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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

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48

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642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Jaipur, Rajasthan, 302001

Website: www.airasia.com

On my recent travel from goa to delhi on nov 28, air asia flight i5 776 charged me inr 400 for providing me a seat in the flight. (pnr # vgwu8j, seat # 7 e & f)
I checked in at air asia counter at 1.30 pm for the flight departure at 3.10 and was told by the lady at the counter that all the seats in air asia flight are chargeable. i was told that if i need a seat from row # 1 to 14, i need to pay inr 200 per seat and for seats from...

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Address: 560033

Website: AirAsia

I had a booking from Hong Kong to Kuala Lumpur on 14th may 2016 by flight number AK 131 with seat nmbr 26C departing at 20:25 from Hong Kong
I checked in around 5:45 first I was issued boarding pass to be taken back again on pretending to give after checking again
The lady at the counter denied boarding due to her ignorance and poor knowledge saying she cannot allow boarding as there was no visa
Actually I had onward...

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Address: Bangalore, Karnataka, 560025

Website: www.airasia.com

Hi,

I had booked 2 tickets from Bangalore to Vishakhapatanam for my parents. Airlines postponed the flight without any information to my email id/sms. Later I cancelled the tickets on 18th October 2016 as the airlines postponed the flight.I called the customer care number 8-9 times for my refund.No one is responding properly. They are just misguiding me wait for 48 hours and then again 48 hours.They are not even allow me to...

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Website: Air Asia and Cleartrip

I had booked air ticket from bangalore to singapore and back. The tickets were booked through cleartrip.com. The complaint is regarding the return journey.
The tickets were booked in Air Asia. The return journey started at Singapore at 21.20 on 12 Oct 2016 through Air Asia AK 720, reached Kaulalampur at 22.30 and we had to catch the connecting flight to Kochi through Air Asia Flight Ak 37 at 6.00 on 13 october 2016. We were four passangers...

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Address: New Delhi, Delhi, 110051

My daughter who flies every month between Delhi to Gawuahati faces delayed departure without a miss if it's air Asia at Gawuahati . But this time it was worse as she was booked for the 6.10am flight to Gawuahati on 12th Oct which was clubbed with 5.25Pm flight same day by a SMS from air Asia six days in advance. However that was not all, when she reached airport during afternoon she was told that the flight is further delayed till 7.10pm...

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Address: 560002

Website: bit.ly/2cX7wtk

Please check this before 16 Oct 2016 so that they don't come back and tell that it was checked outside the promotion period.
I have been trying to book ticket for Jaipur to Bangalore for my relative. Air asia offers a promotion of lowest fare.
Promotion valid date 16 Oct
Travel date : 4 Oct to 27 April 2017

On the landing page it shows me low price of 3299/- but when I try to book ticket within travel period,...

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Address: Bangalore, Karnataka, 56002

Website: air asia

I booked a return ticket from bangalore to chandigarh but in returm time reached 25 minutes prior on mohali airport because of confusion between chandigarh and mohalli airport. After reaching there at airport at boarding counter there is no staff and when i asked someone he told he is the manager here and we dont have staff now at boarding counter as of now so we can't allow you for boarding. My query is only that if your airline dont have...

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Address: New Delhi, Delhi, 110045

Website: www.consumercamplaints.in

MY NAME PRINCE GARG AND MY WIFE NAME IS KHUSHBOO AND MY INFANT NAME IS UCHIT GARG...WE ARE RETURN FLIGHT Goa to Delhi flight no. 772 CAPTAIN name GURESH SINGH...WITH THREE CREW MEMBERS...ALL ARE NO COOPERATE WITH US ...SITTING SEATS IS DIFFERENT WITH MY WIFE...ALL CREW MEMBERS ARE SHOUTING ME TO STOP CRYING CHILD OF 6 MONTHS...HOW TO STOP...I AM NOT SATISFIED THIS WRONG CREW MEMBERS...this is my request please realize.. crew members how to...

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Address: 560001

Website: www.airasia.com

Flight booking number : cf81gq
Travel date : 15th aug, 2015
Cancellation date : 12th aug, 2015
Amount to be refunded : 3808 inr

Tickets raised :
Cas[protected]swyrg6
Cas[protected]kl2yj
Cas[protected]vm72x2

Live chats : 3 live chats with booking number.

I cancelled the booking through their call center and refund amount was around 3808 but i never got the...

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Its been 10 days and there has been no response to my complaint # CAS[protected]W61BW from Air Asia, except an acknowledgment email that my complaint was submitted.
Not sure of what levels of service this airline holds but this is bar far the lowest I've ever seen. The claim amount is minimal, however the distress and disappointment is huge.
I'm not sure if I would hear back on this complaint, but here's to wishful thinking....

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Address: 176061

Website: Air Asia

I have worst experience while travelling with air asia from chandigarh to banglore togay on aug 15. I have purchased tickets well in time. When reached at counter of air asia the person sitting told me and my wife neelam sood that you cannot sit together in plane. You will have to pay rupees 500 etc per seat for seat adjustment. I am regularly flying on other air lines but this type of chating never seen. Not me other passengers were also...

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Address: New Delhi, Delhi, 110059

Website: www.airasia.com

An airline which barely bothers about the medical condition of customer, staff especially the manager Sameer Ingale who did not even bothered despite of telling him again and again that the bangalore city was packed with traffic and it took more than 3 hours to reach kempegowda airport and i have a scheduled chemotherapy in Delhi as i am a cancer patient, he did not bother at all.
I had a flight in Air Asia from bangalore to Delhi...

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To the concerned

I would like to give you a detailed account of my experience with air asia on the 24th of july, 2016. i was supposed to travel from goa to bangalore by the 14:05 pm flight (pnr no. niqwjq). the facts are as follows:

A) i receive information about the cancellation of air asia flight no. i5-1321 (goi-blr), via text message at around 9:55 am, less than 4 hours before reporting time. luckily, i managed...

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Address: 530026

Website: Consumercomplaints

Dear sir,
i am yadla Chaitanya From visakhapatnam I booked a Airasia flight from Visakhapatnam to New delhi on 12March for 2March -17 but today i got a mail fromaiasia the flight is cancelled so please refund the total money tomy account my account
no. is [protected]....

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Address: New Delhi, Delhi, 110001

Website: airasia.com

No reply from their nodal officer padmapriya.

Sending reminders daily but no reply at all.

I prebooked a meal on 22nd of june 2016 for my flight booking no. Cmyckr dated 29th june.
The same was paid through my credit card visa ending with 6796 and also i got a message that your meal has been successfully booked.
But when i asked for my pre booked meal in the flight, i have been told that your name...

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Address: 560076

Website: www.airasia.com/in/en/home.page?cid=1

Please see below mail which has already been sent to air asia 3 times but there is no response from their end, unacceptable!
Dear team,

This is with regards to the air asia ticket which i cancelled. since it has been more than one month and i have not received my refund amount. this is totally unacceptable and unwarrantable. i had also tried putting my enormous efforts to the service desk and e-form but it did not work,...

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Address: 63000

Hi team,

This is murali reddy,
Cas[protected]vb8s5

I have booked the airasia return ticket from malaysia on 15th of june after booking the ticket i didn't get the confirmation, then i contacted with one of airasia live chat agent as they confirmed ticket is not confirmed you can fill online refund form, i have submitted the same., still i did not get refund amount whenever contact to live agents they...

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Address: Karnal, Haryana, 132001

Website: www.airasia.com

We were travelling on 1st july 2016 from delhi to sydney we were three passenger they did not give to board anybody due to kamla devi they said that visa problem in kamla devi but when we call to australia embassy next day they said that airasia said that on same day same name passenger same dob same husband name travelled they thought that kamla devi is travelling againm but why did they not see passport no and visa grand number it was differernt...

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Website: aisasia.com

My sister and her family was travelling through airasia on date june 26, 2016, with pnr number r8i8nb from bangalore to delhi. When she reached to the counter the counter representative told her she didn't block the seats online so she had to pay rs 200 per seats for getting the seat in the flight, my sister argued about that, the counter representative excused by saying with budget flight you have to pay these kind of the charges as my sister...

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Address: New Delhi, Delhi, 110032

Website: www.airasia.com

I have cancelled 2 flights from delhi to Goa and return on the booking is JJF6VK before travel date. I have received refund of only one ticket and 6 months are passed since then. Refund of other ticket is not received. I have complained on their website an number of times but no response is not received yet. They not even entertain on phone for refund claim....

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