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Air Asia Complaints & Reviews

www.airasia.com
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Updated: Oct 16, 2024
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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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fraud job call letter and money fraud
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Cancellation of my bookings for HYD to Kolkata and return PNR H6952A not processed
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"Refund" was denied, only "Credit account" was allowed. Request for money refund.

Air Asia reviews & complaints page 34

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K
Karamite Jang
Sep 27, 2013
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disappointed in the ground crew

Hi, On the 27 sept 1430 we rush to our gate for the flight at 1440. The ground crew doesnt allow us to go in and insist us to leave the area unless we buy a new ticket. The air asia crew ask them to unload our luggage but the upset thing is they have time to unload but no time to let us enter. The air asia crew at first did not offer us solution until we suggest to take other flight. We are very upset in the service and her reply....
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K
Kenykho
Aug 26, 2013
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Deny boarding

I was denied boarding of my flight to Penang for being late for 15mins. The customer service officer informed that their registration counter was closed 45mins before departure time. They informed that I can board the next flight but need to pay fare difference which is more costly compared to other operators even after deducting my previous fare. I will definitely boycott Airasia airlines in future for trying to exploit the customers. I...
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S
shivatr
Aug 21, 2013
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Cancelation Fee

Hi, We travelled in Airasia flight on 6th Aug'13 from Singapore to Malaysia (Kuala Lumpur), we (4 persons) booked in the flight AK1810 due to unavoidable circumstances we are delay to check in ( check in closed only 5min before with that also air asia is not ready to do check in) after a long discussion, i took decision to travel on Next flight with Airasia when we check only all the unhidden information are coming out. The...
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A
Amerce
May 31, 2013
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Refund or Rip off

Company promised a full refund, what I got was to say the least NOT.

Tried to ring the Thailand number and selected 9 for English got Thai and then the line drops out on you!!

Not impressed with this company at all, I should avoid them at all costs.

They are quick at taking your money but very very slow at refunding it....
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R
rohit_dixit
May 1, 2013
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Resolved

fake interview

Address: New Delhi, Delhi

Some one hiring on behalf of Airasia .He/She has posted his/her ad on times of india on date-may-01/2013 .In this ad nothing has been mention like name of company, phone number etc. They just listed -for more information login into -jobs.airasia.com" and one gmail id. when you login into Airasia website .It is clearly mention there they have not hired any third party for job recruitment and there emails are always @airasia.com .br...
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A
angrybird2012
Jun 19, 2012
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Useless customer service

Im so angry with Air Asia, the staff claimed that we could save our RM10 for web check in and need to pay more RM293 for penalty in return. It is uselss to make web-check in as we are refused to enter the flight because of our luggage not checked in 2 hours in ahead. We spend 1 hour in AIRASIA counter and half an hour quarrelling with the staff for not helping on our luggage and say BYE to our flight. Ends up, we had been penalties to pay...
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D
Deepak Tokas
from Gurgaon, Haryana
Jun 3, 2012
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Harassment: Change of flight schedule W/O any information

Address: South West Delhi, Delhi

I, Deepak Kumar Tokas, had booked 2 tickets on 23/11/2011 in your airlines through Expedia.com for travel from Delhi to Bali (DPS) on travel date 10/02/2012,
Booking Ref No: MBMZHN. Call Ref No:[protected]
On 10/02/2012, the day of flight, to the utter surprise when I took a print out of the itinerary I realized that the flight timings of my connecting flight from KUL to DEL were changed from the actual schedule without prior...
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N
narenboy
from Chennai, Tamil Nadu
Mar 28, 2012
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medical reason of cancelling and refund the amount

Address: Chennai, Tamil Nadu

subject:for the medical reason cancelling the flight
sir
i am narendran i got a stone in my kidney so for the medical reason i am cancelling my ticket and refund the amount in the account in canara bank please send me conformation of the request
account holder name :G.SANTHANAM
account no:[protected]
branch name :mandevellipakkam in chennai (tamil nadu)
i have attach my medical certificate and...
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K
kumarranjana
from Agra, Uttar Pradesh
Feb 15, 2012
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Medical Reason for not travelling

Address: South Delhi, Delhi

Dear Sir/Madam,

I Ranjana Kumar was scheduled to travel Air Asia on Sunday 12Th Feb 2012 by flight number D7177 premium with booking number M4BLVI, but i injured my left ankle the same day.

Kindly find the doctor's certificate enclosed.

Please advise us further and kindly confirm receipt of the same at the given information.

1. Email id. kleider.international
2. Contact...
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A
alfdesparado
Nov 15, 2011
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Money refund

Hi,
Had a duplicate booking issue while booking my ticket from chennai to KL, means had 2 tickets delivered to me and i mailed the company reg,.this so they asked me choose a flight and i flew with the same. The other ticket they said they ll return the money..but even after their 31 days waiting period still no reply from them...and i keep mailing them..kindly help me to get back my money
flight details as below :
br...
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R
Rajeev899
from Ludhiana, Punjab
May 12, 2011
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Resolved

OBSOLETE EOL product supply

www.arrow.com
Arrow Electronics, Inc.
arroasia

This to bring everyones attention , towards this company . We ordered electronic modules from them , and they(India staff) replied with a datasheet and product which we ordered. After we received the product and we wanted to operate it we contacted the manufacturer regarding their modules . It was shocking to find that www.arrow.com sourcer EOL / obsolete products...
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J
joon&Liz
from Delhi, Delhi
Apr 17, 2011
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Resolved

missing flight

Address: Gurgaon, Haryana

hi, i had missed my Air Asia flight no: FD-3797 on 16th April 20011 & departure time was 11:10 pm from New Delhi (DEL) Indira Gandhi international airport
to bangkok suvarnabhumi international airport because of the wrong information regarding counter closing before the time mention on my E ticket & i
reached the counter at 10:00 pm .but no one was there & i was told to contact Air Asia customer care regarding...
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C
csahilin
from Lucknow, Uttar Pradesh
Mar 16, 2011
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FRAUD: Money not being refunded

Hi,

My booking ID is EYJETN and I was to fly on 25 April 2011.

Now, I've got a mail from AIR ASIA stating that the fligh timings have been changed. I am sorry but these new timings don't suit me and I want to cancel this ticket but these buggers are not listening me to and its been over 10 days I am daily dropping mails and calling these guys but all in vain. Some day they tell me that this will be...
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H
humanbeing
Feb 28, 2011
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Resolved

Air Asia is Racism

Can you believe this which was happened at KL Air Asia on Jan 29, 2011
1.) Racism
The term and condition are not in Chinese. If you were not English educated, remember to hire a translator (best with lawyer) to read through the agreement prior to purchase. Everyone can fly with Air Asia and bear your own risk if you did not understand English.

2.) Too civilized ground staff / customer service
The ground...
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A
Ashok Agarwal
from Kolkata, West Bengal
Feb 14, 2011
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Resolved

Flight Cancellation and No Refund

Address: West Bengal

I am Ashok and I had booked tickets for my travel form Kolkata to Kuala lampur in August 2010 for 11th May 2011 in Air Asia Airline. Secondly I had booked tickets related to this from Kualampur to Bali for 12th May 2011, Bali to Singapore for 16th May 2011, Singapore to Kualampur for 19th May 2011 and back to Kolkata for 19th May 2011.

But I am sorry to say that the flight from Kolkata to Kualamper has been cancelled for the...
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S
S. Agarwal
Jan 22, 2011
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Refund of return ticket charges

Address: West Delhi, Delhi

Dear Sir,
Myself Sanjeev Agarwal. I am indian and living in Indonesia. I traveled to India with my family on 21.10.2010 by Air Asia Airlines with return ticket dated 07.11.2010 but unable to return back by same flight due to my son accident. I informed to Air Asia regarding accident and requested for postponed ticket. Air Asia representative all time informed that my request forwarded to concern dept. and I will get credit amount very...
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A
abhishekabrol
from Darwha, Maharashtra
Dec 25, 2010
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Denial for boarding the flight

Address: Mumbai City, Maharashtra

We had booked the ticket for mum -kul; kul-bali; bali-kul;kul-mum for 2 persons on 25th November'10 and return was on 5th December'10. The check in counter at the airport denied the boarding because they were asking for malaysian transit visa, as the company did not inform us in advance about the same there was no update made to us not at the time of booking also as we booked it 6 months ago, they took the amount 0f Rs. 55,000.00/-...
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R
rajeshmudholkar
from Mumbai, Maharashtra
Dec 24, 2010
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Resolved

Refund delay and Cold Response

Address: Thane, Maharashtra

To
Director Commercial
Air Asia x

We were in group consisting of Ganpati Narsimhan – Ticket booking reference no.PCRGRX......., Sukanya Narsimhan Ticket booking reference no....PCRGRX...., Sharad Belpathak Ticket booking reference no....XDGR4U.., Rajesh Pralhad Mudholkar Ticket booking reference no... XDGR4U....., Ganesh Sovani Ticket booking reference no... XDGR4U..Shreyas Shreenath Mudholkar E7YDG9 Ticket...
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S
subhash598
from Noida, Uttar Pradesh
Oct 29, 2010
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Refund

Address: Mumbai City, Maharashtra

I had done a booking on behalf of my friend with Air Asia, for a Mumbai to Singapore flight. By mistake we did a dual booking for the same passengers and we informed the airline about the same immediately.
We were given a reply saying that the refund would be done in 46 working days and hence we kept waiting. This was way back in mid July and as of today that is 29th Oct the money has still not been refunded, while the call center...
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R
ritex
from Mumbai, Maharashtra
Oct 21, 2010
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Resolved

Refund of amount

I had booked two tickets from www.Airasia.com from mumbai to kualalumpur.

Due to medical problem i was not able to go so they asked me to provide doctor's letter.I provided the same even after that they didn't refund the amout.
Don't book tickets with these cheaters as they have not any refund policy they'll take your full amount.Stick to your india airlines only.Atleast you can rely on them....
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