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Air India Complaints & Reviews

www.airindia.com

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Updated: Feb 28, 2025

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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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Air india airlines fraud hr - mohit sharma

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

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To get the remaining balance amount of $280 against ticket cancellation

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Air India reviews & complaints page 74

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I have got 2 group tickets each with 8 tickets. These were booked on february before lock down and its declaration. During lock down. Air india cancelled these tickets without even a mail. Now i am trying to get the refund since may 2020. We have send many mails to ecommerce, called many times to the customer care. Every time they pick up the call, they put it on hold asking us to wait. I will be waiting for 15 to 20 minutes, then the call...

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Address: Air India Delhi

Hi sir/ma'am
I cancel my ticket which pnr is yl3qk ticket no.[protected]. Del to yyz on date 17 june 2020. I cancel this ticket by call on your helpline number on date 8th june they said you will get full refund but after that i didn't get refund by your side. So i called on your helpline number then said write to us on [protected]@airindia.in i wrote many times on this mail but not get any refund. So today i contacted on your helpline...

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I cancelled my flight that was scheduled for 15th feb 2020. The cancellation was acknowledged by air india. Agreed for refund through e-mail. Till date refund against cancellation is not made despite reminder through e-mail to e-commerce mail id. Payment has to made to the credit card that was used for booking the flight ticket.

My booking details of my cancelled flight are as follows:

Issuing airline : air indiabr...

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I have made a payment of inr 3360.00 (Paid a total of rs.3, 371.80 including transaction/bank fee via hdfc netbanking, bank narration: shdf[protected]/billdkair india, transaction ref no. [protected]) against pnr yf87t (Passenger name: urikhinbamdeepak singh) on mon, 15 jun 2020 for rescheduling an already confirmed booking. The above mentioned pnr was newly created by air india customer care and provided to me along with a payment link...

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Website: goibibo

Respected Sir/Madam,
This is to complaint against Air India as I had booked my flight from Aurangabad to Delhi AirIndia AI-442 for 7 August and from Delhi to Aurangabad for 16 August AI-441.
Booking PNR HYMYS -7 August
Booking PNR Y39QW -16 August
We have contacted your customer care executive multiple times for the same, but with no help from their end. The flight has been cancelled from their end and the customer...

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I have booked two ticket with the booking ticket numbers as[protected] and[protected],

Date of travelling 25th may 2020
1. From pune to hyderabad
Eticket number :[protected]
Booking reference : yzgmy
Flight number : ai9868
Amount : 7, 730/-

2. From hyderbad-pune-hyderbad
Eticket number :[protected]
Booking reference : hswzf
Flight number : ai9867...

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Address: House No. 588, Lala Dora, Near Shivalik Public school

I booked a trip from patna to delhi through makemytrip.
The tickets were with air india. Air india cancelled the flights in may and makemytrip told me that once we get conformation of refund from air india,
You will get the refund processed. I have waited over 3 months and called makemytrip 5 times,
But atlast they are telling me that you have to reschedule your ticket with air india. I have already reached my destination,...

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Address: Mumbai

Mr deepak namdeo kadam was referred to me by my friend preeti gupta for job in air india as a cabin crew. He told me to meet at mumbai domestic airport for further discussion regarding job as cabin crew in air india and that he is working with air india as a crew scheduling officer mumbai airport. He assured me that he would land me a job in air india as a cabin crew and asked me to pay him sum of rs 2, 20, 000/- for job saying he has contacts...

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I am willing to reschedule my flight this week from guwahati to delhi against my previous booking, customer service told me to reply within 24 hrs but four days passed still no response came, please help. I am a defence employee and got posting. I am in urgent need of traveling
My ticket number is
098-[protected]/24/30....

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Dear team,

I was booking the ticket using my hsbc uk debit card card ([protected]) dated 26th august. Flight london to mumbai.
I did not get the ticket and my money was deducted from my account. Transaction details - airindia.in 453508 (Dated 31st july 2020) as shown in my account statement. I sent many emails to [protected]@airindia.in,
Ecommerce,
[protected]@airindia.in, but no response, also...

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Hi,

Wishing you all happy and healthy days ahead.

Inspite of my multiple requests, air india is not refunding my money.

They are only giving same answer stating basis the booking date the refund amount cannot be refunded as the booking date was before lockdown. I can avail travel dates options in future or i have to cancel (Which will not be refunded fully).

But my ask is, my travel...

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I had booked my ticket in dec 2019 for my family to travel to india in july. Owing to covid all the flights were cancelled which is understandable. However what is non understandable is the silence on multiple requests for refunds. The contact centre number exists in paper only with no one bothering to pick the phone. How do i get my refunds as the ticket was booked in very much advance of the covid breakout?...

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Address: afdarjung Airport Aurobindo Marg, New Delhi - 110003

Hi,

When i was trying to book a ticket from london to bangalore for 25th august 2020, the payment was unsuccessful for the first two times and it was successful in the third attempt.
The first two attempts showed a message saying the transaction was unsuccessful but the money has been deducted from the account. Could you please help me in getting the refund back for the unsuccessful attempts?

Below are...

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Hallo sir/madam,
Refering to the ticket #[protected] i have made this tickets booking beforegovernment of india has given no go signal to airindia on international flights due to the lock down. Later i have changed my plans of travelling and cancelled this travel and sent a mail to the mobile booking team of air india by giving my cancellation request confirmation.in reply to my mail they have committed the refund in the stipulated...

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Hi Team,

I was trying to book VBM flight from London to Bangalore on 28th July around 14:00 IST. After providing the card details, an error page was displayed, hence I retried and the same happened for two times. Later I used a different card and I got confirmed tickets. When I checked my bank account I realised that, both the transaction which showed an error page were gone through, but I dint receive any updates/emails from...

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Repected sir/madam

I, captain tanuja (Mns officer) nr 23953p, request you to issue a non availabilty certificate for direct flights of air india from kolkata to chandigarh on 26july 2020 and chandigarh to kolkata on 25 august 2020.
And if it is, all the ai flights are having a hault at delhi airport for longer time period which is not advisable in this covid scenario.
So for the reimbursement of the flight tickets...

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I have booked 4 tickets from mumbai to vns travel date on 05 may 2020 and 5 ticket from vns to bom on 01 june 2020 as you we know due covid - 19 all flights are canceled. As per your policy, we can be booked tickets in the future with the same amount.

Now i have checked for flight but there no direct flight between bom to vns and the flight which presents, which halts 1 or 2 more destinations and charge almost double as compared...

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Address: Mumbai

Website: Airindia

I booked my ticket on june 6th. My payment status displayed failed but money has been deducted from my account. It's been alreday 20 days my money has not been returned back. I tried to contact airindia through all means of source but i didn't get any reply from their side...

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Address: Mumbai

I booked my ticket on june 6th. My payment status displayed failed but money has been deducted from my account. It's been alreday 20 days my money has not been returned back. I tried to contact u through all means of source but i didn't get any reply from your side...

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I have booked a ticket in AirIndia on Monday from Newyork to Chennai for Friday 24th July 2020 which had a connecting flight from Delhi to Chennai on 25th July 4.30PM. Suddenly the next day i got a mail that the flight from del to chennai is rescheduled to 26th 4.30 PM..

As i am travelling alone with my 5yrs old kid i cannot stay overnight in Delhi hence i called the support team to check for any other flights . Debashish...

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