I cannot send mail, I dont have access", Shame...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

I had booked a to and fro flight via Air Asia website with Booking Reference No. I987KC from Bangalore to Chennai on 4th September, and due to some transaction error purely caused due to technical problems on Air Asia Payment website, I did not receive my tickets either on 4th or 5th end of the day. Despite the transaction error, a sum of Rs. 2660/- was deducted on 4th September. I have attached a small photo from my Bank Statement stating...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka

My grandmum flew to Bangalore from Chandigarh yesterday by Air Asia Flight number 1825. Since it was a three-hour flight, we had booked a meal for her. She is 80 plus and has to eat frequently or else her BP falls. On the flight, the steward refused to give her the meal. He said they were out of sandwiches. Later, he even mocked her and said, "Didn't you get packed paranthas'. My poor granny sat hungry for three hours. By the...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

I had booked a Air Asia flight from Kolkata to Bangkok [FD2672] for travel on 27th November 2013 and return [FD2671] on the 05th December 2013 as attached. Air Asia later re-scheduled the flight timings and we had to cancel the bookings. We were promised full refund of the amount as it was the airlines fault of re-scheduling the timings affecting our plans. We lodged a refund request with Air Asia and were asked to furnish bank details...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Sir/Mam My name is vaibhav Kapoor and I have done booking for Bangkok via booking ID HYFM9T in april this year. Yesterday I got a mail from Air Asia that my flight have been cancelled and I will get the refund but the questions is who will bear for the cancellation charges of flight which I have booked in advance from Delhi to Kolkatta and back.I am suffering a loss of 16k on flights cancellation. This is not fair as when I would have...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR