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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

Resolved

48

Unresolved

642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air Asia reviews & complaints page 31

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Address: Panchkula, Haryana, 134109

Sir, I booked flight ticket Chandigarh to bangalore & bangalore to Goa but air asia reschedule time aprox. 9hrs Up/down. My both PNR no. T9NB6F and MCCZHNM. I request to airasia refund my full amount because reschedule time aprox. 9hrs level of Airasia. Both flight are interconect because no direct flight airasia chandigarh to Goa.I pay ticket amount before one year ago. about this matter I have sent two mail and many call to coustmor care...

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Address: Kolkata, West Bengal, 700016

Website: www.airasia.com

We came from air asia from bali to kolkata after out honeymoon trip. The air aisa staff mishandled my new skybag suitcase whihc was in checkedin baggage. And damaged it. I have already filed complaint with air asia but then they denied having damaged it as i noticed the damage after the custom clearance. I fought with them and still managed to file a complaint report. Further i have also filed a written complaint with airport authority of...

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Address: 560078

My parents traveled on 31st May from chandigarh to Bangalore while Air Asia and they were charged Rs 1000 while giving boarding pass. My parents made it clear they have no preferred seats and will take any seats offered. Still the staff member made them pay Rs 1000 for giving the boarding pass.

I'm hearing this for the first time in my 10 years of air travel experience. This sets bad trust and lack of faith in using Air Asia...

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Address: 560068

I traveled in AirAsia on 6-June-2016 from Chandigarh to Bangalore. The behavior of the on board staff was not good. We were travelling with two infants and required hot water to make the feed for the babies but they said they are busy and cannot provide the water now they only can serve after they are free.

They did not have courtesy to give water even after baby started crying. One of the passengers took the baby and I had...

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Address: Chennai, Tamil Nadu, 600049

Attention everyone... 1 st time who are planning to travel in air asia (Which states themselves as budget airlines... It is a bull)... But when my brother travelled from chennai to malaysia... The pressure was too low due to which everyone got ear pain and everyone complaint to the captain. And what he said is that it is a budget airlines so to save fuel they do like that! Is this the way a captain answers... So to save money they also do...

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Address: New Delhi, Delhi

Website: airasia.com

Rest Sir/Madam
As I am a regular customer of air asia.This time I was really very much disappointed and I promised not to travel via air asia in my life again and will recommend all others .
I have booked flight on 1st may to bangkok and travelled well.Later i booked second flight ticket attached for 29th of june for return flight and paid Indian rupees 20000+ including luggage. Actually this was mistake done by myself online...

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Address: New Delhi, Delhi, 110024

Website: airasia.com

Booked a flight with Air Asia and had to cancel it due to medical reason. Called and got cancelled two different PNRs, agent informed that there would be a deduction of total 1500 INR however, INR 3000 was deducted. On calling them, they say that nothing can be done, agent may have misinformed and that is not air Asia's fault, rather the agent's fault. On asking to check the recording and to escalate the issue, Supervisor MANJUNATH said that...

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Address: 501101

I have purchased air ticket online on Booking Date : 25th June 2015 for travel to Kaulalampur on 5th March 2016 by Flight no. A K 68 of AirAsia the transaction was concluded and the total payment was also made on 25th June 2015.
When we approached the Boarding Pass Issuing counter at Rajiv Gandhi International Air port at Hyderabad, Airasia has collected an additional amount.as User Development Fees : Rs.10140/- vide receipt AIRASIA...

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Address: Imphal East, Manipur, 795001

Website: airasia

On 04 Mar 16 on phone it is confirmed from customer care for travel on 24 Mar 16 for booking no FHPS3X which was on 12 mar 16 and I received confirmation message as ticket for 24 Mar 16. And again you sent wrong ticket for 12 mar 16 as ticket. What is this? No changes can be done becuase of some personal reasons.Please solve the issue as earliest and I state that I am not a football.Do not kick me as football otherwise I should go to consumer...

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Website: www.airasia.com/my/en/home.page?cid=1

I have booked flight to bangalore from vishakapatnam, due to some issues have asked customer care to cancel that ticket, they confirmed it got cancelled but status was not reflected any where in the portal provided by them for the given CAS number or booking number. Even after calling them multiple times customer care people didnt respond properly and submitted complaint through site which was vain even. Even I paid them 5k extra for new...

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Address: Bangalore, Karnataka, 560102

Booking Number: XL459E, Refund case number: CRM:0001167

"We were supposed to fly to Bangalore, India from Sydney, Australia on the morning of 31st Jan (11:55 AM) when we receive a message in the morning from Air Asia saying that our flight (D7 223) had been rescheduled to 4:40 pm from 11:55 am. Given this delay, we would have missed our connecting flight AK 53 from Kuala Lumpur to Bangalore. Hence, we requested ground staff...

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Address: 600041

HI,

i booked my flight to KL on Dec3rd, due to flood they cancelled both my onward and return fliglts.it costed me around 47800 for two passengers. Only communication mail from Air asia was that it got cancelled and no news after that from them till date..there service is tooooooo bad and damn i[censored] wnat to contact the customer care you have to take leave theyw ill minimum take 2 hours atleats to pick the call and easily say...

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Address: 530024

On Jan 20th 2016, i had a bad experience with air Asia (Bangkok to phuket & phuket to Bangkok) . They are only thinking about business but not the customer. The worst flight i have ever traveled. Brainless people i dont know who gave them job. They separated me and my wife inside the flight and they charged 900 ba for each bag i carried when it was just 6 kgs. The employees were not able to explain me clearly y i have to pay. They were so...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

Website: www.airasia.com/in/en/home.page?cid=1

Hi,

I would like to seriously highlist this issue customer care of Air asia is so pathetic they were suppose to refund my money back in 7 days. its been more than 13 days i havent got any. I dropped an email too Airasia complaint email, i got response some one will contact me shortly. But i didnt.
Please help me to get my refund back.

Thanks
Manisha...

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Address: New Delhi, Delhi, 110065

Website: www.airasia.com

Dear concerned,

Air aisa is the worst ever mistake that i have ever done while flying to any destination. I have travelled on 13th jan'16 on flights no:-i5-2771 & returned on 21st jan'16 on i5-2876. Both of these two flights were delayed. Especially air-asia crossed the limit on 21st jan'16 on i5-2876 when the flight got delayed from 8:00pm to 11:00pm.The staff of air aisa are absolutely. Stupidity of the...

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Address: 560002

Website: www.airasia.com/in

Dear Sir/Madam, We would like to kind inform you that I did not got refund amount of rs. 2029/- regards above pnr and req. mentioned in subject. I want to know reason of delayed... Please reply on it....

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Address: Bangalore, Karnataka, 560045

Flight has been cancelled from air asia on 16th of dec 2015, and refund amount not yet credited. Air aisa didnt even bother to send a main for inconvenience and trouble made by them and not even a single mail for refund despite calling so many times for the issue....

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Address: Bangalore Urban, Karnataka

Website: AirAsia

My wife and son arrived at New Delhi airport at 9:31PM on December 22, 2015, from New Jersey USA. They had onward flight confirmation number DDRCVZ for AIR ASIA flight number 152771, departing New Delhi on December 23, 2015 at 7:15AM, and arrival at Guwahati airport at 9:40AM the same day. They had pre-printed Boarding Passes with Seat Nos. 22D and 22E. They arrived at the Air Asia ticket counter at 5:00AM. They were told by the AIR ASIA...

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Address: Bangalore, Karnataka, 411016

Website: www.airasia.com/in/en/home.page?cid=1

Hi,

We have booked a group tour for Rajasthan and the group booking was done by the Travel agency. My child was just 2 years old and I was not sure of if we need to have a ticket for him as he does not require a seat. We had not booked a ticket initially. Later on the travel agency updated us that we need to have the ticket for the child as well. We agreed to it and wanted to issue a child ticket, but the air asia website...

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Address: New Delhi, Delhi, 110001

On 12th Dec.2015 we (3) board Air Asia flight No.I5-2221 from New Delhi to Bangalore at 6 a.m. but due to heavy fog we remain seated in the aircraft till 11 a.m. and our next connecting flight of Jet Konnect No.9W-2755 from Bangalore missed. When we reached at Bangalore, we asked Air Asia staff to arrange flight to Mangalore for us but he refused. Than we had to purchased another tickets which cost us Rs.9250/-, now we want to know who is...

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