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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

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48

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642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Imphal East, Manipur, 795001

Website: Consumer Complaints for

Most respected, i honour to state that i want to changing my sur name. Due to some mistakes, before in that time i wrote my wrong sure name.
My pnr no: orhujr, imphal to gwahati at departure time:- 11:25am (Imf) and arrivell time:-12:20pm (Gau)
So, i request to you, please help me to changing my sur name, my real sur name is celvin leishangthem
Thnkng you
Calvin leishangthem
Phn no:- [protected]...

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Address: 2010

Website: www.airasia.com/ph/en/home.page?cid=1

So i booked a flight for 6 person from kalibo to boracay and boracay to kalibo. This was not the planned to be booked, i asked them make a change date instead so i can still use the purchased ticket. They've advise me just to book a correct route and origin. This is a total scam, they will not help customers who are needing modification of date. So if this issue will not be resolve, it will cost me a hard earned money for an inconsideration...

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Address: 560025

I booked a flight ticket on 25/06/17, going from bangalore to guwahati on 9/07/17, i book from cleartrip app and everything was done, i've given all the details and even the transaction was successful, deducted rs 5869 from my account. But i've waited for a day to get a confirmation email, but no confirmation email or notification, saying that my booking is confirmed...

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Address: Kolkata, West Bengal, 700029

Website: www.airasia.com

Hi, me and my wife booked the ticket under booking no bgzcfw and travelled on 22nd june from kolkata by your flight no ak 62 on seat no 8e and 8f. We have booked 1 bukhara biryani and 1 chicken satay wrap but the same was not served to us. It appears to be a system error and you must look into this matter and arrange to compensate us suitably.
Awaiting an early response.
Thanks...

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Address: 411028

Website: www.airasia.com

On 14-mar-2017 i ketan kosambi booked ticket from airasia site from hyderabad to jakarta for 24-apr-2017 and passengers hikmah sari, alisha kosambi and tanisha kosambi. Booking got initiated under pnr qf59gv on 14-mar and money deducted from my bank account on the same day 14-mar-2017, however i didn't receive any confirmation about the ticket or email confirmation on the ticket itinerary.

Same day i called up airasia and update...

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I am based in the U.S. My associate is based in Malaysia. We travel a lot on business all across the planet. Air Asia has to be the worst airline to travel on. We are at the airport in Hyderaba, India, getting ready to fly to Kuala Lumpur. Our flight (AK68) was scheduled to leave at 23:55. We left the lounge outside the airport to check in and print our boarding passes. Once we got to the counter we were told there was a 4 hour delay. Then...

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Hi,

I was travelling from Cochin to Bangkok on 26th May 2017 in the flight FD170 along with my friends. The cabin crew lady who gave us the boarding pass was demanding us we should have had 10000 BAHT each in our hand. But as per the details we got, its not necessary to have that amount with us coz we already had a stamped visa. And also she was forcing us to exchange the currency in the FOREX and said we would face problems...

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Address: 560300

Website: www.airasia.com

I am posting this complaint to make you all aware that, even you pay for a seat in airlines (Free seat you wont get) it is not sure that you will get the sear or if airline deny to give same seat, you are not eligible for refund.... Same happened with my in-laws.... My in-laws who are senior citizen have traveled from guwahati to bangalore on 17 may17 in one of the airasia flight, where the ground staff denied to give the purchased (Inr200)...

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Address: Kamrup Metropolitan, Assam, 781171

Website: Airasia

I mafiza begum have traveled from delhi till guwahati dated 16.05.2017 morning 7.10 am flight and mistakenly left the purse in the airport around 9.25.
I have informed the ground staff of guwahati of airasia i pleaded and even requested help me to get my purse as it contains my bank atm credit voter id pan card all my imp documents and the guwahati airasia ticket reservation who give tickets the black color lady doesnt have manners...

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Address: Kolkata, West Bengal, 700067

Website: www.airasia.com

I want to inform u that on the above given date and flight i was supposed to fly to my destination penang.. But i dont know for what reason your ground staff MR Deep has not allowed me to board the fight.. without giving me any reason he just said that i am not allowed to board the flight.. this is just too unprofessional.. i am not the new passenger who is using airasia for the first time.. from last 4 years i am booking airasia's flight...

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Address: Kolkata, West Bengal, 700067

Website: www.airasia.com

My name is Shraddha Jaiswal, i want to inform u that on 30.32017 flight number AK62 i was supposed to fly to my destination penang.. But i dont know for what reason your ground staff MR Deep has not allowed me to board the fight.. without giving me any reason he just said that i am not allowed to board the flight.. this is just too unprofessional.. i am not the new passenger who is using airasia for the first time.. from last 4 years i am...

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Address: Sivaganga, Tamil Nadu, 630001

Website: www.airasia.com

Your website is not specific to track the travelling details, since I am a traveller
I cant understand the approach of your publication in website. Every time I submit the PNR number & ticket number no reply has come. Your airliner only
shows the landline number it is very difficult to passenger on urgent travel, So you have to provide the opt persons Mobile number with full response on the matter concerned....

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Address: 711105

Me n my husband was flying to kuala lumper on 28 april bt they did not allow us to fly without any reason they said its an message from head office to not allow a passenger...
If it is same thn y u guys accepted the ticket n my money
Refund back my money i wil nvr fly to airasia...
The worst experience ever..
U guys are scammer looting money from people n not giving services to them......

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Address: New Delhi, Delhi, 110001

Website: www.airasia.com/ot/en/home.page?cid=1

Air asia is trying to cheat me of 2 amounts that they charged excess. Hence, air asia is not yet refunding there 2 amounts:

(1) first amount is rs. 99.00 excess charged to my credit card:
On 23 apr 2017, while booking my ticket, my first attempt to pay thru net banking failed due to extremely poor performance of air asia server.

Hence, i had to resort to ivr using my credit card, which mercifully was...

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Address: New Delhi, Delhi, 110059

I need a urgent call back my travel was on Feb 2017 due to some medical issues we were not travelling i have already shared all the documents along with the passport copies still not received the credit note now I want the compensation also
If we will not get any response from ur side then I will take a legal action against air Asia
Contact:[protected]
PNR : TG3TVM...

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Address: Kolkata, West Bengal, 700006

Website: airaisa.com

I request to inform you that, Today I went to airport but they not allowed me to check in, my booking no is DHSNWJ, Mr deep ground staff (Air Asia) has told me that I'm blacklisted in Air Asia, if I was banned they why they booked my flight ticket in Air Asia, and what was the reason because of that they blacklisted me. please rescheduled or remove my blacklist so that I can able to booked my ticket for today flight .

I request...

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Address: 560102

Fyi - airasia gave pamphlets to me to buy from ava when i got down from flight!!!

Why airasia has to give ads for poor quality product and seller such as ava.

I purchased laptop bag from ava merchandising at bangalore airport. The bag is from international brand called herman hansen and that has damaged part which i realised after reaching home.

Ava does not have shop in bangalore city except airport...

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Website: Consumercomplaints.in

Hey..
I would like to complaint against the staff 'Nayanendu' at the check-in counter for registering my card details on a seperate paper. When asked, as to why are you registering my card details seperately on a piece of paper, she replies that "i need to enter it later into the system".
I would need a proper explaination as to why they are noting down card numbers, card holder name and expiry date of the card....

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Address: Ranchi, Jharkhand, 834001

As myself and my daughter was travelling on 17.04.17 from cochin to ranchi via kolkata. We came from cochin by indigo flight and we had to travel from kolkata to ranchi by air asia flight no. I 5 549 on 17.04.17 at about 1550hrs.
When we landed at kolkata airport from cochin and went to the country of air asia for checkin to ranchi then we are carrying two luggage and one hand baggage.
But at counter one of your agent named...

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Address: Bangalore, Karnataka, 560037

Website: www.airasia.com

I am attaching videos of Air Asia Flight from Bangalore to Guwahati for 18th April, 2017.

This was a 10:05 AM flight.

The seats where my family was seated was messed up with vomit. Someone in the last trip threw up and our able Air Asia crew failed to check and clean it.

My wife had to shout to get someone to clean it up.

What the hell kind of service does Air Asia provides. I am...

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