Claimed

Air India Complaints & Reviews

www.airindia.com

1

Updated: Feb 28, 2025

Complaints 3167

Resolved

295

Unresolved

2872

Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Air India

Having problems with Air India?

File a complaint and get it resolved by Air India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Air India

Recently resolved complaints

View all complaints

Mentally harassment

Flight cancellation

Refund of ticket

Most useful reviews

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Fake job offer letter

Job scam/ fraud in name of job

Air india airlines fraud hr - mohit sharma

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

they called me and asked my documents with 1500rs. after i am avoiding they continue their insisting to pay amount

Featured stories

To get the remaining balance amount of $280 against ticket cancellation

Full refund due to medical reasons

Unacceptable service/refund request

Air India reviews & complaints page 76

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 45 sahyog society, khunh,chikhli dist navsari , Gujarat 396521

I had booked air india tickits containing booking reference no zdvhz, hwh69, jqnmg, yvoo4. All are doestics travels between 10th may to 17 the may, 2020. Due to covid-19 all the flights are cancelled. From last 1 month i am trying to get refund of such booking, but still i have not got it....

Helpful

Found this helpful?

Write a comment

Address: Kolkata

Due to the covid - 19 pandemic and different rules for quarantine at every city, i had to reschedule my flight from kolkata to guwahati. I called the air india customer care with request for rescheduling my booking, to which the customer care promised to connect me further at three different occasions but failed to do so after waiting on the like for nearly an hour.

I decided to cancel my booking rather than rebook it, i again...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, airlines

From,
Indian air services

Date - 23/06/2020

Welcome to the indian air services a platform of direct placement sell's of aviation.

Dear,
Mr./ms.

This letter is to inform you that the you are shortlisted as a airlines csa in a ticketing department. We congratulate you on your selection.
Airline customer service agents commonly work at airline ticket counters...

Helpful

10 other people found this review helpful

10 found this helpful

Write a comment

Air india - booking aibe57079506 jv7r — booking amount is not refund

Khan

On sun, may 31, 2020 at 12:24 pm sami khan wrote:
Hi team,

As per supreme court guidelines, the amount should be reverted back in 3 week from cancellation date of flight.

The entire pnr should be cancelled, since 20th may flight is cancelled due to covid-19 hence entire amount should be refunded....

Helpful

Found this helpful?

Write a comment

Why Frankfurt flight for 27th has been cancelled? We are students and have no money to rebook connecting flights to India again. We trusted
@airindiain and spent whatever we had to book connecting flights to FRA.. Please !!! For your carelessness we may become homeless.. This company AirIndia has such a hopeless customer service and barely replies ...This is sheer ignorance by ministry of external affairs and Air India about students...

Helpful

Found this helpful?

Write a comment

No reply to emails calls or even dms in twitter. Need soon reply or else we will take further steps against the customer care. Calls are being disconnected or not received....

Helpful

Found this helpful?

Write a comment

Recently on 10 june 2020 i booked irctc air ticket for air india airlines through irctc app but due to lockdown or curfew condition i had forced to cancelled it on 11 june 2020 and that ticket was refundable by charging 250 by irctc but not yet refund by irctc please refund my money
Here is the details with screenshot :
Transaction id : [protected]
Pnr : y5zws

My contact number is [protected]...

Helpful

Found this helpful?

Write a comment

The ticket has been cancelled by agent (Paytm) on 28th may, and after that the flight has got cancelled. I tried to reach air india through mail, call, twitter.
On twitter, they have provided a dl, which sends out automatic replies and via call, it gets automatically disconnected. I tried to reach air india customer care service for nearly a week, but could not get through. I have sent different mails to different dl's following up...

Helpful

Found this helpful?

Write a comment

Hello sir mein kl se try kr rha hu mera payment failed bta rha hai or pnb se pnb dusre account mein bhi krke dekha lekin failed hi bta rha hai dmejainr2906047 pnr[19/06, 12:16] kuldeep passport number _ s0917578
Kuldeep singh
[protected]@gmail.com...

Helpful

Found this helpful?

Write a comment

Address: DSC Records , Burnacherry Post, Kannur, India

Dear sir,

1. I lt col durgesh kumar singh a serving officer of indian army booked my following tickets online for me and my wife mrs meera singh and availed onward journey from kannur to delhi on 01 mar 2020 and from delhi to lucknow on 02 mar 2020.

2. Due to outbreak of corona epidemic and lockdown by government of india, the scheduled return journey could not be performed as per itinerary as there were no...

Helpful

Found this helpful?

Write a comment

I had booked 4 tickets for del-goa-delhi (21mar -25 mar). Tickets no[protected], 52, 53, 54. Due to corona we drop the plan and canceled the tickets but they are not ready to refund our money till date even after changing their policy again and again. I am requesting that whatever your policy give my amount but they are not responding our calls after waiting long time in queue and emails as well. I am really hopeless in the time of pandemic...

Helpful

Found this helpful?

Write a comment

Booking wrongly made for december'19 instead of november'19. I called customer service for modification, due to their server issue. Customer service person cancelled booking with my permission and asked me to rebook. He committed for full refund due to their server issue and cannot modify existing booking but i haven't received full refund. I tried to reach customer service about this since december 2019. But no proper response. Sent plenty...

Helpful

Found this helpful?

Write a comment

Respected sir/ma'am,

I, borrisson mihsill kynjing, a student of 'national law institute university, bhopal', roll no. 2016 ba llb 129, am a frequent traveler via air transportation, from guwahati, assam to bhopal, madhya pradesh via delhi.
For 4 years, my travelling to and from guwahati to and fro bhopal via delhi has been problem free.
Due to the corona virus pandemic, my university closed for the time being...

Helpful

Found this helpful?

Write a comment

Address: afshare-darulaman, Kabul, Afghanistan

The security employee of air india pushed me back wildly on airplane stairs.
It was a flight from kabul to delhi
23/march/2014...

Helpful

Found this helpful?

Write a comment

Hi, actually i don't know how and whom we can request now to get our refund as we booked one air ticket to air india from usa to india for my nephew and right after a day they have announced the lockdown and all international flights got cancelled. Now my nephews college is closed and he is alone there and wanted to come back to his family but, he tried to ask them to adjust the ticket amount to another which he wants to book for his self...

Helpful

Found this helpful?

Write a comment

We booked tickets for two person, but flight cancelled but no information received from airline and neither amount refunded. Details are :

Pnr no. Ai/z2wc5
Date of journey : 04.06.2020
Delhi to patna
Mob. [protected]
Email - [protected]@rediffmail.com...

Helpful

Found this helpful?

Write a comment

Address: Delhi

Our flight for april 17 from delhi to rome was cancelled by air india (Not by us) on march 8th - before the lockdown. We have tried to contact ai via call centre many times (They just hang up) and by email with no progress towards a refund made. I know things are busy but 3 months with no resolution in sight?!?? Ludicrous. Our bookings are [protected] and [protected]....

Helpful

Found this helpful?

Write a comment

Address: Hyderabad

My flight was 7:45 at gate no. 29b all customer are waiting but their is no one on gate. This is not a airindian service i was trying lot of time on this flight but this time i didn't what is happening. If flight is delay no problem at you can send the person on gate and update the customer. But no is on gate....

Helpful

Found this helpful?

Write a comment

I booked air tickets through air india for onward journey from toronto to delhi and delhi to chennai on 12th april and 13th april respectively. And return journey from chennai to delhi and delhi to toronto on 7th sep. And 8th september 2020 respectively.
Due to covid-19 pandemic, govt. Of india imposed the first phase of the lockdown in the country in view of the coronavirus outbreak from march 25 to april 14.
On april 16, the...

Helpful

Found this helpful?

Write a comment

I have cancle my ticket due to covid 19 30 days ago but yet i didn't get my refund.
Please refund my full fare amount as soon as possible...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR